Frigidaire

Purchased this refrigerator in September 2022 and November 2, 2022 it completely quit cooling! I lost all food in freezer and mostly everything in fridge. Customer service is horrible with calls going straight to a call center outside of the United States with 10 second lag time and static on the line. Took half an hour to get an appointment with A&E Factory Appliance Repair. I went online to read reviews and there is barley anything good there! The reviews for those folks are downright sad.

So... 2 months later, I am out $1800, have no food and no working refrigerator and have to wait nearly a week just for someone to come out and inspect. Wonder how long it'll be until it gets repaired?

This is unacceptable and you've lost a future Frigidaire customer.

I purchased an extended warranty with Electrolux for all five of my kitchen appliances. On September 3, 2022, my microwave caught on fire. Thankfully, I was in the room and immediately stopped the microwave. I called Electrolux to have my microwave replaced. The below is a list of the event that have occurred, and I am still, almost three months later, without a microwave.

September 6th called Electrolux and was advised that a service technician would have to come out to confirm the microwave was not repairable. (it caught on fire but okay)

September 9th service repair from A&E came to my home and confirmed that the microwave was not repairable.

September 30th finally received my new microwave which was shipped directly to my home. Microwave installed and is NON-WORKING! Called Electrolux and was advised that a service repairman would have to again come to my home to service the brand new microwave. I spent countless hours on the phone and chatting with service regarding my dissatisfaction with Electrolux wanting me to keep a broken microwave and have it repaired. Would anyone buy a new appliance, get it home and it not work, and keep it? Electrolux would not make it right and send me a new WORKING microwave.

October 6th - service repair from A&E came to my home and said the control panel needed to be replaced. Part ordered and was to be shipped directly to my home. Repair appointment made for October 24, 2022.

October 8th – got a text that my part was on backorder.

Today is October 31, 2022. I have no part. I have no scheduled repair appointment. I HAVE NO MICROWAVE.

I have never dealt with a company like this before. It is unbelievable. I cannot get anywhere, with anyone. I get nothing from customer service, either by phone or chat. I have spent endless hours trying to get my microwave. Is this what it takes? I paid for my extended warranties; they weren’t free. November 3rd will be three months that I am without a microwave.

I am hoping that someone at Electrolux will make this right. I am hoping someone will have a conscious for a single mother who lives a simple life working and supporting her kids to get her microwave replaced with a new and working microwave.

Purchased Nov. 2021 & it has not worked more than it has worked in the 11 months we have owned it. It is now out of service & we are waiting to hear from the second repairman. He claims it is the seals! He was here October 12, 2022 & said it would take 8 to 10 working days. Today is 13 working days and we have not heard a word. Fortunately, this refrigerator is our garage refrigerator. We would have been out of luck if it had been our primary one. I am so angry & disappointed with this Frigidaire product. I asked if there is a Lemon Law with a refrigerator like there is with automobiles. The holidays are coming up & we will have no back up refrigerator. Even if we do see the repairman again, I will not trust this refrigerator to continue working. It only worked for a few weeks after the first repairs & it is doing the exact same thing again! The freezer frosts up & frosts hangs from the top of the freezer and on the shelves. The refrigerator part does not get cold. The refrigerator made a loud noise & ran continuously the first time.

Our fridge was purchased on 8/3/2020. We have had two technicians out, purchased parts that didn't fix the problem, been on multiple calls with customer service (including one representative that hung up on me), as well as chatting on line with customer service. Now I'm being told to buy a new door for $400 on my 2-year-old fridge (warranty is only good for 1 year) and I feel like Frigidaire was dishonest when selling me this fridge. As a consumer, I expect my fridge to work 2 years post purchase. Does Frigidaire set their parts warranty for only 1 year knowing that their parts will break shortly after?

Purchased a $2000+ frig. last week on Tuesday the 18th of October. It Has an issue with a water leak on the back of the unit. It appears to be a splice coupling that is leaking, but Frigidaire says they can't even file a report because the system is down! I have heard this for several days now and I am disgusted. What gives with Frigidaire? They can't even file a work order or take a message to call back? Wish I has gone with another brand now.

Do not buy frigidaire products! We bought a frigidaire induction cooktop stove. About 8 months later it just stopped working while we were cooking. Contacted warranty department. They sent the work order to the tech service that said we did not have a warranty. We had to send the tech service the bill of sale before they would come out. A couple of weeks later tech came out. Trouble shooter cooktop and determined he had to order a control board and come back. A few weeks later he came back installed control board and it still did not work. He called frigidaire master tech and told him it still doesn't work and the wiring diagram that came with the cooktop doesn't even match the cooktop wiring. They told him to order all 5 elements and come back on another appointment and change them all out. The tech told me that that will not fix it but he has to do it because they told him to. At this point we have been over a months with no cooktop. By the time he comes back we will be well over 2 months. I recently called frigidaire and got the run around. We have not received any calls from tech service for another appointment to come out. My wife has a home daycare and we have 4 kids we can't cook fir with a fully operational kitchen. Conn's is the retailer we purchased the product from and they should be ashamed to carry frigidaire products. Any retailer that sale frigidaire products should stop selling frigidaire products because they do not care about the customer or honor their warranty. Their should be a class action lawsuit against frigidaire for ripping people off.

Oven broke after 2 months throwing error code f022. Obviously still under warranty. Called 1800# 8 times already first three times they said the were trying to send someone to repair it, but couldn’t find someone in this area. Twice they said they would send another one. Now they are saying they need to try and get it repaired first. It’s been three months already still under warranty! I’m going to seek legal representation if I don’t have a working oven by October 30!

Bradfield 78801

Laundry center caught on fire drying a normal load, small load and a load with nothing unusual in it. I have attached pics. This could have been a horrible catastrophe had I not been home and nearby to put it out.

Owner of property

Abigail Margalith

Contact email is my assistant: [protected]@gmail.com

Contact Cell is my assistant: Sandra Hedrick 858/248-1151

Purchased a refrigerator and delivered on 9-16 Stop working 9-18 frige side never get above 20 degrees. Call for service tech sent out changed numerous parts. Subsequent calls for help, tech informed us it cannot be repair. Calls to service department indicate sent to back office. No resolution. With out working Frige now over a month. Escalated to supervisor who indicated need another -tech out another opinion.

Presently no way to cool home items except in cooler. Another service call set up no ETA. Rep wants me to call sevice tech directly. These are know issues with Gallery Unit. Cannot understand why was sold this unit if these issues were so pronounced

Would like change out to 22.1 cu . Freedmans in Knoxville indicated they cannot do antything since Frigidaire is involved. Where do we turn?

I purchased this unit on 6/9/2022. About October 7, 2022 I noticed that the unit was making a funny noise and upon inspection of the unit I saw that a massive amount of ice had built up on the unit condenser. I have attached two pictures. The ice was so thick I could not remove the filter. The temperature in the room at the time was 74 degrees. I unplugged the unit and waited until all the ice had melted. After 2 days I plugged the unit back in and the condenser immeditialhy began to ice up. I unplugged it and attempted to call the Frigidaire Customer Service number provided on their web site for repairs.

I have now been calling that Customer Service number for a week without being able to reach a human. When I call the automated voice tells me I will be helped shortly and then the phone just rings and rings and rings and rings and rings and rings and rings. I have stayed on the phone for 20-25 minutes each time without being connected to anyone. It's very frustrating.

I have owned a Frigidaire microwave for three years and have had problems with it. First problem is it will not stop running and you have to keep opening and closing the door. Second problem is it started shooting sparks from the metal plate on the right. I have warranty with Sears and their tech person said it is shooting sparks because of paint peeling and Sears refuses to fix or replace because they said it is a manufacturing problem. I have called Frigidaire and got nowhere but transferred around from one extension to another. When I told the last two agents I spoke with, they said call my warranty company. I told them I did call my warranty company and that they had already been out for an evaluation and what the outcome was. They refuse to replace nor fix and that it is a manufacturing defect and that its on me!. I am making a complaint to the U.S. Consumer Product Safety Commissioner against Sears and Frigidaire because it appears that neither one of you wants to take responsibility for this microwave. I did not manufacture it nor damage it and I want something to be done. I am not going to stop here until I get some results.

We purchased this refrigerator serial # WA92202744 three years ago in 2019. Four days ago, it simply quit cooling. We lost $100 worth of produce, meat and other items and spent $80 on a repair call only to find out that the coolant has leaked out and will cost more to fix than the fridge is worth.

Three years of use on an item that should last 10 years at a minimum is absolutely horrible. The appliance store noted that they have no recourse with Frigidaire and if I complain Frigidaire will likely just say, "Oh, well."

Interesting factoid...the appliance store told me that if I had problems all along and had put in numerous service calls, I might have recourse to secure a new machine under Lemon Laws. Seriously, lots of little problems or one big problem, what does it matter? The end result is the same: a company that produces sub-par appliances, stands behind nothing, and rakes in profits whiles hanging the consumer out to dry.

Ordered a new freezer, which was delivered. We plugged in and the top part of the door does not close appropriately and completely frosts up. They ordered a new door and gasket - which delivered, and installed and the freezer is still frosting up. My husband had to install the door because NO ONE would come to the house after the first visit. I have called the service line every week for a month and still can not get someone out here. They say they will call back in 3 days and they don't. This has been going on for a month now. Called today 10.11.22 and asked to speak to the manager and the customer service rep refused to connect me to a manager. I am so very frustrated with this. I want a new freezer delivered asap.

Puchased top door stainless Frigidaire refrigerator..November 2021

Bought extended 5yr warranty..as extra precautions. Making lots of little noises and plurps..all the time..

End of September..purchase several hundred dollars to fill my freezer with meats frozen foods..filled bottom with other condiments fresh vegetables and fruits..two days later my refrigerator completely shut down.

Cld Frigidaire warrant y line

That Friday .called at their suggestion to call repair persons..well thru weeks 9f texts they canceled on me three times...due to car troubles...called a local Biloxi authorized dealer came right out (over 3 weeks later fulling with recommended by Frigidaire

Prople..Appliance tec wrote

Text to Frigidaire..after many calls ..Oct 5th week

Finally stated they are going to review?I'm 83 yrs old this has been an ordeal

Bought a Refrigerator 5/11/22 and it had 2 dents in it, they took $200 off because of the first dent noticed. Later found out there was a dent in top freezer door and now it won't stay closed and it works extra hard and frost over badly! They delivered 3 gaskets to my home and the repairman came out twice and now it is worse than before he came to fix it! am having major surgery on the 17th and I keep getting the run around between the repair company and frigidaire! My one year warrenty will be expired by the time this is done! Nothing is going to repair that dent! The fridge needs to be replaced! It had to have been dropped during shipment or delivery! All my appliances in my home our Frigidaire, I never had a problem until now! This has been the most frustratiing experience! Someone please help me! Model No. LFTR1835VF and Serial No. BA21219068 reference no. as of today [protected]

10/03/2022

I called Frigidaire Support and Chat and did not get a satisfactory answer or help. The issue is my newly purchased dishwasher. Although it works well the design of the dishrack does not allow me to insert the rack into the washer. The rack wigles when loaded and I have to manipulate it and remove some dishes to get it inserted into the washer.

When I called Figidaire, they couldn't help because the rack wasn't broken. It doesn't work well, that's defective!

Purchase Date: 10/27/2021

Model Number: EFIC235

S/N: A2108405900000782

Product no longer makes ice: approximately 9/10/2022

9/12: Contacted FRIGIDAIRE for my Countertop nugget ice maker for warranty service. I was referred to CURTIS INTERNAIONAL Ltd 800.968.9853 for warranty service on this item

9/12: Contacted CURTIS INTERNAIONAL Ltd, they advised I will receive an email for warranty claim.

9/14: Submitted email w/ supporting photos as requested by CURTIS INTERNAIONAL Ltd

9/14: Received case number, and I followed up via phone and I was advised it will be 2 days for response. I will receive an email.

9/16: No email received, I followed up with CURTIS INTERNAIONAL Ltd but they did not have an update. They advised someone from warranty department will email me tomorrow or the next day.

9/19: No email received, I followed up with CURTIS INTERNAIONAL Ltd but they did not have an update. They advised someone from warranty department will email me tomorrow or the next day.

9/22: No email received, I followed up with CURTIS INTERNAIONAL Ltd but they did not have an update. They advised someone from warranty department will email me tomorrow or the next day.

9/27: No email received, I followed up with CURTIS INTERNAIONAL Ltd but they did not have an update, I was on hold for 28 minutes. They advised someone from warranty department will email me tomorrow or the next day. I asked for supervisor, they said a supervisor was not available. A supervisor would call me back tomorrow.

9/28: No call or email received as promised, I followed up with CURTIS INTERNAIONAL Ltd to speak to supervisor that was supposed to call, but call center representative did not have an update. She said the supervisor, Blair, will call me in one hour.

9/28: I waited 2 hours, no return call or email. I called back to CURTIS INTERNAIONAL Ltd but they did not have an update.

Bought a Frigidare freezer top of the line, broke one within 45 days, all the food spoiled, blood everywhere from the frozen meat. Frigidare took one week before they could send anyone out, then they said it will take several weeks to fix if they can find the part... I asked for a replacemetnt. This is a horrible company and nobody should buy anything from them $ 1300 down the drain. they are crooks.

My husband purchased a refrigerator from them about 7 months ago took 2 months to get someone out they came out yesterday and they broke it even worse now it doesn’t work at all. All the food has to be thrown away and they said they can’t get someone in until the 28th. Now I’ve lost over 300 dollars in groceries is worse than before they came. And now no one will do anything at customer service. My husband was hung up on while trying to resolve the problem. It hasn’t even been a year and they should replace it. I’ve contacted the BBB as well.

Purchased from Home Depot July 19, 2022, Delivered July 29, 2022.

Model FRTD 2021 AW: Serial # 4A2090 7558

One week after delivery I noticed condensation - water on floor of unit.

Called Frigidaire - they sent a repair person August 3. He reported that the tube was blocked, but didn't specifically state the unit was UNREPAIRABLE - which is what Frigidaire requires.

I called Frigidaire (many times) - they sent out a second repair person. They came August 29. Spent over an hour measuring and taking pictures. They tried to call Frigidaire, but were put on hold for over 15 min.

For some reason the report neer got back to Frigidaire - I have called many times. A&E says they sent it, Frigidaire has never gotten it. I am the go between. I have over 6 calls to A&E and over 11 to Frigidaire.

I have a detailed time line written out which I could attach with dates and names of individuals I have talked to. (I'm 82 years old - can't figure out how to attach to this format)