G2G
reviews and complaints

Hello!

Today 12.10.2022 i bought and paid for LeagueOfLegends account from my PayPal account. Money was deducted from my account, successfully paid, and it's stuck on verification with (money recieved). Website asked me to change my local phone number and informations on my account. First of all, why website asked me that after i made payment not before it? Now im stuck for 72hours to confirm my informations by support, money is deducted and i dont have my product? It's not right because it wasnt my first payment... Order number is [protected].

G2G - Order stuck on Verification and very un-responsive on Tickets, Pease reply

I have purchased some wow classic Gold on G2G, they requested me to upload my ID via their EKYC system. After so, a ticket was created for the verification with a note saying "Thank you for the submission. Your documents are currently being verified and the process may take up to 24 hours" I still have not got any response on any tickets created.

Please follow up on this ASAP as i would not want to end up on a refund to this case.

Ticket:#[protected] [protected]

I have purchased some wow classic Gold on G2G, they requested me to upload my ID via their EKYC system. After so, a ticket was created for the verification with a note saying "Thank you for the submission. Your documents are currently being verified and the process may take up to 24 hours" I still have not got any response on any tickets created.

Please follow up on this ASAP as i would not want to end up on a refund to this case.

Ticket:#1988111

[EKYC] - Buyer ID [protected] has just submitted eKYC documents.

Order number: ORDER №[protected]

I would like to inform you that I am a permanent buyer and the first time they hinder me because I was purchased with a large amount of up to five hundred dollars. I am Qatari and my salary is twenty-five thousand riyals per month. Thank God, there are no taxes, no electricity bills, and free water for Qataris. You asked me for many impossible requests to verify. I sent you a picture of my card and a picture of my face My birth and also my mobile number and also is it possible that I am not the buyer personally I sent my payments from my accounts from the bank and Paypal and I also sent you a bill for my other mobile in the same name and payer this month and until now I can’t buy. And benefit for you and meAnd now I have been trying to contact you for three days and no one has received a final response from you. I hope for cooperation and understanding, and I have been suspended for more than a week.

Account ID 7984321

JASSIM ALKUBAISI

I have purchased a valorant account on G2G, with unknown reason, they do not accept my mobile number as the country verification and requested me to upload my ID via their EKYC system. after so, a ticket was created for the verification with a note saying "Thank you for the submission. Your documents are currently being verified and the process may take up to 24 hours" currently it has been over 27hrs since the ticket was created and i still have not got any response on any tickets created.

Please follow up on this ASAP as i would not want to end up on a refund to this case.

Ticket:#1973732

[EKYC] - Buyer ID [protected] has just submitted eKYC documents.

Order number: ORDER №[protected]

I bought orbs from a seller on g2g on 24 Aug on a game Diablo Immortal. Everything was doing fine until the seller did a refund for the purchase on 23 Sep. The game developer deducted the orbs from my game account. I contacted g2g support but there was no response but when i checked my secondary email, they had already closed the case. I tried contacting the support again and again but they kept closing the case due to lack of response within 72 hrs. Even tho i had all the evidence to prove that i am being scam by the seller but g2g is not willing to help me at all. This had been a very bad experience for me and i will not recommend g2g to anyone. Their support team is just trying to close the case asap to save their trouble.

i'm an active customer but after today i will never visit the website again.

i paid a big amount for steam cards and sadly payment was stuck on pending after taking my money they asked me after word i have take pic of my own id and bank card.

are u for real ? why didn't u ask that right before taking the money ?

why is my payment stuck on pending after i uploaded the documents required ?

and why the hell the support team telling me it will take 72 hours for such a silly thing.

imagine the seller runs out of stock it will take a whole week to get my money back.

for ur safety don't buy from this website me as a loyal customer to them i didn't receive any good support. sooo bad

now i'm selling gold and take the blance in g2g acc when i withdraw in my paypal after 2 days the money is back and g2g tell me u need a bill virtication wi send tickt to them to tell i have live with my dad and all bill with his name what should ido they don't tell me anything just tell me send a bill send abill so i'm send bill with my dad's name they refused and now can' withdraw my money so don't dell this site again rly bad site bad support

So I sold this game account on G2G and after verifying my mobile number and the eKYC verification I tried to withdraw my money to my Skrill account and got this -

Your Ticket ID: 1917546

Your message:

We would like to inform you that your withdrawal request is currently being verified and the process may take up to 24 hours.

Thank you for your patience.

And after like 1-2 days from that email I got this

Ticket ID: 1917546

Thank you for contacting us!

Thank you for being our seller. While the system has accepted your previous documents, we are unable to approve your application at this time due to incomplete / missing information after further review from us. In light of this matter, kindly re-upload/update the following documents so we may proceed with the verification:

Update your First and Last Name (as per submitted photo ID)

Recent utility bill dated within the last three months that matches billing information.

You may re-upload the document from the link below:

https://www.g2g.com/account/sellerRegister

If your identity document does not show your address, please upload Proof of Address (utility bill).

You may update your First & Last Name or Date of Birth here.

Once you have re-uploaded the document, we will review it again and notify you when there is an update.

And I did upload those documents and for almost a week I didn't get any response and whenever I open a ticket I get that bot mail saying that my ticket has been recived and they'll look into it but I never get any response

These kinds of thing makes me wonder if this site is actually legit or a scammy one

I purchased gold from G2G roughly three weeks ago. Soon after purchasing i realized i needed to verify my identity by showing them my ID and debit numbers on my debit card. I was not comfortable with this so i canceled my order before I received any gold. They said they would refund me my money and never did. I have the emails where they said my order was canceled and I would be getting my money back in 1-14 days Since than they have gone back on their words and now, they say they never received any money and to contact my bank. I'm in utter loss of words as the purchase was over 1 thousand dollars... and now they're basically telling me to go screw myself after being a customer for nearly 4 years.

I am writing this on behalf's of my IRL friends, but i watched everything personally go down. He purchased 1,000$ worth of TBC GOLD to the server benediction alliance from G2G, and once the days started rolling by, he requested a refund. He heard nothing back from G2G untill finally they said they never received his payment. the 1,000$ was taken out of his account almost immediately after the purchase, and never returned. 3 weeks later, still emailing back and forth with G2G, them denying they received the funds still insisting He contact his bank, thats exactly what he did. Well guess what happened, the purchase disappeared from his bank statement, and the bank says they have no record of any purchase of 1,000$. So, the money is gone from my account and G2G has completely and utterly disregarded me and stole my money. DO NOT USE THIS COMPANY THEY HAVE TURNED INTO COMPLETE SCAMMERS. disgusting. I will be making youtube videos, reddit posts, reaching out to bigger streamers, etc. sorry for the rant, but 1000$ is 1000$

I have bought a 50$ Valorant account and the Information was utterly wrong. I have tried to contact the seller but doesn't respond. I found not log into the account and I have now being ghosted by the seller and he took my money.

The details of the order are:

ORDER No: [protected]

Sep 3, 2022, 7:28:26 AM

on August 22, 2022 at around 8 pm I purchased a counter strike global offensive account, everything is fine so far, I check the account after payment, I see that it has Prime Status in the inventory, everything is ok, tonight I go on Steam and receive a the alert that someone gave a refund for an item, the seller of the account gave a refund to Prime Status, I tried to contact the seller but to no avail

I ordered a product for $500 and got stuck on the verification stage of the order.

It has been over a day now and neither of my two tickets have been responded to. One ticket has been manually closed several times by an assigned agent without any response. I can also clearly see that there were assigned agents to the tickets but they just haven't responded.

I've been using G2G for years now and this is the first time I thought to myself that G2G is a waste of time and they take forever to reply. I've spent thousands of dollars on their website just for this one bad experience to completely ruin it. If this doesn't get resolved, I won't be using this website ever again.

I purchased $50 worth of gold for Lost Ark yesterday, 8/1/2022. After a few minutes, my order updated to the verification process. At first I thought it was something G2G had to do on their end, until I saw the verify link. I followed the link, scanned and upload pictures of all documents required, and everything says verified in my account. However, my order has still not updated. I tried submitting a ticket, but they immediately closed it. I reopened it, updated a few bits of information on it, and have still yet to receive any form of response. Definitely starting to get a little worried, as there are tons of mixed reviews. Please, let me know what is going on so I can either get my currency or just refund the order altogether.

Ticket ID: 1828234

on July 30, i bought a few millions on gta v money on g2g without knowing in what i was getting myself into.

After doing kyc verification and sending them picture of my card they rejected my card verification and keep making me to do the same process over and over again but without saying why they're rejecting it.

This page works with the same system as any scam where they trap your money and after make it impossible for you to receive the product that you paid for or to get a refund without them taking a bite of your payment (if they give back any)

why they dont ask for kyc and verification of the account before you buy? why they make it look like you just 1 click away from getting your boost but in reality they just waiting for you to pay, grab your money and block you from getting anything.

DONT BUY ON THIS SITE AND DONT RISK YOUR IDENTITY AND PERSONAL INFORMATION TO BE ON THE HANDS OF CROOOKS LIKE THIS ONES!

I'LL BE PAYING SOME ADS ON GOOGLE TO LET EVERYBODY KNOW WHAT KIND OF COMPANY IS G2G AND ALSO SHORTING YOUR STOCK TILL 0

Hi All,

My name is Saad Atef, I'm computer science student and I work for Vodafone IS in customer service

So I know how to do good with customer service.

But when u don't reply to customer and don't listen to customer and don't even try to help the customer

What is this called?

Very briefly

I sold my FIFA account on the g2g platform and there is no problem between me and the seller

And I was surprised by a false report against me from g2g that I had sold outside their platform, although my money already was in their possession, but it was a report in order for them to take the money from me in a barbaric way, and I even tried and tried to explain the matter, but there was no response from them

In the end

They closed my account and took the $170 of my money that I want, so they paid after my personal expenses, and they have a net profit of more than $2 million, and they look at my $170.

And I'm not even a citizen of their country to file a police complaint, so,

I want help please

My g2g account

[protected]@gmail.com

thank you

I made an order today 16 July and the turnaround for payment verification says 5-30 min, its been around 4 hours now with it still saying pending and after talking to my bank they say the charge wasnt rejected. So im in a permanent limbo of being down 150 dollars and nothing to show for it. ORDER №[protected] is the one in question. why advertise such short turn arounds when it doesnt happen. My friends have had similar experiences with your site and if this isnt fixed ill recommend anybody but your website in the future.

Hello! So today 14 july i wanted to buy 4500 game coins. I press buy now i go on my phone to approve the money to go in their account and then i wait to show on the site that the seller will give me the gold but it wasn't like this. After i accepted the transfer from my card the site was saying nothing about that i gave them their money so i try to contact the support nothing. Now they canceled my order because of non-receipt of payment. Down i attached a file from my phone where you can exactly see the payment to them approved.

Hi

I have ordered some currencies in G2G on the 7th of June 2022. The sellers only delivered 2 out of 3 orders within 24 hours and 1 order never arrived. I tried to contact the seller in the first place and they kept on ignoring my message or telling me that they will deliver the oder. I have warned them that if they don't deliver it, I would have to report it to G2G but despite the warning, the seller never delivered my order. Until the 10th of June, I have enough of it and reported the incomplete order to G2G to have a look at the issue. However, after 3 days, the order was marked as solved / complete (without any reply from G2G or any notifications) even though I have not received any currency I have ordered nor did I get any refund (as I requested in the complaint). I sent a ticket after realizing it but after 3 days, even though it was passed on many employees, no one even bothers to send any replies or updates on my issue. That's why I have decided to reach out to this complaint platform!

It was very frustrating that I get scammed by both: the seller and G2G. Please have a look into my issue and give me a reasonable solution. As a new customer, it is very unprofessional from G2G to treat buyers like this and always side with the sellers to scam buyers (as I have heard from many victims as well).

Thanks a lot for your effort!

Regards,