G2G
reviews and complaints

I recently made a purchase on G2G marketplace for some topoff. I was excited to see that they had an offer going on that said "BUY 1 GET 1 FREE, 3 days only" for 3 x pack plus bonus (they was also 1x pack). I thought that was a great deal and decided to take advantage of it. However, when I received my order, I was disappointed to find out that the seller only delivered the 3x pack and the bonus and no "get 1 free" as promised. I was confused and frustrated, so I contacted the seller and G2G to try and resolve the issue.

The seller claimed that the bonus was the "1 free" even though the bonus was only 30%. I was not satisfied with this response, so I decided to dispute the transaction. I received an email response from G2G that said they had warned the seller to edit the listing and make it more clear. They also explained that the "BUY 1 GET 1 FREE" offer meant that I would buy 15710 x 3 and get 14139 extra bonus, so the total received is 61,269. They also mentioned that for orders of 3 packages or less, they only donate 30%.

I was still not happy with this response because the seller had stated one thing and meant a completely different thing. I was promised 1 free pack and I only received 30% of a pack. I felt like they didn't care about their customers or being fair. They even stopped responding to my emails, which was frustrating. I felt like they were not trustworthy as a middleman.

To make matters worse, they said they would review the dispute in 7 days, but I didn't hear from them for 2 weeks. Then, they gave me 48 hours to respond or else they would close the dispute and give the seller the payment. This was not fair to me as a customer who had been wronged.

Overall, I was disappointed with my experience on G2G. I felt like they did not care about their customers and were not trustworthy as a middleman. I would not recommend using their services.

This website, G2G.com, is not worth your time or money. If the seller you're dealing with is a scammer, G2G.com won't do anything to help you out. All they'll offer you is in-store credit, which you can't use until you've accumulated 50,000 credits. I had to cancel an order worth $8.00 and got 6856 "G2G tokens" in return, but they're useless until I cancel more orders and get scammed more. It's like the more you get scammed, the more tokens you get rewarded.

Trying to talk to the website's customer service is a waste of time. I tried for a week and all they kept saying was that they'll forward my message to their team and get back to me via email. They never did. They just kept saying the same thing over and over again. They'll contact the seller, but that's about it. If you don't email them, you'll never hear from them again. And don't believe them when they say they've escalated your issue. It's just a way to make you feel like they're doing something, but in reality, they're not.

The website is based in Singapore, so don't expect to get your money back if you've been scammed. They won't refund you.

If you're lucky, you'll get a decent transaction with a legit seller. But if you're dealing with a scammer, G2G.com won't do anything to help you out.

Also, be wary of the reviews on websites like Trustpilot. A lot of the 5-star reviews are fake. Read the 1-star reviews instead, especially the recent ones. These are the people who have been scammed and have a reason to be mad. Don't let yourself be scammed too!

This company is not very customer-friendly. It seems like they don't care about their buyers and treat them like just another number. I have a feeling that most of the 5-star reviews are fake. The sellers take way longer than the advertised 1-hour delivery speed, and sometimes they even sell accounts just to steal them back from the buyer. When you report an order that's taking too long, you get an email that basically tells you to stop bothering them. They won't respond to any future messages.

Another thing to be aware of is that they don't refund you in real money, but only in store credits. This is a sneaky way to get you to keep buying from them. It's a well-known scam, unfortunately.

As of now, I've had to send a bunch of proof videos and photos, and they're asking me to give the seller another 24 hours. The order status is now "Order completed," even though I still haven't received what I paid for. It's getting ridiculous.

However, I did have a good experience with one seller named OctopusBlacK. He helped me out and delivered the account within 30 minutes. I would give him 5 stars.

One problem I've noticed is that when a seller's status is online, I assume they're actually online and available. But sometimes they don't respond, even though they're supposedly online. This has happened to me multiple times. When I cancel an order because it's taking too long, the seller can just dismiss it. Reporting the issue doesn't seem to matter. It's frustrating.

To make matters worse, my account got banned. I messaged G2G for help, but they just told me to contact the seller and wait 48 hours. After 48 hours with no response, they said I could try contacting them again. My hopes of getting my money back are pretty much gone at this point.

Now they're asking me to give the seller another 24 hours and to give them my username and password. It feels like I'm talking to the police and trying to prove my innocence. They also want a video of the in-game ban pop-up, the ban email, and a video of me logging into the social club account. It's a lot of work just to get my money back.

Overall, I would advise people to stay away from this site. It's not worth the hassle and the risk of getting scammed.

I woke up on 5-10 to find that you have made over 20 transactions on my debit account without my knowledge and authorization totaling over $720.00. I am now getting my lawyer involved as well as the authorities. I have never purchased anything from you, nor have I heard of you until now. I have tried waiting for the card company to investigate, but I am being charged fees from my landlord of $10.00 per day until the rent is paid in full. I do not have the money until I get paid again. That was my disability check you took

Hello, I have been actively selling on g2g since 2021. But after this incident, I learned that I need to focus on different websites. I delivered a 2022 registered account to the buyer and it was banned 5 days after receiving the account. g2g held me responsible and refunded the money... However, I presented all the proofs that I delivered. Obviously not given enough attention to review. I'm at a loss of $365 and I don't plan on going back until this loss is covered.

I recently purchased something on G2G, and was made aware AFTER I was charged that I needed to upload a picture of my government ID. I am not comfortable doing so, so I wish to cancel the order. After issuing a refund, it still has not been accepted. This is also some "requirement" they have to do, but I have never needed to upload an ID when I bought something online. This does not make sense whatsoever.

Dear G2G Support Team,

I hope this email finds you well. I am writing to express my deep dissatisfaction with the recent purchase I made on your platform under Order ID [protected]. Unfortunately, the seller failed to deliver the account properly, and I am extremely disappointed with the outcome of my case, which was closed without a proper investigation.

To provide you with some context, I purchased an account through your platform from the seller associated with Order ID [protected]. The account was advertised as fully functional and meeting the specified requirements. However, upon receiving the account details and attempting to access it, I encountered numerous issues that rendered the account practically unusable.

Despite promptly reaching out to your support team to report the problem and requesting a resolution, the case was closed without a thorough investigation. This hasty closure without proper consideration of the evidence and the seller's failure to meet the agreed-upon conditions has left me feeling disregarded as a customer.

I would like to emphasize that I have been a loyal customer of G2G for a significant period and have had positive experiences in the past. However, this recent incident has left me with serious concerns about the level of service and support provided. I believe in your platform's commitment to customer satisfaction, and I kindly request that you rectify this situation by taking the following actions:

1. Reopen the case associated with Order ID [protected] and thoroughly investigate the issue I have raised regarding the incomplete and unusable account provided by the seller.

2. Engage in a fair and unbiased assessment of the evidence presented, including any relevant communication between me and the seller, to ensure a just resolution.

3. Refund the full amount I paid for the account as a gesture of goodwill and to compensate for the inconvenience, disappointment, and time wasted in this matter.

I trust that you will take my concerns seriously and act promptly to address this issue. I value the reputation and integrity of your platform and believe that by resolving this matter satisfactorily, you will demonstrate your commitment to customer satisfaction and uphold the high standards that have made G2G a trusted marketplace.

Please acknowledge the receipt of this email and provide me with an update on the progress of my request within 24 Hours. I look forward to your prompt attention to this matter and a swift resolution.

Thank you for your understanding and cooperation. I am hopeful that G2G will take the necessary steps to rectify this situation and restore my faith in your platform

Attaching all evidence below

Thank You

Pratik Bose

I'm solo seller, I got some problems with g2g when I sold an account in league of legends grandmaster 04/23

at first I gave all info to the costumer (login, password, full info account and email with all). I gave the email without recovery email and without phone number following the g2g rules.

So, the costumer playd a lot of games and didnt change the account to his email or some, he is off 7 days already.

G2g block my withdraw because costumer didnt change the email. So, resume:costumer got mine account and I lost both (money and the account).

I'm really sad cuz its my work, i'm from brazil and I sell account for living and i'm trying all. Tried to tall with the Arthur1999 and no support

I'm a new seller at website www.g2g.com, I did transaction with someone in the platform.. And was uploaded screenshot very clearly after the transaction. But, the buyer tried to foolish me.. He asked for video proof, even he did traded with me in the game directly use his character name based on his order in g2g website.. And the buyer said he just a reseller, who traded with me in game is not him but his friend.. And his buyer want a video proof from me that I was delivered the game currency. Ofc, I don't have because all this time I did traded with real buyer not reseller like him, they never asked me about video proof just screenshot is enough. I was reported about this scam buyer to g2g support.. But, seem g2g supported this scammer.. They cancelled my order easily.. Without any serious investigation about this scam buyer.

This website has disabled my sales account for no reason. First, saying that your account has been deactivated due to the delay in account delivery. In the event that my account was not sold at all and fake emails were sent to us for fraud. I emailed several times to be told that they are scammers. They do not follow up at all. After realizing that my account has not been sold at all, they give an incomplete answer without any reason or proof and say that we have given your answer. Are they really scammers? I wonder what kind of response and support this is. These completely destroy the rights of users . they was angry me really

my g2g email:

[protected]@gmail.com

So I bought an account on G2G that was sold with full email access but was reclaimed back as I mentioned in the title after one month so now I don't have access to the account anymore! The email still works but the account was reclaimed via epic games support I guess and the email is changed so there is no way of getting the account back and the support firstly said they can't do anything which is [censored] because this can't be more obvious that the seller or original owner reclaimed the account. Ticket ID: 2328566 marked as solved but it's not solved because I lost my money now and access to the account.

Hello! my Account ID is Chrom94.

I have sell a account, but I cannot withdraw my money. I sent documents, water and electricity bill. But each time I received an answer that the documents do not meet the requirements. When asked what exactly the problem is and how to solve it, unfortunately, each time I received template answers from the bot that do not help at all. Please review the documents. If something is wrong with them, tell me how to fix it.

It has been more than 2 months since I sold the account and the problem has not been resolved.

2 - March - 2023

I placed an order over which there was a mistake in terms of quantity value, which I addressed to the Seller, with screenshots proving that a mistake must have occurred, because at the list price, the qty did not match the amount I had paid. The Seller flat out demanded the transaction to go through anyway, which I denied and offered to cancel and resubmit so the correct amount would be delivered.

The Seller than jacked the prices, which I have screenshots to prove. When confronted with this the seller went offline and stopped responding.

I placed a ticket with support that completely ignored my screenshots and text and answered with a boiler plate regarding delivery delays, and that I could cancel the order and place with another. So, anyway, I did. Now it says the seller must accept the cancellation, which he/she is not going to do, or I must wait 48hours to get my money back. Worst part is that I contested this support and they simply doubled down, saying I must wait for the seller, and closed all my tickets.

Basically, this company is withholding my money, for no reason, refusing to communicate, and I even wanted the money back in store currency... Absolutely HORRIBLE service. NEVER. AGAIN.

My account on Lost ark got hard scammed. my gold (260k and all my level 7 gems) on my berserk got stolen. he exchange on the gamepal date all my gold to crystal. now he dont answer. Goldenhands said he cant help me so a friend is helping me (Cadisz) i buy brelshaza G1-G4 and after a while he wrote he did Gate 1-2. but cant find a group anymore. but i bought today a new gamepal and the new seller said on my account never brelshaza g1-g2 did. so i checked and saw all my stuff went away.

Cadisz and GoldenHands are big scammers

g2g . very dissapointed g2g service rn. bot support contact. every make a ticket they always response template useless information. and rn my biggest issues lot of cancelation and late payment time withdraw . especially when near weekend. they can cancel without any reason. u know "time is money"is? im so disaspointed ur web support so useless too noone response someone complaint. email support also useless too just sending useless information template. i aplready pay ur tax i just need my right as seller. hope G2G read this cuz i do some email they just received by their bots lol

Hello

On 30 January 2023 a person wants to buy 150k fifa 23 coins from me. We discussed everything than when i delivered the required amount of coins to him, i went to see the active orders and nothing was there,maybe he canceled the order or didn't even place an order. than, i told him to place an order so i can fill the required amount so he confirms it however he didn't reply to me.

İ have proof of our conversation and the delivered amount as planned.

Recently, i sold an account on g2g and got 22.50 euros, however i cannot withdraw them in any way possible, because apparently the address i have put does not match my ID one, i changed it and still this, they wanted a statement from a bank or a bill, which i provided, but still no, funny thing is all the support i get is just bots replying to me that the proof of address is fake and they keep resolving my tickets, i am deeply disappointed and annoyed by the g2g support when i literally want to use the balance in their site, i never thought it would be so difficult and annoying to withdraw 20 euros

After attempting to purchase currency via their site, I waited well over an hour only to realize there is a indepth verification process. I requested a refund, no biggie.

A week after, I decided to do the verification process and it went thru with no problems. Never tried to purchase currency that day tho.

Leading to today, I attempted to purchase currency on their site to only get hit with "verify now" when I tried to use multiple payment methods, each failed the verification process.

I recently bought an in game top-up and I didn't get past the verification process. I cancelled the order few days ago and I still didn't receive my refund. I mailed [protected]@g2g.com asking about the refund but they didn't provide any specific information. They say that the ticket has been resolved but I still didn't receive my money. Account id-[protected] purchase made on 21 dec 2022. Seller- Bless_Store offer id-#[protected] (I couldn't find the order Id since I cancelled the order almost 3 weeks ago)

Transaction info:

ORDER № [protected]

Nov 23, 2022, 12:02:07 AM

Seller/ Scammer:

https://www.g2g.com/Shiroe2k

The G2G seller reclaimed the account after 14 days of protection had passed. I complained, but g2g refused to entertain me, saying as the 14 days of protection were over they can't do anything.

The scammer came into my dm's and confessed to scamming, and said that g2g had the money frozen and I can it back from them. I sent them all the screenshots and messages but no response was given.

The only possibility is that they want the money for themselves. What is happening here?

I am attaching the evidence.

Hello! my Account ID is [protected].

I have completed several orders but I cannot withdraw my money. I sent documents, a passport, in which the address of my registration and my name are indicated. Also, I sent a utility bill. But each time I received an answer that the documents do not meet the requirements. When asked what exactly the problem is and how to solve it, unfortunately, each time I received template answers that do not help at all. Please review the documents. If something is wrong with them, tell me how to fix it.

I bought an account

But after 2 days someone else that was not me tried to log into that account

Steam saw that and Closed that account until verified

I contacted The Seller But he wont help in any way instead he says that i was cheating

But in the screenshot u clearly see its an alert that someone else log into

The Seller straigth up ingores it until the order has been fully confirmed

I bought a steam account from him on October 26th 2022.

ORDER №[protected]

Oct 26, 2022, 12:38:10 AM

He gave me the login details and after 12 hour the account was taken by him through Steam's recover stolen account. I have created a ticket on G2G and they closed it for no reason.

I have added some screenshots regarding the account and how he changed the email and locked it.

Btw half of the CS:GO prime sellers on G2G are scammers. Do not fall for it.