FlightHub review: My card was charged but no ticket, no confirmation 1

- On May 26, 2025, I logged into my account on the FlightHub website (Hoang Tung Nguyen), booked a round-trip flight from Toronto (YYZ) to Ho Chi Minh City (SGN), departing on July 1, 2025, returning on December 16, 2025, both operated by United Airlines. Itinerary Toronto - Chicago (ORD) - Haneda - Ho Chi Minh City, Ho Chi Minh City - Narita - Los Angeles (LAX) - Toronto. Economy class ticket for 1 passenger + baggage insurance (~ CAD 12). The total cost of the ticket is CAD 1,663.12.

After entering personal information and my payment card information (I use a Visa card from ACB Vietnam Bank, I am the cardholder), I clicked "Confirm", after about 20 seconds, the FlightHub website showed a notification that the flight is no longer available (attached image), and at the same time the FlightHub website listed the remaining available flights to choose from.

There was no other notification or information, I did not receive a ticket or any confirmation. But at the same time, on the ACB app, there was a notification that I had been charged CAD 1,663.12. At the same time, I also received an email from ACB about this payment (attached email screenshot).

Because I thought that there were no more tickets for that flight, based on the remaining flights that the FlightHub website provided at that time, I booked a second ticket with the same itinerary, also with United Airlines, with the same price of CAD 1,663.12. After entering my personal information and payment card information (ACB Visa card), I clicked "Confirm", after about 20 seconds, the FlightHub website appeared again with a notification that the flight was no longer available. (Because the notification was the same as the previous time, I did not take a screenshot again.)

But on the ACB app, the deduction of 1,663.12 appeared twice, and my credit limit continued to decrease.

Then I called one of the hotline numbers provided by FlightHub, and a male employee replied that in that case, the refund would be made after 1-3 days. He only answered over the phone, without sending any confirmation about it.

Waiting until the afternoon of May 28, 2025, I called FlightHub again, and this time the employee informed me the refund would be processed within 3–5 business days. (He also just answered over the phone, without sending any confirmation of the refund or refund time.)

Because I thought the website was broken, I decided to book a ticket over the phone, and after the above hotline employee read the options, I chose a United Airlines flight for CAD 1,879.90 with the same itinerary as above, except that the return flight would transit in Chicago (ORD), not LAX, before arriving in Toronto.

After providing personal information and card information (still ACB Visa card) to the operator, and agreeing to book that ticket, after waiting for about 30 seconds, he said he could not book the ticket because "the ticket price has changed" (Asked twice, he answered the same.) But on the ACB app, I still saw a charge of CAD 1,879.90 appeared.
At the same time, I also received an email from ACB about this payment.

I attempted to book a ticket three times through FlightHub, and all three attempts were unsuccessful. I received no ticket or confirmation. In the first two attempts, I was notified that the flight was no longer available. During the third attempt via phone, the operator stated that the ticket price had changed. No evidence or confirmation was provided for this, and when I requested a call recording, my request was denied.

But all 3 times on the ACB app there was a notification of money being deducted. I complained about this to the operator, he answered in circles, denied responsibility and did not give me any guarantee that the money would be refunded or the refund time. He transferred the phone to someone else (because I asked to speak to someone with higher authority), but this third operator did not provide me with any confirmation.

I also attached a photo of my account on the FlightHub page, which currently has no tickets.

So the total amount of money deducted from me 3 times is:
1,663.12 + 1,663.12 + 1,879.90 = 5,206.14 (CAD)

This is a huge amount of money for our family. There were no flight tickets and no confirmation from FlightHub was provided. It is really disappointing. I hope this issue can be resolved promptly. Many people have shared negative experiences with FlightHub, and I sincerely hope this is not the case.

When will I get a refund for the 3 times I booked tickets above (without tickets)? Can FlightHub provide me with a confirmation so that I don't have to borrow money to pay the bank for the above amount?

View 0 more photos