GE Money Bank’s earns a 3.2-star rating from 1 reviews and 317 complaints, showing that the majority of clients are somewhat satisfied with financial services.
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They block me from paying and charge me for non-payment
I signed up for PayPal buyer credit, and spent around $700 in various products online. When time to pay my bill came, I submitted all of my information, double checked it, and didn't worry about it. The ONLY way for me to see the account was to go through the PayPal website. I thought that was strange, but didn't think to much about it. I pay ALL of my bills online, so opted to not receive paper statements, just email notifications of when I had an Estatement. Several weeks later I got a message from them stating that my account would not allow for payment on the bill, and they charged me a $30 late fee as they waited until after the bill was due to notify me that it had been blocked. I called my bank because I didn't understand what may have happened. There was more than enough money in my account to cover the payment. They said that neither PayPal nor GE Money Bank (the actual bank the credit line is through) had attempted to withdraw funds. So I re-entered my information online and tried again - with the same result, and another $30 late fee. The next time I tried via the phone system. They charge you a $15 fee just to make a payment via the phone system, but I tried it anyway - all with yet the same result AGAIN, and yet ANOTHER $30 late fee. Then PayPal decided to "cut off" my credit line, since they showed no payments on it - and took the link off of my paypal page. Now I can not log into my account online, and don't get paper statements. I attempted to call the help line after I found out the phone payment also has been rejected by the bank only to hear that to talk to a person would charge me ANOTHER $30 fee! All the while my bank has been telling me that there have been no attempts to withdraw the funds from my account. This is unbelievable that somewhere on their end they are messing up my payments, charging me late fees for it, and then not allowing me access to my account to even get statements. In order to talk to a person it will cost me even more! I now have over $100 in fees that I shouldn't have at all. I want to mail them a payment but can't even get their address or my account number.
Charges for services not rendered
I went to a dentist and he sold me an appliance that never fit me.
I had to go to another dentist and pay more money. Now GE Money still wants me to pay $1000.00 for something I couldn't use. Plus they have upped the interest rate even though I made payments. I really hate the way they do business.
Also to you Bent, if you were smart enough to read the actual terms then you would have realized that the account security you paid for is not provided by GE MONEY. Most account security programs are provided by a completely separate company than the bank granting you credit.
You may want to use spell check before posting a comment for now on.
Obviously you are all financially challenged, incompetent, and completely ignorant. You are the "at risk" demographic that most likely has a poor credit score because you don't pay your bills on time or not at all. You are the reason why the ecomony is in the state it is in, the irresponsible group of individuals that causes banks to have to charge fees. If you knew anything then you would know that due to the credit card act of 2009 the federal regulates the interest rates the banks charge and yes they have gone up as have the min monthly payments. The Government has made many changes in hopes to make Americans be more financially responsible than they have been in the past. Basically the government has had to babysit you all and that has caused a negative impact to the rest of the Americans that do pay their bills on time. So we have to pay for your stupidity. If you are dumb enough to sign a contract without reading the small print or realizing that the bank has nothing to do with the practice with whom you made the choice to go to without doing your homework and render services then you really do deserve the highest fees and finance charges.
Number240 -
Chiropractic scam? Please explain. Although there are all types of chiropractors just as there are all types of businessman, salesman, dentists, doctors, stores, etc, I would like to hear what you mean by a "scam"? I am not very familiar with CareCredit, but chiropractic will work if you have a chiropractic problem. Do you have other medical conditions? Chiropractic will help you, but I know you do have to listen to your chiropractor and follow their care plan. If you stop early or don't go as they tell you, how do you expect to get better? It's like if you went to an orthodontist and only would wear your braces for a few days/weeks instead of the whole time they told you to wear them. Get it? Chiropractic works and if you do have a problem, talk to your chiropractor because I just hate seeing anyone talk poorly about chiropractic.
Best wishes for health and happiness!
I have been paying monthly for Account Security Insurance through GE Bank/Care Credit along with my charged payments since august 2009 just incase I lose my job due to health or any other reason. I started a new job January 5, 2009 and lost my job January 12, 2009 due to work related injuries/illness. I had my primary physician fill out and send 3 X one of their insurance forms that stated that I was still injured/ailing and may not be able to return to work for a year of more. They are still today sending me a bill that should have been paid off. I have sent an e-mail to my state attorney general to help investigate why they are not covering my bill. I have borrowed money to keep paying up till now. I have always had good credit and paid my bill on time. I fear that GE Bank / Care Credit will be ruining my credit rating, becuase of their neglect.
Got stuck in a chiropractic scam, where Care Credit funded the useless process. No help from the treatment. And the unbelievable interest rates and late fees.
They are truely bloodsuckers.
I only i could spread the work more!
Stay away from Care Credit, GE Money Back.
Oh my god i thought i was the only one dealing with these non-sense people. Believe it or not i have been trying to get a refund for a year now and no one is helping what so ever. I went to the american laser center which actually are the ones that applied for care credit. I told them i am going out of the country for a few months so i dont want to charge anything right now i just want information on services and charges. so the manager made all the paperwork for me and said i didnt have to pay for it right now i could just fill out the paperwork so when i decide to start the procedure i would get the same rate instead of something more expensive. She sujested that care credit offers 0% financing and if i have good credit i might be approved for that. I again told her that I dont want to be charged for it right now because i will not be in the country for 6 to 8 months. She said just apply for it and if you are approved you can charge it when you come back. Next thing I know I got a bill from Care credit for $6500.00. So then i went back to the american laser center and told the manager who charged this amount and why was i sent the card with an amount already charged to it. She assured me they would refund me and said that she cant refund me herself the regional manager would. Two days after I went to see her and I found out she has been fired. My flight was the next day and I gave all the info to my mom and left. My mom went to them every month and paid the card every month because not only did they refuse to refund me they said if she didnt pay on time every month they would sent it to the collection agency and that would ruin my credit.
When I finally came back in the country 7 months later I went to them and explained the whole thing to the new manager and she said that our services are non-refundable. I told her that is fine but the manager here told me she would refund me because I never charged the service. Then she kept saying the regional manager is not available. Then she changed her story and said you have to call care credit and file a dispute with them not us. So then I called care credit and filed a dispute. American laser center sent them a receipt for the charge that doesnt even have my signature on it and yet care credit sent me a letter saying the dispute has been decided in the merchants favor. If i didnt sign the receipt and someone else at the laser center did then how is it in thier favor? Also the so called proof they sent of my service being used is for a different package. I didnt even dispute that one! To top it all off now that it has been a year and I am still calling both of them to get a refund for this non-sense the 0% financing ended so this month I got the new bill with a $1400.00 finance charge on it. Have they lost thier minds!
I am totally pissed off and have searched for hours online and realized there are more than 100 other complaints about both american laser center and care credit. The only person that ever got a refund was a man who contacted his local newspaper and got them involved. Now i have contacted a lawyer and I am also finding out which news channel helps consumer disputes and going to them with this. I'm paying thousands of dollars for something i've never used and which should have been refunded a year ago! I'm also going to find out if a class action can be filed because so many people are wanting to do the same thing!
Just left a comment on an other site in regards to them...It was a site called pissed consumers and we are very much not the only ones that have a problem with care credit. Here was my post:
I had almost the same issue as Martha except it was a paperless issue...so much for trying to save paper! I've been paying almost all my bills online for years and yes I READ THE FINE PRINTS. After not receiving 2 statements I went straight to the website to see what was going on only to realize I was past due on one payment and was about to be past due on the second one. I immediately went to make a payment and the only option I was given was to do auto payment which I later found out will only go into affect 30 days later. After still signing up to auto payment just to be safe I awaited a confirmation stating the payment was received.
I get a call the following day by an "unknown" number saying I was due on my bills and had a conversation with a "sam" reading obviously a script and no clue about anything else thanks to the oh so common outsourcing. After explaining my end of the deal he did confirm that the records would show the payment on his end later that day. 15 days later (yesterday, when I was in the hospital with a ivy stuck to my arm!) I get an unknown number call but was obviously not able to answer and no message was left. They then choose to call my co-signers WORK number rather than his cell number...like every other PROFESSIONAL company opts to do first! Upon getting out of the hospital today I find out what happened and still woozy and now pissed off I call the idiots working the "customer service" to get by far the worst service I've gotten yet.
After talking to idiot number one and being called a liar (oh yes...it's true)...went on to talking to the supervisor, hereon referred to as idiot number 2. With more of a scripted conversation and now me being officially furious the conversation went on to him questioning my ability to read, refusing to let me speak to his supervisor, name calling from his end, raising my blood pressure to a very unhealthy level, no remorse or apology from his end about the problems dealt with his website, refusal to explain why my payment wasn't processed even though my bank account sure as *** got charged for it and why I still have to now pay a late fee regardless. One more issue from them and I will have my lawyer involved since all the transactions online is recorded as well as the conversation over the phone. Idiots.
You need to take that return up with your dentist.
Go back to them and get your refund you will
have to DEMAND satisfaction or you will get nothing.
They made money off a product that does not work.
as far as carecredit goes make your payments on time.
do not incure intrest payments or they will make
more on your teeth than the dentist.
root canals? Its cheaper to pull them !
I hate them, too. They want you to go online for everything, but their Web site is painfullly slow!
My account with them is very new. I thought you just made payments every month and as long as you paid the right amount by the end of your free-financing period, you were good. I made four payments that got there each month around the 8th. Turns out, my due date was the 1st. It is clear that my intention was to make regular monthly payments. I also paid well above the minimum amount. However, after checking my paper statements (which, luckily I still receive) I noticed I was getting a $39 fee each month.
They said they could only credit one of the $39 late fees I received--as a courtesy.
I guess the only leverage I have against them is to close my account. Luckily, I'm in a position to pay off my balance (minus their fees) and close it. I am surprised they'd rather lose an account and irritate a customer than credit a 39 fee.
I hate care credit. Just called them yesterday to see if they would work with me on the unexpected deferred interest... Nope... They are jerks.
GE Money being sued
I'd really like to know who is suing GE Money bank and if this is a class action. My niece is bombarded with over 20 calls a day beginning from 8:00 a.m to 9:00 p.m. 7 days a week even though they are taking payments from her checking account every month. (I took a loan out for my niece). She had to unplug the phone. The money being taken out of the account every month is not being applied to the loan and the loan is almost twice the amount borrowed. The interest is 25%. It was 8% on the initial loan from Apple (recommended by Keyspan for a new boiler). Calls to the house are being made from countries where English is not the first language and they are not professional to know they are talking to a recording?
Only two statements were received from the money being taken out every month and late fees are still being applied. Customer service is very unprofessional and rude.
What can I and everyone who has had a complaint about this company do?
I actually received a computer generated message from GE Moneybank that said only these words, "### is poor." I missed one $50 payment. They call at least 10 times a day. Yes, I will join a class action suit.
SWD - I had the SAME situation with my dental office only with a credit of $4k! GE Money was fine until they started charging me some exorbitant "account coverage" that I hadnt agreed to and refused to remove it from our account and then added interest that also wasnt part of the agreement. Interestingly, I couldnt get in touch with ANYONE there (spent HOURS and HOURS on hold, sent certified letters, etc and every payment only went toward this crazy "account coverage" and interest and nothing toward principal). Missed one month payment after SO MUCH frustration and, voila!, we got billions of letters from "deb settlement" companies within days. Tell me that's not a system? I'm PISSED!
mccoy9978 - havent had any luck with BBB and Scotty.. - this is not about not paying bills, it's about an agreement that the other end defaults on with clear intention to do so and makes it look like the consumer's fault.
We're looking for a lawyer.
RegisteredLeo, dealing with GE Money Bank is like dealing with a used car salesman. They don't care about you. They care only about themselves. They don't care if their product is crap. They put pressure on you because they feel like they can. You can't be nice to people like that.
mccoy9978,
The Office of Thrift Supervision handles complaints against GE Money Bank. Here's the link:
http://www.ots.treas.gov/
Oh well. I am not Mr. Nice Guy to people like GE Money or people who work for them.
I have to agree about the complaints about the lack of professionalism by employees of GE Money Bank. They have acquired an account I had with CitiFinance. I was not notified of this by CitiFinance nor by GE Money Bank until after I had gone deliquent (or so GE said). I had autopay with Citi and all indications from them were that I was current. I have asked for a statement of account from GE (they gave me a new number) twice. I have yet to receive a statement of account from GE.
Since Osama Bin Laden was killed the USDOJ has recommended that you do not pay on your accounts via the telephone. GE Money does not seem to get the idea that the USDOJ is my wife's employer and we usually follow the DOJ's recommendations concerning the handling of our funds. GE insisted that I pay over the phone and I refused until I get a proper bill per the advice of the USDOJ.
Recommendations: 1) If there is a problem with ensuring payment to GE Money Bank, set up a separate account to put the money in that you are going to pay them from. 2) Keep records of all calls, written communications including e-mails, for future reference. 3) Notify them when they call that the conversation is being recorded for use in court if it goes that far. 4) Put a little more into that separate account than they claim they're charging - that way you have absolute proof of payment and put it into that separate account ahead of time. 5) Keep a copy of this separate account statement in your records.
In all cases keep a hard copy for future use.
To: Scotty Pressley - Foul language used in any kind of communication with others - either by phone, e-mail, or written, is not only unprofessional but it eliminates any call for respect by the user because the user is disrespectful not only of others but of him/her self
FOR ALL COMPLAINTS - GO TO BBB - THEY WILL HELP!
I'm very disappointed now after reading all the complaints. I needed to open a Care Credit account for some dental work in 2009. My dental office was paid the amount of the loan and I started paying GE Money for the Care Credit loan. I ended up getting only one of the dental procedures done. The GE Money Care Credit loan was for $2000 which was to cover the coinsurance for the procedures after my Dental insurance paid their part. I paid (had debited from my checking account) every month until the balance was $0. The account stayed active and open with a $0 balance for a year. I became unemployed and did not get the remaining procedures done. Long story short, I had a $1500 credit with my Dental office. Since I didn't have Dental insurance and could not pay the total amount for the work, I requested my credit balance from my Dental office (Aspen Dental). I was told by the Dental office that the credit would have to be paid to GE Money and they would need to handle the refund IF I had a balance with GE money. The dental office Rep indicated if she verified that my balance was $0 with GE Money, the refund could come from Aspen Dental. However, after weeks of trying to get info from the dental office, I found out that Aspen Dental sent the refund to GE Money. I called GE Money and was told I had a (negative) credit balance of $1500 and I would be sent the refund ASAP. I was told by the GE Money Rep the payment would be issued to me in 7 business days. After 7 business days, I called back to ask about the payment. I was told by another Rep, that the check was not processed for payment until 5 days after I called to request the refund. I was told the payment was physically "mailed" and I should expect it in 7 business days. (WHY IT TAKES SEVEN DAYS FOR A CHECK TO TRAVEL ACROSS A FEW STATES - I DON'T KNOW...BUT I REMAINED PATIENT); Now, today after 5 days since the check was supposedly mailed, I haven't received the it in the mail. This doesn't seem like a lot of time to wait compared to some of the things I've read on this forum. However, I started the process of requesting the refund about 3 MONTHS ago by talking back and forth with Aspen Dental and GE Money. The promise of the refund only came 2 weeks ago. If I don't receive the check in another 2 BUSINESS days, I plan to file a complaint with the BBB, Attorney General, and any other legal body I can get a hold to. My complaint is not about any payment or balance I owe them, or interest issue. I paid my hard earned money ($2000) to GE Money IN FULL. I never used the entire credit except $500 dollars at the Dental office. THERE SHOULD BE NO REASON I SHOULD NOT BE REFUNDED MY MONEY. This has been dragging on for months and MY PATIENCE IS JUST ABOUT SHOT! I may be jumping the gun (and hope I am), but it's so disappointing to read how this company CHEATS PEOPLE.
I also plan to contact my local TV station to let them see the documentation and hopefully contact them for a story if the check is not received in the next few days.
I'm the type of person that usually believes people until they prove me wrong. I'm not cynical until I have reason to be (naive yes, but it works for me most of the time). I'm giving it 2 more days and then IT'S ON.
Jetretry2009, here's what a stupid [censor] you are when you don't have GE manager's d!ck in your mouth. I contacted a GE Money representative and asked if the bank was an FDIC member. The gal I talked to didn't even know what the FDIC was! Then she tells me that GE Money isn't a member of the FDIC. I asked her if GE Money had a Complaints Division, and the gal said that any complaints had to be made through a customer service rep or the supervisor on duty. I talked to the supevisor, and he fed me the same [censor]-n-bull story! I come home and search GE Money's website, and found out they are members of the FDIC, and I filed a complaint mainly because of the GE Money employees' incompetance, but also because I got mixed messages about my interest rate.
My interest rate show $3.75 of my balance being charged 19.99% while the remaining $2, 650.94 is subject to a 22.9% interest rate. I spoke to a GE Money rep yesterday, and she told me I was only being charged the 19.99% and to ignore the 22.9%. I had a friend of mine who is a bank president calculate my interest for me, and I found out that employee fed me false information.
The same supervisor I mentioned earlier, when addressing the issue of the interest rate told me that GE Money gave me a notice that my rate was increased. That never happened. Then, he changes his story and tells me that my rate was always 22.9%. I have requested copies of the original disclosure statements.
Obviously, there is incompetance going on at GE Money Bank. And I pay my bills too, you miserable [censor]! But I also believe I am entitled to a competent bank and employees! GE Money has FAILED in that regard!
It is funny how everyone tries to blame it on the finance company and blame it on fine print. First of all, even if it was all in the fine print that is still your fault for not reading it. The fact is though GE MONEY has more than just 'fine print'. At the very top of the statement it states the terms of any promotion you are on, the date you need to have it payed by to avoid any interest charges, and the amount needing to be payed. To answer your inmature comments scotty. I do have to deal with GE. THe difference is I pay my bills and take responsibilty for my debts. Maybe some day you will grow up and do the same. Untill then keep blaming ge money, it seems to help you feel better about yourself.
They don't keep accurate records
Our care credit account has been a pain in the neck since we got it. They did not send our first bill so immediately (6 weeks after the surgery) had added extra fees. Then to get all that cleared up took hours. We then paid the "payoff" balance with our tax return but suddenly the offer disappeared. There was now $60.00 left over. In the meantime I sent $20.00 toward that as I was too busy to argue at the time and I just found out that wasn't even accredited to my account and they added another $50.00+ of interest charges! Our bill is now $133.[protected]@!
I will contact the medical provider and tell them to trash that company's pamphlet.
I also signed up for Care Credit to have extensive Dental work done. I discovered that some months they started skipping sending me a statement. The first time I hadn't realized it . I recieved a phone call at work saying that I was late with my payment. I said I didn, t think that was possible as I always pay my bills almost as soon as they come in the mail. I pay before the due date and usually extra. When I got home I checked my check book and sure enough they were right. I searched high and low for any mail I could have miss placed. Nothing. I called the number from and old bill and spoke to a very nice young man. He looked back over my prevoius payment record and said he could see that I had always payed in the manner previously stated. He removed the 35.00 late fee from my next bill and also didn't make me in default of my promotional interest free loan. I figured out how pay my bill on line through my bank. Fortunately. Every other month, almost, I don't recieve a paper statement on my account. First I had been able to log into care credit's web site, but quite often it doesn't seem to be possible. I'm trying to transfer the rest of my balance to my Discover Card before I get nailed with a now 900 and some dollar interest. The funny thing about this interest charge is the lower my bill goes the higher that becomes.
I am going through trying to get finance charges reversed now from GE CREDIT for something I payed as I was told to do in full to reverse the finance charges. Very unfair company without customer satisfaction at stake at all. ALL OF my previous payments were timely. BEWARE and hoping they set their customer service up a little better in the future.
I was scolded that I didn't read the statement on the expiration date clearly . They sent me the new statement the day of the expiration - I called for Balance, was told balance with out incurred finance charges...they still hvae the charges on my account for finance. IT ws a deferred CARE CREDIT PROGRAM. YIKES!
Care Credit & LA Weight Loss
In June of 2007 I signed up for LA Weight Loss and they offered a 90 day interest free payment plan. I agreed to their terms. Within 10 day after signing up, I chose not to do LA Weight Loss and requested a refund from them, which I did receive. On August 17, 2007 and I sent a cheque along with a letter to GE Care Credit advising that this was full payment for my account within the 90 day interest free time frame. I started to receive phone calls within that week looking for my first payment, which was past due, however, I did advise them that full payment was in the mail. Thinking the matter was done, I took off to Ontario for holidays. During that time I was getting a phone a day from GE looking for payment, at which time I told them I had paid it in full. It got to the point after about the 3rd call, I quit answering my cell due to long distance charges. When I returned home to BC in September, there was bill in the mail showing a full outstanding amount. I called and again said I had paid this in full. They were showing no record of payment. I gave them all the info they requested, date of the chq, chq # and the amount. They said they would track it down. September passed with no more calls, and again a bill showed up with a full outstanding amount. Once again I called and got the run around that it wasn't showing as being paid. At this point I called my bank and found out the cheque had cleared thru my account on August 21, 2007. Just 4 days after I sent it. I called back and I asked for a manger and was put thru to some lady named Brenna and she told me to get a letter of trace from my bank with both sides of the processed cheque and fax it to her attention. I did as I was instructed on September 11, 2007. Upon receipt of the banking info I faxed Brenna the information requested. October again the calls started, and again I told them the account was paid in full, gave them all the required info and they tell me my account is still outstanding. Every time there is a call it's always a different person and they don't seem to be able to read on the screen that some else has called and the info that I have given them is the same each time. On October 15, 2007, I received another bill showing my account was still outstanding and NOW THEY'VE ADDED $53.61 INTEREST CHARGES. Once again I fax to Brenna's attention with banking info and asking that the billing be adjusted accordingly. October 17, 2007 I get another phone call from customer service telling my account is in arrears. By now I'm very angry and feeling extremely harassed. I give them the same story and hang up. At this point I decided to call back and try to get this resolved. Each and every time you call in you have to give them your name, address and account number, even though you've keyed in your account number on the phone pad. The girl wanted all the info again and I said I wanted to be put thru to a manager, I was put thru to a guy named Devon and once again it's the whole entire story. He tells me after putting me on hold a number of times, that he has found someone who can help resolve this and transfers me over. I'm grateful that finally this was going to get resolved. WRONG! She tells me that she is in customer service and has nothing to do with straightening out accounts. I told her I had faxed twice to Brenna. She proceeded to tell me there was no Brenna or Brenda that worked there. SO WHERE DID THIS FAXED INFORMATION GO TO? She couldn't tell me, at which point I asked for a manager and was told, manager was on break. I was not going to have this go on any longer, so I demanded a manager or the manager's manager. She put me thru to some guy named Mike, and again the whole story. Mike gave me a fax number of what I believed to be the accounting department. It turned out to be a wrong number. Now the blood is boiling. I call customer service get a very nice lady named Rachel, explained I don't want to get into details but was given a fax number for accounting that isn't working. Could she please help me with the right number. She put me on hold for awhile and tried to get thru to accounting, but all the lines were busy, so she said she would call back with the required info. This is the only person over the past 2 months that has offered to do anything extra to try and resolve this issue. She called back within 15 minutes with a fax number to the Escalation Desk that was supposed be able to fix this. That was at 11:00 am on Wednesday, October 17, 2007. I did request a reply from them advising that the situation was resolved. As of 9:20 am this morning I've had no return fax, and the calls have started again. This time I was rude and yelling and hung up on them, as I'm at my wits end and was just about to break down in tears. From there I have faxed again to the Escalation Desk as well as I found the fax number for Care Credit on line. In my letter I have advised that I must have an answer by 4PM today, or I have no other choice but to go to CTV News and deal with their problem ombudsman to get this cleared up once and for all. In the past I had some credit issues so I don't need to have this monkey causing any further problems.
Ignoring letters and calling 10+ times daily
For five months I paid my payment to GE money bank on time. I even paid over the amount. Shortly after my surgery on my eyes (april 06) my son was diagnosed with a lifelong disease. Despite the fact of having insurance , his expenses exceeded thousands of dollars a month. I live paycheck to paycheck. I own nothing. One of his medicines cost $444.99 / month. By August I was struggling to keep the electricity on. I wrote three letters to GE and none were answered. They now call me up to ten times every day. They refuse to respond to my letters and continue to harass me!
Bware!
I know nothing of this company, have never done business with this company and every day between 8 and 9 a.m. I get a call from GE Money asking for someone that doesn't even live in my house. I have explained this to each person (different person every time) every time and they tell me it will not happen again. This is blatent harrasment and it must stop!
R.V. ~ Just because you didn't recieve a bill for 3 months, does that mean that the money you owed just magically disappeared?
You owe nothing yet you had to pay GE a monthly payment? Sounds like you have a loan you are in default on. I'm sorry you have financial problems but you also have a contract.
I purchased a promise ring for my boyfriend from Daniels Jewelers in Feb 2007. I never saw a bill from them and I never got a phone call for 3 months. They called my work supervisor harassing him and he told them that they had the wrong number, so he gave them my cell phone. I was very sick for 2 weeks and did not answer either my home or cell phone, my boyfriend did. He told me that it was from GE Money and I needed to return the call immediately, well I wasn't going to deal with them until I felt better. A week went by and that whole week my cell rang about 6-20 times a day from an unknown caller, and when i finally picked up it wasn't even a person i was put on hold so i hung up and went to the store and talked to the employees there. They called up GE for me and when it was all said and done they screwed up my billing address and apologized and said they would repair any bad notes or collection notices if I had any in my record/name and just made sure that I knew I had to pay 3 months in one lump sum because of their ### mistake... who they have typing up bills? Helen Keller?
Missing cheques!
These guys are not sparing any customers. I have used car loan running with this GE Money. I paid Rs. 18,520 in cash for last 4 installments. I also paid Rs. 500 as the swapping charges of cheques besides 18 cheques of my Sydicate bank account. I made the payments on April 4, 2007 and the money was not credited to my account till may 2,2007. I went to their Pitam Pura office, then the money was credited after I spent more than 4 hrs there. They also promised me that my next cheque will hit my new account but... did not appeared as yet. I already closed my last ABN AMRO account. Two days back collection guy called me and used a foul language, because they presented the old cheque in old account. Now I am worried about my 18 cheques those I gave from my new account.
Is someone knows Mr. Vishal Pandit's contact details (CEO & President, GE Money India) ?... pls give me... because let us know him what kind of fraud are being done by his colleagues.
GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS. That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records. I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...
I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the rep told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).
So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know. I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new rep who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice). Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...
The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentines Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg. At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with. I then told the rep that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers. She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter form their end. I am not sure why she suggested that, but figured any one I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentines Day. Did not get any more calls thank heavens.
First thing on Monday, I phoned the Fraud Dept. to follow up with what the rep and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up due to the fact that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years. She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.
Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.
If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.
sir, iam praticing in advocate at kulithalai karur i want legal advisor job in ur bank i will do d best in my professional pls contact my mobile no [protected]
These people are really not sparing any of their customers... My mother was paying the car installment for the last few years, suddenly on the last week of june 2008 we recieved a legal notice from their advocate ordering us to pay a certain amount saying that our cheque got bounced, when asked GE monet they informed that the cheque for the month of april got bounced... we went to pay the amount to pitam pura where we asked that why were'nt we informed about this earlier so that we could have come and payed the amount in april itself...we were sent to this very not so polite person Mr. Pankaj of the collection dept.when asked that why were'nt informed by him as he was the only person dealing with that, (this was not the first time even last year unfortunately one of the cheque got bounced and we recieved a call from the GE Money informing us about it and one of the guy came and personally collected the amount) his response to this was shocking...he said..." yeah we didnt inform you...but you will have to pay the whole amount". Our question is that if we were informed earlier we would have paid the amount much earlier and without the interest of two months... if this company has recuited someone specially to inform the customers and Mr. Pankaj has this responsilbility then why will he not do his duty properly? WHY THE HELL... we will pay pay the interst amount of two months coz of his negligence?I think such irresponsible people dont deserve to work for this company... who outrightly deny their responsibilty and dont have any manners of talking to elderly people... his last words were..."yes i did not inform you but better pay the amount... coz at the end you will have to pay".
From:
P.Senthil Velu
Loan Acc No:
29 Shanmugaa Nagar West Extn.,
III rd cross,Uyyakondanthirumalai,
Trichy-620102
DOB 14-06-1971
Respected Sir,
I am Your customer for passed two years.,I have repaid 28 Dues of 30 dues.,
According to my repayment I was Requested to vivt GEMONEY office at Trichy.ON request I
Went to GEMONEY Office and submitted my records and application.
On application and record I was selected for FI.FI representative Visited my
Business place & made investigation recording my records. But the representative never visited
My house for FI but he collected some wrong records from their friends and submitted the wrong
Information to GEMONEY as my FI report.
My Application was rejected. My application was represented again.The same
Process and same report by FI.Since the seconfd time the same report was submitted My
Application was totallly rejected,If I have produced wrong information I might have tried to make it true But the proof for address which I gave was true.I no need to make it true so I left it.But the FI who came prepared some wrong information again.
If GEMONEY couldn’t provide me loan the authority may be on the open hearted.
But the blam goes to FI report & they became a clean person. If you think that the record which i
Submitted is wrong you can take any action againts me else you better take action againt the FI
Report who produced wrongly.
Please hear the words of customers.If the customer repeatedly gives the same id
& address proof accept him.dont make them to produce wrong proof .I was force to produced
Some other ID proof since I refused my loan was fully rejected.Please make visit for my house on your indiviual persons.if any one doesn’t repay won’t you go directly to their house for collection
Please think such that and please visit my house.
Sorry for my words.,
Thanking You.,
Yours Faithfully
P.Senthil Velu,Trichy
I am totally agree the complain regarding GE Money. The government should ban GE Money operation in India.
Got talked into this 0% credit card to cover medical bills. Wasn't aware that if I did not pay off by the end of the promotional rate I would have to back pay all of $2,432.00 in interest. But planning on doing so all along saved me from that little bit of "fine print" news.
I sent the money 4 weeks b4 it was due just to prevent any mishaps. Thank god I did as they seemed to have LOST my payment so I sent another check which also seemed to take forever to post. I strongly believe this was in the hopes of my not paying it off so they could add the additional fee.
It's been over a month and they are still holding almost 4K of my money. Every time I call they have a different excuse. Today they claimed this was my first call; I should have called b4 (if I was that anxious). DUH! Then they got rude because I was upset when they insisted I never called before!
In all my years of overpaying, I have always gotten my refund immediately. Matter of fact, been told they cannot hold my money even though I insist as I know I'll have another balance before long. Yet GE Money seems to think they have every right to my money for 90 WORKING days; unless I call to request my refund. Then I can have it within 30 working days.
Trying to complain via email is a joke as is their website! So sent a letter via snailmail as I’m sure whoever I talked to today has no intention of mailing my money. I can almost guarantee the next time I call they’ll have no record of today’s call either!
Stay away from these scammers.
I can understand that! Imagine for a loan of 6 lakhs against my property of 32 lakhs these guys took 5 harrowing months! Mr Suresh Raina Team Leader Pritampura (Subhash Place) Sucks big time! They call them professional... i call them Bufoons! PEOPLE... GE MONEY SUCKS... BIGTIME! I'll make sure everyone knows that!
Wanting me to pay for the product that was never shipped!
I order a computer from Peach Direct. Three months later not computer. GE Money Bank is sending me bills. Even though they know the computer was never shipped. I called Ge Money and was told by the Customer Service Rep. "We gave Peach Direct the money. Until they give it back to us you will owe the bill. Huh? Can someone tell me who I need to contact to try and get some type of class action lawsuit against these people? Peach direct had another finance company, because their number is on one of my bills. When I called them they said you have the wrong number. We DO NOT HANDLE FINANCING FOR THEM ANY LONGER! So now I think GE Money might be a scam, And the two of them might be working together.
I just need some help in cleaning up there scam and exposing them to the credit companies and getting the bad reports off of the credit reports they have ruined.
Fraudulent installment payments!
I have taken personal loan from ge money. On 2nd feb 2007 i paid rs 10000/-as full and final settlement amount. I got settlement letter from ge money and receipt also.
But suddenly they have started calling the references which i had given at the time of loan. They are telling them that i am not paying installments.
I called mr. Sohail, he gave me some other persons no, that person gave some other no. Since we working we could not find time to go to mahim office.
Beware of ge money!
DEAR
I AM SHRIKANT THANVI FROM PUNE. I HAVE TAKEN PERSONAL LOAN FROM GE MONEY IN 2008. EVERYTHING WAS GOING SMOOTH. MEANWHILE I COULDN'T PAY 6 INSTALLMENTS OF 1216/ P.M. FROM CITI BANK AS ECS, BECAUSE MY ACCOUNT HAS CHANGED FROM CITI BANK TO SCB AND I WAS OUT OF INDIA.
AFTER RETURNING TO INDIA I CALLED THEM AND PAID ALL THE PREVIOUS OUTSTANDING AMOUNT IN AUG 2009. NOW IN DEC I APPLIED FOR C/C IN SCB, MY BANK MANAGER TOLD ME UR FAULTY CUSTOMER. I ASKED FOR DETAIL. I CAME TO KNOW THAT G.E MONEY HAS NOT UPDATED THE LAST DETAIL AS WELL THEY ARE STILL CHARGING THE BOUNCE CHARGES TO ME. AS ALREADY I HAVE CHANGED THE BANK FROM CITI TO SCB AND EVERY MONTH I AM PAYING CORRECTLY. I ASKE DG.E. MONEY ABOUT THE SAME. I DIDNT GET THE SATISFIED REPLY FROM THEM. BUT THEY HAVE DISTROY MY CREDITABILITY SO I WANT COMPENSATION BECAUSE OF THEM I AM IN FRAUD'S LIST. CAN U PLEASE GUIDE ME FOR SAME
SHRIKANT
[protected]
GE Money Personal Loan
Posted: 2007-03-13 by Mrs Neha M Ralegankar [send email]
Fraudulent installment payments!
Complaint Rating:
I have taken personal loan from ge money. On 2nd feb 2007 i paid rs 50000/-as full and final settlement amount. I got settlement letter from ge money and receipt also.
But suddenly they have started calling the references which i had given at the time of loan. They are telling them that i am not paying installments.
I called mr. Sohail, he gave me some other persons no, that person gave some other no. Since we working we could not find time to go to mahim office.
Beware of ge money!
U can go to consumer court.
Are these guys crooks?
GE Money Bank Card, this is a retailer card called "home source". I am trying to get $3,300.00 credit balance returned to me, Diana Grimes and getting the runaround the statement says for General inquires mail to Ge at po box 981127 El Paso tx [protected], did that made 2 looong phone calls, no money. Letter was returned unopened, they must be psychic. Are these guys crooks?
I to have had a run in with the incompetent idiot, Dennis! BEWARE if you get him! His ID# is 7031. This all started because I never recieved my Art Van GE Money card/first statement. By the time I realized this and called in I had missed my due date. So they sent us a new card, we paid the past amount and we were told they would credit us the late fee. Then we get the next statement. The minimum payment they were charging us was the minimum that should be due, PLUS the amount that was past due that we already paid, PLUS the $25 late fee! When I logged into my account to try to get this sorted out it said my minimum payment was only $15. So I figured that the paper bill had been printed before the last payment/credits and that the paper bill was incorrect. The $15 was less than what I had calculated to pay off our balance before the end of our 0% intrest promo so I paid over the minimum balance on the site. Now they are trying to charge us ANOTHER late fee! We got stuck dealing with 2 rude reps, both of which ended up hanging up on me after giving me the run around and refusing to answer any questions! Dennis and the other rep (I missed her name) should be FIRED! We got a number to Art Van Corporate and we are going to lodge a complaint with them and we will NEVER buy another thing from Art Van as long as they use GE Money, and that goes for any other company that uses their card services. BOYCOTT GE MONEYGRUBBERS BANK! THEY ARE SCAM ARTISTS!
I have been a customer of GE Money for many years. Always had on time payments, never had any issues. I pay my account online and it auto-populates your last account used. I specifically changed the account number and submitted my payment. The confirmation had the correct info on it. I found out today that they used the wrong account. So I called customer DIS-service and spoke to "Dennis" who told me their computers never ever ever make a mistake and hung up on me despite my polite discussion with him. He rattled off this PO box (which I googled and found this website). I called back and found out they were closed. SO... He probably just wanted to go home and not help me before leaving. So many americans are looking for jobs and this guy doesn't even appreciate his blessings. GE - if you read this, his name was dennis, I called in on 12/23/2010 at 11pm +/- 5 minutes. He should be fired!
PLEASE DON'T ANYONE DEAL WITH GE MONEY BANK CHARGE CARD, THEY ARE A RIP OFF FROM THE GET GO. I PAID BEFORE MY DUE DATE AND WAS STILL CHARGED A LATE FEE. WOULD LIKE TO KNOW WHO I CAN ENTER A COMPLAINT TOO JUST SO THEY CAN INVESTIGATE THIS CRIME. SEND EMAIL TO MSITY@YAHOO.COM IF YOU KNOW
I received a "Changes to your Dillard's Credit Card Account Terms" letter. I have no Dillards credit card or accounts. The Account Ending number on the letter is 1533.
I tried calling using the phone number on the letter, but it wanted my full account number from one of my billing statements. I have no billing statements, because I never had an account. My wife might have had a Dillard's account, but Mary E. McGauley died on 12 October 2009. If that is the case, could you delete this credit card and account.
Gerald M. McGauley
948 Spring Hills Drive
New Braunfels, TX [protected]
Tel: [protected]
Cell: [protected]
e-mail: mcgoo@creativeworlds.com
Worst customer service imaginable. I'm not using the card and letting it be canceled for inactivity, despite what it would do to my FICO score. Crooks and Incompetents!
Yeah Well I just checked my credit report for the very first time.. i am 24 and planning on buying a house at some point in the next couple of years so i want to make sure that i have good credit... So i start reading my report and I find something that says GEMB i had no idea what this is so I looked it up and I find all these compliants. It says I opened an account in June of 2009 (this year) which I have not and now reading these compliants, i am reallt bothered by this [censored]. What am i going to do? ANy suggestions? I have no idea how to remove this stuff off my credit report and this is the only account that says it could affect my score. What should I do?
Thanks
i have a account with ge money they are crookes i wish that i never took out this loan. they have raised my finance charge so high i will never get them pay off . i will never buy any ge products and tell my friend not to buy any either, i wished i never heard the name of ge money
I purchased a motorcycle from the dealer 18 months ago who stated the same grace period and that my payment would be 129.00 for 2 years. after the 2 years were up you could either pay it off or refinance it or transfer the loan to another bank. my wife and I have really enjoyed this bike and have made all the payments on time. We have waited 20 years for this. they came out the other evening and repossessed it. Was I caught back by this. my wife made the last payment mid may online. So I called the numbers and had to keep calling different places to get ahold of the account manager. Could only reach her 8-5 pm, imagine that. I called this number and the woman stated to me that the only way to get my bike back was to pay it off in full! I asked if there was a notice sent out. There was. it was sent out right before we made the last payment. we are 2 months behind they say and although we have been paying 350.00 a month we now owe 2, 000.00 more than the original amount agreed upon. I work in a auto dealer and understand most of what was said although thats a different kind of math than I was taught. So the real kicker to all of this is my 25 wedding anniversary was in june and we had been saving for a honeymoon we never got a chance to take so there was money in the bank. This delinquent notice they say they mailed should have arrived before the last payment was made, we had the money to cover the debt if we new it had gotten to that stage. My daughter also has money in cd's and we are getting a substantial income tax refund also so we would have made arrangements IF WE GOT THE LETTER. We were told by the repo agent that you owe 1500.00 now we just got a bill stating we owe 1200.00 with no indication of repossession. Now I can not sleep and I am beside myself. my wife feels responsible and feels bad. These people refused to send me a copy of my payment history to verify every payment was made to my respective accounts that I have with them. No one will listen. THAT WOMAN then told me that there is no supervisor to talk to about this and that she was it. Whereas I asked her first if we were still being recorded she said we were, then I asked here if she then signs her OWN paycheck. conversation ended. I am currently looking into the federal trade commission and also 2 lawyers.
Was told that interest rate would not increase unless two late payments are made when I signed up or I wouldn't have. I used it to consolodate and close my other accounts because of the lower interest rate of 7.99%. I made less than the minimum payment by $50 (accident) once after about 30 months of on time payments and my interest rate increased to 13.99%. The collections department called me so I could pay the difference and was told the rate would not increase and they would waive the late fee. I called back and they said that they would review my account so I have to wait a month. They also decreased my available credit before the late payment when I was going to use it for my business even though the monthly statement stated that is was available.
Please could anyone help with a contact name and fax number. I saw the e-mail addresses that one person used to get resolution. My mother-in-law has been scammed by GE Money changing her due dates and adding late fees and my wife and I keep getting people who can't speak English and refuse to allow us to talk to a supervisor or give us a fax in El Paso.
Charged fees after closing account
GE has been found guilty of so many counts of criminal and fraudulent behavior since 1977 it is amazing that they are still in business. Radioactive testing on humans, fines for pollution, and for illegal credit collection practices totaling hundreds of millions are just a few (http://www.cleanupge.org/gemisdeeds.html).
I have had my fair share of horrible experiences with them. My wife and I purchased two TVs on a zero percent interest plan (or so we thought). GE Money would only approve two separate loans to cover the purchase amount one for me, and one for my wife (hmm). We thought this was odd, but we decided to do it anyway. We received a statement from them in our second month of the loan informing us that we had not made full payments on each loan (note: we had not made any payment). On both loans they charged us a late fee, removed the zero percent plan, and increased the interest rates. We thought that we had no payments for 12 months. We called GE Money they said that we were supposed to make minimum monthly payments, but that is not why they removed the plan after the first month. In a very rude and disrespectful tone, the GE Money person said that our credit limit did not cover the full amount of the purchase on each of the two loans. Each loan had a very small amount due something like $300 combined against a $5000 purchase. Sure enough there was about $150 due showing on each statement. To maintain the zero percent program we were supposed to pay the $300 or so dollars the first month. The store where we purchased the TVs did not disclose this. They were shocked when we brought it up. GE Money was not upfront when we entered into the zero percent loan agreement. They could have required that we paid these amounts as a down payment when we purchased the TVs, but they didn’t. These amounts owed were not disclosed at the time of purchase, and they are simply odd. I wonder how many millions of people GE Money has pulled this stunt with. The retail store that sold us the TVs was willing to write a letter on our behalf, but we decided to pay off and close both accounts, but I will never forget the experience.
Round two; my wife needed some emergency dental care. She opened an account with the dentist and did not notice that it was GE Money thinking it was some company named Care Credit. The amount was $500 (with a much higher credit limit for more work needed). We had some confusion on payments owed again. The short story is that after 2 months they charged us $59 in fees, terminated our low interest plan, and charged $30 in finance charges. Here is the interesting part. I called them at 2.5 months into the loan and asked for the total amount owed (the pay-off). I paid it and closed the account, which they verified. I get another a statement the next month informing me that they received the payoff amount (thank you), but that they want an additional $30 finance charge, and $10 check fee, which they neglected to collect at time of payoff. I don’t understand how they have a right to continue to ask for additional, retroactive, interest after they provide a payoff and acknowledge closure of the account. Is this legal? It should not matter that its $500 (plus about $100 in fees and interest in 2.5 months) what matters is the horrible behavior of these people. The fact is that if I don’t just pay it they will charge late fees up the wazzoo. Why do Americans continue to put up with this ongoing abuse? We are to blame if we don’t do something about it.
The complaint has been investigated and resolved to the customer’s satisfaction.
GE money bank just took over my Citi account. The account was closed. I only know because Citi left their number on their answering machine for inquiries about the change. GE money never sent a statement. That alone tells me they wanted me to be late so they could charge a late fee. I closed the account with Citi because I did not need it. Only owed a little ove $1, 100. I will post this any where and every where will be be praying strongly for the company to fail in tirely in the business market. They are unscrupoulous and do not have good business practice and do not deserve to exist in the business wolrd. When this countries wolrd market does finally fall, I hope they fall the hardess. Everyone reaps what they sow.
Yes agreed Ge Money demonstates unethical and ruthless business practice
The evidence speaks for itself
Check out this site for detailed info on GE Money's track record
ASIC acts on GE Money’s insurance and debt collection practices
http://www.australian-real-estate.net.au/investing/2008/05/30/asic-acts-on-ge-moneys-insurance-and-debt-collection-practices/
GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/
ASIC helps Australian consumers understand new credit laws
http://www.australian-real-estate.net.au/investing/2010/07/26/asic-helps-australian-consumers-understand-new-credit-laws/
The more consumers that can access reliable information in a timely manner to better
Consumers should be able to research finance companies first before making a decision to apply for a finance product.
If consumers can see that GE Money products have distinct disadvantages, that the customer service is poor, the interest rates higher, and the debt collection process is very aggressive and damaging for the consumer it is more likely that consumers will not take up GE Money products.
Loss of business for GE Money and lower profits will really make an impact against GE Money
Hit GE Money financially and make a difference
Spread the word about GE Money complaints
GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/
I just received a letter from Universal Fidelity Collection Agency stating that Chevron/GE Money Bank has turned over a bill for collection. They claim that I owe them $224.30. My husband has been dead for 5 years and I have not used the card. In fact, I shredded the thing. We opened the account when we were traveling to New York in 2001 and that is the only time that it was used. Its strange that I never received a bill for over 5 years. Explain that one!
I am extremely creditworthy and have always paid my bills in full and on time. My complaint has nothing to do with being slammed with an incorrect late charge or interest fees. Nor am I "stupid, " as presumptiously assumed by one of the other posters on this blog. (I am always immediately suspicious of those who call others "stupid" for reporting corporate misbehavior and always have to wonder whose side is buttering their bread anyway.)
At any rate, it strikes me that GE Money Bank now has their fingers into everything. They have just taken over my Chevron gas credit card which I have held for years.
I only found out about the GE Money Bank take-over of my Chevron account after recently requesting a copy of my credit report. My credit report is showing TWO different Chevron accounts in my name, and both accounts are showing as currently active and open (I have only ONE Chevron account). One of the postings is showing an account number that I have not yet been apprised of AND the entry is showing that the account was just opened this month, an action that was NOT initiated by the customer.
After contacting Chevron's service representative to question this matter, it was explained that G.E. Money Bank was in the process of taking over my Chevron account and that I would soon be receiving a new Chevron card reflecting the new account number. It was further explained that during the “transition” period, two different accounts would be reporting to the credit bureaus (even though I have only the one) and that the former account would “eventually” reflect as “transferred” to the newly opened account.
In these times of customers having to meticulously monitor the opening of unauthorized accounts in their names, I find it unacceptable that Chevron is already reporting a newly opened account in my name without clearly noting the transition matter in the customer’s records with the credit reporting agencies. While it may be standard procedure for corporations to do this, it is still an extremely poor policy.
The Chevron customer service representative that I spoke with let it slip that they have had a number of phone calls from concerned customers questioning this matter, which is indicative of the great deal of unnecessary time this is taking on the cutomer's part to investigate the situation.
I have written Chevron a letter requesting immediate closure of my long-held account and demanding that my credit records be properly adjusted to reflect the correct status. I don't need this type of aggravation, all because GE Money Bank cannot keep customers properly informed and implement proper reporting measures to the credit bureaus.
I am so worn out from this bad experience with GEMB. I also paid a bill in full prior to the expiration of the intro rate. They confirmed it but later sent a statement reversing the check and adding fees and interest, saying my bank wouldnt honor payment.. My bank actually was never contacted by GEMB for payment! This is such a scam I can't believe they are getting away with it. What can we do? This has gone on for 11 months for me... no response. Certainly no professionalism or ethics.
My Account will be close Because My Account Clear The cheque Please refund My cheque My Account close DatreIs 27.12.2007
Ge money is not honoring its introductory rate it gave me and has started to charge me over double the intro rate and callind ten times a day I have no choice but to sue I would love to get that idiot that most certainly works for GE in a dark ally some night. DO NOT DO BUSINESS WITH GE...
You're stupid. Do you believe everything you read on the internet? GE is also the manufacturer of your Washing Machine, OVEN, Dishwasher... CAn't be all that bad can they? In your statement you had some confusion with your payments? Why are you confused. You borrowed the money, pay it back! If you dont pay for 2 months you're going to get late fees * DUH*. Pay your bills and you won't get fees! Quityer[censored]en!
I totally agree. In my opinion, GE Money Bank is a complete ripoff. I have had a similar experience.
Good luck to all of you! I have had just about every experience with ge money that each of you has posted!
It began with the purchase of a motorcycle 4/06. I received my first loan payment notice 4/28/06, with a due date of 5/10/06. On 4/29/06 I mailed out a check for the amount due.
On 5/10/06 the phone began to ring... guess who.
After a brief, and rather "curt" discussion with a cs rep, I checked my online bank statement to find that ge's check cleared my bank on 5/4/06. I called that fabulous "800#" and wound up arguing with several cs reps and "managers" who insisted I was a deadbeat and trying to get out of paying my bill.
I let it go and waited for the next statement to arrive. Lo and behold, late fees for the month of May; the payment, which cleared my bank on May 4th, was not credited to my account until May12 by ge.
I travel frequently for business. I didn't take the time to immediately call them to straighten this matter out. Instead, I came home to an upset wife wanting to know why I hadn't sent ge a payment. Apparently they had been calling daily to remind me the June payment must reach them on time, even though it was not yet due; they claimed they were calling me out of courtesy because I was late the month before.
The events go on and on. I could fill up an entire server.
I am currently working with our state agencies to file charges of fraud and unfair collection practices.
I have filed with the BBB and the FTC but as one of you mentioned, this company does not care and does not respond to anyone.
DO NOT DO BUSINESS WITH GE MONEY BANK! YOU WILL REGRET IT!
Being sued for outrageous fees!
A lot of the same stuff that I see from other people on here has happened to us. It is very good to see that we are not alone, here. They lost a payment right when the zero interest promotion was about to expire. They lost two transfers. They called our house several times a day for months. They have a nasty attorney suing us for the wrong amount that has $1200 in fees on a $1500 original loan. We reported them to the Office of Thrift Supervision, the BBB in several states, the Attorney General of Arkansas, and the Federal Trade Commission. There is some guy in Connecticut who wrote us a letter chock full o lies, named Steve Bailey, that was GE's response to OTS. They stopped sending us statements on purpose and blamed it on the post office. Here's an interesting aside: how did the letter in reference to OTS get to us, if the problem is with the post office? How could it be that seven months of statements could get lost and his sack-o-lies letter gets through? Here's one for the record: they charged a $29 returned check fee for a payment they claim they never got in the first place. We couldn't find anyone who spoke English, either. We have a montage of addresses that includes nine offices in seven different states, where they have shuffled us about. We have proof of all of our allegations against them, and our bank and the automatic clearing house that makes payments for our bank, back us up. The clearinghouse and bank were ripped off, because they made payments to these people several times and the payments were never credited, but they sure did get stolen from the clearinghouse. Our bank was kind enough to take the loss and the blame, not knowing at the time that the company, GE Money Bank is as crooked as the day is long. GE's attorney knows full well that the amount is in dispute but is suing us anyway. We are counter suing, but I really think that we may lose, because of the name GE Money Bank. They are big and we are small. They have laurels and all we have is debt. It seems that they get away with this sort of thing over and over again all over the country and that they are like a giant disease that can't be stopped. If I had known what kind of company it was, I would never have bought the furniture that I bought.
The complaint has been investigated and resolved to the customer’s satisfaction.
My existing personal loan a/c no. is RNKM00015022.
At the time saction of loan No.OF EMI were agreed at 30 but after paying 6 EMI, i came to know understand that total EMI are 36. It means i have to pay 06 more EMI to finish my loan with GE Money.
Which is wrong, i would certaily pay only 30 EMI . Please confirm for that i have to pay only 30 EMI so that monthly EMI can be paid monthwise.
Your early action will be appriciated.
Thanks
Ganesh Agnihotri
[protected]
we should all sue them
I am in my fifties, i learned long ago to never deal with credit cards, i had cards when i was in my twenties, and learned all about there existence, why they exist, they prey upon
peoples wants, not needs. g.e. money is madeup of the same people who carried out 911
obama is right there involved in this scam to destroy america, in every way he is told to by others above him, we are in our last days this year will be the end of america, this is why you cant do anything about g.e. cause it really doesnt matter and they know this.if nothing could be done about 911 what do you think this credit scam is, it is nothing to these people and you dont have enough time to do anything about it, and theres know one that will, and quit making the payments. and deal with it, take that money and buy food and survival gear and get youre family prepared for this years end and try to survive all the items that were purchased with credit didnt exist anyways, all material ###, time to rethink whats really important, i myself pick life, family survival
s
I love GE Money BANK now known as GE CAPITAL RETAIL BANK.. Iwas late once on a payment and they waived it and said that they always waive once in a twelve month period as a courtesy.. How nice of them to give me a chance when it was my fault to begin with. I am going to buy a new bedroom and living room set this weekend and am driving an extra 30 miles to go to the store that uses GE CAPITAL as their finance company. I would recommend this finance company to anyone that comes into contact with them. GREAT RATES.. GREAT SERVICE ! Do not let those other guys with the negative comments fool you, all they really expect is for you to be responsbile for your end of the deal.. which means PAY YOUR BILL.. and you will be fine :)
when you need to discuse any matters with ge money bank. (now called - ge capital retail bank) 90% or more times you cant understand them. tell your friends to stay away from this bank! I was late on a payment about 140 dollars, they convinsted me to take it out of my home town bank-But then charged me twice. Before i knew it, i got checks bouncing. Not too good in a small town. If you wanna be PISSED OFF? go with ge capital retail bank
Just ran across this post. Nice to see nothing has changed, we are having problems with them and have closed every GEMB issued credit card we have. Anyone that is still using these cards needs to watch your statements closely. We have a 12 month no interest purchase with them through Sam's Club, which of course they put the interest on this month. They won't remove the interest they are issuing me a credit for next month. This account has already been closed, I was going to hold off on paying off the balance because of the no interest but I am tired of dealing with them so I am paying off the balance. I have closed my Old Navy Card, and the JC Penney card, and we didn't accept a charge card when we purchased our new mattress because the issuer of the card was GEMB.
I came here only to see both of my experiences with these crooks who are in bed with Iran (for those of you who did not know that) As a vet that outragages me in itself but anyway..1st exp was with a motorcycle, 7 MONTHS IN A ROW I called every single month telling them I was not getting statements and they kept blaming it on the post office and when I said that the post office had np with any other correspondence from THEM, only the statements, now I knew better...I kept a copy and just kept making a copy every month and made sure they were paid until I luckily traded that bike in and went with another bank, I was lucky to get out of that one unscathed. And 2nd exp. is with this lowes CC, I pay my bill online so I really never payed attention and that IS shame on ME to not notice for almost 3 years ! I have been paying $9.52 for their "card security" that I never signed up for..never agreed too in any way shape or form...3 years @ $9.52 a month...and me as well had credit cut in half...I am paying these crooks off next week and closing this account, I will go through the bank, reading comments on here that some have payed them off and still get bills worries me, but my bank will back me up if they try that scam on me. WHERE IS THE GOVT. OFFICE RESPONSIBLE FOR CONSUMERS AT? How in the world these crooks are able to do the things they do and continue to do is to me for lack of a better word Astounding.
Please help in Stopping the unethical business practices.
Send your complaint to the regulator for GE Money Bank. the Texas Office of the Consummer Creditors Commissioner gave me the information on whom to contact.
The the Office of Thrift Supervision: http://www.ots.treas.gov/
The form to fill out and fax or email as attachment with your signature is in
http://files.ots.treas.gov/upload/files/OTS%20Form%201723.pdf
Their email is
consumer.complaint@ots.treas.gov
The GE corporate office to write is
Vice President
GE MONEY
4246 South Riverboat ~ Suite 200
Salt Lake city, Utah 84123
DebbiePearl
I too wish I had come here and read up on GE Money Bank. My story is that I used them in Nov. of 2009 to finance my furnace. My agreement stated that I had until Dec. 9 2010 to pay off the balance. Well, I was down to $3280 on Nov.22 2010 and arranged to transfer the balance to Chase Bank but now before the transfer went through the balance has gone to $4237.93! There is no explanation visible on the website for this $957 increase, but I assume that Chase notified them that the transfer was coming and they hit me with a ridiculous interest rate and fee before it was applied. Their actions are criminal in my opinion, and from what I have read here it is their common practice. So, beware do not finance anything through GE Money Bank. I never will again and intend to make complaints every way I can--attorney generals, BBB, finanace and trade commision--the works.
Anyone who has complaints with GE Money Bank, please contact the Attorney General's Office for your state and file a cosumer complaint online. It will only take about 20 minutes. GE Money will continue to get away with their unethical business practices. We have to pull together to get something done. This company needs to be brought up on a civil action suit. But it takes all of us pulling together, protecting our rights as consumers. Please I plead to you join the fight.
Nothing but a nightmare!
I have been having problems with Exxon/Mobil G. E. Money bank and Allied Collection Agency. It has been nothing short of a nightmare. I fell behind on some of my credit card bills due to family illness. On August 30th I received a call from Allied Collection agency. They informed me that I could accept a settlement to pay off and close the account. I wanted this account closed and wanted to get this bill paid off. So I accepted the offer to make two payments of $174. 00. The person at Allied said I could pay by check or debit card. I said that would be fine either way because my debit card comes from my checking account.
I gave them my debit card number and they asked me when I get paid so they could take out the money. I told them I get paid on the 6th of September and two weeks from then around the 14th they could take out the second payment of $174. 00.
Never during this conversation did they tell me that I had to mail in the second payment, nor did they give me an address. They just said that the payments would be taken out on those said dates. About a month went by and I did not hear from Exxon nor from Allied. Finally over a month later Exxon sent me a bill for 400 and some odd dollars. I called the 1-800 number on my Exxon statement and asked them why the account had not been paid off and closed. They informed me that it would take awhile to close the account but that everything was fine. Another month went by before I started to receive calls from Allied demanding payment and that I owed Exxon almost 500 dollars. I explained the payment deal that I made. I had to go back and review my checking information to see that they did NOT take out the second 174 dollar payment.
I informed Allied and Exxon of the situation. Allied told me that it was my fault for not mailing in the final payment and I broke the settlement contract. I informed them that they did not take out the second payment. Allied continued to argue with me stating that it was my fault for not mailing in the second payment. I again informed them that I was NEVER told to mail the second payment in. They continued to tell me they did tell me. I argued with them that if they did tell me to mail the payment in why don't I have an address or any account information to mail such a payment?
To make a very long story short Allied has been calling me 10 to 25 times a day up to 10 hours a day trying to collect this debt. I have spoken with at least 5 supervisors whom all tell me to contact Exxon to try and fix this debt. When I contact Exxon , Exxon tells me to contact Allied. I have written 3 letters to the G. E. Money bank which handles Exxon's accounts and no one has returned my calls or letters. Each time I call Exxon they direct me to different 1-800 numbers one of which was a ski resort! Allied has not stopped stalking me. Today they called 32 times. I spoke with one woman at Allied today and explained the entire situation to her again. She claims she spoke to her supervisor and said there is nothing I could do about it because I waited too long to resolve it. I informed her I have been in constant contact with Exxon and Allied since September and no one has responded or tried to resolve my problem. I informed her that I am more than willing to pay the 174 dollars that I agreed to, so the account can close but she refused to listen and began to yell at me to pay my bill. The woman did NOT speak very clear English and each time I have spoken with anyone at Exxon or Allied they all have very heavy accents from India. She refused to put her supervisor on and yelled at me to pay my bill. I finally told her I would be speaking to Exxon again which did no good.
Allied called every 10 to 15 minutes until 10 pm tonight. I work graveyard and am elderly. I can not unplug my phone because of a very elderly parent whom is dying. I must have my phone on. This situation as made me sick and has caused health problems. If anyone can help me please let me know. I am on a fixed income and just want to pay the 174 dollars, close the account and have this situation resolved so Allied stops STALKING me.
I AM DAVE MIDDLETON AND THIS COMPANY KEEPS CALLING ME TO SOLICIT MONEY FOR AN UNPAID GAS BILL. I DID HAVE AN AGREEMENT TO PAY THEM 10.00 A MONTH BUR THEY KEPT RUNNING THAT THROUGH MY ACCOUNT. EACH TIME I WAS CHARGED 10.00 BY MY CREDIT UNION. I WILL NOT PAY THEM AS THEY CAN DO WHATEVER THEY WANT. I AM A DISABLED AMPUTEE AND MY RETIREMERNT IS ONL;Y 950. 00 A MONTH TO BUY FOOD AND MEDICINE. LET THEM PAY THESES CHARGES.
U guys first of all stop being irate on calls n be a little bit patient to listen what the agent is saying.whatever they say is correct because they have proof as well (ur statements).n if it is something like that u were told something else n now its anything different then think of to complain about that because u will b having a proof as well as each n every call is being recorded and monitored which u can get on demand..
does anyone know the number for GE money debt collections...ive been put in circles trying to get ahold of them. i payed of my debt a month ago and they are still pulling money from my account. it's very frustrating. Thanks!
Incredible to see how many people got problems also with the six week body makeover, I paid to get this product delivered to my house, paid with my amex, I do not understand how they got my SS and made the report on my credit, this was a purchase not a credit, I was reading their forums on their webside
to find out that I am not the only one with the problem; most of us are getting a 479 to 92 collection on our credit report, we are forced to pay or to have a bad credit.
How many of you would like to get together and file a class action suit against Allied? Their harassment and intimidation tactics are in direct violation of the Fair Debt Collection Practices Act. They have cussed me up one side and down the other, threatened my husband’s job and refused to provide me with any backup to support the debt they claim I owe. If possible I suggest that you record all conversations you have with this agency to support you allegations, I know I am. I am also contacting an attorney to get more information on filing suit.
I had an Exxon card since 1976. Without notification they closed my account because they decided I didn't use it frequently enough. My credit with them, and everybody else is perfect. I asked the lady who could only say "Sorry about that" when I told her my account I've had since 1976 was closed without notification and asked if she would re-open the account she again "said sorry about that you can open another account". So I told her to please listen to what I think of ExxonMobile and shredded my credit card. Times like this I wish I could speak Eastern Indian.
I would like to know how I can resolve a problem with Exxon: after having many problems with them (they sent bill to wrong address; I was called by reps from foreign countries who had trouble understanding the issues involved; EM used GE Money Bank for a awhile & they screwed things up, etc) and having to convince them to drop late fees, etc., I finally closed my account. I had not used it in 4 months, yet my bill was over my limit. Writing and talking w/them on phone did not fix the problem. When I asked for closing amount the rep told me it did not include an unwarranted late fee. My check bounced (c. Chevy Chase takes over a week to clear large checks, local ones, but will clear your check in a minute). So that fee was added to toal; it turns out that total included an unwarranted late fee so I told them to use that to cover the returned check fee. They refused. They then kept my account open, charged me $10/mo, and added another $29/mo each time I refused to pay. As I was in sidoute with them at the time AND had closed my account, I would like to know how and why cc companies can get away with this? There is no local office to go to; no small claims court, no recourse: they can act capriciously and do, and then this ruins my credit more. Each other company jacked my APR up to almost 30% (which borders on usury) BECAUSE of these companies, NOT c. I was late paying them. I am unable to get another cc now with a decent APR, nor can i get a card w/more than $300.00 limit. This is all because of companies that offer to help you repair or build your credit and offer you very small credit limits: they then do NOT work with you or help build your credit. I have paid all other debts in a timely fashion, even when ill or unemployed. I had relocated & missed some payments. It is the cards witht the very small limits ($300) that seem to cause the most trouble! You are treated as those you owe them serious money: they also will try and charge you $32.00 when they let you go $1.29 over your limit. Cards can immediately be declined, and now some companies are not doing that, as they've found they can make 100's of millions of dollars by charging people over-the-limit fees instead of declining authorization. I am unable to have a card that offers me protection in an emergency, ie, one for less than 29.999% APR. All of my problems have centered around cards with a $300 limit. Certainly other people have gotten in the same jam & now have ruined credit and/or are paying companies monies not owed JUST to try & fix the problem. I will not pay EM another cent: I did not use my card; they screwed things up; they had different reps calling me; letters were ignored, and now their reps call several times a week. The original $29.00 is now a supposed legitimate $142.00. IS there ANY way to deal with this sort of thing? Why do cc companies have the right to charge fees while in dispute w/customers? Is it legal to charge fees for disputed fees not paid? This is a form of legal theft: this is not credit used by me, these are fees charged by them and they may not be in the right, so why can they sit back & stack up fees and the consumer has no way to have their side really dealt with: how can the companies be judge and jury? Why are they allowed to charge fees that local companies could not get away with? Why is Their decision the only true/valid/right one? Of course they will decide, "after reviewing the facts", in their own favor! What can a consumer do and why isn't their more information to warn people that those companies offering help rarely do, and it makes little sense to have small card limits w/o automatic payments from a bank, c. things come up, a payment is late and then your $300 is used up in annual fees, late fees, etc., so you get 125 for a supposed 300 offer & then are at risk to end up paying hundreds for the use of that supposed 300 if you are late on a $15 payment. Also, why are companies allowed to raise your APR when your account with them is up-to-date? Thank you!
How do I stop the collection agency from contacting me?
Under the Fair Debt Collection Practices Act, if you notify the collection agency IN WRITING that you want it to cease further communication with you, the collection agency cannot communicate with you further except:
* to advise you that it is stopping its effort to collect the debt; or
* to advise you that the collection agency intends to take action, such as bringing a lawsuit against you.
This law applies whether you owe the debt or not. If you write such a letter to a collection agency, be sure it includes the following:
* Your name and address and, if available, the account number on the statement received from the collection agency;
* The date;
* A statement that you are exercising your rights under the Fair Debt Collection Practices Act; and
* A statement that you want the collection agency to stop calling or writing you, or both.
See sample letter "B." BE SURE TO KEEP A COPY OF THIS LETTER. Mail the original to the collection agency, with a copy to the original creditor.
THE LETTER MUST BE SENT TO THE COLLECTION AGENCY. If, after you send the letter, the collection agency contacts you again for some reason other than the two reasons stated above, the collection agency has violated the Fair Debt Collection Practices Act. Under this law, you have the right to bring an action against the collection agency for money damages and lawyer fees. THIS WILL NOT STOP THE COLLECTION AGENCY FROM SUING YOU FOR THIS DEBT. IT ONLY STOPS CALLS AND LETTERS FROM THE COLLECTION AGENCY TO YOU.
This statement came from a website call LawHelp http://www.lawhelp.org/WA/showdocument.cfm/County/%20/City/%20/demoMode/=%201/Language/1/State/WA/TextOnly/N/ZipCode/%20/LoggedIn/0/rpc/1020100/doctype/dynamicdoc/ichannelprofileid/13862/idynamicdocid/1642/iorganizationid/1553/itopicID/859/iProblemCodeID/1020100/iChannelID/7/isubtopicid/1/iproblemcodeid/1020100#200d. I hope it truly does help!
I have never had the misfortune to be harassed by collection agencies every day, but have been told by many financial experts that if we tell the harassing creditor to stop calling because they are causing undue stress, they have to legally stop calling. If they continue to call, then they are in federal violation and you need to contact the FTC to let them know.
I had a DIRECT TV bill go to collection with Allied, and was hoping to have them remove the collection from my credit report, since the bills were being paid by someone else at a different address, therefore leaving me unaware of the balance due. But, from what I have read, it looks like I will have an uphill battle with them. Yippee...
Good luck, and make sure you tell the harassers to stop calling because they are causing undue stress. They are supposed to stop.
I too am currently being stalked by this unreasonable company. My experience with them is almost a carbon copy of yours with only a few details changed.
The nature of my supposed 'debt' is to the Doubleday Book Club. After sending written notification to them to quit the club, they continued to send me their monthly mailings. Because I considered that I was not a member any longer, I threw them away. When they eventually sent the books, I marked them all 'Return to Sender' unopened, and sent a second and eventually a third letter to them saying that I was cancelling! Eventually the mailings stopped but they billed my approx $42.00 for books they said I received and never paid for. It is impossible. I always paid for all my books promptly when I was a member and when I attempted to quit I was in good standing.
I replied to the bills by returning them with the payment stub with the words "Books were returned!" and left it at that.
About 3 or 4 months later, Allied Collection Agency starts calling. Every day. Without fail. Sometimes more than once a day. And they are still calling! Always the person is speaking with such a thick Indian accent that I can barely understand him/her. I have explained the whole story to various assistors and 'supervisors' and always with the same result. "Thank you. I will notate that, but the calls will continue." This place is driving me nuts, but I refuse to be bullied and harassed into a debt I don't owe. I wish I knew what my legal options were.
Late fee charge - scam!
Due date 1/13/07 - called to make payment by phone was advised needed checking acct. nmbr. and there would be a 15.00 chg. or could pay online to avoid fee. Went to computer to pay online where payment would not be late, did not take check book with me, they do not accept credit cards. Had paid online before - auto input for routing nmbr. but did not auto input acct nmbr. Went online on my bank and sent payment in that way, printing receipt - Received bill on 27th, charged a late fee of 29.00 - called and spoke with Mike #1187 and he advised me since they did not have payment in by 5pm on the 13th a late fee applied. I advised him I had receipt that it was paid before 5pm on 13th - he said since it was not on their website it did not count that I should have pd the 15fee it would have been cheaper - or pd sooner and it would not have been late, I thanked him for his advice on how to manage my busy schedule but payment was sent on time.
To the orignal poster :
You paid late. Period. End of Story. That's how the cookie crumbles. There is a service charge whenver you make a payment via phone no matter who you deal with, what planet are you from?
~ What don't you get, if you pay late, you're getting charged a fee! How hard is it to pay your bill on time. This company LOANED YOUUUUUU money. Pay them back and quityer[censored]en.
They don't run the postal service, no one does, so if you sent your payment in the mail, and it didnt make it till after the due date, here's a choice, start walking it in to a payment location. We live in technically advanced times, there's always somewhere you can walk in a payment to.
Stop relying on the mail and using it for an excuse when your payment is due on the 1st, don't mail it on the 31st and expect it to get there on time.
I have been trying to resolve my account with JC Pennys since early April. I sent the balance of my account long before the due date & it was not posted until after a late fee was charged & I got a collection call demanding payment. After ordering much more, I then sent a check for $1067.70 to close that one on 03/23/2007. It was not posted to my account until 04/10/2007 (after late fees). I returned some items that did not work totaling $401.16. Of that, they sent me only $311.09. I contend that they still owe me money for all the late fees & the remainder of the returned merchandise.
Would appreciate it if you could help me with this matter.
I had two accounts with GE Money Bank. One of them had a zero balance, the other was in a 6 month no interest period. The payment due date was the 14th of each month. On 12/26 an online payment was mailed from my credit union to the bank. The payment did not post until the 15th, which caused a late charge and the 0% period to expire. I called the bank and demanded the late payment be removed and 0% reinstated. As a "courtesy" they did. The very next month, I submitted the payment on the 26th, which arrived and was posted on the 31st. Amazing that it took only 5 days this time, but 20 the last. However, this time, they posted it to the account with a zero balance causing another late fee and the 0% period to expire again. I was advised they could not remove the late payment again as it "was not their fault" it was posted to the wrong account and that I should have been more careful with my payments. This company continues to create scams to make money however they can.
I have a Care Credit card from my lasik with a billing cycle of the 6th. I made 2 payments in the month of January. One on the 3rd, 3 days before the payment was due, and one on the 5th for February. The payment on the third was fine. Unfortunately, since they received the 2nd payment on the 5th, I got charged a late payment fee for February because the payment was 1 day before the end of the billing cycle. I have never had a late payment fee because a payment was 1 day EARLY! Luckily, I sent March's on the 7th of February. $30.50 is what I was charged because they received a payment 1 day early.
So, I call... And the representative on the phone will not do anything, so I speak to a Supervisor named Dawn. She then says this isn't the first time I've received a late payment charge so there is nothing she can do for me. Apparently, I sent October's payment out on time (9/15) but November's payment was sent out on 10/05. Again. Me and my early payments. So now I'm up to $61.00. Luckily again, December's payment went out on 11/07.
I've not ever been delinquent with my payments. I prefer to pay early as opposed to late. Since September, I have made 9 payments to GE Money Bank. All of them at least triple the payment due. Does anyone else feel that this is ridiculous? Is it even legal?
To me, this is preposterous. Even worse so, was how rudely I was treated on the phone by the representative and her supervisor. The supervisor hung up on me! I'm a good consumer. I pay my bills and I pay them well before the due date. I hate getting ripped off by Credit Card companies. Apparently if you're not going to be paying the extreme amounts of interest on your card, they need to get money from you somehow so they'll invent ways.
This company is ripping people off!
I had Dental work done with in a two week period. The bill $10k each time was submitted separately. This month we received a bill from GE indicating they had charged my account a 3k finance chg for a promotional fee that had to have been paid by 01/17. The new bill totally NEW format came in Jan. and it was the first time ever that these charges were highlighted. I called and asked if I could pay the whole amount off today, because in feb 02/07 They're hitting me with another $5k. I spoke with a supervisor Brock. He was extremely rude. I indicated I plan on writing to the President of the company, since as far as I am concerned there are very misleading on the promotional fee charges. If we hadn't caught this we would have been paying a 26% interest fee. Back dated 18 months. The way the program was described to me was that there was no interest until after 18 mo. WHAT A RIP OFF.
I RECEIVED A NOTICE FROM GE MONEY BANK CREDITOR...HAVE ABSOLUTELY NO IDEA AS TO WHY! OTHER THAN I HAD APPLIED FOR A WALMART CARD, THEY USED THE ADDRESS ON MY DRIVERS LICENSE WHICH IS BOTH PHYSICAL & MAILING, SO I RECEIVED A CALL FROM SOME CREDITOR REGARDING THIS CARD I APPLIED FOR, THEY WANTED MORE INFO, LIKE PART OF MY SIN # WHICH I REFUSED TO GIVE...AT THAT TIME I TOLD THAT PERSON TO JUST FORGET ABOUT THE CARD, I DIDN'T NEED IT ANYWAY, I WAS JUST GOING TO GET ONE FOR CONVENIENCE...I DO NOT HAVE ANY KIND OF A BALANCE ON ANY CARD OR ANYTHING ELSE FOR THAT MATTER! THIS NOTICE I RECEIVED CLAIMS THAT I HAD REQUESTED CREDIT FROM ZELLERS...THIS IS REDICULOUS TO BE SURE! I HAVE HAD A CREDIT CARD WITH ZELLER'S FOR YEARS, HAVE ALWAYS USED THE CARD THERE FOR THE POINTS AND IN THE SAME TRANSACTION MAKE A PAYMENT FOR WHATEVER MY PURCHASE IS! ACTUALLY THIS IS THE FIRST TIME I HAVE EVEN HEARD OF GE MONEY BANK!...HAVE TO SAY I DON'T LIKE THEM ALREADY! :0(
I request for credit card one for Belk and one for Lowes I got a letter that they couldn't give me one now because of prior unsatisfactory obligation with them, I just got one about 4 months ago with $800.00 I pay it every month on time and more then what they want, so I just don"t understand so I call and talk to this one and other one no one can tell me why I think this is all bull ----.WHY would they give me one 4 month ago and not now and no one knows anything about it so I guess I write to p.o. box 981489 EL Paso, Tx [protected]...and see what bull they give me there ...lol
gGE MONEY BANK MUST THINK THEY ARE REALLY NEEDED BY EVERYONE. THEY ARE THE RUDEST PEOPLE YOU CAN TALK TOO. I HAD A DILLARDS CARD AND IT WAS CANCELLED BECAUSE OF INACTIVIYT, SO I APPLIED FOR ANOTHER CARD AND WAS DENIED. GE REPORTED IF FIRST BLOCK WAS CHECKED IN WHICK IT WAS THE REASON WAS THE REQUEST WAS JUDGEMENTALLY REVIEWED AND DENIED FOR (PREVIOUS APPLICATION APPROVED). I CALLED AND TALKED TO SOMEONE BY THE NAME OF SHELIA AND APPARENTLY SHE THOUGHT SHE COULD TALK TO PEOPLE ANYWAY SHE WANTED TOO. I WAS FILLING FOR ANOTHER CARD SO MY GRANDSON WHO LIVES OUT OF STATE CAN BUY ON MY CREDIT CARD. GA MABY YOU SEE THAT I PAY ANY CREDIT CARD OFF THEN THE BILL IS RECEIVED, MABY YOU CAN''"T MAKE ANY MONEY OFF OF ME, BUT DILLARDS WILL SURLEY MISS THE AMOUNT I SPEND, BECAUSE WHEN I ENTER THEIR STORE THE CLERKS RUSH TO WAIT ON ME BECAUSE THET KNOW HOW MUCH MONEY I SPEND IN THEIR STORE.MY POLICY IS TO OWE NO ONE SO I PAY WITH CASH AND DON"T NEED CREDIT THIS WAS ONLY FOR A CONVIENCE. I"VE BEEN DEBT FREE FOR YEARS THANKS BE TO GOD AND US USING COMMON SENSE AS HOW NOT TO PAY HIGH INTEREST RATES AND WASTE OUR MONEY TO PEOPLE LIKE GE MONEY BANKE.
I have had a acount with old navy penny's and walmart and lowes I have been making double payments on them and every one they have lower so they are really maxed out this is unfare
I Have different charge cards And have been making double payment and now they keep lowering my credit amount I thik this is unfair.
I was approved for a Walmart Credit card last year with a credit line of $3, 000! I used the card only twice and kept the balance at ZERO and my card expired. Walmart has me apply for the card again and this time I get a letter from GE Money Bank with a check mark next to a box that says: If checked here, the request was judgmentally reviewed and denied for the following reason: PREVIOUS APPLICATION APPROVED. What the hell does that mean? I'm denied but I was approved. Figure that one out!
Is this a real business? I received their letter on 9-25-07
GE MONEY BANK, CREDITOR
American Eagle
P.O. Box 981064
El Paso, TX [protected]
Phone [protected]
I made a payment on the internet, but instead of $400.00, $4000.00 was sent. When I called to stop this payment I was told by the supervisor in India "Carol Smith" that "the system cannot stop electronic transfers". I was told that since my balance was only $1000.00 "They would send me a check for $3000.00 and I would have to wait to get my money. I asked to speak to someone above Carol Smith and she informed me that there was "no one else to talk to". I would think that a company as large as GE would be using State of the Art systems by now, or is this another way to rip off the consumer? I know I'll never do business with a company that uses GE Money Bank ever again.
I am being victimize by ge money bank 40% interest,finance charge1700.00 plus interest on the monthly payments. Victims unite to take action against this fraud,please contact me or advise.
Finance charges before due date
I also had one payment left on my $3000.00 loan for an elliptical Runner. My promotional period was set to expire on 2/15/07. Today in the mail I received a new bill with the full interest over the life of the loan now due in Full. A full month ahead of the specified period. I just got off the phone having spoken to 3 different outsourced call centers and various levels of "management" who all said that even though I'm trying to pay my Balance (minus the suddenly due interest) that they can't ..and won't waive the charges. I work at a bank and we have the ability to waive ANY fee's we charge as a financial institution. I know GE Money has the same capabilities.
Why is there no recourse for people getting ripped off by this company, or whatever it is? I just went round and round with a person from India. I think I got the late fee removed, but after reading these comments, who knows? It happened because of their idiotic web site, which has you turning the auto pay off and on. This seems to me to be a total ripoff, for unsuspecting customers. You make an extra payment, which somehow turns off the auto payment? Come on! I do a lot of online payments, none of the other sites are set up to screw you. Who has control over these practices?
Yes agreed Ge Money demonstates unethical and ruthless business practice
The evidence speaks for itself
Check out this site for detailed info on GE Money's track record
ASIC acts on GE Money’s insurance and debt collection practices
http://www.australian-real-estate.net.au/investing/2008/05/30/asic-acts-on-ge-moneys-insurance-and-debt-collection-practices/
GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/
ASIC helps Australian consumers understand new credit laws
http://www.australian-real-estate.net.au/investing/2010/07/26/asic-helps-australian-consumers-understand-new-credit-laws/
The more consumers that can access reliable information in a timely manner to better
Consumers should be able to research finance companies first before making a decision to apply for a finance product.
If consumers can see that GE Money products have distinct disadvantages, that the customer service is poor, the interest rates higher, and the debt collection process is very aggressive and damaging for the consumer it is more likely that consumers will not take up GE Money products.
Loss of business for GE Money and lower profits will really make an impact against GE Money
Hit GE Money financially and make a difference
Spread the word about GE Money complaints
GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/
GEMB AND PAYPAL ARE A BIG FAT LYING PAIR OF JOKES
Ge Money is truly the most insidious of credit companies I have yet to deal with. I took the loan when my dentist pushed it toward me without reading the fine print. I was, in fact, in arrears for paying off the loan within the "free interest" grace period. It was a tough blow to be assessed such huge penalties, but I paid. When I finally realized they were not crediting me for the amounts I wished to pay on line and were assessing more charges I took a small personal loan from my credit union to be done with these vultures. Not to be. I cannot no matter how hard I try rid myself of these thieves. I sent my final payment registered mail even though it was not actually owed to them. GE took the money, on-line from a bank account that was closed and are now charging me not only for the money I did not owe but already paid, but they want it again and they are charging me for bouncing a check and all manner of other charges.
I have documented as much as I possibly could as I began to realize the horrific nature of this institution. I am fighting back with letters to my Attorney General in Michigan, my state Senator and Representative and calling or writing each and every better business organizaion that will listen. These people need and deserve a well publicized class action lawsuit. Who will represent us? How do we go public?
I've had similar problems with a 1-year no-interest credit card offer on a purchase. Over $600 of finance charges on an original $2400 purchase. I've filed complaints with the Better Business Bureau, but no luck. GEMB has predatory, unethical practices and I would definitely sign on for a class action suit.
I am writing to find out if there are any federal class action suits or State of NJ class action suits involving the bad credit practice exuded by Care Credit/GE Money. I look forward to hearing from anyone that has further information regarding the same.
In the same boat here, floating due dates, short windows for payment to be marked as accepted, have paid over 700 on a 1000 dental loan and have a balance well over the original 1000.
Has anyone found a class action filed yet?
A friend (that told me about care credit BEFORE either of us knew how horrible it was) is in the same dilemna with her vet bill.
The same thing happened to me. Paid my bill and they claimed they did not recieve it. I am outraged! They are charging us $1300.00 in intrest. What are we going to do about this. I am willing to go in on a class action suit. Let do it!
This is a righteous complaint. I am looking for a class action to join against GE Money Bank. Is there one that anyone knows about and how do I join. If you Google GE Money its nothing but thousands of people complaining for the past 2 or 3 years. It's time to go after these so and sos isn't it?!
If anyone wants to contact me:
crane.director@gmail.com
Michigan here. Today was my FIRST phone call to the outsource center. Here we go...
Cheating customers!
My promotional purchase (fees for dental service) was to become due on June 6/11/06. On 5/14/06 I had my credit card send an electronic payment for the entire principle of the loan. I have the confirmation number of this transaction. For some unknown reason, which GE Money Bank has refused to explain, this payment was returned to my credit card. Immediately upon the notice of its return, I sent a letter to them asking for the reason for the return of the electronic payment. I have the letter from my credit card company to substantiate this rejection. I then replied with two payments within the specified time. I was overseas at the time, and although I immediately made payment, GE Money Bank did not credit the payments to my account until June 17, 2006. Of course, this made the payment APPEAR to be delinquent. Since then, I have sent at least 9 letters, including documentation, called their toll free number numerous times. Each time I called I was told to put my complaint in writing. Each written response was followed with a form letter asking me to phone their toll free number. One representative suggested that I might FAX the information. I did this TWICE and never received the courtesy of a reply. Meanwhile, the account has been referred to a collection agency and finally to an attorney. The total amount GE claims that I now owe in finance charges and late fees is $2,126.76 ALL IN INTEREST and LATE FEES. Although the federal and state consumer regulations state that the creditor must answer written complaints within a specified time, this has yet to be done.
The complaint has been investigated and resolved to the customer's satisfaction.
To whom it may concern:
The reason for this letter unfortunately is not to tell you that I am not a satisfied customer. I had the pleasure of meeting your sales associate Matt on September 26, 2010 where I found a stainless steel counter-depth refrigerator, washer and gas dryer that I fell in love with. Matt was very helpful in explaining all the features as well as getting me setup for what I thought would have been a seamless delivery.
On October 3, 2010 at 3:43pm I received a phone call for the driver of your delivery company to inform me that they were near by to complete my delivery. I was excited and had a friend at home waiting in my garage to greet them and direct them to the appropriate rooms for delivery. The delivery had already began when I arrived approximately 8 minutes after the initial phone call, I proceeded up stairs in order to speak with the delivery men about the process. I was greet by two men who did not introduce themselves and when I asked about them possibly wearing booties, they responded because due to my wood flooring that would not be possible for safety reasons. I completely understood that portion, the men then proceeded to install the refrigerator and then began to bring the dryer up first. When they got the dryer into the laundry room they also noted to me that my drip pan for my washer was incorrectly installed from the builder. I was not happy about that and called my agent right away. When I spoke with my agent she informed me that she would take care of that portion and for me not to worry, but if I wanted to buy one and install it so that they can install the washer that I would reimbursed. With that being said I contacted my father-in-law who was able to drop it off, but not knowing how to install. I asked the delivery men there if they would be able to install the drip pan and they informed me that would not be possible. I conceded to the fact at that point I would not be having my washer installed on that day. The events that followed however that lead me to believe that had I been a man or perhaps Latino I would have been treated differently. While the men continued to install my dryer they informed me that they also had a delivery across the drive way with a neighbor who happened to be a Latino male that was also having a washer, dryer and refrigerator installed. When the men were almost complete with the install of my dryer they found that the dryer did not work at ALL! No POWER what so ever! When that was discovered it was simply said to me " good luck but you have to get customer service to come out here an help you, there is nothing left for us to do." When that was said I proceeded to walk down stairs to get some fresh air and I began to watch as they delivered my neighbors appliances, and when getting to the washer install they ran into the same problem. Only this time my neighbor went and got a drip pan, which I physically saw the delivery guy take inside and state in spanish that he would take care of it for him. This shows me that if I had been not only a man, but a Latino man I would have had my washer drip pan installed. After sitting in my car and attempting to call customer service with no success, the head of the drivers sent his co-worker over to speak with me, I suppose I was not worthy of his conversation. And the driver who had no idea on where, what or why I was signing asked me to sign papers with no explanation. I then asked them what the papers were and what should I do with my dryer that was BROKEN and my washer sitting in my garage, his response "I don't know, let me ask." The driver then walked to the lead driver and again instead of coming over to talk with me he sent the driver that had to customer service experience it seems to relay a message from him stating that "he did not know and I needed to find the number to customer service on my own and call." At this point the only thing I could do was say ok before I burst into tears based on my frustrations.
The following morning I called customer service again with having success this time I was given the number to a repair facility with the words being stated to me that there was nothing else that could happen except for me to call for repairs. I then asked to be transferred so I could file a complaint and I was hung up on. I then called back and spoke with a customer service person that before I could ask his name, I was transfered. To then be put in contact with another person who began to ask me a question and before I could answer I was transfered. To then the last young lady I spoke to and she stated her name was "Ally" with a very rude tone. I then proceeded to explain to her what I had just been through and she began to tell me "life is hard bad things can happen there is no need to complain". I was so upset at this point and I stated to her that "I am sorry that I have had a horrible experience and I am trying to explain it to you and it seems to be a bother to you.' Her response being that I was frustrating her and she placed me on hold for FIVE minutes to only return to ask me "are you calmed down now?" Wow I could not believe I was being treated like this by someone who is a part of a company that I paid for a service. In the end she told me I need to call the outlet store that there was nothing she could do and then hung up the phone without a simple good-bye.
I then phone the outlet store in which I made my purchase and thank heavens I finally spoke with someone who cared about me and wanted to help and apologized. Heather the manager at the Santa Ana location who was warm friendly and informed me that I could exchange my washer and dryer for a different set and that she would make sure that I was well taken care of, after I had rambled on about my experience. What a relief, but I must say that this would lead me to re-think my future purchase coming from Sears or Sears Outlet if this is how people are treated. I work for BMW and if we treated people that way we would not be one of the top luxury brand makers in the world! I do not expect people to wall over fire-pits for me, but to treat me the way I treat them with respect and if I am a customer that is a little disheartened and I do not swear at or threaten the employees should be willing to do what it takes to make a customer happy. This was not the case in this situation and I have great reservations about the products now that I own. The economy now is not the best so to spend this much money on appliances says a lot about a person, but will definitely affect my future purchasing thoughts. I would like to be contacted by a manager or above regarding this matter. I have been treated like a peasant, like I stole these items and did not pay for them and regardless if I spend $20, $2800 or $28000 people who are customers should all be treated with respect and like human beings!
Sincerely,
Kimberly V. Kelly
I have try tree times to buy the correct ge part for my diswhaser, one instet of a electronic key pad, they send me a [ [ [kik plate.] ] ] ]
The next time i call and explained the part that was needed and these time they send me, a module control asm,
And that is not the description a gave.
The description is. [:: the electronic touch panel, the one that gives the comands to the machine to :: off on, wash, fragil circle havy duty, etc.In the top of the door. It is like the touch panel in the telephones, the only thing is large and conects to the internal module.
And please i need a email to send you a picture of the part that i need. But in any place can i find a email that i can whrite to.
These is the first time i have a compling to ge other time i have excent serevice.
For almost a year now, I have been getting harassing telephone calls, evey 2 hours 7 days a week from GE MoneyBank. This is ridiculous.
First of all they made the error by taking a payment off my account which was supposed to be credited to my husbands account. Supposedly they corrected this, but they never did.
Now they are adding fees you wouldn't believe, over 20% interest and threatening me.
I am so sick of this outfit I could vomit. They should not be allowed to do the unorthodox things that they do, but, so far no one seems to be able to stop them or care enough to do anything about it.
Isn't there some "watchdog" to monitor lenders of this type or are we all just "victims" of their greed.
We have been a business customer since 1997 and although we are certainly not one of their larger customers we still have spent over $150, 000 in the last two years. We shop at Sam's and Wal-Mart because of the lower cost to us.
However, a situation has taken place that has put our company in jeopardy.
Our credit line is $25, 000 and for the past 12 years we have paid by receipt rather than by statement. This has always been beneficial to us since we pay all of our bills at the end of each week rather than a 30 or 45 day basis. We have always felt that Sam's as a company would benefit from this payment schedule because they would get their money that much sooner.
Approximately a year ago we noticed that the balance on the statement was always rather high and that there was always a service charge, we contacted GE Money office and they sent out several years of statements for us to reconcile with our records. What we found is that although we had paid all invoices we hadn't paid for annual card fees. We subsequently sent payment for said fees.
The first of March one of our employees was in a Wal-Mart store to purchase items for one of our residential homes (we employ developmentally disabled adults and have 8 residential homes for some of them) and was told that we have exceeded our credit limit. Our credit limit is $25, 000 and we just recently sent payments totaling $8, 188.77. I called their office and was told that yes they had received payment however since we send payments more than once a month our payments are held for 6 to 7 days. they have never had a problem with any of our payments for all these many years and we always thought that they as a company would benefit from such prompt payments and we had been completely unaware of the hold. The other problem is that service charges have been accumulating upon service charges since we pay all our invoices when incurred.
We are a company that relies on products from Sam's and Wal-Mart for much of our daily business. Apart from the residential homes and manufacturing facilities we have a full service snack bar at the company and furnish product for 300 employees as well as full service restaurants at a governmental facility and a state hospital.
We have been penalized for being a good customer. We don't understand their attitude, if we as a business gave the same lack of customer service we would be out of business in a heart beat.
GE Money is disgusting.They design their bill so that you dont notice that your promotional deferred interest is about to expire..if they were decent they would alert you in a manner that draws attention on the bill one or two months before... instead the information is difficult to understand, see...they need to post a big red exclamation warning on the bill the month or two before that expiration date.
I wasnt even aware that I had one of these deferred interest accounts from that disgusting store Sleepy's who I had to fight with the CEO of that disgusting company who failed to replace a defective bed that I bought for my elderly parents. I owed all of $250.00 from an original bill of $1400.00 paid faithfully and because I didnt see the January 9th expiration to pay the final $250.00 off, GE MOney grub Bank charged me $204.00 additional dollars Now I owe $404.00 instead of the final $250.00..
GE disgusting bank should redesign their billing statement so that you dont miss this crucial information instead it looks so generic all I see is the remaining balance. How many millions of dollars are they making on people who dont understand or miss this information because of the way they design their bill? They are evil deceitful, mean spirited, unethical hated.If there is a Higher Power I have no idea why it lets these evil people get away with this and all the other evil people who are getting away with the worst sinful behavior
I had worked out a plan with my dentist to do $21, 000 work to restore my wife's mouth and teeth. The dentist, Dr. Cutbirth, is a wonderful man and his office employs wonderful people. I'm retired Navy and my Tricare Dental -- by the book -- is supposed to cover 60% of these costs. But once the initial payment was made, I only get reimbursments on my wife's check-ups. Bottom line, I am paying most of this payment. Something ain't right, and I will find out what.
Shame on you GE Money.
I opened an account with Rooms to Go and they use GE Money. When I tell you they are ripping us off please believe it. I paid my account off only to receive a bill in the mail with a late fee. I called and after a very long conversation with Bob I relunctantly went online to pay it off thinking this was a done deal. Two months go by and I get another bill in the mail with late fees and finance charges. When I called them and stated that I had paid it two months prior I was told that what I had paid previously was paid to different accounts that I have with them, even though two of the accounts don't even have payments due until 2010 and that it was my fault because I didn't call them to make sure my money was going to the right place. They were not going to take the charges off and I should make my payments on time instead of assuming that they were going to the right account. (GREG) Are you kidding me? They failed to do their job now I'm being penalized for it. When I called them back for the 4th time last night and asked where the other funds went since the payment had been split, I was told that the payment had not been allocated correctly but they refused to correct their mistake and take of the charges.
I recently used my Care Credit card for the first time in the amount of 556.00. I had faithfully made the payments early and had no problem till I had noticed the bill had been misplaced accidentally. I found it on the due date and decided to send the payment on line to Care Credit. I had no problem sending the payment and it was to be credited for that day. When I received my next bill I had been charged $43.00 late fee and it was placed on my account the day that my bill was due and my payment was not credited until the next day! This is a very disappointing practice! I thought computers payments were to be accepted the day they were received. I am planning on paying off the account and cancelling.
Marsha Garmon
Payments submitted for late fees were not being applied to the late fee charges. According to the Billng Rights Summary, the consumer has to call and request allocation of payments to the late fee charges. My Jan 09 statement had a $58.27 purchase charge for late fees. I called and had an allocation for this payment applied to these charges. The following mos after that, charges appeared, customer service said they were handling it. Today, June 17, 2009 @ 6:40 p.m., a very rude young lady from the Dispute Dept talked to me as if I was a dog off the street, and I am 61 years old. She told me she couldn't see my information from Jan 09 on her screen, and no where in the statement of summary is she required to answer any of my questions. She continued to interrupt me and I continued to answer her back, she would not stop talking and then hung up in my face stating she wasn't going to argue with me.
I too have had the same issue. I had 3 accounts in good standing with GE Moneybank, not missing one payment and one card was completely paid in full. Received letter that they are now closing all 3 cards due to Consumer Reporting Agency information, which I have no current deliquencies at all. Reason stated certain trade-lines close too limits. I guess paying bills every month on time means nothing any longer, you pay something off, gets closed. Yet we are bailing out everyone who took out bad loans, not paying credit at all, and banks that stole and gave bad loans. They should get NOTHING, all this has done is hurt all of the average middle class people that are paying bills on time suffer, while executives are partying at our expense. SOMETHING truly needs done with this. Pretty soon I guess credit score will have to be a perfect 850 to qualify for anything, meanwhile, those are the people who really do not the credit anyway. What happened to freeing up credit, seems banks are closing credit lines to the people who have done everything right. HELP US ALL
Customer service left me in a state of panic and upset!
I came into contacted with GE Money through a car finance deal i took approx 11 months ago... even though at the time i was aware the monthly payments were slightly above what i could afford on a monthly basis, my eyes were bigger than my bank account and i took the finance.
Some months later, I contacted GE Money to explain I was finding making payments on my account increasingly difficult and asked my account manager if she could suggest any means for me to over come this difficulty. I was met with a simple ‘no’. I tired to explain to her that this would not help the situation for anyone however she did not see fit to look into the matter.
Eventually I was able to gather the money to clear the full amount on the loan and contacted GE Money by letter,to advise them of same and that they would have the balance of th loan in full in approx 2 weeks, to which i got no reply.
No more than one week later I received a letter from GE Money stating my agreement was terminated. I contacted my account manager the next day querying this letter. She told me that because I was in arrears this letter was sent to me. I asked her why I was not contacted to advise me that regardless of my clearing the account in a matter of weeks this notice was going to be sent to me. I can only say I got no satisfaction from her. She continued to speak over me and did not give me an opportunity to air my grievances over the matter.
She even went as to query where i was getting the money from to clear the account and asked me did i expect her to believe i was in fact going to clear this account. I was gobsmacked... i could not believe my ears... i ended the call and was left in a state of panic and upset.
I have since cleared my loan with GE Money and can only STRONGLY recommend that regardless of how much you love your new car/ tv or whatever it is you crave it is not worth your sanity by dealing with GE Money!
GE Money has be continuously calling my cell phone. All day everyday for about a month now. I have never used a service through them. When they do leave a message it is for a woman named Brittney Jensen. I am not her nor do I know anyone by that name. Also on the message it says you can call them at [protected] or go to the website, , gemoney.com to keep from getting further calls. When you call the number they only want you to enter your account number, Obviously I do not have you so i can not get any further.
This is very annoying. I would really love for this to stop.
i purchased a sleep number bed in may via my credit card i recieved a bill in sept for 0 balance i owed 38.00 which i paid the 38.00 went to credit
in october i discovered a new charge had been applied to my acct which i did not make
after calling g e money and sending a written complaint i was retaliated with my walmart credit being lowered and a letter going to equafax
i have worked all my life for a good credit rateing and i know this bill has been paid off i would like my statements from june, july and august sent to memy select comfort # is6034623316502836 much appreciated margaret hayes 600 red lion rd phila pa 19115 apt n2
My loan just got switched for Citi Financial to GE Money and at first all was well, but they offered this service that I was pre-selected for and was such a great service. Once i got some info on the serivce, I knew that I wasn't interested in it due to the cost. They continued that I could cancel at any time and that I needed to read the info first. My answer yet again, "NOT INTERESTED" after about 2 or 3 minutes I finally got tired of the brow beating and asked her was part of "NO" don't you understand? She continued to try and talk over me while I was speaking, and then hung up on me. Not that it would help, I called back and got another Indian lady and filed a complaint. I knew my financial situation wouldn't warrant their service they were offering, I didn't want to have to call back at a later time to cancel the serivce for a "full money back guarantee" I wanted to say "not interested" and be done with it.
I received a call from a GE Money Customer Service Rep. I had been late on my payment but I was making the payments every month. She was very rude and informed me that if I was late again my account could be turned over to a lawyer to be taken care of, then she hung up before I could ask any questions. Can they do this, I understand I'm late sometimes but I'm in the same money troubles as the rest of the world, my family is now having to live paycheck to paycheck, can this company sue me even if thay are getting there money.
I HAD TO GO THROUGH A DEBT CONSOLIDATION'S COUNSELER, BECAUSE OF GE MONEY!
THEY ARE RELENTLESS, WHEN MONEY IS INVOLVED THEY WANTED ME TO PAY OVER
$800.00. IN FULL ! WHEN I TOLD THEM IT WAS IMPOSSIBLE BECAUSE OF MY FINANCIAL
STATUS. THEY REFUSED TO LISTEN, WHEN I ASKED WHY IT WAS SO HIGH ? CONSIDERING
I HARDLY USED MY PENNEY'S CARD, THEY CLAIMED IT WAS OF INTERESTS AND PENELTIES
AND A HIDDEN INSURANCE FEE ON THE CARD. AGAIN THEY DEMANDED I EITHER PAID $78
TO $80 PARTIAL PAYMENTS BUT THEY PREFERED THE FULL AMOUNT. AGAIN I EXPLAINED
I COULDN'T PAY THAT, THEY SENT ME TO COLLECTIONS WHO KEPT HERASSING ME FOR
THE MONEY! THAT IS WHEN I HAD TO TURN TO HELP, BECAUSE I WAS GETTING NOWHERE!
BUT AT FIRST THEY MADE IT DIFFICULT FOR TO HER TO PAY, SO THERE WAS ROAD BLOCK
AFTER ROAD BLOCK. BETWEEN ALL FOUR COMPANIES MY BILL IS OVER $ 800.00!
SINCERELY
ANGRY CARD HOLDER
I planned to purchase a laptop from eBuyer and took the "buy now pay later" scheme. I applied for credit via "Able to buy" and incidentally it went to GE Money. When I got the terms and conditions I decided not to sign the agreement and canceled my order with eBuyer. Now the interesting bit, 9 months on they are still hassling me to pay money and sending me statements which I shouldn't be receiving as I have never taken any credit from them. They are continuously hassling me and sending me statements showing overdues, late payment charges etc.
Honestly, I would NOT RECOMMEND anyone to even think of applying any credit card, loans etc with them.
*** BE AWARE***.
I want to know what has happened to "customer service"? And why do I always have to speak to some foreigner who can barely get a word of english out of their mouths? I am fed up with our American companies sending thier work overseas to be done by other countries. Where is the security in all of this? When I call c/s, first of all, I expect to speak to a human NOT a recording, and then I expect to speak to an American who actually speaks English, NOT some Mexican or Indian who can barely speak a single word of English, and then has the gall to tell me they can't understand me! We wonder why the economy in America is crumbling, well WAKE UP! Quit sending jobs overseas to other countries. Keep them here in our country so OUR citizens can keep their jobs. I don't care if those other countries work for pennies, I don't care about their economy. I care about MY country and my economy.
Purchaased an airconditioner through a local company who finances through GE Money. Credit Card was for 12 mos no interest. we recieved our 1st bill and that was it. we called GE monthly asking for statements and each time they verified our address, ss# and personal info. 8 months later we still ahve recieved no bills. contact the company several time and they stated our address was incorret-not ture if they verified this previouselu. we are now approaching out 12 mo limit and the will not bill us, thus GE will now be able to bill us for the back interest rate. Hire a lawyer i did!
very hard time trying to reapply for credit this sucks
I have been getting numerous calls from GE Money on my home phone for about 10 days now, 10 to 12 calls a day, even on SUNDAY! I don’t answer these calls as ALL my bills are paid on time, every month! They never left a message.
Finally I got fed up with seeing they had been calling and turned my home phone ringer off, I then called the number from the caller ID and got the credit department at JC Penney. I ended up talking to THREE people before getting an “account specialist”. All had India accents.
I told the man that they could clearly see my account has been paid ON TIME, EVERY MONTH. He confirmed this, and he said “is it possible you have someone else on your account using your card”? Ummm…no. I check my statement every month. He said it was possible someone else is using my home number as their contact. I then asked the man to PLEASE check his records by searching my home number to make sure my account is the ONLY account registered to the phone number. He told me he couldn’t give me that information. I protested telling him I wanted the calls to stop, that he could see that my account is CURRENT and NOT past due, and to PLEASE get to the bottom of the issue and find out why they are calling me. I do think someone used MY number as their contact, and their account is past due, thus the calls.
The man promised me that the calls would stop.
A half hour later I saw that they once again had called! If it continues I will send them a certified letter via snail-mail demanding they stop with dates and time I *tried* to get this issue resolved. If that fails I will be contacting the F.T.C.
I frankly told the man that I would be scouring my credit and there had better not be anything false or wrongly added to my credit file because someone is using my home number for their delinquent JC Penney charge account. The man told me they don’t report to credit bureaus accounts based on phone numbers.
I just hope I am not a victim of identity theft.
About GE Money Bank
Overview of GE Money Bank complaint handling
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GE Money Bank Contacts
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GE Money Bank emailscustomer.service.center@ge.com100%Confidence score: 100%Supportdiane.hill@ge.com99%Confidence score: 99%yogesh.gupta@ge.com99%Confidence score: 99%cecilia.albuixech@ge.com99%Confidence score: 99%
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GE Money Bank address3135 Easton Turnpike, Fairfield, Connecticut, 06828, United States
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GE Money Bank social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all GE Money Bank contacts
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the stole 3,500 dollars from me
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I just had a similar problem. I went to shopping in Walmart last week, and the card didn't went through and I paid by cash. At the next day, I've got a automatic phone call to verify if I had spent $2xx dollar a day before, I click 2 as didn't authorize because it didn't went through, then my nightmare started. It automatically connect to India, the Indian guy asked me couple of weird and hard to answer questions.
1st, my last 4 digit of my SSN, my name and my address... 2nd, he asked what is my wife's name. (I was like I'm not married and I don't even have a girlfriend and told him I don't even have a wife) 3rd, he asked, did I have mortgage in the past year. (I said no) 4th, he asked, did I have any student loan back in 2007. (I said yes) and he asked where the money came from (I was like the hell I know, I told him it's call the perkins loan, and I guess it is probably come from the government fund, he said "what bank does it come from", and I told him I don't know that I make payment to the school, I don't know what bank internally behind it. Then he told me, unfortunately, "I'm not able to verify your identity or personal information, your card will be block for 30 days, and he can't do anything until I'm able to prove I am who I am" WHAT THE HELL IS GOING ON! Now, my amazon card, my ebay mastercard, my golfsmith credit card can not be used because all those are using GE money. And I really think he compare my personally information to a different person.(One of my relative that live in the same house, his name is only 3 letters different than mind, I think he max it up) I'm glad I didn't spent a lot a month before, otherwise I won't even have money for food. And the thing is I can't even make any payment or check for transactions detail online, I can't verify what I bought is what they charge and they still require me to make payment by phone. WHAT THE HELL! I going to use all my reward and cancel my card in 30 days.
Yes agreed Ge Money demonstates unethical and ruthless business practice
The evidence speaks for itself
Check out this site for detailed info on GE Money's track record
ASIC acts on GE Money’s insurance and debt collection practices
http://www.australian-real-estate.net.au/investing/2008/05/30/asic-acts-on-ge-moneys-insurance-and-debt-collection-practices/
GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/
ASIC helps Australian consumers understand new credit laws
http://www.australian-real-estate.net.au/investing/2010/07/26/asic-helps-australian-consumers-understand-new-credit-laws/
The more consumers that can access reliable information in a timely manner to better
Consumers should be able to research finance companies first before making a decision to apply for a finance product.
If consumers can see that GE Money products have distinct disadvantages, that the customer service is poor, the interest rates higher, and the debt collection process is very aggressive and damaging for the consumer it is more likely that consumers will not take up GE Money products.
Loss of business for GE Money and lower profits will really make an impact against GE Money
Hit GE Money financially and make a difference
Spread the word about GE Money complaints
GE Money’s consumer complaints mount
http://www.australian-real-estate.net.au/investing/2008/07/01/consumer-complaints-about-ge-money-mount/
Same thing with trying to go green with on line statements and they said my numbers did'nt go through and charged me late fees . Tried again and same thing another late fee 30 dollars. I had 8700 credit limit. They cancelled my account! I have a 725 credit score and always payed my Bills way before the due Date. Do not change from paper statements and go Green with this Company. Thats when it all happened to me and they cancelled my Credit Card. Now I have a Problem with a Lowe's card, another G E MONEY BANK card. They never sent me a statement for November and I Incurred a finance charge and late fees. beware of their schemes of them getting you somehow when they can't make any Money off of you, especially when you have a Deffered account, 12 months Same as Cash. What a RIP-OFF... STAY AWAY FROM GE MONEYBANK...
I totally agree with everyone. I have had problems from day one trying to pay my statement balance online. The only difference is I still received my paper statement in the mail so I am still able to mail in a payment every month. It would be a whole lot easier to pay it online but that still hasn't happened and I have had my account for at least a year possibly 2. I tried all the links listed and registered again but with no success. I am posting the mailing address to anyone that needs it though. Maybe GE will get their crap together!
PayPal Buyer Credit
PO Box 960080
Orlando, Fl [protected]
https://www.paypal.geconsumerfinance.com/ does appear to be the correct site - the actual address is https://www.paypal.geconsumerfinance.com/ - but the problem is the website managers have not installed a proper Site Security Certificate, and there is no way to determine if the site is actually scure - although the site is not among the known phishing websites. One would think that a company as large as GE Money is that they would know how to install a website security certificate PROPERLY!
Ihave tried to pay on line as well called them when I couldnt get through
on line & finally requested paper statement over & over again & took them
about 3 months to do that mean while I had no way of getting it paid..
I feel so badly for us all..Definite LAWSUIT material..Good luck all
I am sad to hear this isnt happening just to me and I feel
badly for us all..They have been putting this stuff on my credit report
which is hurting it...Maybe a lawsuit needs to be slapped on their ###..
I have tried to pay on line as well called them when I couldnt get through
on line & finally requested paper statement over & over again & took them
about 3 months to do that mean while I had no way of getting it paid..
Definitely LAWSUIT material here..Good luck to all
I'M UNDER DOCTORS CARE AND HAVE NOT BEEN WORKING FOR SOME TIME NOW. WHAT CAN I DO TO HAVE A HOLD PUT ON MY ACCOUNT SO THAT I WILL NOT BE CHARGED LATE FEES AND HAVE THIS NEGATIVE INFORMATION PUT ON MY CREDIT REPORT? MY PHONE HAVE BEEN TURNED OFF AND THIS IS MY ONLY WAY OF LETTING YOU GUYS KNOW WHAT'S GOING ON UNTIL I GET BACK TO WORK. PLEASE LET ME KNOW BY EMAIL WHAT I CAN DO SO THAT I CAN KEEP MYSELF IN GOOD FAITH WITH YOU GUYS. THANK YOU FOR YOUR HELP IN ADVANCE IN THIS MATTER.
I am battling Ge Money right now on my Paypal Plus Card..I received my card in January 08, and I was not able to link to the Paypal site at all, I tried several time, I even called GE Money and asked question and was told it was a tech error on their end to try again the next day. NO Luck, I ended up going directly to GE Money Paypal Pule card site. I also pay electronically and once the payment is received at the creditor it has cleared my bank, BUT Ge Money would hold my payments up to 15 days than charge me Late fees. They also decided to lower my credit limit after only having the account for 5 months (with making timely payments) and notified me a week after making the change. Then they wanted to charge me OVER THE CREDIT LIMIT FEES (what BS). The account was closed in June, but I never sent any written documents stating that (their agreement states to close/terminate submit it in writing). I am very disappointed in the Paypal Plus Credit Card...I wish I would of known before I applied.
I called paypal to change my email address so that I could receive my statements on line, well, got the run around and then they directed me to www.paypal.gemoney.com and there you need your account #. Because I do banking on line it does not show your account number on line. Therefore I cannot change my emal address. What a mess. Please be have agents, when you call take the info down so that customers do not have to deal with this run around.