General Electric – Page 3

In March of 2020, I purchased a GE Refrigerator. It works fine. After purchase of my refrigerator (Model # GWE19JSLDFSS) which contained a water filtration system, I was frequently sent mailers soliciting purchase of replacement water filters. Late in 2020 I purchased a 3 pack of water filters. I tucked them away for future use. I forgot about the filters for quite awhile. When I finally went to replace my water filter, I realized the 3 pack that I had purchased was the WRONG FILTER (size and shape) for my model of refrigerator. I could not install them in my fridge. I went on the website to see about what could be done, since the ordering of the wrong filter was not my mistake. I found through chat feature and going to the parts return page on the website that I had no ability to return the filter because it had passed the 90 day return period. I had also made a similar inquiry via email and got no response. Finally, I called customer service directly and explained the situation. I was transferred to Consumer Relations and explained the situation again. The representative could not take action due to the return policy though understanding of my situation. The rep spoke to her manager to see what could be done. The manager also denied any kind of ability to return, be refunded for all or a portion of the items, or even a merchandise credit for the purchase of the CORRECT filters for my refrigerator. I was hoping to at least get some kind of credit or promo code to use for purchase of the correct filters. However, the best they could do was require that I order another water filter, save the receipt, and re-contact them to pursue what they told me would be a $25 rebate. This was based on a 3 pack of water filters I had purchased that were over $100. This would require me to give them more of my money, contact them, and hope that they would be able to give me the rebate. They could not even outline the process I would need to follow to get the rebate other than to call them back at the same number and it would be in their notes. I would likely have to mail them a copy of the receipt, but this part was not clear. I decided that was not very customer friendly. I acknowledged over and over that I should have checked the water filters at the time I received them, but the fact was that at the time I ordered them, I didn't need to change the filter yet. At their recommendation, I had purchased them for future use. Additionally, I receive promotional emails monthly, routinely offering promo codes to purchase the WRONG filters. Originally, when I ordered the filters, I used a form that was sent to me for the water filters based on my purchase. The form had the water filter model number on it and did not warn customers to double-check their own filter within the fridge to see if it was the same. Any typical customer would assume the pre-filled and customized form sent based on their purchase would be the correct filter. There was no place on the form either, to confirm the model # of the consumer's refrigerator to ensure what they sent would be a compatible filter. I continue to be solicited via paper mail and email with promotional content encouraging me to order the WRONG WATER FILTERS. The customer service representative could not even provide me a promotional code to apply to use in purchase of the correct filters, to get the 20% and free shipping that I was continually being solicited for. The customer service representatives were pleasant, friendly, and understanding, but also unable to take any remedial action. I am beyond frustrated that I am trying to maintain a relationship with GE and exprssed by intent to continue to purchase in the future, if only they could address the situation where I am out over $100 based on their mistake. They were not willing to acknowledge or correct their mistake in any way. It was not my fault that they sent me solicitation emails offering the WRONG product. Because of their incorrect marketing and sales, I purchased a product incompatible with my refrigerator. I acknowledged that I should've noticed it sooner, but did not get around to trying to install/replace my filter. However, I had NO REASON whatsoever to believe that when I did go to replace my filter, that it would be the wrong one. I went on the website after all that time and found out the correct filter for my refrigerator by entering the model and serial number. It would've been nice if GE had warned me to follow those steps to ensure I got the right filter, rather than send me letters and emails soliciting me to purchase the wrong filters. It would have been nice if GE had any desire to offer me some kind of offset to the money I was out based on their mistake. I acknowledged that I had waited a long time to replace my filters and find out the error, so I understood that I was beyond their normal return policy. However, I had hoped they could offer some form of remediation to address their part of the error other than a $25 rebate that would require me to jump through hoops to get it, AND make another purchase from them. Again not even giving me a discount on an online purchase, even though I receive % off discount promotions frequently by email and mail, to this day.

This all started when we purchased our refrigerator on 12/09/2021, We also purchased an extended warranty,

In less than a year the freezer quit worker. We called a repair company associated with Sears needless to say they never repaired it nor did we receive a refund. And the warranty Allstate never paid either. So I called GE and they got a repair man out and he fixed it. GE called the previous repair company and they were told they sent us a check which we never received, Fast forward to 3 weeks ago and now our icemaker quit working.

I really think we got a lemon. Always trusted GE but will probably not buy another refrigerator from them.

Just keep in mind we may have bought the one and only one that was a manfactory flaw.

For starters I work midnights. I had scheduled service on my GE dryer for today 7/18/23. I called GE service line and waited at least 30 minutes before anyone answered.

Next, I asked about the GE website, apparently they have no clue about the GE website. Fine, I’ll carry on with question #2. The lady did give me a number to call for the assumed GE website.

#2. I asked am I still on schedule for service? Because I did not receive anything confirming that I’ll have service. She only

Very limited info. Not helpful!

I called the number she gave me. I waited again about 30 minutes. Then I heard someone answer, and ironically she (Dominic) was gone.

I basically called, wasted time for nothing!

I bought a GE 28 cu ft refrigerator (Model# GFE28GYNGFS) on 11/26/21. On 7/8/23 it stopped cooling and freezing. I also purchased the 5 year extended warranty. I filed a claim with the warranty company as instructed on 7/9/23. I was told that due to my location someone would contact me to make an onsite visit to assess the problem, at which time they will order parts and make another trip when parts arrive. No guarantee on time frame to correct the problem. That was 2 days ago and I still haven't been contacted for even an initial visit. I spent $2000 for a refrigerator and another $300 for the warranty and 18 months later I have no fridge.

I bought a side by side ge refridge 6 months ago and attempted to change out the filter after 6 months of use and getting a red light indicator to change the filter.

The new filter I bought was the recommended a GE XWFE cartridge. When I replace it... it would not work. I tried putting old filterback in until problem was resolved. but that filter no longer worked.

Why does GE have a replacement filter that is designated as xwfe and still not work? It seems that some have a chip which I found out is what mine needs... and some do not.

GE should be ashamed of their design of the filter to require customers of a certain model fridge needing to replace with filter that has chip in it for a cost of over $50.

The ge filter I bought was designated as xwfe filter for gss25 model and it didnt work.

One should not have to go thru this kind of issue to replace a filter.

Call me at [protected]. I would love to explain in more detail.

Washer was purchased over 1 year ago and gifted to us by our daughter when she moved. Upon registration of the machine, GE notified that the warranty was expired and offered a 3 year extended warranty through Assurant. We bought the three year extended warranty. Washing machine then failed and GE was called. On May 09, 2023, the GE service tech replaced the main board and power supply unit in the machine. This did not fix the problem. Another part was ordered and service was scheduled for May 24, 2023. Next service date, the drum drive board was replaced. This did not fix the problem. Another part was ordered and service was scheduled for June 27, 2023. Next service date, the tech replaced the front control board and communications module. This did not fix the problem and the tech deemed the machine not repairable. He noted this in his service report to GE. GE was then contacted and they said that we would have to schedule any further service through Assurant, the extended warranty contractor. The next service was scheduled for July 10, 2023. GE Customer relations was informed of the problem on June 27, 2023 and were supposed to call or contact us within 24 to 48 hours. We never heard from them on this issue.

On service date of July 10, 2023, the technician again noted in his service ticket that the machine is unrepairable and the problem is still unresolved. Any further updates will be entered here in the future.

We bought 5 appliances from the Cafe appliances line. Fridge, microwave, dishwasher, hood and oven. According to their advertisement on rebates we should be getting $900 back. We are getting the same run around. We are uploading everything correctly in the way that they are asking and they continue to come up with excuses or reasons something is incorrect. Even after talking to a representative several times and we are assured that everything will be approved the status remains unchanged. We submitted all of our paperwork January 10 2023 and it’s now July and we are no further along. This definitely seems like a class action lawsuit waiting to happen. So unbelievably frustrating.

I purchased a GE dishwasher, model DDT700SMN3ES on 5-09-21. There are only 2 people in our household, so it was seldom used. On 6-28, it wouldn't fill with water. A service tech came out and determined it was a bad sensor, but the sensor was built into the sump pump, and the part is no longer available.

Why would a lightly used dishwasher only last 2 years, (actually, slightly less ) and why would parts no longer be available? I spent $919.00 for this product to match my other GE appliances ( I have stove, refrigerator, and microwave- adora series.) How can we remedy this situation?

I have had service contractor here 5 times from Earl Feiden, kingston ny, in a 9 month period for a 2000. refrigerator.

He has been unable to figure our why refrigerator runs constantly, sounds like pop corn and is loud. He has changed tow fans. never helped. It is rarely quiet. There is something wrong with this unit. There isn't any water attached to unit.

I can't imagine how much electricity this is using. He was here yesterday july 3, 2023 called GE. GE said I'm not eligible for a new refrigerator. I want one that doesn't run constantly.

Purchased from Lowes 08/07/22

March 28,2023 the ice dispenser actuator failed; the paddle lug broke off. I chose to replace it myself ordering an OEM part from Repair Clinic. Replaced the actuator; June 30th, 2023the paddle lug again broke off; I have no intent to repair it this time.

It is obvious in the design process that the material chosen (Plastic) to form the lug, the force against the lug when the actuator is pressed to the rear to release ice flow and the frequency of use was not considered.

This flawed design has me concerned as to what other poor design and or material choices, used to fabricate this refrigerator, were made either to reduce the cost of manufacture or just from plain sloppiness.

I used to trust GE appliances, no longer.

Dryer was purchased in December 2022; timer stopped advancing in May 2023. Scheduled an appointment on line; was advised had to wait for part to be ordered; was told part had come in; requested another date for repair; no response from JDS Appliance since last Wednesday May 31st.

Have attempted via text, left messages last two days requesting contact.. no response.

I need an afternoon appointment from 1-5P as I work mornings at a local Adult Ed Program. Last Friday offered for afternoon I was not able to schedule as my granddaughter was graduating high school.

Have asked for this past Monday, June 5th, 1-5P, no response. Again asked for this Wednesday, June 7th, 1-5P or ANYTIME this Friday, June 7th, no response. REALLY?

We purchased a dryer model #GTD42EASJWW on November 23,2021 from Home Depot in Kitty Hawk, NC. It already has a cracked drum. It didn't even last a year and a half. Your company knew it was defective because the part number needed to repair it is not even available.

Inspected/ Examined Naval Aircraft for 40 years so have experience with metals and mechanics. Removed front of dryer and found the (door end) front of the drum has cracked. It in turn, shaved down/broke some of the plastic clips on the inside of the front door assembly. Stopped drilled the crack to prevent it from cracking more. Back patched with aluminum and adhesive. Sanded smooth to protect the teflon support/wear strips and plastic clips on door assembly from additional damage.

Found while researching replacement parts, original part number of drum has been superseded by another number. Engineering/Materials problem?

(I will add that repair actions were taken only after first call to customer service and no assistance was offered on 2 June 2023.)

3 1/2 year seldom used top of line dishwasher.
1st year: new pump (warranty)
2nd year: new pump (no warranty
3rd year: heating element acting weird and checked out (no warranty)
3.5 year: new pump (no warranty)
3.5 year : heating element won’t turn off. Cracking and popping. Afraid of fire. Need new electric board. Old one is not compatible to dishwasher. (No warranty)
Solution from company: will pay 1/2 for new board but not pay for labor. Or will give a small discount on new washer.
This retired lady can afford neither solution.

SAFETY Issue-1st time I turned on new gas oven it caught fire. Reqstd. svc. via GE portal for 5/12/23 from 1-5. GE cancelled/rescheduled for 5/19/23-no explanation.5/19/23 from 1-5, GE cancelled/rescheduled for 5/22/23-worker call out.5/22/23 from 1-5, GE no show.GE said they called-no answer.I was home waiting & call did not ring thru as # not in my contact list. I called # back- no answer, left 5 messages over 2-3 hrs, that I was home waiting. Finally, got call at 5:15 saying sorry, to call back the next day. While waiting during the 2-3 hrs. I called the various #’s and was told, nothing to be done & that dispatch had been called & he was on his way. I took off 3 times from work and no resolution to SAFETY problem. GE does not care that I have NEW, unused gas oven that is UNSAFE. Don’t know what to do as I cannot take off any more time to meet them. I lost 3 four-hour blocks of time (12 hrs. Total) at work and issue unresolved. Who can help me?

Having worst experience bought a monogram high end refrigerator had it for a few months constantly breaking not cooling or over cooling had few technicians come out from ge helped for a few days they refuse to replace it spent tons of $ on it and they keep sending repair parts horrible service horrible product had to throw away tons of food numerous times I would run so far away from this company and their products

First week it started dropping screws out of it. The service man came out and ordered a top for it. A week later he came back and had to straighten out some sheet metal with a hammer to get the top installed on it. 8 months later, this is not resolved the service man showed me that the drum is warped. We purchased this to upgrade from the 20-year-old dryer that we had. There is way to much wrong with this product. I feel like GE is going to patch it up until it is out of warranty. I really would like another dryer or a refund to get another. With the wiring problem that it has I'm not so sure that it won't catch it, and my house on fire. Yes, the service man repaired it by splicing a wire and putting a new terminal on it, but what other wires were jolted loose. It has been a problem right out of the box. We don't trust it. Please take care of your customer by doing the right thing and replace this one. So, I can give a good review.

A local GE dealer delivered 3 “high end” GE appliances for our kitchen remodel and 2 were defective right out of the box. Most problematic is a misaligned door on the wall oven. The local dealer’s (Warners’ Stellian) service tech showed up 3 weeks later, said he’s frequently seen the misaligned door, it’s a complex repair and he couldn’t guarantee the repair would resolve the problem. I contracted GE, which couldn’t get a tech here for 2 weeks, can’t give firm date of parts delivery, won’t replace the defective oven from a local inventory of 34 units, and won’t accept return and refund our money. That’s just the oven. Defective dishwasher seal might be just as bad to resolve.

5-5-2023 Our GE washer stopped working 6 months ago. GE repaired it at no cost. The exact same problem occurs after only 6 months and GE says it's not going to cover the cost of repairs because the first breakdown was a "complimentary" repair. The same breakdown 6 months later is going to cost over $400 to repair, and this is from a GE repair man. This is the second time in less than a year that this has happened and GE could care less. The customer service person I talked to was so patronizing that it was insulting. GE cares nothing about their reputation or their customers or the quality of their products. Disappointment at being treated this way is a gross understatement. I'm angry and frustrated and NO ONE needs that in their life. Thanks GE.

May 4, 2023, 7:46 am

There is a serious design flaw that I know has twice caused burn injury. The door to the microwave swings downward and the prongs that secures the door when it is closed stick way up. My sleeve caught on the prong when I was removing the hot coffee from the microwave, causing the coffee to spill on my hand and burn it badly. It is quite painful. This also happened to a friend of mine who has the exact same microwave. She had a 3rd degree burn.

I just purchased a brand-new refrigerator, it has been in my kitchen for 1 week, The thing sounds like it wants to blow up. I have spoken with two different people from GE. They sent a person out they said they could not find anything wrong with it. I get home it still is making this sound. I called today again and get a complete run around from them, saying they cannot replace it, as it does not work that way, the warranty. only covers the parts and that I need to record the sound and send it to them. After explaining unless you are standing next to the unit 24/7 with record button ready you are not going to get that. They went on to say that is the only way they can fix it, if they can hear the sound. This is the second refrigerator that I have had with nothing but problems from this company.