Capital Vacations / Capital Resorts Group complaints 117
Keywordstimeshare money points vacation resort company book refund manager owner representative breakfast website account management agreement family capital vacations points customer service interval
Newest Capital Vacations / Capital Resorts Group reviews & complaints
Our experience with the communication process thus far has been disappointing, to say the least. In
August, we initiated contact with an email outlining our concerns. A response requested that we call,
which we promptly did, only to find ourselves in conversation with Mr. Davies who abruptly ended the
call promising to return it in 10 minutes - a promise he failed to keep. Further attempts to reach him
revealed he was ill, but we were assured a call back either from him or a colleague. However, when
the call came, we were unable to connect due to poor service. Several more attempts to establish
contact proved futile. This entire process, which has only left us yearning to terminate our ownership,
has been unnecessarily stretched over a two-month period. Never have we experienced such a
struggle in reaching out to a company.
Desired outcome: To terminate our time share
I am left utterly disappointed and dissatisfied with the recent offer proposed by Capital Vacations. They've simply suggested we revert back to our initial contract, a far cry from our clear and firm request - complete release from the timeshare ownership. Yes, Paul H did show a glimmer of reason by offering a refund for the upgrade, which we appreciate. However, our desire for a total exit remains unaddressed. It begs the question, why not the whole thing? If there's a mechanism to get us out of one contract with money returned, it surely implies the possibility of a complete exit. Albeit with a compromised refund, it's a route we are more than willing to take. We remain hopeful for a more satisfactory resolution, one that respects our unequivocal request for a full exit from the
timeshare. Until then, our dissatisfaction and frustration with Capital Vacations continues.
Desired outcome: I want out of the entire package.
I am writing to file a complaint against Capital Vacations, a company I have been a member of since October 2021. Despite my good faith efforts in maintaining my membership, which involved an initial payment of $15,000 and ongoing monthly maintenance fees of $53, my experience with the company has been profoundly disappointing and, I believe, indicative of...Read full review of Capital Vacations / Capital Resorts Group
SAFETY NOTICE: ComplaintsBoard has determined that Capital Vacations / Capital Resorts Group has an exceptional credibility, near-perfect reputation level of trust, with a legitimacy rating that is more or less around 88%.
We found clear and detailed contact information for Capital Vacations / Capital Resorts Group. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Capitalvacations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Capital Vacations / Capital Resorts Group website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Capitalvacations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Capitalvacations.com you are considering visiting, which is associated with Capital Vacations / Capital Resorts Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- Capital Vacations / Capital Resorts Group's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 11% of 0 complaints being resolved.
- Capitalvacations.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The capitalvacations.com may offer a niche product or service that is only of interest to a smaller audience.
- Capital Vacations / Capital Resorts Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Capital Vacations / Capital Resorts Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
My husband and I were pressured into buying a Capital Vacations membership last November. We attended the presentation because it was a required part of a discounted stay at the Calypso Cay resort in Orlando, FL, which I "won" off Groupon. We never intended to purchase anything. We were told we'd be able to rent out essentially the lodging option...Read full review of Capital Vacations / Capital Resorts Group
To whom it may concern, We received an amount due of #1,309.68. Who is this that can use tyranny on a disabled veteran that made the mistake of purchasing this Grand Crowne resort time share sixteen years ago. Although we have paid the $400.00 plus each year and never late. Now someone has chosen to send this absurd amount to us that we cannot afford to...Read full review of Capital Vacations / Capital Resorts Group
We received a call from capital vacations for an owner meeting in our hometown since they were going to be there. The meeting was on 9/27/2023. We had the presentation and them meet individually with Capital Vacations Rep. The Rep came in and explained that they wanted to talk to use about consolidating the maintenance fees. The rep explained that our...Read full review of Capital Vacations / Capital Resorts Group
Timeshare ownership and hardship letter
My parents purchased 2 units at BoardWalk One Resort in Ocean City Maryland in August of 1978.
In August of 2022 my father passed away leaving his wife, the co-owner of the properties, with no pension.
Due to failing health and an extremely limited income she is no longer able to travel, nor can she afford the maintenance fees for these properties.
At the direction of BoardWalk One, a hardship letter requesting that she be permitted to relinquish the properties and terminate the contract was sent to the Board of Directors in Sept of 2022. It is now a year later and there has been no response to that letter.
Desired outcome: I would appreciate a response to the letter and agreement that the contract can be terminated, and the properties relinquished back to the company.
It has become very clear in our conversations with Marta that our situation is going no where with this company. All they tell us is that there is nothing that can be done to release us, but that they will “push up the request.” It is not like we are coming to them about not having enough towels during our stay. We are coming to them about the LIES that we...Read full review of Capital Vacations / Capital Resorts Group
My 76-year-old mother (who initially purchased the timeshare in FL) and I went to what was supposed to be a manager's meeting to help her understand the timeshare that she purchased in FL from Capital Vacations. We arrived in Myrtle Beach and were shocked at the accommodation provided for us. The room was filthy and looked like it had never been updated(I...Read full review of Capital Vacations / Capital Resorts Group
Had the strangest experience at the timeshare spiel at Capitals location in Myrtle Beach. We do these all the time for the cheap vacations and gifts so we aren't new to the whole timeshare game. They set us up at a decent place, went to the mandatory presentation checked in, and got offered breakfast when the sales guy picked us up. This is the companie...Read full review of Capital Vacations / Capital Resorts Group
Our owner ID is 1032997... On 10/25/2022 we signed with CV at Stormy Point in Branson, MO... we did this to eliminate our Stormy Point deed and annual maintenance fee... also, were told to plan an owner orientation and went to Pigeon Forge, TN for this orientation on 2/28/2023... At Pigeon Forge we were placed with Chris Watson, who told us since we had...Read full review of Capital Vacations / Capital Resorts Group and 2 comments
Timeshare upgrade incentives
I was told I had a year to book my dream vacation. Now I am being told that I had to give s 4 month lead time and my vacation is expired. This was never told to me. It was expressed very differently as I was told I had the entire year of 2023 to use vacation, nothing else was said. The representative said I had to have the name of my salesperson before she could escalate call to management, she couldn't even find name of salesperson as their were 4 people telling us lies at the time of the upgrade sale. This can be shown by the recording of the signing which we definitely vocalized our displeasure with the lies as they kept being uncovered. Call never escalated. Hung up, called back, same thing, no assistance.
Desired outcome: I want my dream vacation promised or I am taking this to court and I'm getting out of this timeshare mess. You have over 45k from me so far and I have gotten nothing out of it.
Me and my wife recently purchased in Pigeon forge and took our "Dream" vacation at Peppertree in Myrtle Beach. I think I would have rather checked into the Bates motel and dealt first hand with Norman than ever check into that place again. Great first impression, I felt like I had done an Airbnb and was in a room share with a family of roaches. If that...Read full review of Capital Vacations / Capital Resorts Group
I am a timeshare owner of Calypso Cay in Orlando, Florida. I have been an owner for many years. First we had interval then RCI and now Capital Vacations. Ever since Capital Vacations took over management I can't access my account. They have tried to erased my account. I can't use my points.
I need access to my account. Every time I call their customer service they say the website is down. They say their manager will call me or their tech person will call me back. No one calls me back. Please assist here. Thank you.
Desired outcome: I want access to my account. I want to use my vacation points. I want what I paid for. I paid over $9K for this timeshare and they have stolen my account.
I recently tried to contact Capital Vacations, only to find out that there is absolutely no contact information on their website. I even tried to reach out via Better Business Bureau and no response was given there either. This company is not user friendly in the slightest and it is extremely frustrating.
I want an email or an address that I can write to in order to get some answers
My name is Christina Gaskins. My email is [protected]@aol.com. I owned a 2-week timeshare at Golf Links Resort in Myrtle Beach, SC for over 20 years. I originally paid cash for my property and was only paying yearly maintenance fees. In 2021, I made an appointment to relinquish the paid for timeshare and was told, by the associate, that I had to upgrade...Read full review of Capital Vacations / Capital Resorts Group
I exchanged through Interval to stay a week at their resort in Hollywood FL. I checked in and was directed to a rep who said that he wanted to invite me to a breakfast on Tuesday. I assumed it was coffee and donuts which many resorts provide to have guests met. Next he pulled out the presentation form. I told him I did not want to buy any thing. He then...Read full review of Capital Vacations / Capital Resorts Group
We were misled into purchasing this timeshare, and we tried to discuss this with their company directly. Instead of understanding and cooperation, we were met with a cold “nothing can be done.” This will not deter us, as we know that what we experienced should not be considered ok. We were preyed on due to the loss of my late wife, we were told that we...Read full review of Capital Vacations / Capital Resorts Group
I have been in touch with Carl who works at Capital Vacations, and have managed to hit a dead end. He said that he was going to be reaching up to a manager and then getting back with me, and now months have passed with no response. That said, I’m not sure if it was Carl or his manager who dropped the ball here. Regardless, I want someone to get in touch with me because I still want out of this timeshare! - This review was left on the Better Business Bureau site, and no one from Capital Vacations has reached out to me STILL. This blatant disregard for my situation is very frustrating and I just want out of the agreement with them for good.
Desired outcome: Cancel/terminate timeshare and all financial obligations.
Cash refund card doesn't work
Instead of giving us a check as a refund after attending a timeshare presentation Fort Lauderdale Florida, we were given this Capital vacations cash card. We have attempted to use it numerous times to know avail. I spoke with an agent on 3/14/23 they tell me I can use it today. On 3/15/23 I attempted to use it at two different businesses and it read declined both times! This is unacceptable, embarrassing & frustrating.
Desired outcome: I want a cash refund via check.