GE Money Bank — GE Money being sued
I'd really like to know who is suing GE Money bank and if this is a class action. My niece is bombarded with over 20 calls a day beginning from 8:00 a.m to 9:00 p.m. 7 days a week even though they are taking payments from her checking account every month. (I took a loan out for my niece). She had to unplug the phone. The money being taken out of the account every month is not being applied to the loan and the loan is almost twice the amount borrowed. The interest is 25%. It was 8% on the initial loan from Apple (recommended by Keyspan for a new boiler). Calls to the house are being made from countries where English is not the first language and they are not professional to know they are talking to a recording???
Only two statements were received from the money being taken out every month and late fees are still being applied. Customer service is very unprofessional and rude.
What can I and everyone who has had a complaint about this company do?