Capital Vacations / Capital Resorts Group Logo

Capital Vacations / Capital Resorts Group

Having problems with Capital Vacations / Capital Resorts Group?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Capital Vacations / Capital Resorts Group Customer Service Contacts

9654 North Kings Hwy
Myrtle Beach, South Carolina
United States - 29572

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Capital Vacations / Capital Resorts Group Customer Service. Initial Capital Vacations / Capital Resorts Group complaints should be directed to their team directly. You can find contact details for Capital Vacations / Capital Resorts Group above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Capital Vacations / Capital Resorts Group. Discuss the issues you have had with Capital Vacations / Capital Resorts Group and work with their customer service team to find a resolution.

Capital Vacations / Capital Resorts Group Complaints & Reviews

Nov 07, 2020

Capital Vacations / Capital Resorts Group — Timeshare

We were not looking to purchase a time-share but were convinced to buy into it with lies and deceit. We were...

Capital Vacations / Capital Resorts GroupPurchasing a vacation a package

I purchased a vacations package on February 14, 2020. Due to COVID, I have not been able to receive my training or travel. I met with Capital Reps for dinner on July 29. They tried to get me to change to a Trust but I did not understand the differences or benefits. I had a phone call today with Chad, set up ahead of time. They mailed me a new contract and I wanted to go over the financials. He could not explain it in my language. He finally said, "I think you should stay with the original." He was rude and acted angry during the call. I asked about my training. He said I'll have Capital call you and HE HUNG UP ON ME! I wish I never signed up with this company. I've had bad experiences from day one. So I'm left with a deeded property and don't understand how to use it. I am mortified.

Christina D. Baum, Ed.D.
Lexington, Ky
[protected]

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Aug 05, 2020

    Capital Vacations / Capital Resorts Group — Unprofessional behavior

    I got involved with this company 4 years ago and I can't believe that they are able to continue...

    Jun 12, 2020

    Capital Vacations / Capital Resorts Group — Sell points owner id 968841

    I was advised to call customer service January 2nd, 2020 to advise I wanted to sell points (7200) and deposit...

    Jun 09, 2020

    Capital Resorts Group — Marketing sales

    When I checked into Stormy Point Village I was asked IF I would sit through a timeshare Presentation. He told...

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free
    Jan 30, 2020

    Capital Resorts Group — capital vacations club

    January 30 Since August when I joined in Branson, I have received no contract from an expert or manager as I...

    Nov 02, 2019

    Capital Resorts Group — switch from stormy point resort to capital vacations

    I have been owner of timeshare at Stormy Point at Branson MO. I make a monthly payment and have a week every...

    Oct 16, 2019

    Capital Resorts Group — timeshare

    I signed up in 2015 and have had nothing but problems! first I was told if I wanted out of this at ANY time I...

    Sep 17, 2019

    Capital Resorts Group — timeshare

    We are very unhappy with Capital Resorts LLC. We have been told so many lies since the first day . We are...

    Sep 03, 2019

    Capital Resorts Group — fraudulent timeshare

    A little over 3 years ago I was roped into a timeshare with the promise of it being exactly what I needed, it...

    Capital Resorts Groupaaa

    So this company is a joke, you can never use it, never get a call back unless it pertains to a bill, i have been DOUBLED bill for past few months without that being authorized ( Fraud ) when you call in i from number on page here i got a Womans hotline, number on bank statement not in service, so how do we get answers ? Then i am told no maintance fees pd ( ??? ) how is that when we get the bill each year which we was told would be monthly, so again another lie, i asked last year for this to be all canceled and i would sign any papers to release this and again no answer, this company is ran VERY POORLY, Customer service is awful, return time is ridiculous slow unless they want more money from you. I would upload the pictures on billing but it has my account info on it so not doing that, company probably go shopping on it again. I will blast this company until resolved so nobody else is taken advantage of or has money stolen from them as well.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Capital Resorts Groupcancellation and refund of money #962798

      I cancelled in a timely manner what I thought was the entire package only to be told that I only cancelled the upgrade. On June 10th 2019 I was informed that I would receive a refund in 7-10 days by Donnika . After several conversations with Ashley as well a conversation with Pam I was assured the refund would arrive by July 3. Instructions were to call on 7/3. I must presume that the decision to close on that date was a sudden one or else I would not have been instructed to call knowing the would be closed. I've been given nothing but the run around and consistently lied to by personnel that was extremely nice and seemingly sincere. When I was told by Pam that if I refused to pay for the original contract that was incorporated into the upgrade that my credit would suffered and I would be hounded by credit collectors, I reinstated the payment for the original contract. The website has never listed any points that we have. The upgrade was on May 31st. It was cancelled June 4th. We were never provided with the information that we thought we would receive as owners. My preference is to cancel the entire contract, however since Pam said that Capital Vacations could not honor the misinformation provided to us, I would like to receive a refund of the entire down payment with interest and any penalties that have accrued as result of the refund not being returned in a timely manner. I look forward to a reply.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Jun 26, 2019

        Capital Resorts Group — vacation package

        On Feb. 10, 2018 I received a call from Capital Resorts about a vacation pkg. The pkg. cost would be $299.00...

        Capital Resorts Groupresorts/ booking/false advertising

        Ok My name is Alvin Parker. I am a owner and I been a owner since2015. Its been nothing but [censored]. My wife add on more points in 2018 hoping that it will get better. Come to find out it didn't. When we book in it's always bull. Either u can't get. In at one resort or you have to take one of the [censored]ty one. We we added on. We was promised a whole lot of stuff and magical it all went away. So we are here in Branson and my wife tried to book in at one of the better resorts and couldn't get in. We have been told by all the other timeshare resorts that they put the VIP owners first but other resorts don't do that. They treat all owners the same it's first come first serve. We went to a owner update and the man told us he can put us in a better resort if we buy more points with him. Now where was it when we was booking in. That's [censored] up. We have to buy in order to get something better. I pay maintenance fees every year and club dues. This make no since. I am going to write the Attorney General. I am going to get something done about this. I want out of the add on and my money back. Because if you can't get in your on resort. Then you have to pay to exchange out and that is so wrong. I am trying to get in touch with one of the ceo about this matter. If I can't get intouch with the ceo about this in the next couple days. I will be writing the attorney general. I am staying at the carriage place in Branson and everything in it is out dated. You can't even swin in the pool like u want it because it's so small. The inside pool is to damm cold and the outside is small and not cold enough. The hot tub outside. You can boil a egg in it and the inside one is to cool. The rooms are not nice at all. So somebody needs to be in contact with me in the next couple of days from now. If not. I am going to take action. My email is [protected]@gmail.com my number is [protected] if anyone have any questions. Thank You.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          May 18, 2019

          Capital Resorts Group — schooner ii

          Sent from my T-Mobile 4G LTE Tablet -------- Original message -------- From: Cheryl Fields Date: 5/18/19...

          Jan 05, 2019

          Capital Resorts Group — timeshare cancellation

          I have been trying since July 2018 to get my timeshare cancelled. After multiple phone calls and messages I...

          Capital Resorts Group — time share

          2014 we were roped in to see the updates changes they are doing at a hotel in Wisconsin Dells "you get $200...

          Capital Resorts Group — target the elderly

          Capital Resorts are not only a bunch of liars they also target the elderly. How many of you are over 60 yr...

          Capital Resorts Group — benefits of vacation ownership presentation

          Hello, We were called and told that we won a vacation through Capital Resorts. The woman told us we would...

          Capital Resorts Group — sales office

          We agreed to drive to Pigeon Forge from Myrtle beach. Several accidents in front of us put us arriving late...

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.