VacationPlay.com’s earns a 1.6-star rating from 0 reviews and 7 complaints, showing that the majority of travelers are dissatisfied with booking experience.
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The gifts given at the time of purchase should be a guarantee of receiving them.
We initially purchased this in 2019 with a year to take it; however, COVID hit and there was no travel in 2020 and yes, 7 family members were positive including ourselves. They did give us another year to travel...to March 31, 2022. We have had, to include myself, additional health issues due to COVID. However, with doing the booking in March 2022, we lost our "One Certificate for a Free Additional Night - Nov, Dec & Jan." This gift did not come with the extension, so we lost a gift which was given to us at the time of purchase. So, they reneged on that promise. Yesterday, one customer service rep was very harsh also.
They do not really stand with their promises at the time of purchase. We are grateful for the extension; however, ALL gifts need to be included with the package we purchased.
Desired outcome: ALL gifts need to be included with the package we purchased-please include the additional free night .
Hilton head vacation package
Company was supposed to hold my package due to pandemic and are now saying it's safe to travel so I have to pay a reinstatement fee. This is unfair and predatory and goes against cdc advisory for persons with underlying health conditions. The staff was rude and did not seem to care once they got paid. The representative said they would only do extensions in the event of a catastrophic event. So apparently a deadly pandemic is not Catastrophic enough?
Desired outcome: Refund or reinstatement
charged for canceled trip.
They called me offering a 3day 4 night stay...had to give 90 min. to listen to a talk about Time Share...I said o.k...they called me back about an hour later and said they noticed I had been at one of their talks in October, and I said yes I was...they said the offer wasn't available anymore but I could could from Weds. on anytime and not have to listen to a 90 min. talk...I said ok...then I called them back and said NO I dont want the deal, please cancel...I will not be coming at anytime...Now I get a bill for $129.00...I did not go nor do I want to go...when telling them this...they said it is non-refundable...!and should be stopped!
Is VacationPlay.com Legit?
VacationPlay.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Vacationplay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vacationplay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, VacationPlay.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- While VacationPlay.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- VacationPlay.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to VacationPlay.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
vacation to hilton head island
February 13, 2019
Customer id : 2191717
Package hh2n...$99 for 2 nights
Amounts paid:
1-3-2012 $99 x 2= $198
1-3-2012 reservations activation fees $ 50.98
5-4-2012 change/reschedule fee $50
10-11-2012 $40
= $338
On january 3, 2012 my husband, john farmer, bought a vacation from you for hilton head I land. He had planned for us to take it that summer.in july of 2012 john became very ill and could no longer work. We had hoped to try and take it months later but to no avail, the illness took over our lives.
We were never able to take that trip. John died in aug 2018. I would like a refund please.
Thank you,
Mrs. Meredith farmer
not receiving the credit for the hotel stay at $99
I was told I would receive my $99 credit for the stay at hilton head, sc and only be responsible for the taxes. I tried calling and spoke with 'jennifer' and she did not listen to the whole conversation which was supposedly recorded because it was - as she stated - "over 30 minutes long". This service is extremely poor and if I knew I would actually have to pay for my visit, I would have selected a better hotel. Park lane hotel & suites needs extreme improvements in their rooms. The beautiful lobby is deceiving. The air conditioning was leaking all over the counter and did not even work at the top floor where the bedroom was. The toilet overflowed and there was mold in view. The room was extremely disappointing and although vacationplay's tour of their own premises was nice, you can forget about me purchasing anything in the future as you did not honor the credit of the stay.
best hotel vacation or vacation rentals on hilton head island sc
Vacationplay.com, hilton head hospitality, llc, hilton head guest services, vacationplay.com. Hilton head hospitality is the best co. To book your vacation with. Hilton head hospitality/hilton head guest services, coral resorts offers a wide range of vacation options, some include a timeshare tour if you want to pay almost nothing for your vacation or you can pay a discounted price for your vacation and not go on any timeshare tour, but still get most of the perks and discounts that you can use on the hilton head island while you vacation. Hilton head guest services, hilton head hospitality, llc, vacationplay.com tell you up front everything and do not lie to you. If you got charged $200 on you timeshare tour vacation on hilton head, that is because you did not respect the agreement of attending the tour or you attended the tour but your spouse did not or you did not stay till the end of the tour. The hilton head hospitality/hilton head guest services/coral resorts, vacationplay.com sales people are friendly and they only show you the resort and of course they would like you to buy, but if you don't, that is ok, it is not mandatory of course. Hilton head guest services hope you had a fabulous time with them and on your vacation on hilton head and spread the word about the coral resorts offers. A hilton head hospitality, llc, vacationplay.com sales person can tell in the first 5 min if you are interested or not so it would be non-sense for them to pressure you if you're not a buyer. But hilton head guest services, coral resorts respect that and give you gifts. Everything people say in this comments and complaints is not true, because they either did not listen at all what they've been told, or they ignored everything and payed smart by trying to get the cheap or free vacation, but not do the timeshare tour. That's always the case, people want everything and don't want to do nothing. If you are that kind of people, than just book a discounted vacation at minimum price that only hilton head hospitality/hilton head guest services/coral resorts can offer you, being the biggest vendor on hilton head island and you won't have any reason to complaint. Thank you and have the best vacation ever.
I say chose hilton head hospitality, llc, vacationplay.com, hilton head guest services for your next vacation on hilton head island, sc.
Hilton Head Guest Services is a reputable business that helps people to have a vacation and some people do not like to give anything in exchange or do not listen, and get everything the wrong way and start posting all kind of garbage online because somebody helped them. Well I don't thing Hilton Head Guest Services needs advertising and is not advertising, but like myself, a lot of people are very happy with Hilton Head Guest Services which is a unique company, not only because it is helping everybody to go on vacation, and do there best so they have a fantastic vacation, but also offers jobs for a lot of people. I, personally have been vacationing with Hilton Head Guest Services for 8 years and every time was just another great experience. Not listening, being rude, mean, hurt someone else etc. it is easy. Doing GOOD is harder for some people. Well I hope to see you all in church next time and hope to see you that are REALLY LISTENING. God bless and have a great vacation, for those that deserve it. For those that don't want to take Hilton Head Guest Services deals without going on a timeshare tour or want to get a cheaper or even free vacation for going on a timeshare tour, just don't go. Thank you.
PS - All bad comments from this site are not true, I can tell you from experience. And if you read the comments a little, you'll see that a lot of others do not agree with the bad comments.
Please beware and listen to these scammers vacation play because they make every event fabulous but then it turned into a hell hole. I went to Hilton Head South Carolina and was promised a ocean view hotel. The hotel did not even have a microwave oven in the entire facility and Oceanview was in the back of the hotel but if you went through vacation play they put you on a dirty Hall with everyone who came through vacation play with two queen beds so please don't go with one of your mates because you will have to sleep separate. The beach house was clean and that's all that I can say about the entire Beach Hotel I would write that hotel and a star to and put it right beside Motel 6. I called vacation play and not only do they not return your calls but they do not help with any customer complaints because after you book you are stuck and you are just another person that that a timeshare deal. I wish I would have checked the reviews first and then the experience would have been explained . Very upsetting outcome!
Please beware and listen to these scammers vacation play because they make every event fabulous but then it turned into a hell hole. I went to Hilton Head South Carolina and was promised a ocean view hotel. The hotel did not even have a microwave oven in the entire facility and Oceanview was in the back of the hotel but if you went through vacation play they put you on a dirty Hall with everyone who came through vacation play with two queen beds so please don't go with one of your mates because you will have to sleep separate. The beach house was clean and that's all that I can say about the entire Beach Hotel I would write that hotel and a star to and put it right beside Motel 6. I called vacation play and not only do they not return your calls but they do not help with any customer complaints because after you book you are stuck and you are just another person that that a timeshare deal. I wish I would have checked the reviews first because I see many people had the same issues. Very upsetting outcome!
Stay away! They quote you am price over the phone then get your credit card number and charge you more. Try calling the number they provide and no one ever answers nor do they return your calls. Check BBB for complaints before you trust these guys.
Yeah... I think PATHETIC is a good description of the original post. Why would a reputable business make such claims here at ComplaintsBoard? Besides, the first comment was made by Vacation Rentals; then a comment by Timeshare/Vacation Rentals; then Vacation Rentals again; and finally Stephanie2011.
Hello? Stephanie? Go back to your homework or something, as adults use this site for legitimate compliants, not advertising for their parents.
Naughty, naughty.
Go away kid, you bother me!
Hilton Head Guest Services is the best vacation co. I have ever met. They have a friendly staff and always ready and willing to go the extra mile to make your vacation better and more enjoyable. I and my hole family have been vacationing with them for over 5 years, and every time when we go to Hilton Head Guest Services we feel like going home. I don't know what all this people problem is, but I think they did not listen to Hilton Head Guest Services or Coral Resort Services offers and they created a fantasy in their mind and got disappointed. But Coral Resorts as well as Hilton Head Guest Services tell you over the phone everything before you even agree with there terms and conditions and they even send you a mail and e-mail with everything written black on white. But one time when I was checking in, there was a couple that had no idea what was written on the letter send by Hilton Head Guest Services containing all the vacation details and this letter was serving for check-in purposes also. The couple was asking the front desk representative questions that were answered in the letter. That's how I figured out what is the case. So, I strongly advise you to draw your conclusion based on your own experience, like me. And not always what other people say is true. Have a fantastic vacation, Hilton Head Island, SC is a gorgeous vacation Paradise Island. Thank you.
vacationplay.com, Hilton Head Hospitality, LLC, Hilton Head Guest Services, vacationplay.com. Hilton Head Hospitality is the best co. to book your vacation with. Hilton Head Hospitality/Hilton Head Guest Services, Coral Resorts offers a wide range of vacation options, some include a timeshare tour if you want to pay almost nothing for your vacation or you can pay a discounted price for your vacation and not go on any timeshare tour, but still get most of the perks and discounts that you can use on the Hilton Head Island while you vacation. Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com tell you up front everything and do not lie to you. If you got charged $200 on you timeshare tour vacation on Hilton Head, that is because you did not respect the agreement of attending the tour or you attended the tour but your spouse did not or you did not stay till the end of the tour. The Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts, vacationplay.com sales people are friendly and they only show you the resort and of course they would like you to buy, but if you don't, that is OK, it is not mandatory of course. Hilton Head Guest Services hope you had a fabulous time with them and on your vacation on Hilton Head and spread the word about the Coral Resorts offers. A Hilton Head Hospitality, LLC, vacationplay.com sales person can tell in the first 5 min if you are interested or not so it would be non-sense for them to pressure you if you're not a buyer. But Hilton Head Guest Services, Coral Resorts respect that and give you gifts. Everything people say in this comments and complaints is not true, because they either did not listen at all what they've been told, or they ignored everything and payed smart by trying to get the cheap or free vacation, but not do the timeshare tour. That's always the case, people want everything and don't want to do nothing. If you are that kind of people, than just book a discounted vacation at minimum price that only Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts can offer you, being the biggest vendor on Hilton Head Island and you won't have any reason to complaint. Thank you and have the best vacation ever.
I say chose Hilton Head Hospitality, LLC, vacationplay.com, Hilton Head Guest Services for your next vacation on Hilton Head Island, SC.
fraud and deceptive sales practices
Key words: hilton head hospitality, llc, hilton head guest services, vacationplay, vacationplay.com, www.vacationplay.com, resort services. 174 towne lake parkway Woodstock, ga 30188 [protected] [protected] [protected] We were contacted 8/09 regarding a free vacation in hhi, sc that we’d already earned. A refundable deposit of $150 upon completion...
Read full review of VacationPlay.com and 5 commentsOverview of VacationPlay.com complaint handling
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VacationPlay.com Contacts
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VacationPlay.com phone numbers+1 (800) 363-5798+1 (800) 363-5798Click up if you have successfully reached VacationPlay.com by calling +1 (800) 363-5798 phone number 0 0 users reported that they have successfully reached VacationPlay.com by calling +1 (800) 363-5798 phone number Click down if you have unsuccessfully reached VacationPlay.com by calling +1 (800) 363-5798 phone number 0 0 users reported that they have UNsuccessfully reached VacationPlay.com by calling +1 (800) 363-5798 phone number+1 (678) 486-5045+1 (678) 486-5045Click up if you have successfully reached VacationPlay.com by calling +1 (678) 486-5045 phone number 0 0 users reported that they have successfully reached VacationPlay.com by calling +1 (678) 486-5045 phone number Click down if you have unsuccessfully reached VacationPlay.com by calling +1 (678) 486-5045 phone number 0 0 users reported that they have UNsuccessfully reached VacationPlay.com by calling +1 (678) 486-5045 phone number
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VacationPlay.com emailsopportunities@vacationplay.com75%Confidence score: 75%
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VacationPlay.com address174 Towne Lake Parkway, Woodstock, Georgia, 30188, United States
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VacationPlay.com social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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