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Flagstar Bankterrible service

I went into the bank the other day to find a middle aged lady with a bunch of binders on her desk. She was texting on her cell phone and didn't get up. I stood there for a while and she asked if she could help. She proceeded to have me sit down while she had confidential information about other clients on her desk. She did not know how to look up the rates and attempted to make small talk. I was planning on moving some money to Flagstar, but will not after this service. Why would they hire an assistant manager who didn't want to help their customers?

I'm going to a bank where there is professionalism and employees who will not look "busy" to avoid a customer interaction.

Responses

  • Fl
    Flagstar Bank is the worst Mar 26, 2011

    Flagstar Bank is a terrible company to work with and these words used are mild for how I really feel. After fourteen months of providing them with more than one hundred documents; our mortgage modification request was denied by Flagstar Bank. Talking to people in customer service is pointless because you get a different person in a different city each time and they give differing information. Mostly they don't really like their jobs and do the minimum to assist and can't function unless it is scripted. Flagstar Bank has repeatedly requested documents that have already been provided to them; which is nothing more than stall tactics as well as a great inconvenience in hopes of discouraging people who applied.

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