GE Money Bank review: Cheating customers! 571

My complaint has the same suggestions as the others, when i financed a ring for 25oo, they approved me for a loan of 3000 dollars, they told me my payments would be 50 dollars a month and when i got my first bill, it was 100 dollars, when i tool the ring back and told them i couldn't offord the payment, they denied me and said they couldn't take the loan back. So while i was struggling to make payments i fell behind and they put me on a payment plan where my payments and intrest went down, what they didn't tell me was that after the 9 months of being on theis plan that all of the intrest that i wasn't paying, would be added onto my account ofter the plan was up. They harassed me on the phone, were extremely rude and they don't speak fluent english so it was even harder to talk with them. So this tax season, i ended up paying them off for 3,394.67 My min payment wasn't covering the intrest or the overlimit charge. my intrest went up to 32.04 % so even making the payment, pluss 10 dollars the limit of my debt kept going higher and higher! They are corrupt, and if anyone want's to start a lawsuit, just e-mail me! I will never do buisness with them, or refer anyone to them, in fact i tell people not to do buisness with them.

This is my seventh call to G E Money Bank requesting that they return my $1080 credit.

Now, the lovely customer service manager, Kristen, operator 74203, is telling me that:

1. My letter of complaint was sent to the wrong address (even though the address was given to me on 1/3/08 when I made my first call as well as being posted on G E Money Bank under "Contact Us"

2. When I called in before, that started the clock all over again to request the return of the over payment. Basically, if you have a credit, don't call them because if you do, G E Money Bank has 30 to 45 days to process that call. Nice, huh?

3. When I asked for a supervisor, Kristen, operator 74203, told me, "no one above me takes phone calls" and "I'm the highest level of management you'll speak to." Nice, huh?

I've filed complaints with BBB and CT Department of Consumer Protection. I am filing a complaint with the Atty General's office as well as since commerce ran across state lines, I'm sure there more statutes that G E Money Bank can get hit with.

FILE COMPLAINTS WITH YOUR LOCAL DCP, BBB, Attorney General - these guys are HORRIBLE.

I HAVE BEEN A CUSTOMER FOR 20 YEARS AND MY BROTHER IS IN CONSTRUCTION AND HAS ALWAY S USED PC RICHARD FOR APPLIANCES NEEDED. IN NOVEMBER I WENT TO THE COMMACK STORE TO PURCHASE A REFRIGERATOR FOR WORK. I SPOKE TO A GENTLEMEN, HE TOLD ME MY CARD WAS OLD AND NEEDED A NEW ONE. HE TOOK THE INFORMATION GAVE ME A NEW CARD, CHARGED THE REFRIGERATOR TO THE CARD AND I LEFT. TWO WEEK LATER I REVEICED A CREDIT ON MY OLD CARD AND CALLED AND ASKED THAT IT BE TRANSFERRED TO MY NEW CARD. I WAS TOLD NOT A PROBLEM, I WAS TOLD IT WOULD BE ON MY NEXT STATEMENT . THE NEXT STATEMENT I RECEIVE THEY REMOVED THE CREDIT AS OF FEBRUARY 2008 I HAVE NOT RECEIVED A CREDIT OR A CHECK FOR THIS CREDIT. I HAVE ATTEMPTED TO CALL GE MONEY BANK NINETEEN (19) TIMES HAVE BEEN PUT ON HOLD FOR AS LONG AS 45 MIN. I CALLED THE STORES AND THEY WILL NOT EVEN ATTEMPT TO HELP OR SEE IF THEY COULD GET IN CONTACT WITH SOMEONE WHO AT GEO MONEY BANK THAT COULD HELP ME WITH THIS PROBLEM. I HAVE MADE MANY ATTEMPTS TO SPEAK TO ANYONE AND THEY PUT YOU ON HOLD AS TELL YOU "A REPRESENTATIVE WILL BE WITH YOU SHORTLY". I CAN UNDERSTAND WHY YOU HAVE SO MANY COMPLAINTS. AS OF TODAY I AM WRITING A LETTER TO THE BETTER BUSINESS BUREAU AND HAVE THEM INVESTAGATED. THIS IS TOTALLY UNACCEPTABLE.

This company is horrible. If you want some good fast money and want to be screwed in your butt just call them. I HOPE ALL THOSE SOB'S READ THIS! ANYONE FROM GE IS A CROOKED CROOK.

Do not use GE MONEY BANK -- After almost a month, I am still waiting for my credit of over $1000. Here is a copy of a letter sent to GE MONEY BANK on 1/4/08 -- as of today - no response:

January 4, 2008

GE Money Bank
P.O. Box 981284
El Paso, TX 79998

Re: Credit Care Account xxxx xxxx xxxx xxxx

Dear sir or madam:

I am writing in response to what can only be described as possibly the worst customer service example I’ve experienced in years. As a customer service trainer, I can only hope that this issue is escalated within your organization as this behavior is completely unacceptable.

To provide background - I had PRK surgery in May, 2006 and received one of your credit cards along with the 18 month interest free financing. Every month, I have paid over the minimum amount due and paid earlier than the due date. This being said, I knew that the offer expired in January, 2008, but thought that the expiration date was the same as my monthly due date, approximately the 20th of the month.

Upon realizing my error, I immediately contacted your customer service area on Thursday, January 3, 2008. The gentleman I spoke to was very polite. I explained my issue and explained while I could over pay, I was concerned about having the approximate $1000 overage returned to me in a timely manner. I explained that I had paid the bill via online payment (as I normally do) and the payment would hit G E on 1/9. Please note - the due date to avoid any finance charges was 1/5. When I explained my concerns about double paying to the gentleman, he was sympathetic, and said while there wasn't anything he could do, I could speak with a supervisor. I thanked him for his time and held for a supervisor.

At approximately 9:09 p.m., the supervisor then came on the line. I asked if the gentleman had already explained the situation or would she need me to start over. She said, "I understand you are angry about the rate." I explained I wasn't angry at all and that I was concerned about double paying. I explained again that the payment was in process on line and would hit G E on January 9. The supervisor refused to extend the date. I then expressed my dismay that GE would rather see me pay the account in full twice; cancel to never to business with them again instead of extending the date by 3 business days. The supervisor rudely said, "Don’t put words in my mouth" and went on to speak rudely in a very loud voice. When I asked the supervisor's name, I was told "Dawn." When I asked for a last name or location, "Dawn" said, "they are fully aware of who I am."

Needless to say, I will be using this as an example of how not to handle a call.

As of January 9, G E will be in receipt of approximately $1000 in overpayment to the above referenced closed account. I am requesting that these funds be released IMMEDIATELY upon receipt as the account is paid in full and closed. Please note that I had every intention on keeping the account opened until "Dawn" and her horrible attitude. Remember, “Dawn” represents your company – would you like her to speak with your mother? How many other accounts have cancelled because of this type of behavior? Not only did CreditCare lose our business, but I will also be closing my Amazon, Gap, Lowes, QVC, and PayPal accounts as well.

I am not some deadbeat. I have never been late and I refused to be treated disrespectfully from an employee that should be setting the example as she claimed to be a supervisor. I feel that I was a very good client that would have happily continued to utilize G E services, but unfortunately, would rather not deal with what I can only describe as someone that, in my opinion, should not be supervising others.

I've called GE MONEY BANK once a week since 1/18/08 - every time, the check is in the mail.

Boycott and class action is seriously what they need.

I just received my first bill with an actual minimum amount due to GE Money Bank after a "Make No Payments for One Year" offer through Empire Carpets for flooring. Hey, I made no payments for one year. That was the enticement of the offer and I took them up on it. I was fully aware that I would incur finance charges. I was fine with that. Once the interest/finance charge kicked in, however, the total amount due was more than the credit limit on the account. The account now shows an "overlimit amount" and I'm instructed on the statement to pay this amount - $1100 - at once to avoid "overlimit fees." I spoke to, of course, and Indian man, and asked why the initial credit limit wasn't set high enough to accommodate the impending finance charge. They knew how much it was going to be and purposely set the credit limit so that it wouldn't cover the finance charge. He gave me so much attitude, saying that most consumers pay their balance off before the finance charges begin. I don't believe that to be true, but it's irrelevant. My question was/is why the credit limit wasn't set high enough to cover the finance charges that GE MB undoubtedly knew would exceed the too low limit, "forcing" them to collect fees. Such a scam!

Well guess what? I received one of their lovely little stinken Gift Cards for Christmas from a Relative, and on the back states the amount of outrageous fees this off the wall bank charges. My opinion, they need to be reported to the FTC, Federal Trade Commission, "immedately"! Good Luck to all.

I paid off my loan in nov of 2007 El paso billing dept showes that I have not made any payments on this loan, but all my checks were submitted for payment to this organization The Orlando Fl office were I sent the payments to show zero balance on their computer records Tried to call and have this account closed and a recipt indicating a zero balance. All I got for my trouble is the run around Do not borrow from this organization.

CareCredit is just the "loan shark" arm of GE Money bank for dental work. Dentists should be warned not to be offering this service, as they are guaranteed to rip you off with interest charges. Maybe the dentists get a kickback. We paid off our account 3 months after opening it (and made monthly payments), yet they continued to add interest to interest. It hurt my husband's credit report (which was A+++) showing $500 "write off" (that was interest racked up on false interest), so I just filed a complaint with BBB (nationally) asking them to help me get CareCredit to take false negative report off, also filed complaint with FCC because after the entire principal was paid off, they continued to call us on our home phone many times EACH day (can you say harassment), until my husband finally stated for the umpteenth time, STOP CALLING US, and they finally stopped.

You cannot call these horrible people, they call you--just make their life miserable by filing complaint with BBB.

I got lasik in Sept of 2006 and got a 15 month promotional period with CareCredit. I made payments of more than the minimum balance every month (I think I was late once) and had no problem.

This month, when I went to make my very last payment before my promotional interest rate expired, they mysteriously lost the check the bank had sent. The promotional period ended on the 12th (even though everytime I called their computers said the 1st) and I scheduled the payment to get there on the 10th. The bank confirmed with me that the payment left on the 7th and I had no reason to disagree since I've never had a problem with them.

Somehow, the check got "lost" from the bank to the CareCredit people. I think it's pretty suspicious that the only time it got "lost" was when my promotional period was over.

It was pretty cool. I talked to my bank and THEY called the company and we had a three way conversation. He got CareCredit to waive the late fee and take off the $700 worth of interest that was put on my account when I "didn't pay." I still need to cancel the account but hopefully I can get out before there are any other problems.

GE Money Bank has the absolute worst customer service. I had one rep, apparantly Indian, refuse to let me speak to his supervisor after I was getting no where trying to resolve a problem with him. He told me that our conversation had escalated as far as it was going to. Then he started yelling at me when I informed him that I was going to record the call. They are the worst, worst, worst!

We, too, were taken by Care Credit (G E Money Bank) on a needed dental loan. Even though my payments over the time of the loan were above the minimum payments due, I did not see the fine print and they charged me two LATE PAYMENTS, one being in December and the other in May just two months before I would have paid it in full. They did not explain this as an underpayment, which I could have easily rectified. Even though the payments were on time, they added late fees. By the time I figured out their tricky ways, they charged me back interest at a high rate, coming to 1800.00 plus, which I am now in collections over with their lawyers in Minnesota. I plan to fight this to the hilt, I did notice that their new statements as of January 2007 were much easier to follow--no doubt this has caused many people problems.
When I got the statement where they piled on the interest, I immediately paid the bill in entirety. G E Bank is shameless.

As I read these several complaints reguarding GE Money Bank, I have to agree with most everyone. That has to be the most inefficient, addle brained, least trained bunch in the lot!

And the statements toward rip offs , scams and title holding , all of it rings loudly! I had a carpet install that come to discover they were financing thru a bogus carpet store...The product was shoddy, the install was deplorable, the walls and new paint were jacked up...U name it! then the int rates , as high as 62% Yes 62%. We never signed any contract, we never received any paperwork, the merchant was as bad as GE Money...Needless to say That's one road I'd hope to never walk again...They are simply common thieves, and get all mad if you catch them...Missy

You should understand Credit before you go slandering a banks name all over a website. If they reduce your credit line it's because you post a risk. Meaning your Credit bureau score is checked 1x per month to see if you are deliquent with any other company. If your score falls below what it was when you got the credit line you were granted.. then they will reduce your credit line, because you are deliquent with others. Do you understand how many people run up credit cards and then don't pay them?

The Credit bureau shows the truth of anyones payment history, so perhaps you should blame that on yourself. If your line was decreased you OWE PEOPLE other than GE, which explains how you were getting finance charges on your acct with GE, because you're a habitual late payer! No wonder they reduced your credit line! so yes you get finance charges on top of charges when you're late. There is no grace with GE Money. Read the terms and conditions that you receive when you get a credit card. THey aren't there to just throw in your back seat of your car.
Quityer[censored]en!

1999 he been receiving his statement real good - Stephanie.. You country hick. Learn how to spell before you post on a board for the whole world to see!

i had ge money bank for my lasik procedure. they offerred me no interest for 18 months. they never told me that at the end of the promotion they were going to charge me a lump sum of all the finance charges they didn't charge me throughout the promotion. now my procedure was a total of approx $2500. i made my no interest payments throughout the promotion. at the end of the promotional period, they are charging me $907.25 for finance charges. now i owe $2349.75. this means i made all those payments for nothing. i called them and told them if i would've known i would've paid the full amount on the last bill i received. this is a scam, they only tell you that they are offering no interest, to wheel people in, then BAM they get you at the end with a lump finance charge. now they don't want to work anything out.

Legitimate and professionally run businesses do not constitute rip offs. The concepts are mutually exclusive. Banks know that the average customer does not read the fine print, legal jargon drafted by money geeks, but that's what indirectly pays for their luxury lifestyles. Until drastic changes are made in the banking industry, those with dubious intentions will always trump the little guys who innocently believe there's good in everyone.

Companies are trying to bully people into setting up automatic payments and or paying with any type of plastic that has an account number. sprint/nextel and direct tv both had our information on file, and when we were unable to make a payment on the due date, they took it upon themselves to just extract it without our consent. If we didnt have the money in the first place to pay, what makes them think they can just take it directly from our account which had gone against our rent checks. We dont pay anything online anymore. I reported our cards lost/stolen and go through the trouble of getting a money order and mailing it. To me its corporate bullyism. Theyve said my checks had been late at times just so they can charge me a late fee. Companies are so dishonest and crooked and the government protects them not us! Utilitiy companys havent done this, yet, but its mostly cell phone, cable, things that arent necessities. But i dont exactly need a bunch of overdraft charges accrueing on our account either. I just tell them that i dont have an account and ill send a money order with my statement. Thats another thing, they really push to end the paperless bill too. what if you dont have a computer, or it breaks, or whatever. Just stick to the old fashion way and mail it in. I know it can be a hassle, but we have to show them that we arent going to be bullied.

i recently realized i did not need my prepaid visa card and according to the fine print it could be refunded in full as long as it hadn't been activated...upon calling the number on the back of the card and giving the service rep my prepaid card AND receipt information (according to the rep our conversation was recorded); i was assured the refund would be for the full amount...i have received a check short $11.06 and have no way of contacting the company or asking where the rest of my refund is...it is unnerving that this day and age walmart would put their neck on the line for a company already known to be scamming the american people...my only question is "what's in it for walmart"?

Help! My husband and I purchased a new motorcycle this past summer and it is financed through GE Money Bank. I am scheduled for some "reconstructive" surgery in two weeks and I am using Care Credit to pay for it. What am I getting myself into? We are planning on paying off the motorcycle in the next two weeks. What should I be looking for as far as "rip-off" charges or other "unforseen" business practices with this company? I am scared out of my mind now that I have read the comments here. I am open to all comments. Thank you.

Sorry, I meant that my neighbor was charged 1000 (one thousand) odd bucks for 300.

Nah, dont worry, you are not alone... am from India and I think thier customer service is pathetic and the practices fraudulent too.

am trying to get the GE Money card account of my neighbor closed on her behalf (she does not understand the terms and conditions of the card, but is ready to pay off and close the account whatever it takes).

The late payment fees and the interest are not line items in the bill. So, when she paid 300 bucks less than her total amount, she was charged more than 100 bucks including interest and latepayment fees. So far acceptable. Now this 1000 odd bucks are shown as opening balance.

Also, she is still being charged an insurance premium and the bottom of the statement states that the insurance cover stands withdrawn three months ago.

am seriously contemplating going to the banking ombudsperson (the first step before moving to court in india) against GE Money... am a person who reads the small letters before signing a document and looks like banks still find a smarter way to strip me (yup, I have already gone to the ombudsperson about another bank to get things settled - thankfully at least this process works though with delays)

I totally agree with everything said. I cannot believe the kind of customer service these people are getting away with. When I first received my card I had to ask for a statement... twice! Then when I finally received it I signed up for Automatic bill pay. Now I'm receiving phone calls saying that they have not received a payment, when if fact they did. Why else would they send me a confirmation email stating... we have received your payment. I missed about 5 phone calls from them today because I have been busy christmas shopping but as soon as I try to reach them it is impossible.

Valerie.

The day after I received my JCPenney bill I sent a check for the entire amount, $131.29. to GEMB, however only $31.29 was sent to my bank and charging me an extra $1.94 along with the balance of $100. One would think that this would be a simple error to resolve -- not so. The first person that I talked to told me she could not bring up the scan of my check and that I would have to talk to my bank, who told me that, since it was an electronic transaction, they could not verify the amount on the face of my check. A second person at GEMB did bring up the scan and said that the amount was, indeed, $131.29. I talked to Mrs. Jefferson, a supervisor, who told me that everyone makes mistakes and that I should send in another $100.00 payment - no apology. All of this took two hours of time that was precious to me. I will make that payment at a JCPenney store where I will get a cash register receipt. I will not send another check to GEMB ever.

seriously all these complaints are from ignorant consumers learn to read what you are signing

You can add me to the list of a class action law suit.

I am currently in the mist of dealing with GE Money Bank with similar problems leading to concerns. I financed $5,500.00 worth of dental work at 12 months no interest and have made the final payment on November 19, 2007 to avoid the compound interest of over $900.00. This was not without much effort on my part. Weeks in advance of the end of the promotional rate ending I had made arrangements with my Bank Of America account to pay the balance and move it to low interest credit card account. When requesting this payment the customer service representative informed me that the payment will need to be a check that they will issue as GE Money Bank will not receive electronic payments from Bank Of America. I checked the GE Account on line a week before the due data and found the balance was not paid off. In calling GE Money Bank they said that the payment was never received by their office. I called Bank Of America and found out that the check had been issued in a timely fashion and they have had a history of GE Money Bank not cashing the checks issued from Bank Of America. Hoping that the check would clear GE Money Bank I waited the final week and on the day the GE Money Bank account was at the end of the promotional period (before 5pm EST) I went on line and paid the balance electronically drawing funds from my savings account. The next day the balance due on the GE Money Back account was indicated to be $0.00. Days later, looking at my Back Of America credit card account, the check was indeed cashed by GE Money Bank 23 days after it was issued and after the promotional period . I am now in the process of trying to get GE Money Bank to refund the credit which is the same amount as the final balance, which is the same amount of the bank check, and the same amount of my electronic payment – doesn’t take a CPA to realize that it was a double payment!

In my assessment of the situation it sure looks like GE Money Bank engaged in unscrupulous, if not fraudulent activities to collect the compound interest from the 12 month no interest loan. I will be contacting my dentist to inform him that the company he is using is doing such things to his patients/customers.

This is the very least I would recommend that we all do – inform the companies that offer this line of credit to find a more reputable company to offer the finance plan and NOT USE GE MONEY BANK! I will also be looking into notifying the Office of the Attorney General of Texas; Consumer Protection.

Wish me luck on getting the refund.

This is a problem with Walmart Debit Card that is serviced by GE Money Bank, They lost my direct deposit and I cant find anyone with any sense to talk to about this. I am surprised that Walmart would attach themselves to such a company. I have numerous complaints and would love to be part of a class-action lawsuit against them.

customerservice@response.creditapplyonline.com writes:
0136IH
IAM SORRY FOR YOUS NOT GIVEING MEIJER CREDIT CARD,I HAVE CREDIT MENARDS $1,200 AND HOME DEPOT FOR $6,000 AND LAFCU FEDERAL CREDIT UNION F0R $2,000 VISA GOLD AND DIRECT MERCHANTS BANK MASTERCARD,SO THAT TO BAD THAT YOUS DO NOT THINK MY CREDIT ANY GOOD BECAUSE THEY THINK IT IS,I JUST WILL NOT SHOP AT MEIJER,I CAN SHOP AT THE OTHER ONE,IAM SORRY THAT I APPLY FOR CREDIT FOR A MEIJER CARD,YOUS ARE LOOKING AT BAD SIDE NOT THE GOOD SIDE,THE CREDIT CARD I HAVE ARE ALL GOOD IF YOUS WOOD OF LOOK AT THEM

SORRY FOR APPLY

GARY

I had acquired GE Care Credit to do a surgery for my dog. I am almost done with the payment and had I known (seen more carefully) that the promotional rate would expire, I would have paid in full balance. With $150 to pay, they are charging me a finance rate of over $200. Are they allowed to charge a finance charge to the promotional purchase? What is the point of getting it if it'll be charging a finance charge of the whole amount? I feel so cheated that I have to pay in finance charge.

Due Dilligence, and financial responsibility are NOT ENOUGH once you have become entrapped by GEMB:

GE Money Bank has one objective, to make money. They have no ethic or moral convictions and will ruin your financial reputation and deplete your resources, period.

Each of the "Application and Initial Cardholder Agreement(s)" documents that you signed contains a reference to the "AGREEMENT", which is "by reference, incorporated into and made part of" the document that YOU SIGNED when you applied for this "credit".

This "AGREEMENT" document is NOT provided at the time of application, yet by signing the application itself, you have acknowledged that you agree to the terms of this "AGREEMENT" . Included is this statement: "TERMS INCLUDE AN ARBITRATION PROVISION WHICH MAY SUBSTANTIALLY LIMIT YOUR RIGHTS". This is evidently how GE Money Bank can treat consumers in ways that are so clearly "illegal", however every consumer that borrowed funds from them has already signed away "SUBSTANTIAL" RIGHTS"!

I am in the process of attempting to obtain this mysterious and seemingly damaging and illegal document at this time.
The best anyone can do is to WARN everyone you know to NEVER EVER enter into any agreements with GE Money Bank, EVER. The "differed interest" offers are nothing more than entrapment. I was prepared to pay cash for a refrigerator, but the salesperson talked me into this 2 year no payment deferred interest option, so I can "leave my money invested where it belongs".

Paying off the balance is NOT an option with this company. Our "Federal Trade commission" IS the place to aim all of your complaints, but to protect yourself, you MUST retain legal counsel to represent you in real time.

It is still not clear HOW to end a relationship with this company, but keeping highly accurate and detailed record of every single thing that happens is ALWAYS necessary. Track record and retain every single payment you ever make to them. Pay by CHECK so you will have a paper record of your payments.

REMEMBER: WARN YOUR FAMILY AND FRIENDS, ANS WRITE TO YOUR LOCAL NEWSPAPER EDITORIAL PAGE.
THE ONLY WAY THIS WILL EVER STOP, OR EVEN CHANGE, IS WHEN NEWS OF IT REACHES ENOUGH PEOPLE TO AFFECT THEIR "BOTTOM LINE".

COMPLAINING TO AN ON LINE FORUM ONLY GOES SO FAR. YOUR COMMUNITY NEEDS TO BE INFORMED. FIND WAYS TO DO THAT. DON'T STOP, ABD DON'T EVER GIVE IT.

I strongly agree with this complaint. I have a Care One Credit card due to needing some brake work done at Midas. Midas hooked me up with GE which offered no interest for 12 months as long as I remained current. I sent my first payment 2 weeks before the due date for the amount of $50 (the balance was $500 at that point) and it posted right away. I sent my next payment of $50 2 weeks ahead of the due date and it did not post until the 11th (due date was the 10th)! I talked to a customer service rep and she said since they had not sent my my payment invoice in the mail, they would not charge me a late fee.

This time around I sent payment October 29th and still it has not posted with tomorrow being the due date. It was for $50 again and same as always sent via cashier's check from my bank. I called customer service and the rep again said she would credit it as being on time. I fear they are trying to force me to have missed payments so they can assess me with back interest which is a lowball immoral thing to do. My next payment is going to be for the remainder of the balance and it is going to be sent via certified mail. It really sucks that I have to do it this way but unfortunately I do.

Btw I'd gladly sign my name on a class action suit. I don't care about winning anything, it's always about the principle with me.

I have a very similar story to everyone else on this board... does anyone have any advice as to how to resolve? Are there any success stories out there?

I got linked to GE Money Bank through Empire carpets. I spent about $2500 on new carpets and used the 0% interest free financing gimmick. I sent payment for the full amount 2 weeks prior to the due date. For some reason GE Money bank didn't submit my check though until 2 days after my due date so now they say I owe them over $1000 in back interest charges.
I had great credit before this and now I feel so helpless. I either let them destroy my credit rating or I let them steal $1,000 from me.

Does anyone have any advice?

How do I address a letter to GEMB Empire. I have an account on my credit report I know nothing about.

Has anyone begun a class action suit against GE Money Bank. We will gladly be part of it.

Please contact me at my email address.

There has to be a stop put on these so called money making businesses , what can we as a consumer do to protect our name and credit. Taking all suggestions. thanks.

Everyone needs to take a look at this web page
http://www.consumersdefense.com/... It's helped me a great deal..

I financed carpet through GE Money Bank in August 2006, 12 months same as cash. I have triple A+ credit. GE Money Bank did not even send me a bill until one year later, end of promotional period, with one year finance charges added on in the amount of $1,000. I had never heard of GE Money Bank until I went online. I agree a class action lawsuit is what they need.

I am glad to have found out about GE Money Bank now. I was in my local Belk store recently & as they usually do at the register asked me if I'd like to apply for a Belk card to receive discounts. I did so as my purchase was large. I was instantly approved and then abruptly pulled off. When asked why I was told I would receive a letter in the mail. My letter came yesterday showing GE Money Bank as the creditor for Belk. The reason shown was 'UNABLE TO VERIFY IDENTITY'. I called Belk as there was no ph# on the letter for GE Money Bank. The Belk rep called GE MB & the first rep there said he would go to a supervisor & should be able to get me approved. He said they attempted to contact me 3 times to verify my identity. I explained I had 3 phone#s on the application (Home, work for which I was at during the day, and cell for which I have w/me all the time). He said they only show 1 ph# on the app, not so, I have the app! No message was left on my home machine either. I was connected to the supervisor who said after 3 attempts to contact me HE WOULD NOT APPROVE. I asked how he could prove they attempted to contact me, he said b/c my chart said so... I assured him they did not, at least no message was left on my home, by his own admission no attempt was made on the other 2 #s b/c he said he didnt see them. Thank goodness I didnt get hooked up w/them, I am writing to Belk & suggesting they look at the complaints here & consider other vendors to handle their credit cards. GE MB suggested I re apply & would probably be approved...not a chance to get hooked up with these crooks...

I'm not sure how this company stays in business because they do everything they can to rip customers off.

I'm just glad I was able to pay them off and close my account.

GE Money are just not willing to compromise. After being transfered to 3 different numbers and reps. I was told that if I couldn't pay the full amount owed it was too bad. When I first got behind I was getting 2-4 calls per day 7 days a week. Is that not harassment? When a client is willing to make payments ( just not the LARGE ONES) why not agree. My account has several hundred dollars of finance charges and late fees if you take them off I could with a reasonable finance charge I wouldn't be having this problem. The next thing is that when your items are reposed they still expect you to pay for them. Someone please email me with answers or who to call for help.