Key words: hilton head hospitality, llc, hilton head guest services, vacationplay, vacationplay.com, www.vacationplay.com, resort services.
174 towne lake parkway
Woodstock, ga 30188
We were contacted 8/09 regarding a free vacation in hhi, sc that we’d already earned. A refundable deposit of $150 upon completion of the vacation was charged to my cc in 8/09 w/o any disclosure of terms & conditions in any form prior to or during the aforementioned transaction. On 5-5-10, we asked confirmation for the trip & rec’d it via email. The email clearly stated that a tour was to be arranged upon arrival & we’d receive a resort ‘gift’ of $150 as their way of saying thanks. But a new $200 penalty was introduced in the event we failed to come for the tour. We were told prior to the start of the tour that we would receive whatever gift promised & return of the deposit in total of $300. We received only $150 & were told that was all we’d be getting. Back home we contacted agents who charged the $150 deposit & refund to our card. They denied it & told us that the promised gift was in fact our deposit. This process created stress & aggravation for our family w/3 kids under 10 yrs during vacation. They placed us in a unit that was going thru repairs & renovation that put our family at risk like stepping on nails exposed from worn out carpet tacking boards at the kitchen/living room threshold. My son & I stepped on the nails that could have caused an infection because of their negligence. They intentionally & deliberately in a deceptive manner: 1. Embedded “terms & conditions” loaded w/penalties, fees, & charges in the event that we decided to makes changes, cancellation, or not accept them via a link attached to an email months after the deposit rather than upfront for the purpose of advancing their product & serving their own interests. 2. Held $150 deposit from 8/09 & never disclosed any “terms & conditions” prior to 5/5/10. By doing so, it was difficult to make any changes to travel arrangements. 3. Made advantage of our extreme hardship reaching all parties involved during vacation when their agents never returned such calls in timely manner.