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Complaints & Reviews

Service

Hi,

I have booked tickets in Railyatri(KPN TRAVELS) fradu travels. We have reached the boarding point on time(9'0clk). But bus has not arrived yet. We have waited till 11 o clk. But there's no response from the bus side. Not even received any contact number. I want refund for the same.

Order Id-3177535
Sattur → Chennai
15-03-2020
Ticket No. C343390252
PNR No. C343390252

Service

bus travels

618095 They never provide proper service to their customers. I have booked bus to madurai from Bangalore madiwala. Reached boarding point on time and the place was under renovation work...

miscommunication passed and no refund

Hi KPN,

I did booked Chennai to Salem and PNR No: F343365159. One of the KPN person called and said the bus will not be coming as the bus has the problem so he said the money will be refunded to my account. All of sudden the driver called me at 11:30 and asking me whether I am coming or not as the bus is waiting for me. This is rediculous. Since the person said the bus will not be coming and he also told me not to do anything from my end. KPN will initiate the refund process through the app I booked. I booked my ticket through Railyatri and they did not process my refund. Seriously this is very rediculous. I am regular traveller usin KPN but I never expected this. I want my money back. I have recording what the person told. Please do something or else I will definitely sue you guys in consumer court.

Railyatri Order no: 1859777
PNR: F343365159

Person contacted me from: +[protected]

travel

The driver are switching the passenger between one by to the other and if we question on that their answers are very rude as if they are doing this service for free and no respect...

pathetic bus condition with brake failure warning and no permit vehicle

This is regarding the concern related to travel in KPN bus 8pm Bangalore to Trivandrum. Passengers were taken in a seater bus from madiwala to Hosur. From there we were asked to...

time delay, improper communication with passengers.

Hi, I'm now traveling in KPN travels from chennai to tirupur hot bus at 10.15 am at Perungulathur, Chennai 08-12-2018. And it should arrive tirupur by 5.30pm as per their...

bangalore to coimbatore

Dear girls, if you want to go safely don't go in tis travels.becoz I have booked d ticket r20 boarding point s kr market.wen I went thr one guy told yur bus has been changed.so...

driver behavior

618095 Date 26/08/18.i was traveling from coimbatore to chennai... More than hour beside ma seat passenger was flatus... After an hour I felt like vomiting... Wen I informed it driver to...

kpn - tn30-bh0919- 4th august - 9.00 am to chennai

618095 I came with my family. Usually the bus stops at a decent place for lunch break.This time they stopped at a very unhygienic place where only government bus stops for a break. We...

bus service

618095 This is the poorest form of transportation I have experience in life, kpn is not worth providing bus service to people, maybe they can do some pappad or pickle business, people...

poor service

From Chennai to Karaikudi on 11.05.2018

1. Delayed pick up at the boarding point. The contact number provided was not attended. Bus No. was also not mentioned in the ticket. Din't know whom to contact and how long to wait.
2. Non-AC sleeper -Bus was badly maintained. Too much dust and mud in the bed provided. Not able to open and close the windows. Curtains were torn and had a very bad smell. Charged Rs.950/ticket which is not at all worthy.
3. Only driver was incharge and there was no helper or cleaner. The driver was very rude when asked about the timings, etc. He says that the condition of the bus is very worst & hence he cannot be held responsible for delay..
4. Actual arrival time at Karaikudi is 6.00 AM, but it reached only at 8.45 AM.

worst travels ever

Guys a kind request: If so in future, anyone is gonna travel through private buses, pls don't prefer KPN Travels I never had such a worst experience ever.. BUS NO : AR O1...

poor ticket scheduling

There was only 1 female passenger travelling to Bangalore and the travels did not make any effort to shift the passenger to another bus which has few passengers in it. I think the travels should understand that it is not safe for a female passenger to travel alone all the way from Ernakulam to Bangalore. The driver's behavior was also rude when asked to stop the bus at a safe place when requested to discontinue the travel. The driver rudely did not wait for the passenger to get down properly resulting in sprain to the leg. It was a very bad experience.

cancelled ticket amount not credited back

Hi,

I have cancelled the ticket 3 days before the scheduled travel. KPN sent a message saying amount will be credited in 15 days. even after a month the amount is not credited. adding the details below.

Following email received from you on 12/23. Iam copying over here.

Dear Ramya Jyothi,

Your e-ticket has been cancelled successfully. You will get the refund amount credited to your credit/debit card account in the next 15 days.
Ticket #: L002104912
Amount: Rs. 1083.00
Refund: Rs. 921.00

Thanking You.
Webmaster,
KPN Travels India Limited.

KPN Travels bus travel

Travelled by 1115 pm sleeper bus number PY01CB9919 Chennai-Bangalore. Reached Hosur at 430am and the bus did not move till 700am. The driver said they dont have permit and we have to change into another bus. They did not bother to keep a bus in waiting and some bus crossed our bus went to Bangalore and it came back to pick up us. No business can sustain if they think can do what they want. These guys should come to street as beggars.

Knowing very well KPN is the worst among the options, had to do this on emergency and it was a bloody experience. I know that they will give a damn to these complaints, but I want other users to know.

KPN Travels — late arrival of buses to the boarding point

#KPN, What is the point in just posting the glam pictures of the buses you operate on FB? Just to fake people? Everytime when I choose KPN to travel, I am made waiting for hour...

KPN Travels — bad experience

17223 We have booked KPN travels, semisleeper - Non A/c from chennai koyambedu to Tirupur. at a cost of Rs 830/-. Bus No: TN30 AL9399, around 30 nos were travelled to enjoy pongal...

KPN Travels — unethical and rude behaviour by driver

Hi, Mu name is Chandrashekar. I was traveling in the Hyd to Salem bus on Nov. 16, 2015 (Bus #: KA 05 AD 9929) and both the Driver as well as the Assistant had a very bad attitude...

KPN Travels India Pvt Ltdpoor customer care service

I had cancelled my Bus ticket booked on 15th Aug 2015 and got a mail stating that i will get the refund in 15 days.I called the head office at salem and verified with them.for about 10 days the booking section only attended my calls and kept beating around the bush.later one person transferred the call to complaint section after some threatening .the complaint section now says it will take 15 days from the date of complaint raised and seem totally not bothered and are having a very careless attitude.so i strongly suggest that please do not anyone take the services of KPN anymore

KPN Travels never travel with kpn travels

Dear Folks,


This is my personal experience travelling with KPN Travels and to say the experience was a pathetic one would be a pretty much understatement..


I personally had couple of bitter experiences with KPN travels prior to this but nothing came close to this incident and this left me wondering why did we decided to travel in it the first place...


Last Saturday we (me and two of my friends) were returning from Nagercoil (near Kanyakumari) after attending our friend's marriage..


We started off from Nagercoil by 6.45 PM in an AC Volvo bus of KPN travels, which we had booked...


Everything went fine for a while. The bus was going at a decent speed and we were thinking we would be in Bangalore by 6 AM on Sunday...


Then all of a sudden, the bus stopped at Tirunelveli at 8.15 PM near the KPN office. We thought that they were loading some parcels into the bus.. The bus continue to be waiting till 8.45 PM.. The driver or other staff didn’t tell anything..


Then when we enquired what was happening, the bus driver tells that the AC is not working, because some belt has got cut...


And the driver continues to add, If we continue to travel without AC (which is very much impossible because of the moulded glass windows), the temperature inside the bus might increase and the engine might catch fire.. So they were trying to sort out the issue with couple of mechanics.. These mechanics tried their hands till 9.30 PM and they couldn’t do much about it.


In the mean time many passengers updated the situation to the KPN head office in Salem. They were saying that the issue will be sorted out soon and the bus will start the journey again. They were not thinking of providing any kind of alternate arrangement. Even when some of the passengers asked about it, they were saying that wouldn’t be needed and the issues would be sorted out.


But, until 10 PM the driver and the other KPN staff didn’t tell anything or didn’t even bother to make some arrangements for the passengers for dinner. When some of the passengers shouted at around 10PM, they suddenly realized that the entire bus is hungry..


And they said they will send some mini bus to take the people to a nearby hotel in Tirunelveli town. They did that and after dinner took the passengers back to the KPN office in Tirunelveli by around 11 PM, where the manager of the Tirunelveli office was there.


Seeing the Manager of the Tirunelveli office, the passengers approached him for any updates. He was more interested in clearing of the waiting passengers of other buses. He said they are looking for an alternative may be a Non AC bus or something of that sort and asked the passengers of the bus to travel till Salem and said from Salem some Volvo might be there to drop us till Bangalore. Hearing this, some of the passengers started arguing that KPN refund the money back and they would find their own way, The so called Manager started shouting at the passengers like, as if he was doing some service free of cost.


The manager was saying the refund and all is not at all possible and if at all anybody wanted any refund, then they have to check with the office they booked the ticket. During the whole of the incident, passengers called the Salem head office regularly for any help, but it was of no use. They said something would be done. But no sort of help was in sight...


After all that, the manager kept on holding the passengers without any updates till 12 midnight, when most of the passengers lost their cool and started arguing severely. When some of the passengers told they would call the police, the manager started abusing those passengers with bad words and things were going horrible.


After all these, finally at around 12.30 AM, the manager came and said, he could get only one 17 seater Van for half of the waiting passengers and he would send rest of the waiting passengers in a regular KPN bus on standing to Kovilpatti (a town 50 KMs from Tirunelveli on the way to Madurai) where he said, a 25 seater van is waiting to take all of the people to Salem.


We, the passengers at 12.30 AM had no option other than to take that. Finally the van from Tirunelveli started at 12.45 AM and the other set of people were boarded in a KPN bus bound to Bangalore to be dropped at Kovilpatti and fortunately a van was waiting there for them.


Both the vans started from Kovilpatti at around 1.45 AM and reached Salem at around 6.45 AM on Sunday. We waited for a while and subsequently the Volvo bus to drop us to Bangalore came at around 7.15 AM. We all boarded that bus and it started at around 7.45 AM and we finally reached Bangalore at around 12 noon on Sunday. While getting down the driver of the bus who dropped us at Bangalore told, he came to Salem from Chennai at around 7 AM on Sunday and immediately asked to ferry us to Bangalore. This again took us for a rude shock and all that we could do was thank god for getting us to Bangalore safe and thank our good luck as well.


It was such a pathetic experience, I didn’t expect this to happen even in wildest of my dreams.


I found it very hard to digest the way KPN travels and its franchisee and staff treat customers. We don’t expect a royal treatment but expected a fair concern for the customer at the time of issues like these. But we didn’t even get that.


I have decided from now on, I will never ever travel in KPN Travels to anywhere. Even if I don’t have any booked ticket in train or any other travels, I have decided to chose to go by open ticket in government buses. Atleast in government buses, they refund the fare if the bus breaks down :).


I would request you all to think many times before travelling in KPN travels that too with your family. Only if we start thinking boycotting people like this and they will start feel the pinch the lost business and only then they will really think to care for these things.


NB: In midst of this, we were witnessing another horrible incident right at the Tirunelveli office. Two passengers have booked tickets from Tirunelveli to Bangalore on internet and when they went to board the bus they were in for rude shock, as their seats were already occupied by two other people who claimed to be coming from Trivandrum. The persons sitting in the seats were saying the booking clerk at the Trivandrum office only gave them the seats and they refused to give up the seats. Suddenly one person in Tirunelveli KPN office looking like a goon went into the bus and forcefully pulled the persons sitting in the seats and gave those seats to the ones waiting at the Tirunelveli office. We didn’t know what happened to those two people. This was also such a horrible incident to witness. They had paid close to 1100 rupees each for the ticket. It simply goes on to show the greediness of the KPN booking office. Even the internet tickets are not safe with KPN travels...

  • Ma
    MaryRem Sep 12, 2011

    Never travel by KPN. Rude staff and worst service.

    0 Votes

KPN Travels pathetic service

Extremely Pathetic Service
Extremely Pathetic and disgusting service from one of teh reputed Travels - KPN

We booked our tickets from Chennai to Ooty by KPN Travels. We boarded the semi sleeper a/c vehicle on 29th April from Chennai. The bus started at around 8.15 pm. The vehicle was travelling at sub 50 speeds for the next 2-3 hours. After travelling for around 3 hours, the driver just stopped the bus on the highway and claimed that the bus won't move since it encountered some "fanbelt issue". He then took help from one of the passengers to call up the KPN office and get the repair done. It took another 3 hours for the KPN repair vehicle to coem adn service the bus. Till then we had to wait inside the bus on the side of the highway. Finally after a long wait, the repair guy came and worked on the bus for some time, claimed that the issue was solved and we resumed our journey. another half an hour, the bus again broke down. Even though we tried to call up the customer service and the manager of KPN, those guys didnot respond. Te only answer we got it is " be practical sir, it happens, we can't help". There was no replacement bus sent to us. Finally in the morning, the bus driver again decided to take teh same bus and we were dragging al along the way. We reached avinashi by around next day afternoon and there one replacement bus came to pick us. The worst part was that even the replacemnt bus was out of breath adn had serious issues and we couldn't climb the Ooty hills on that. Finally we got down, took a taxi of our own adn went to the KPN office in ooty. The service shown to us was easily the most pathetic service from a company that has such a huge brand name. And the KPN office in Ooty did even a more clever thing - The manager left the office by thwe time we reached there adn made one small kid be in charge of the office till all the abgry customers left.

I had paid 700 rupees per ticket for a 12 hour jouney.
The journey got extended to 24 hours, there was no A/C.
The customer service was pathetic and they have arrogant idiots sitting in their offices.
No replacement bus, no proper service by KPN.
Their driver doesn't even carry a cell phone of his own in case he needs to contact the office for any emergency.
Finally pathetic pathetic travels. Please avoid it if you have a choise. They are bloody bloodsucking [protected]@[protected]@rds.

  • Pr
    Prasidha Srinivasan May 17, 2011

    Hai All,
    I travelled on 11th may from madurai to bangalore non-Ac sleeper while geeting inside the bus i asked the caretaker person inform me about reaching Hosur since i was travelling alone. That person spoke to me very rudely in front others.
    This incident happen to my parents while they came to bangalore last month actually my parents have asked that driver to stop at hebbagodi since they are aged again they should come all the way from double road. They have literally begged the driver to stop only after long persuation he stopped it seems.
    These people simply charge alot but they do nothing.

    0 Votes

KPN Travels India Pvt Ltdpoor service, cheating customer, and ill treatment of customer

Poor Service and Irrespect treatment of customer
I travelled on 06 th Mar'10(Sunday) from Trichy to Bangalore in 11PM Volvo 2+2 AC Bus with my wife.

I had very bad worst customer service and worst treating of sustomer from KPN travels trichy, I travelled from Trichy to Bangalore in 11PM Volvo 2+2 bus.

In trichy, after get in the bus we have seen someone vomitted in our seats, We requested to travels and bus driver for cleaning that to clean up from our reserved seats, But they put just sands on that, then they told us, this bus there is no bus cleaner, So adjust to sit on the same seats. We can not do any alternatives, which means change to some other bus/ seats.

I explained and fought them, Because We paid Rs.600 per seat, if you look in goverment bus fare is only Rs.250, but we booked KPN travels instead of booking goverment bus, we need good service and comfortable travel for long journey. Perhaps we booked in KPN, if you are doing like this then what is difference between govt bus and KPN travels. They replied we can not do anything now. If you not interested to travel please cancel the tickets, or travel with this problem.

But we have fought them at last they made one arrangement, they replaced us in some other seats, they assured no changes in seat replacement further.we asked so many times after travel started in between if any people getting in bus to fight for this seat that is not good, so we forced them to solve this problem for us or anyone who can sit in that seat.

But Atlast after an hour, who booked/reserved seat they get in they are coming in to fight with us, I dont want to make fight with them, becuase this travels management people cheated us for solving that problem temprovarily. Even though i asked so many times to them, but they assured no problem you can travel replaced seat till your destination.

But I went bus driver to fight for this, but he heaved ruidly manner, I cant go beyond certain limit becuase i came with my wife.

This is KPN Serice from Trichy to Bangalore, They driver ( Name:Selvaraj ) told me whereever you loge complaint against me and our travels we dont bother, what ever you want you do it we dont care and worry.

This is the worst service never i have seen in my travel.

  • Se
    senthilkmr.rd Mar 08, 2011

    Poor Service and Irrespect treatment of customer

    I travelled on 06 th Mar'10(Sunday) from Trichy to Bangalore in 11PM Volvo 2+2 AC Bus with my wife.

    I had very bad worst customer service and worst treating of sustomer from KPN travels trichy, I travelled from Trichy to Bangalore in 11PM Volvo 2+2 bus.

    In trichy, after get in the bus we have seen someone vomitted in our seats, We requested to travels and bus driver for cleaning that to clean up from our reserved seats, But they put just sands on that, then they told us, this bus there is no bus cleaner, So adjust to sit on the same seats. We can not do any alternatives, which means change to some other bus/ seats.

    I explained and fought them, Because We paid Rs.600 per seat, if you look in goverment bus fare is only Rs.250, but we booked KPN travels instead of booking goverment bus, we need good service and comfortable travel for long journey. Perhaps we booked in KPN, if you are doing like this then what is difference between govt bus and KPN travels. They replied we can not do anything now. If you not interested to travel please cancel the tickets, or travel with this problem.

    But we have fought them at last they made one arrangement, they replaced us in some other seats, they assured no changes in seat replacement further.we asked so many times after travel started in between if any people getting in bus to fight for this seat that is not good, so we forced them to solve this problem for us or anyone who can sit in that seat.

    But Atlast after an hour, who booked/reserved seat they get in they are coming in to fight with us, I dont want to make fight with them, becuase this travels management people cheated us for solving that problem temprovarily. Even though i asked so many times to them, but they assured no problem you can travel replaced seat till your destination.

    But I went bus driver to fight for this, but he heaved ruidly manner, I cant go beyond certain limit becuase i came with my wife.

    This is KPN Serice from Trichy to Bangalore, They driver ( Name:Selvaraj ) told me whereever you loge complaint against me and our travels we dont bother, what ever you want you do it we dont care and worry.

    This is the worst service never i have seen in my travel.

    0 Votes
  • Su
    SUJA sri Apr 11, 2011

    Hi ..Even I had the same experience in KPN.I travel from Nagerkoil to Bangalore and return back very frequently.I have been travelling in KPN for past 3 years.The people in Nagerkoil KPN use to treat me very badly.They shout at me and cut the calls when I enquire the timings.I thought that the problem is with the people in Nagerkoil branch.But i had the same experience in Bangalore as well.also the online booking mentions that if we r unable to take print out we can give the PIN number alone.but once i took the PIN number and the driver shouted at me and said that he will check the PIN number in next stop. If there is any problem i should get down there itself. even in the government buses they treat people very well but not KPN.It is the worst travels I have ever seen.

    0 Votes
  • Se
    senthilkmrd Apr 11, 2011

    I agreed suja sri. I am planning if we get repeatedly the same wort experience from KPN travels, I am going lodge legal case against this travels, because my friend is working as criminal lawyer in chennai high court, he has lot of friends working to customer court. I will request a help from him. I am sure about this.

    0 Votes
  • Rk
    RKRI Dec 07, 2011

    hI ALL

    I got very bitter experience by the staff at bommanahalli Bangalore. The informal message from their own staff is the drivers are not given proper rest. that resulting in unscheduled cancellation of fleets.
    I am scared to travel in KPN. It seems after the accident still the KPN Management did not learn a lesson. I think Govt should bring control or we customers should teach a lesson to them
    regards
    amit

    0 Votes

KPN Travels poor service

This is Rajkumar.M. I am a regular customer of KPN. In a month I will go 2 times to Nagercoil from Bangalore. The Service was good and the drivers are friendly too.

But Yesterday(September 14) While coming back from Nagercoil. I have booked(seat No 31W) in Valliyoor stating that my boarding point is Valliyoor. I have booked 4 days before there is no window seat available in the 6.45 AC that too it is in the Last seat.

So I have booked 31W that is the first seat in the 6.30 Non AC.

Finally what happened is the bus didn’t come through Valliyoor. It went through the By Pass even though I have booked in Valliyoor. Then luckily one more Bus came. I came through that bus and I catches my Bus at Tirunelveli.

There one more disappointment that in my seat one lady allotted to 18 is sitting. If I going to 18 also, one more lady is sitting Both the ladies want the Window seat. But the Driver forcing me to go back eventhough I got the right ticket. And also Both persons are ladies they can sit together. This driver has a softcorner on that girl I think so.

Then finally I went back and got one non Window seat in the Back.

My disappointment is that the driver forcing me to go back even though I have booked 31W.

I have no sleep yesterday. This is the serious concern on the service. Please do the needful to do better service.

Even though I have travelled more than 100 times I am facing this kind of difficulties for the first time.

  • Az
    AZREEN Nov 06, 2009

    This s ABDUL GAFFOOR 4m trichy...hello kpn travels...plz mind it and make it correct...m a great fan of kpn buses...especially crazy of bpn volvo buses...now-a-days d kpn service s worst...my uncle came to trichy 4m bangalore...he booked d ticket n new volvo b9r...but worst came 4 him...he got disappointed of tat...for all d other places gave d new volvo...but why ur not gave d buses for trichy...lik these...i heard a much complaints 4m peoples tat kpn gettin down...i had spoke to kpn manager...but he too dint response well...so take d immediate action to leave bus through d trichy or via trichy...especially buses shld be new...don take as regular complaints...plz make it correct...m well wisher of kpn buses...


    well wisher of kpn buses,

    ABDUL GAFFOOR, trichy

    0 Votes
  • sudhasreedhar Aug 17, 2011

    My husband is studying in france, and we got married last october.he came for his vacations last month and we planned to make a trip to munnar, i booked the ticket to munnar a/c bus on 26.07.2011 at 9 pm fare is rs 1500 for both... but we missed the bus just for 5 minutes on the particular day b caz of delay of flight .again i booked the ticket for the next day in the same travels, same time, for a/c bus. at 9.30 pm we were asked to travel in a ordinary non a/c bus. and they said money will be returned back .we reached udumalai pet around 9 am in the morning. from there we sent to munnar by local kereala mtc bus.since we didnt know anything about the region we travelled, finally my husband got back pain, we could not make our honeymoon enjoyable
    the next week he left to france.
    really i felt very bad emotional experience b caz of this travel.we are yet to get the reimburement... we are fed up to make a call the travel again.

    0 Votes

KPN Travels — worst travel experiences!

This is to bring to the notice of all those people traveling in KPN travels. I traveled in this bus on May 16 2008 from Bangalore - coimbatore by AC volvo. The bus started from...