FlightHub
reviews and complaints

Hello,

I had booked a flight back in March to go to Alberta for a weekend in April. I live in Regina, SK and shortly after booking my flights, we were heading into a lockdown again. I had to cancel my flight.

I had spent over $600 on flight tickets and then spend more on a cancellation request. Not only was losing so much money a problem, but my cancellation request took forever to process and was denied months after. I have been very unimpressed with my whole experience with Flighthub. I understand that policies state that flights are non-refundable, but there should be some compensation for all of this trouble.

On June 3, 2021 I called flighthub to rebook flight from Vancouver to Belgrade, Serbia using my credits. Flighthub rep told me it is rebooked for June 29 and in 24 hours will get confirmation. Since then I never received any flight confirmation. I called them but every time they sad 24 hour or 48 ours for sure I will get confirmation for the flight. Yesterday I was on hold for 4 hours with flighthub and was disconnected. Right now I am on hold for 2 hours.

We booked flights thru flighthub from Omaha to West Palm Beach for the dates 9/24/20 - 9/29/20. Because of Covid, we had to cancel. Flighthub gave us future credits to use. We have until 3/31/22 to use them. Now we are trying to reschedule the flights with same destinations and same airlines. I've checked dates from now thru february 2022 and there is nothing available. We are pretty flexible about the dates that we can travel. Customer service was not helpful after being on hold for 7 hours.

I have had TWO flights canceled by the airlines and I would like a refund. I had to pay for two other flights because I could not get any resolution from flight hub. I can not even speak to a real person at flight hub and there is no longer the option to schedule a call back! The number they give you to call is only a recording. I also need to change a current flight and the web sight will not allow me to do that!

Date: April 23rd, 2021
Hub booking # [protected]
ANA confirmation # 2QFRH7
Ticket #[protected]
Amount charged: USD530.91
Request a refund

On April 23rd, 2021 at 5:24 pm, I have purchased a ticket from FlightHub; However, I need to cancel it due to a double booking issue. FlightHub confirmed my cancelation on the same day on April 23rd, 2021 at 6:28 pm, and charged a cancelation fee of USD75. It stated that it will refund my total ticket amount of USD530.91 within 7-10 days since I canceled it within 24 hours. However, I have tried to contact Flighhub several times for my refund and got no answer.
It has been more than 30 days and I have not received my refund yet.

May 14, 15, 16 Booking Number [protected]. Flight Hub and I finally connected today May 16th on a call back. The voice prompt lead me to, if you want to speak to an agent press 1. We pressed 1 and was immediately disconnected. I have tried to speak to an agent on-line or leave a message and I do not know where my inquiry is at, I want My Air Canada Q5HGH8 cancelled and refunded per the new Air Canada Policy. I want my Wesject JCVWPR to remain open ended so I can use in a future booking. I have requested this and have had no response. Every time I go to the web-site it takes me on a circle and eventually a spot where I could tell what I wanted. However, I keep getting phone calls with no agent on the line. Either you have this service or you do not. There is no e-mail contact and no way to get a hold of any person at Flight Hub.

I had booked a flight to Egypt last year, and because of the COVID-10 situation, I had to cancel it.
I reached out to Flighthub to confirm when I can use my travel credit, and they assured that I can use it before May31, 2021. and I even checked the travel credit status on their website.

These days, I am trying to use the travel credit, and they asked me for extra $300, because of the price difference and airlines penalty. I was extremely annoyed because I have to pay the penalty, when they told me last year that I can use the travel credit without paying the penalty. Because I needed to book ASAP, I paid this $300 CAD. After 1 hour, they called me again asking me to pay extra $450 CAD. and even time they say the same reasons that the ticket prices are gone up, I told her how it is gone up in 1 hour but $450, and I already paid 1 hour ago.

I feel they are scammers

I booked two flights through Flight hub that were both cancelled due to the pandemic.

I waited while they processed the refund and then told me it would take 12 weeks until I received a refund for either flight.

Even though I thought that was a long time, I gave them the benefit of the doubt, but it has now been 12 months and not only have I not heard from them, but their phone system does not bring you to a live agent.

Given the fact that I have not received a refund or an email explaining why after 12 weeks I still have not received it leads me to believe that flighthub has no intention of refunding me for the two flights.

I purchased 2 tickets from flight hub on Lufthansa to travel to Europe but when Covid 19 hit my flights were canceled 3 different times. I called flight hub and they offered refund or future travel but told me that it was fully refundable confirmed by Lufthansa. When I applied for the refund flight hub told me I needed to contact Lufthansa which I did and they did issue a refund but only for less then half of what I paid. Our tickets were $1, 057.23 each and Lufthansa refunded $493.23 per ticket. When I called to ask about the rest of it I was told the agency needed to do that. So I have not gotten a response from flight hub they are not willing to help me at all.

My name is Waleria G.Rutledge and in July 11 my daughter and I made reservations to fly to Brazil.Our flight were cancelled but since then we´ve waiting for our refund and never got . We had way too many calls to try to figure that out and still nothing was resolved. The last time I called was December and I was told fro a worker there that 'should be getting the money soon because the processing time was getting close to finish' but never cared to explainwhat I should do in case I didn´t get the refund.Then in March they call asking me to send them to send them proof that I paid for the tickets and proof that the money didn't enter my account. I found it absurd because if I had received my money I would be doing something more useful with my time. I sent what they asked me and they told me to wait for ten days that they would deposit the money in my account.
Still waiting.

So frustrated been trying to communicate with flight-hub for months, have called several times only to stay on hold for hours until the battery in my phone dies, I have also sent emails to customer support with no reply. I purchased 4 flights to Costa Rica for my family this past Christmas, I also purchased $19.99 cancellation insurance for each flight. I just want a refund which is impossible as speaking to a human at flight-hub is not possible. What is the point of purchasing insurance if you can't get reimbursed for cancelled flights due to COVID. I have been a customer for years but not anymore!

I bought 2 tickets to Uruguay on March 1, 2020 departure was April 21, 2020. March 14, 2020, the Canadian Government issued a no travel recommendation because we could risk not returning. In the next days, Uruguay closed its borders to incoming flights. We decided to cancel our flights. It took me until April 18 to communicate with Flight Hub and speak to a customer rep who finally canceled the flight a day before departure. I had bought flight cancellation insurance, but I needed to confirm that Flight Hub would not be refunding the tickets' cost; that's $2, 230.
I requested a refund, and they said it would take 10-12 weeks, so I waited. I spent a year calling and emailing without success enquiring about the status of my refund. Today Feb 19, 2021, I called again, and after an hour on hold and pushing buttons, I finally got to talk to a representative.
I told her that I wanted a letter or email stating that they will not be refunding the cost of the tickets so I can claim a refund from the insurance. They had me waiting an hour more until the call dropped, and I couldn't reconnect.
I'm so angry with this company they are completely negligent. Not only do they not give a refund, but they also don't want to give proof of not doing so. On top of it, communicating with them is virtually impossible.
I recommend not doing business with them, and if you do, make sure you never need anything from them except your ticket because any change or claim will never move forward.

Hello

I have booked flight on May 26, 2020 by flighthub.But the flight cancelled by airline (Austrian ) due to covid -19
Since then I have contacted tens of times for the refund and every time, the customer service advise that the the support team is working on it .
It is now Feb 04, 2021.Now it is about 9 months passed.

As per the advise of the flighthub (as per attached), the refund will be done in 12-18 weeks. Now it has passed 36 weeks. !
Still I call every week to flighthub and the same statement is said. ""The support team is working on it.""

1-I want to file complain against flight hub. I have used my credit card . So for the amount of about 1219.74 CAD, my credit card is charging me interest. -The interest in my credit card should be paid by flighthub.

2-They have deducted the charge of cancellation fee when the flight cancelled. They do deduction immediately but when they want to pay, it took 8 months..

The return ticket was supposed to be completed on Jan 14, 2021 but I called on Jan 4th, spent about 2 hours on phone being bounced from agent to agent, all asking me to repeat the same concern voiced to the previous agent: wanted to change return date because the lockdown noose around destination (London, Ontario), was tightening, especially around the university that my son goes to.

Finally the 4th attendant took over, took my credit card number presumably for the charge to change the date to Jan 30, 2021, and asked me to wait for an e-mail update. Nada. Nothing was sent. Waited, and waited and called on the 19th Jan, at that time the return date (Jan 14) had passed. My guess is that it was an easy way to ignore those in my situation. It would look like I was the one who did not honour the return ticket but a good check of their logs will show that I did go through all these hoops.

Called Air Canada, the carrier. They won't touch it because return date had lapsed. Came back to Flighthub's automated system. It won't take my reservation number for assistance because it navigates away from expired tickets. For 4 days dried to contact them, no luck. I believe there is a scam going on here and want a refund/credit for the return portion.

Your Trip to Phoenix, AZ, (PHX)
FlightHub Booking Number: [protected]
Booked: January 3, 2020 2:24 AM
Print Email
Departure Airline confirmation: BCCUCK
Thank you for trusting us with your travel and adventure plans! We hope you enjoyed your trip and look forward to getting you to your next destination. If you would like to search for new flights, please click here.
Regina, SK, (YQR) to Phoenix, AZ, (PHX) Nonstop

Westjet
Flight 1922
Economy
7:15 AM Wed Mar 18, 2020 Regina, SK, (YQR)
9:32 AM Wed Mar 18, 2020 Phoenix, AZ, (PHX)Terminal 4
Duration:
3h 17m
Total Trip Time:3h 17m
Return Airline confirmation: BCCUCK
Phoenix, AZ, (PHX) to Regina, SK, (YQR) Nonstop

Westjet
Flight 1327
Economy
8:15 PM Wed Apr 08, 2020 Phoenix, AZ, (PHX)Terminal 4
12:19 AM Thu Apr 09, 2020 Regina, SK, (YQR)
Duration:
3h 4m
Total Trip Time:3h 4m
Travellers
To correct the names of any passengers please go to our Name Change Form
Jason Fowler
Date of Birth: 02/1/1970
Gender: Female
Passport Number: N/A
E-Tickets
Traveler
E-Ticket
Jason Fowler
#838-[protected]
Important Flight Information
Please note that the state of your reservation may not reflect the latest updates done by the airlines.
Please note that due to the COVID-19 outbreak, airlines have issued travel advisories that may override the fare rules and restrictions determined at the moment when tickets were purchased.
Tickets are non-refundable and non-transferable. Name changes are not allowed.
Fare Rules and Restrictions:
Itinerary changes not allowed.
Cancellation allowed within 24 hours of booking (fees apply).
Airline assign seats.
Visit and review our cancellation policies for additional information.
Baggage Information
FlightHub does not collect any baggage fees and is not responsible for any potential baggage fees you are charged.
Route
Carry On
1st Checked Bag
2nd Checked Bag
YQR-PHX
Included for free
View Policy
View Policy
PHX-YQR
Included for free
View Policy
View Policy
Airlines are routinely changing their policies
Price Summary EmailDownload
1 Adult
Base Fare
$241.67
Taxes & Agency Fees
$109.11
Total Per Person
$350.78
Extended Cancellation Policy
$19.99 each
Final Total Price
$370.77
Please note: Your credit card may be billed in multiple charges totaling the final price.All prices in CAD.

Last year my husband and I purchased flights in February with Flight hub departure on May 1, 2020. We could not travel because of Covid, so after many calls made with lot of time consumed on our side, we got this credit in the amount of CAD866. We got the credit last November, but after we paid an extra CAD50 "to search for our tickets". Searching a ticket we provided all the information? Whatever we did not complain about that, we paid, and we got an email with the credit from where we supposed to start and book new flights.
When we found the flights for December 2020, we could not finalize our trip, we had to call again, and not just one time. Talking with different agents we realized that they come with different information and explanations.

Flight hub asked us an additional CAD 350, on top of our credit of CAD433/ person, saying that this money is not for them but AeroMexico asked for extra money for booking flights based on credit. We gave up, we travel every year two times to mexico. We choose to book new flights direct with Aero Mexico since the round trip cost was CAD384.

We just returned from Puerto Vallarta and tried to book our tickets for May 1, 2021. We started from their email "start using your credit" where it is very clear we must do the rebooking before April 30, 2021. We choose the dates may 2 to may 15, and got the email from them with the price of $316 per ticket, since the company does not do refunds? they rounded up the price to 433, which was fine, but they called us and asked an additional CAD55 per person.
I searched on line and the same tickets for the same period are CAD216/person, tax included. We have CAD433 per person, the ticket is CAD 316 and they ask us another 55 per person?
Flight hub has so many bad reviews, they piss off so many travelers, is this the policy of this company to rip off their clientele?

we asked the agent to find tickets from Nov 1, 2021 - to - Jan 15, 2022. She told us that we cannot book flights after August 2021, excuse me, the restrictions are very clear in their emails, "rebooking must be done before April 30, 2021".
Last year one agent told us that we must fly before April 30, 2021, the other agent told us that was not true, rebooking must be done before that date but the flights could be any time after that, which is correct. Now the agent we spoke today comes with another restriction. Cannot book flights after August 2021. This is not very professional and very stressful for us, travelers, after waiting hours to get a call back, waiting on hold many times for minutes, and at the end not resolving our problems and not getting the correct information.

At the end of our telephone conversation, we asked them to book our flights from May 2 to May 19 or 20, or 21, at the price they initially provided first time when we booked new tickets, CAD316 per person using our credit of CAD433 /person, and since they do not refund the remaining unused amount, asked to accept one check in luggage for each. We need that just to take stuff for donations to Church for people. I guess they can afford that inside the 866 dollars our credit with you. (316*2=632)

Blessings,
Ana Guldemond

I have been trying for 5 months to rebook a flight for my mother and myself that was cancelled last August due to Covid through flighthub. I have spoken to every person there at least once. To start with, every flight that I try to get us on gets a refusal for one of us with no reason why. It doesn't make any sense to me. We were on the same flight to start with so why can only one of us get onto a new flight. I have been on the phone with them for 4 hours at a time with no resolution. I asked to get a refund because I can rebook directly through westjet for $450 less but they say I can't get a refund, only a travel credit. To make matters worse, I have to pay them an additional $240 if it actually gets booked. We both had a $1005 credit and the flights are a maximum of $800 through westjet. This doesn't make any
sense to me. They are blaming westjet and I have spoken to Westjet and this has nothing to do with them. They are not charging any extra for the new ticket so flighthub is lying about it. I need help.

I booked ticket on flighthub for my backhome trip.

Flight dated: Thu 24 Dec, 2020 - Mon 18 Jan, 2021
Flighthub Reference Number: [protected]

I seen double payments on my credit card from aircanada.
First I talked to aircanada, they said flighthub requested two tickets by mistake. They told me, aircanada can make refund to flighthub only.

So I filled refund eform on Nov 11, 2020 but never received response from flighthub. Even I sent few emails to their customer care
[protected]@flighthub.com
[protected]@flighthub.com
but never received response.

I have all proof for double payments

My husband and I booked tickets with FlightHub for Air Canada flight from Vancouver to Delhi on January 19, 2020 (booking reference number - [protected]). We had to make travel plans because of a family emergency. We had to cancel that flight and reschedule it for January 22, 2020, for which we were charged handling fees. FlightHub would not give refund but only travel credit which we could not use it from our end to book another flight. We had to call them to book another flight for which we were charged $55.01 per passenger and we were asked to wait for confirmation. After waiting for hours for nothing we called back to follow up when they ask for proof that we paid $110.02 for 2 passengers as there was some error on their part. We were assured we will be contacted by the ticketing team within 24 hours. We did not receive any calls till January 21, 2020. Meanwhile, we tried contacting them 10 times just for confirmation all we were asked to do is wait. On Thursday morning i.e. Jan 21, 2020 when we called again we were informed that the reservation has expired and we were charged $430 more per person. In desperate needs we even paid that still waiting for confirmation. Every time we called them we requested to speak to a supervisor or ticketing agent they would not transfer. We are still on call with agent waiting for confirmation and also for supervisor for like 3 hours no one is available for help. Is there anyone who could help us out here?

I have a travel credit due to a canceled flight due to covid, I have to use the credit by Jan 31st 2021, every time I call they say I can't book it as prices are not available, and they won't extend my ticket date they just blame the airline, I feel like they are just taking my money