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Fifth Third Bank Customer Care Service

Fifth Third Bank

Fifth Third Center 38 Fountain Square Plaza
United States - 45263

Customer Support Phone Numbers

+1 513 744 8208 0 0
Web: www.53.com

Fifth Third Bank Complaints & Reviews

Fifth Third Bank / Making money for extended hold on checks

José Luis on Feb 23, 2017
The FDIC act for holding certain deposits (check to checking, image to checking) for a period of time was created to protect customers and the institution from fraud. Banks like Fifth/Third are using this as an excuse to place holds on deposits using all of the legally permitted...

Fifth Third Bank / New here:)

Disappointed 71 on Feb 22, 2017
I've been trying to get a home refinance done. I started in October of last year. I'm now on my third person and still not even close to being done. It's impossible to get ahold of them. I've left messages. Each time I get someone new they want more paperwork, I understand that paperwork...

Fifth Third Bank / Banking

MiaMia000 on Jan 31, 2017
Horrible bank! Do not bank here under any circumstances! Better to have a prepaid account. Serve with Amex is best. I made a $10.87 payroll check deposit, the AtM ..Stopped working in mode of transaction. ATM machine is attached to bank, the bank would not open the AtM and get check had to...

Fifth Third Bank / Customer service

Kelsey H on Jan 19, 2017
The lady I spoke with, Edna I believe was her name was extremely rude to me over the phone. I had called about a fee on my account that she explained I'd be charged for once a year. First, I was never told I'd be charged. Second, the way she went about explaining the "benefits" for the fee...

Fifth Third Bank / Brittany D

Stephanie Sweeney on Nov 15, 2016
I have an acct at fifth third bank, I'm a waitress and deposit money almost everyday, however I live in Evansville but work in Henderson I make it a point to go to the bank in Henderson every day when I get off work they are always so friendly and never ever have I had any problems there...

Fifth Third Bank / Customer Service

Mrs. Kay on Jul 26, 2016
As a business owner, I tried to deposit checks of over $2000 in the ATM at the Smyrna Tennessee branch. The ATM jammed up and would not deposit or return my checks. I went inside the bank, and asked for help. The attendant explained to me that there was nothing they could do, and that I...

Fifth Third / Didn't do what we requested per our account

Laura Ja on Jun 17, 2016
My daughter recently moved to Thailand to teach. We went together to the branch office and told them she'd be gone at least a year. We also added me to the account. One week into her stay she couldn't use her debit card - was told it was on hold due to "suspicious" activity. That activity wa...

5th Third Bank Mortgage Department / Supervisor Demeanor

Fenzel on Mar 30, 2016
I contacted 5th Third Bank Mortgage Department about waiving my late fee as an active duty military service member. I have signed up for the four payment recurring method via ACH debit each month. The first person I spoke to stated they could not help. I politely asked to a supervisor. The...

Fifth Third Bank / Payment Holds

ptodys on Mar 9, 2016
I just received a letter from Fifth Third today telling me that there is a hold for 9 days on my Fifth Third HELOC, as I just paid the outstanding balance down to zero from my Fifth Third business account to my Fifth Third HELOC account. And, I did this in person, at a branch office...

Fifth Third Bank / Provisional Credits

Reviewer33828 on Oct 22, 2015
For the last 2 months I have been in 5/3 Bank more than I care to be. I have filed 2 complaints with Fraudulent transactions and was given Provisional Credits. Today, I was charged back $89.28 plus a $37.00 OD Fee as they stated they have an Electronic Signature on a piece a paper. A...

Fifth Third Bank / Being waited on

Reviewer67460 on Oct 16, 2015
I have (goiing to be had) a checking account with Fifth Third bank and tried to get waited on during my lunch hour at the 161 N. Clark branch in Chicago at 12:30 PM on 10/16/15. I waited 15 mins as they only had one male rep who could help me and all he talked about to a customer in that...

Fifth Third Bank / Unreal...faulty ATM ends with overdrafts totaling $259

Reviewer53783 on Aug 21, 2015
On August 19th I tried to make a deposit via the ATM at the branch near my business and was unable to because the ATM was not working. I also tried the morning of the 20th on my way to work and the machine was unable to accept deposits. My account as a result was overdrawn and had a...

Fifth Third Bank / Extended od fees

swede11 on Jun 3, 2015
Was recently charged 64.00 by Fifth Third Bank for what they call "extended overdraft fees" ; they threatened to close account unless i got it current ; yesterday i read an article that says that there are lawsuits being put together against banks under the premise that these fee...

5/3 Banks / They don't care

Get Away from 5/3 on Mar 24, 2015
Tree fell and knocked down power lines. Duke had to shut of electricity and told me when I hire a licensed electrician, get permits, get the line put back up and have it inspected, call us and we will turn you electric back on. Banked with 5/3 for ever and had same job, with direct deposit...

5/3 Bank / Unfair practices

57topaz on Dec 12, 2014
I went through 5/3 Bank for a mortgage which I did get, but I had to move my checking and savings accounts there with direct deposit. In 2013 the bank offered a program called Early Access, which is nothing more than a payday loan scam. In order to repay Early Access they take your direct...

53 Bank / Unfair Fees

Cathie B. on Dec 10, 2014
When I opened an account with this bank a few months ago, I was told that I had twenty four hours to put money in the account if I were to get a negative amount. If the money was not deposited within that time period, then I would be charged a fee. Well, I got a small negative that showed...

Fifth Third Bank / Dormancy fee

KateBa on Nov 7, 2014
I left some money in my savings account when I moved to a different state. I also provided the bank with my new address. After a few months, I called to close to the account and I was advised to come in person to do so. Given the distance, I never made it back to Ohio. There was no local...

Fifth Third Bank, Boyne City Branch / Restricted Account Transactions

Lucy A. Ackland on Sep 17, 2014
I received a letter from P, Brian Moore, Senior Vice President of Fifth Third Bank. Didn't understand it so took it to thee Fifth Third Branch in Boyne City, MI for explanation. An employee told me it had to do with writing too many checks on our checking account. I've never heard...

Fifth Third Bank / Check Hold Scam

Brotzy on Sep 5, 2014
Closed on current home and immediately deposited check. Told they would place hold on funds for 10 days or until they could verify the availability of funds. We explained that we needed funds 1 day sooner to purchase new home. Bank manager assured us she would begin calling the issuing...

5/3 Bank / Early access and credit card fiasco

Elizabeth MR O on Aug 14, 2014
I have been with fifth third bank for a very long time never had major problems with them until this year and the product they call early access. I am stuck in it and I think they should have alternative routes for loyal customers. I called to give suggestions and they actually told me...

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