FlightHub
reviews and complaints

FlightHub agency charged my credit card twice for the same flight.
I have booked the ticket Aug 18/2021 nearly 4 months no result.
conformation # [protected]
conformation #[protected]
it's impossible to get a hold of any one to discuss the situation.
also request to cancel one of the ticket because the traveler had Covid19, that ticket request for cancelation is cancelled. it's very unreliable and deceitful company. it shouldn't be allowed to mistreat and cheat people

I had booked a flight to San Fran and then had to rebook due to Covid. I had until Sept. 30 to rebook. I rebooked my flight to LAX from YVR and due to recent changes in Covid 19 I am not able to go. I called to get my flight credit and was told I didn't have a confirmed reservation but when I log into my account it shows that I do and also when I went on West Jet it showed the flight as being booked. I called flight hub and the agent said I didn't have one and the website is wrong. I have not received a refund or a credit and Flight hub is saying there is not credit and no reservation and I missed the deadline which I didn't and my account is showing as having a confirmed flight, the agent put me on hold and came back and said it wasn't on westjet and then when I logged on it was gone but still showing on Flight hub. but I have no travel credit agent accused me of lying and told me I couldn't speak to a manager and there as nothing else that can or will be done. I should either have a refund or a credit as I paid my money and followed their guidelines

In March 2021 I booked flights to Los Cabos Mexico through Flighthub to travel Friday to Friday (2 weeks for 4), 1 week for 1). My son and his family booked through Air Canada. His flights were cancelled and we assumed it was because the flight was overbooked. He encouraged me to follow up so I called Air Canada Nov 19 who said they advised Flighthub on May 13, 2021...I never received notification. I have been trying for 3 weeks now to get my flights moved to Saturday...Flighthub keeps telling me they are waiting for Air Canada to approve change. I called Air Canada to see if I can push them to approve...they advised me no approval required, the rebooking is simple task that should take minutes to change...still waiting...absolutely unacceptable!

My booking # [protected], .I authorized a payment of $1, 528.19, however there is an extra charge of $333.00 on my card which I didn't authorized (See attachment), the other thing is that is impossible to get a live agent on the phone, all automated options are set up but none give me a chance to solve my billing issue. I feel there is an issue of trust, and your system is set up in a way that is more to the company advantage than me the client. I demand your prompt replay to resolve this extra $333. Charge. Thank you, Maria Buda

Flighthub reservation number [protected]. Departing flight through Delta airline Flight 7074 & 4725 changed to include extended layover, attempted to reach Flighthub to change booking. On hold over an hour x2 and both times as soon as I was connected to agent the call was conveniently dropped. Beyond frustrating on multiple levels, it should not be so difficult to reach a company

Three flights from Vancouver to Reykjavik in April 2020 were cancelled due to the pandemic.

On several occasion I have since spoken to agents (spending several hours waiting on hold) to clarify the policy of vouchers offered in lieu (no refunds).

Specifically I was told as long as we booked new flights by December 31st 2021 we could travel up to a year up to the end of 2022.

I have just gotten off the phone with an agent who has contradicted that information and informed me that the travel itself must be completed by December 31 2021. Impossible.

I now believe that Flight Hub has robbed me of approximately $2000.00 in booked flights.

Book flight with insurance through flighthub [protected]) to Jamaica with westjet (KLSXTW) under Dwayne Simpson.

We had cancelled his flight on November 1 the day of him leaving due to incorrect Covid test was completed and Westjet put note to refund customer.

New requirements was made by-law for PCR Covid test in affect on Nov 1 and he had the wrong one. We called a request refund on this flight and was advise later that we are not getting refund on this flight he never boarded.

I have called flight hub in regards to getting the refund and requested to speak with a supervisor or manager and was advised that a manager or supervisor is available until Monday to Friday between 9 AM and 4 PM.

I have tried calling a several times at [protected] and has been disconnected by the agent. Also been on hold waiting to speak to an agent for 45 minutes to one hour.

Today I called flight hub and was on hold waiting to speak for an agent for 45 minutes and the minute I mention to the agent the clients name she hung up.

They should be able to refund the ticket or give us the ticket back that I could put it in somebody else's name to use since it's already paid for and never use plus I paid for two luggage is to board the plane and I'm not asking for that money back.

Please contact me in regards to this matter at [protected]@gmail.com or call +[protected] Beverley Eugiene Swaby who Who purchased the ticket on their credit card and is my mother.

I booked a ticket through flighthub and the plane I was flying with was Air Canada. Air Canada blocked me from boarding my flight and block me from entering the gate, with no valid reason. They say is due to restriction for all Canadians going through Egypt. I called flighthub customer service which was a disaster and 3+hours waiting hours. They don't care about the customer ones you purchase ticket and cancel . I canceled the ticket and I was charged multiple fees without my authorization. They took $75+11 from my account and deducted $500 from my ticket without no reason. I was ready to fly but they blocked me and it is not my fault but their fault. I was suppose to receive my money in full. Flighthub is a scam and I want everyone to know that. I want my money back and to be compensated for the time they wasted from me. They keep playing games air Canada and flighthub every time I call them.

Purchased tickets in 2019 from Calgary to Halifax through Flight Hub. Was supposed to go for a 40th anniversary. Cancelled due to CoVid. Requested a refund. Received email notification that no refunds allowed and must rebook from and to same destinations. We were issued 1659.12 in flight credits. Rebooked tickets for November 18 - 25th, 2021. Received email saying must contact them immediately. Contacted them on November 7th. Price increase of 660.00. Asked agent "so I pay the increase which is whatever amount you tell me or I lose the money already spent?" I paid the 660.00 and was given a confirmation number and receipt. Attached. On the 18th I tried to print boarding passes. No record of us. Contacted Flight Hub. Agent said tickets were still in processing stage. Got nowhere, even after very lengthy conversation. Agent said they would request an investigation. Contacted Flight Hub at [protected] was told that yes I could still get tickets but they now wanted an additional 900+ dollars on top of the credits and 660.00 already paid. I said no thank you. Customer service was very negative. The email was very misleading. Heading said : Your Booking Details You're all set! To view or print your boarding pass, go to your airline's website and enter your confirmation number (below). You can check-in for your flight 24 hours ahead of departure. FlightHub Booking Number: [protected] Westjet Confirmation Number: LKLFHR No resolution and no one from Flight Hub has contacted us.

We have Flight Hub travel credits of $468.50 which we have requested online twice now (September 28th and October 1st) to use towards a new flight for November 22, 2021. On October 1st we called and were told there was no record of a request to quote a change of flights on September 28th yet we had a confirmation that our request was submitted. The agent on the phone call October 1st submitted the request again and told us it would take 24-72 hours to receive a response via email. We still have not heard anything and it's been over a month! We no longer are able to fly as we had to request vacation time through both our places of employment. It's hard to request time off when we can't even confirm that we have a departing flight! Very disappointing to say the least! Also at the end of September we found a return flight for November 27th and booked this before the price changed or the flight no longer had seats. We booked this while we were awaiting confirmation that we could apply the flight credit we have towards the new outbound flight November 22nd that we requested. Because we have still not received confirmation of the outbound flight, the return flight November 27th does us no good. How can we use our return flight when we can't even get the outbound flight?
We called in November 3rd and were told the outbound flight using our travel credits on file was still in the quoting process (over a month)! Completely unacceptable! It is now too late for us to wait any longer for a quote on a change of flights using our existing credit as we had to confirm our vacation dates to our employers. It should not be this difficult to use flight credits or to get a response back in a timely manner. Due to the severe delay in response from FlightHub in quoting a change of flights using our existing credit, we were forced to make alternate travel arrangements.
We have called and emailed the Flight Hub support on their website and they want to issue us travel credits again which do us no good. As our travel woes are a result of lack of a timely response from Flight Hub in processing the use of our travel credits, we should be eligible for a full refund of our travel credits ($468.50) and $565.36 what we paid for the return flight we booked. We will not be using Flight Hub services at any point going forward and will rather book directly with an airline or certified travel agency even if it means paying a little more for peace of mind and ease of communication with regards to travel bookings/travel credits.

I have received an email from FlightHub that my travel credit $3058.80, I have received for canceled flight, along with my travel plans must be used and completed by September 30, 2021.
I called FlightHub and booked my flight - 4 tickets, receiving 2 FlightHub Booking Numbers [protected] and [protected]) and Aer Lingus Confirmation numbers: 2HSSUJ and 2MHWMN. I was told that there was a difference in fare $244.32 per passenger, as the fare on which original ticket was booked is not available anymore. Which is incorrect because the price of the tickets on the Aer Lingus website was actually lower than my travel credit! However, I paid the fare difference and was ready for travel. I called the airlines - Aer Lingus - to confirm my tickets and my flight but was told that FlightHub never booked my flight tickets. I called FlightHub and was told by a representative that the airlines Aer Lingus did not authorize my tickets, and now the fare difference is $500 per passenger, total of $2, 000 on top of my $3, 058.80 credit. I refused to pay because when I went on the Aer Lingus website to book tickets, the total amount of my tickets was actually 338.28 less than my travel credit. Why did FlightHub asked me to pay $2000 extra? Aer Lingus was unaware of such charges and told me that they always try to book the flight tickets for the amount of the travel credit.
I do not want to deal with FlightHub anymore and I am requesting a full refund of my flight tickets. When I went online to research about FlightHub, I found out that California has launched a lawsuit against online travel agencies FlightHub and JustFly for alleged "unscrupulous business practices, designed to fleece the average consumer." Online travel agencies FlightHub and JustFly are also under scrutiny from the Better Business Bureau due to a pattern of complaints. Several customers interviewed by CBC News say they all had difficulty securing refunds for flights that didn't pan out...
I do have all the email correspondence as well as the trip confirmation and receipts.

Hello
I booked the flight from Toronto to Rome in August 19, 2021

FlightHub-AirTransat

FlightHub Booking Number: [protected]
Booked: December 26, 2019 3:13 PM
AirTransat: 60KSNQ

In July 2021 FlightHub let us know that AirTransat cancelled all flights to Rome up to the end of 2021 (because of COVID-19)
Suggestion was to cancel the flight and get refund.
We submitted for a refund.
We have never received our refund.

Now on the FlightHub website our booking is marked as "Flown" with information about our "Flight":
Toronto, ON, (YYZ) to Rome, Italy, (FCO) Nonstop
Air Transat
Flight 308
9:15 PM Thu Aug 19, 2021 Toronto, ON, (YYZ)
11:55 AM Fri Aug 20, 2021 Rome, Italy, (FCO)
Duration:
8h 40m
Total Trip Time:8h 40m
Return Airline confirmation: 60KSNQ
Rome, Italy, (FCO) to Toronto, ON, (YYZ) Nonstop

Air Transat
Flight 309
1:40 PM Mon Sep 06, 2021 Rome, Italy, (FCO)
5:25 PM Mon Sep 06, 2021 Toronto, ON, (YYZ)
Duration:
9h 45m

These flights never happened. It's a fake.
AirTransat still does not provide any flights to Rome.
I tried to call customer service, but could not get in touch with any representative

Peter Yanitsky
[protected]
peter. [protected]@gmail.com

On Oct 21, 2021
I booked a ticket online. They send me a link as the card was declined and I need to change the payment information. The links were not working. I tried to use the chat with a customer service rep then it was not working, I tried to send a message on their website, it has only two options and none of them is to help with a booking. I had two transactions for two different flights. I was able to get the first flight processed. At that point, I realized that the booking was made for the wrong date. IT automatically changed the date due to no flights on the day of my booking. I called and after so many hours I reach a customer service representative. I explained to him that I recently moved and I have spoken to my bank, as this was my first time using my credit card online since I move, they wanted to confirm that it was me who was purchasing this ticket. And I also told him that when I called I was able to get one of my bookings to get processed but it was not giving me my second booking number and I was not able to get that one processed. I asked him to get the same credit card processed again. He said he cannot help. I need to clear it with my bank maybe it was due to insufficient funds. I told him I have explained to you that all it needs is someone to click on the bottom that says process payment with the same card. There are no insufficient funds, you just need to get it processed. He was repeating himself. There was a problem with your card, I cannot see if it is processing it. I told him have you been listening to me. Someone needs to get it processed. He again told me maybe there is insufficient funds. You go back to the website do what you can or cancel your booking and rebook your flight. I asked him for his name. He refused. HE said I gave you at the beginning of this call. I said I want it now again. He said no. But while we were discussing this he accidentally gave his name. THen in order to scare me, he said give me your name. I said you are working on my booking and can you not see my name. I am not hiding. ANd I gave him my name again. They also booked me on the wrong date and changed me again for the two tickets individually for the processing of the ticket for another day. The ticket was changed without consulting with me from Dec 1st to Nov 30th. When I also told him that this experience has been terrible and the phone lines and website has been very inefficient and that I am thinking not to use their company again. His response was it is your choice. I will provide the name of the employee upon someone contacting me.

FlightHub not sending back my refund, even thought air Canada refunded the ticket, and Flighthub approved that they well refund, it has been almost 6 months and still no refund. This is very stressful and don't feel trusting them again. I have been contacting the company via their portal and as well as email. Called over 50 times, no one respond to the call, just a digital pre taped message. Please returned out money back.

I booked 2 tickets in last march for 2020 June. Unfortunately the flight canceled due to Covid 19. I have call last June, This March, June and today, each time the person said they made a refund request for me. But Never done. Today check my flight is still not refunded, and they said the ticket will expire in Jan.2022. I feel this is RIDICULOUS story for me !

I am looking for the way to solve the problem asap.

Re: e-ticket #695-[protected] reference # 434hb4

eva air cancelled my flight from vancouver to taipei dec.8 12:50 am.

How am i going to catch that flight from taipei to manila if eva cancelled the connecting flight from vancouver to taipei?

i called eva air i was told to call flight hub. Flight has no email or whatsoever regarding refund. Tried calling flighthub many time during the this pas few weeks but i am not able to speak to a real person as the call drops all of a sudden while waiting in que for hours.

I want a refund of $1, 310.39 for eva air flights from vancouver-taipei-taipei-manila.

We have purchased a ticket thru flighthub. I understand changes from flight schedule can change. However, we werent informed about the cancelled flight until we checked the actual airline website itself says that our flight has been cancelled. The status of our flight still says our original booking. I called flighthub and they were able to change our flight at no charge as per the agent we spoke to after the call no update on our flight when I checked online. Few days later, I get so worried as our flight gets closer. I decided to call back to ensure our flight goes smoothly and to our suprised. Flighthub didnt make any changes at all and we have no flight active. They didnt even manage to call us about this situation. Anyhow, they didnt process the new flight schedule because it went over the flying miles or whatever they call it. They want us to pay more. The agent says they will issue a refund as its an involuntary case. Up until now no refund has been issued and hard to get a hold of them.

I booked a Flight thru Flight Hub travelling in July of 2020 going from Toronto to Halifax and return. We had to cancel due to Covid 19. This was for a wedding. We were given a credit for travel expiring Feb 2022. We have no need to travel nor do we want to in the near future. Covid 19 has deterred us from travelling by air. Flight Hub has my money for a service they have not given nor will be as we are unable to travel. This wedding has since taken place and the people no longer live in Halifax. I want a refund or partial refund. How can a company take my money and not give a service after 18 months? They will not refund my money as they say it is safe to travel to the location. We do not have money to travel, accommodations or food. This is in bad faith and I am sooooo tired of being on hold for hours, and have submitted complaints with response. The Flight hub booking number is [protected], my name is Karen Wilson. Please help me with this issue and obtain a refund. Thank you

Hello,

My flight from Kitchener to Calgary (Flair Air) on 26th was canceled, I requested to book from Toronto to Calgary same date they confirmed, on the same date Flair air told me that Flighthub canceled your book, did not rebook and all of your booking payment is with flight hub, to take that flight I paid them 600/- more technically I paid twice for a single flight.

If you guys have any contacts with their back-office please make sure that they pay me my money back,
I am a regular and loyal customer of Flight hub I book all my flights with you guys, Flair air's workers don't care about customers I requested a lot that I have already paid but no one cared only told me that I have booked through the third party so they are not liable to answer me more

hope to hear back from you guys soon

I had one old and one new Reservations with flight Hub.
I saw both Reservations and thought the 2 years old reservation is booked by mistake by me this time.
I Cancelled that old one... and amazingly both Reservations cancelled immediately and my whole trip was ruined just a few hours before going to airport. I called your Customer Service immediately to save my reservation, but the customer service raised their hands and left me hapless. A portion of my money is refunded to my credit card but my trip is completely ruined by your web page LINK which is linked with wrong command.

I am dead sure I clicked the 2 years old reservation for cancellation not the new one having Booking Reference No 2LHAZU

Now I have a humble request that if it is possible to use the same value of my ticket toward new booking? if not let me know so that should be shopping for another ticket and start my new trip from the scratch?
This is big frustration and hassle for me and a very bad experience as my covid-19 test should be done again and my scheduled meetings and activities would be book one time more.
If flight hub want to book a new flight for me, using my same ticket value toward my new booking my new preferer dates would be 10 oct 2021 and return on 3 December 2021.
I hope Flight hub would not disappoint me in term of my next booking as the mistake is solely of the website link connected to the wrong command.
thank you for your time and consideration.
Sincerely,
Parvez Taj