Apex Bank USA complaints 3
Keywordsadvance fee fraud scheme apex bank bank dollars fund money nigerian release bank representative business call back care about the customer contact information customer service customer service skills loan department loan operations unprofessional behavior account call
Newest Apex Bank USA reviews & complaints
We have a HELOC on some property and that HELOC was purchased by Apex. Horrible service, difficult to get hold of, customer service agents are either too stupid to understand a simple problem or else think that we are too stupid and think that eventually give up and go away. Every month there is a $15 extra charge on our account for something that happened 6 months ago and was resolved. It's not much but it won't go away no matter how many times we call or who we talk to. We have to pay it over and over and over... It makes me wonder how many if their customers are getting dinged with small amounts every month and Apex does it because their customers don't notice or give up trying to resolve.
Any lawyers looking for a class action?
Desired outcome: Stop charging us every month
loan department - ginger sharp
I am trying to reach the vice president or president of your loan department.
I have requested this inormation from Ginger Sharp without success. She has poor customer service skills and hung up on me while trying to obtain this information. She basically refused to give me the contact information and stated that the VP/President of loan operations would not be very nice to me if I contacted "him". She stated that "he" does not have time to speak to me nor would "he" want to speak to me.
This is definitely not the type of customer service that I'm use to and would hope this isn't the type of customer service that you enforce.
I would appreciate being able to speak with someone at Apex bank that will LISTEN to the customer, communicate with the customer and try to be helpful with any question the customer ask. Ginger Sharp is by far the rudest bank representative that I have ever dealt with in all my years of banking.
The way that she has handled our loan, sent notifications of our loan and had direct communication regarding our loan has been nothing but unprofessional. For a bank representative to HANG UP on a customer is the most immature, unprofessional behavior anyone could portray. It says a lot about Ginger Sharp and her personality and she is definitely not the person I wish to do business with.
I would appreciate if someone that does care about the customer could please give me a call back at their earliest convenience.
Thank you for your time,
I was told that I had a fund of 7, 000.00 dollars in the bank in Cotonou, Benin Republic and all I had to do was send 100.00 dollars to release the fund to me. I sent the money in c/o Western Union to an Andrew Obunso of Apex Bank and was told that the 7, 000.00 dollars was sent to me by a Haresh Morgan with the MTCN [protected] and nothing was sent. I lost my 100.00 dollars and want to know if this is a Nigerian advance fee fraud scheme. Thank you, David O'Malley
Is Apex Bank USA legit?
Apex Bank USA earns 91% level of Trustworthiness
Perfect Trust Endorsement: Apex Bank USA achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for apexbank.com can be seen as a positive aspect for Apex Bank USA as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Apex Bank USA's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Apexbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Apex Bank USA website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Apexbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Apexbank.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The apexbank.com may offer a niche product or service that is only of interest to a smaller audience.
- Apex Bank USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.