Capital Vacations / Capital Resorts Group
reviews & complaints

Our experience with the communication process thus far has been disappointing, to say the least. In

August, we initiated contact with an email outlining our concerns. A response requested that we call,

which we promptly did, only to find ourselves in conversation with Mr. Davies who abruptly ended the

call promising to return it in 10 minutes - a promise he failed to keep. Further attempts to reach him

revealed he was ill, but we were assured a call back either from him or a colleague. However, when

the call came, we were unable to connect due to poor service. Several more attempts to establish

contact proved futile. This entire process, which has only left us yearning to terminate our ownership,

has been unnecessarily stretched over a two-month period. Never have we experienced such a

struggle in reaching out to a company.

I am left utterly disappointed and dissatisfied with the recent offer proposed by Capital Vacations. They've simply suggested we revert back to our initial contract, a far cry from our clear and firm request - complete release from the timeshare ownership. Yes, Paul H did show a glimmer of reason by offering a refund for the upgrade, which we appreciate. However, our desire for a total exit remains unaddressed. It begs the question, why not the whole thing? If there's a mechanism to get us out of one contract with money returned, it surely implies the possibility of a complete exit. Albeit with a compromised refund, it's a route we are more than willing to take. We remain hopeful for a more satisfactory resolution, one that respects our unequivocal request for a full exit from the

timeshare. Until then, our dissatisfaction and frustration with Capital Vacations continues.

My parents purchased 2 units at BoardWalk One Resort in Ocean City Maryland in August of 1978.

In August of 2022 my father passed away leaving his wife, the co-owner of the properties, with no pension.

Due to failing health and an extremely limited income she is no longer able to travel, nor can she afford the maintenance fees for these properties.

At the direction of BoardWalk One, a hardship letter requesting that she be permitted to relinquish the properties and terminate the contract was sent to the Board of Directors in Sept of 2022. It is now a year later and there has been no response to that letter.

I was told I had a year to book my dream vacation. Now I am being told that I had to give s 4 month lead time and my vacation is expired. This was never told to me. It was expressed very differently as I was told I had the entire year of 2023 to use vacation, nothing else was said. The representative said I had to have the name of my salesperson before she could escalate call to management, she couldn't even find name of salesperson as their were 4 people telling us lies at the time of the upgrade sale. This can be shown by the recording of the signing which we definitely vocalized our displeasure with the lies as they kept being uncovered. Call never escalated. Hung up, called back, same thing, no assistance.

I am a timeshare owner of Calypso Cay in Orlando, Florida. I have been an owner for many years. First we had interval then RCI and now Capital Vacations. Ever since Capital Vacations took over management I can't access my account. They have tried to erased my account. I can't use my points.

I need access to my account. Every time I call their customer service they say the website is down. They say their manager will call me or their tech person will call me back. No one calls me back. Please assist here. Thank you.

I recently tried to contact Capital Vacations, only to find out that there is absolutely no contact information on their website. I even tried to reach out via Better Business Bureau and no response was given there either. This company is not user friendly in the slightest and it is extremely frustrating.

I want an email or an address that I can write to in order to get some answers

I have been in touch with Carl who works at Capital Vacations, and have managed to hit a dead end. He said that he was going to be reaching up to a manager and then getting back with me, and now months have passed with no response. That said, I’m not sure if it was Carl or his manager who dropped the ball here. Regardless, I want someone to get in touch with me because I still want out of this timeshare! - This review was left on the Better Business Bureau site, and no one from Capital Vacations has reached out to me STILL. This blatant disregard for my situation is very frustrating and I just want out of the agreement with them for good.

Instead of giving us a check as a refund after attending a timeshare presentation Fort Lauderdale Florida, we were given this Capital vacations cash card. We have attempted to use it numerous times to know avail. I spoke with an agent on 3/14/23 they tell me I can use it today. On 3/15/23 I attempted to use it at two different businesses and it read declined both times! This is unacceptable, embarrassing & frustrating.