FlightHub

Your Trip to Rome, Italy, (FCO)
FlightHub Booking Number: [protected]
Booked: December 26, 2019 3:13 PM

Toronto, ON, (YYZ) to Rome, Italy, (FCO) Nonstop

Air Transat
Flight 308
9:15 PM Thu Aug 19, 2021 Toronto, ON, (YYZ)
11:55 AM Fri Aug 20, 2021 Rome, Italy, (FCO)
Duration:
8h 40m
Total Trip Time:8h 40m
Return Airline confirmation: 60KSNQ
Rome, Italy, (FCO) to Toronto, ON, (YYZ) Nonstop

Air Transat
Flight 309
1:40 PM Mon Sep 06, 2021 Rome, Italy, (FCO)
5:25 PM Mon Sep 06, 2021 Toronto, ON, (YYZ)
Duration:
9h 45m
Thu 19 Aug, 2021 - Mon 06 Sep, 2021
Reference Number: [protected]
Booking Status: Flown

Hello,
I booked a ticket with flight hub and it was a non-refundable ticket. but the airline canceled the flight so as per the fare rules of the airline the ticket is fully refundable. But the flight hub just refunded $205.51 whereas I paid $563.41 for the flight. When I asked the invoice for the refund they sent me the invoice which said $444 should be refunded. The Flight hub is saying it's a mistake from their end. But the airlines are saying that you are entitled for a full refund and I should take legal action against them. I was scammed by the airline company. The invoice is saying something else and what they are refunding me is totally unacceptable. I will attach the
supportive documents, please help me. Even the original ticket and the refund invoice states totally different amounts
Thank you

Hello there,

I booked a fight to Tehran, Iran from Toronto, CA. After a few days, I got an email that your flight has been changed, many many times I tried
to talk to an agent to get more information and rebook a new flight. until now unfortunately I couldn't. At this time I am getting confused and disappointed. I have $1836 credit to buy a new ticket, I couldn't talk even rebook online. Not your agents not your site are helpful and perfect. Now I don't know what to do. Please help me.

Flight booking number:[protected]

Air Canada confirmation number: 20GHF8

I have been trying to contact Flighthub.ca for the last 2 weeks. I keep getting the recording that everyone is busy, hold on. But if you say you are booking you get a person that finds out that you want to use a credit on seats, etc. they send you to the recording. Yesterday I waited over 3 1/2 hours and finally gave up without talking to someone.
Linda Brandt

Flighthub Booking Reference Number: [protected]

Our first connecting flight from Victoria to Seattle was delayed, therefore we are unable to get to the next flight on-time. The ailines cancelled flights at their end. Therefore, they told us that they can not issue a refund because the booking was made through Flighthub. We tried to reach out to Flighthub with no success... we were on hold for 4 hours, 2 hours, and another 3 hours. No RESPONSE AT ALL. There is no option available on line as well.

I bought a ticket for my elderly sister for her birthday to fly to Barbados. I also bought what I thought was trip insurance but have found it's almost impossible to collect. The surge of Omicron virus has made my sisters trip impossible due to health conditions but when I requested a refund the website( can't even speak to a human) stated the company declined my request stating that COVID was not a reasonable excuse for a refund. This was not stated when I purchased the insurance. This company has fraudulent practices and should be avoided at any cost. If I knew a way to file a lawsuit against this Canadian company, as I'm from the US, I would.

Had booked flights and had reserved premium seats and paid for seats through flight hub to only find out a week before when looking online at WestJet that my seats were still available for purchase. When contacted WestJet they had notified me that they had not received any confirmation from flight hub for seat selection for myself and my family. When I called flight hub which I sat on hold for five hours to only be told that I needed to contact WestJet to rectify the situation and that I could not be refunded. This is a service that flight hub has provided plus I have paid an additional amount for the service to be done to only find out that it has not been done and that I am the one to actually contact another airline for something that they should've done a month and a half ago. Extremely disappointed and frustrated. Now I am waiting to hear if I am going to be able to get the seats that I have already reserved and paid for which I know for our return flight is actually already booked now. At this point I'm not sure if I'm more upset that if I had of actually gone to the airport with my family for a vacation to only find out that the seats that we paid for aren't the seats that we were going to get or the fact that the customer services is very poor, to be told that I have to contact Westjet after Westjet clearly did not get any notification of seat request and payment is Acceptable.

FlightHub Booking Number: [protected]

Roundtrip booking from Toronto, Canada to Sofia, Bulgaria and back on Dec 5, 2021 and Jan 9, 2022 respectively.

We decided to fly to Sofia, Bulgaria sooner and bought one way flights for Oct 29, 2021 (FlightHub Booking Number: [protected]) intending to use the Jan 9, 2022 flight from the booking above for our return.

At the airport we were told that our booking for the flight on Jan 9, 2022 had been canceled and were denied boarding. We were taken by surprise as we had never received any indication/notification of such cancellation.

Subsequently we purchased new flights to fly back to Canada on the next day, which costed us another $2, 398.00 CAD.

We demand that we receive (1) a partial refund on the [protected] booking in the amount of $1, 622.22 CAD representing half of the fare paid, (2) additional $2, 398.00 CAD to cover incurred expenses as a result of the improper cancellation and (3) $3, 000.00 CAD in compensation for the inconvenience. The total monetary compensation sought is $7, 011.22, not including any legal fees and expenses.

We attempted to contact FlightHub directly in every way possible and spent hours waiting on hold on the phone without anyone even picking up our call (at [protected]). This happened on two occasions: on January 11, 2022 and January 12, 2022.

Hello,
re: cancelled Westjet flights due to covid in spring 2020
booked by Flighthub under [protected] for my husband Jerry Vortel and [protected] for myself, Simona Vortel
I requested a refund, but obtained a travel credit only ($740.12 each) with expiration dates Jan. 20, 2022 (statement of this emailed to me, I have this email)

subsequently I managed to change the credit to a refund, however only the my booking *462 was fully refunded in two instalments on April 29, 2021
only the $302.16 portion of the [protected] booking was refunded to my Visa on May 17, 2021, the remaining $438.96 still owing

Today is Jan 10, 2022, if the remainder of $438.96 is still standing as a travel credit, I will lose it in 10 days
it does not appear as a travel credit on my account today

I have not been able to successfully contact Flighthub about his, despite trying for several hours. None of the self help routes led me anywhere either.

thank you for your help and reply, Simona Vortel

Hi buy a flight on FlightHub web site. I need to do a change and I cant't directly on the website. When u called, after 2 hours nobody answer you (picture to prove).
When I buy my tickets, I have one modification included.
And, when u go on the website, u have no email to send your request and no form - Only one to cancel. It's just impossible to speak to a human or send email. Worst customer service ever. I need to change my flight. So I want a change or a voucher to buy a new one..

12/21/2021
CMMKV6
I bought a ticket, and the flight was canceled. No one to talk to or call. Computer-generated nonsense. United could not help. Brussels says they did not even recognize Re #, Confirmation # CMMKV6, E-ticket number. Insurance was useless because no one was responsible. I am looking for someone to initiate a class action lawsuit against Flighthub, Brussels Airlines, and United Airlines. Re: Flight cancellation after purchase. Lack of good faith, Emotional torment. Resolution with my Lawyer. Rectify the wrong. Give the client a direct email rather than endless choices to no resolution. Give clients a direct phone number and not a loop of confusion when help is needed.

I booked a trip to Maui on 11/8/21 and on 11/9/21 I received a confirmation stating "You Are All Set".

On 12/17/21 I received numerous e-mail from FlightHub stating "Immediate Attenetion is Require". I called them back that day and sat on hold for over 5 hours and the line wansn't ever answered. I then submitted a service request (ID#275147) and no one ever got back to me.

On 12/20/21 I received more e-mailf rom FlightHub again stating I needed to contact them, again I called and sat on hold for over an hour and again not one picked up the call. I then submitted another service request (ID#283607) stating this is the second request and again no one called me back.

On 12/22/21 I received more e-mail fromFlightHub stating this is their 3rd attempt to contact me and if they don't hear from me they will be closing my request. I am now waiting on hold and have been for over an hour. Lets see what happens.

It is unacceptable to never be able to speak with an agent. It appears the system is designed to get people exhausted and walk away from their flights or credits. The Flighthub ticket online shows I can rebook however it does not allow me to do so.
With the Covid outbreaks in the USA and especially states such as Arizona where so many deny the existence of Covid we are fearful for our lives and do not wish to fly into the abyss

I have bought online ticket through flight hub and just after I bought the ticket I realized the return date have changed because of the flight hub online system.
I cancelled the flight and paid them the penalty but still I didnt get my money back.
It's so frustrating. I called several time and spoke to customer service but nobody refunded my money.

FlightHub agency charged my credit card twice for the same flight.
I have booked the ticket Aug 18/2021 nearly 4 months no result.
conformation # [protected]
conformation #[protected]
it's impossible to get a hold of any one to discuss the situation.
also request to cancel one of the ticket because the traveler had Covid19, that ticket request for cancelation is cancelled. it's very unreliable and deceitful company. it shouldn't be allowed to mistreat and cheat people

I had booked a flight to San Fran and then had to rebook due to Covid. I had until Sept. 30 to rebook. I rebooked my flight to LAX from YVR and due to recent changes in Covid 19 I am not able to go. I called to get my flight credit and was told I didn't have a confirmed reservation but when I log into my account it shows that I do and also when I went on West Jet it showed the flight as being booked. I called flight hub and the agent said I didn't have one and the website is wrong. I have not received a refund or a credit and Flight hub is saying there is not credit and no reservation and I missed the deadline which I didn't and my account is showing as having a confirmed flight, the agent put me on hold and came back and said it wasn't on westjet and then when I logged on it was gone but still showing on Flight hub. but I have no travel credit agent accused me of lying and told me I couldn't speak to a manager and there as nothing else that can or will be done. I should either have a refund or a credit as I paid my money and followed their guidelines

In March 2021 I booked flights to Los Cabos Mexico through Flighthub to travel Friday to Friday (2 weeks for 4), 1 week for 1). My son and his family booked through Air Canada. His flights were cancelled and we assumed it was because the flight was overbooked. He encouraged me to follow up so I called Air Canada Nov 19 who said they advised Flighthub on May 13, 2021...I never received notification. I have been trying for 3 weeks now to get my flights moved to Saturday...Flighthub keeps telling me they are waiting for Air Canada to approve change. I called Air Canada to see if I can push them to approve...they advised me no approval required, the rebooking is simple task that should take minutes to change...still waiting...absolutely unacceptable!

My booking # [protected], .I authorized a payment of $1, 528.19, however there is an extra charge of $333.00 on my card which I didn't authorized (See attachment), the other thing is that is impossible to get a live agent on the phone, all automated options are set up but none give me a chance to solve my billing issue. I feel there is an issue of trust, and your system is set up in a way that is more to the company advantage than me the client. I demand your prompt replay to resolve this extra $333. Charge. Thank you, Maria Buda

Flighthub reservation number [protected]. Departing flight through Delta airline Flight 7074 & 4725 changed to include extended layover, attempted to reach Flighthub to change booking. On hold over an hour x2 and both times as soon as I was connected to agent the call was conveniently dropped. Beyond frustrating on multiple levels, it should not be so difficult to reach a company