CB Shipping and Logistics FedEx Complaints #1742-1761

FedEx review: Scam and cheating ( 5 comments)

Valerie

Jun 10, 2008 2:31 pm UTC

Resolved

We are a retail store in Yakima, WA. I have used FedEx for over a years for shipping our merchandise from our online website store. FedEx continues to charge me for onsite pickup which equals $12.00 each time I use their services. I have never had a package picked up at my store. I have always driven to an 'Authorized FedEx Drop Off' location. After contacting FedEx six months ago, December 2007, I thought we had cleared up this matter. FedEx admitted to their mistake and assured me that my account would be reimbursed.

It is now June 2008, I went over our books for the past 6 months. Again FedEx has been consistently charging us for 'PICK UP' service. That equals $12.00 for every shipment. This fee is in addition to their standard shipping fees... I have canceled our account. We will only ship using UPS or USPS (neither of these companies have secret fees to rip off customer's).

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments

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crey

1 comments

crey of US

Jun 10, 2008 3:44 pm UTC

Was there a problem with simply contacting the billing department (not 1-800-go-fedex), and requesting the pick-up service be removed from your account?

Dropping FedEx because of something you did not do is no reason not to use their excellent service.

I say excellent, comparatively speaking...

You'll switch back soon enough once you get tired of the competitors slouchy service.

J. Oliveria

Kingston, US

1 comments

J. Oliveria of Kingston, US

Aug 21, 2008 3:35 am UTC

You're not alone -- I run a major retail service and ship exclusively international. For MANY months, FedEx has been adding random 'courier pick up charges' to my account, EACH one being $4.00. I don't use a courier pick up, as we've been dropping off our parcels since 2001. I may ship 25-100 parcels a week, and I'll find at least 1/4 to half of them listed with 'courier pick up" at $4.00 PER PACKAGE. No one, not even my Fedex rep can figure out why this is happening, then it takes weeks, sometimes months to get a frigging credit or refund check. It's still happening now. The gentlemen who commented after the complainer above, obviously works for FedEx.

Zoran Bundalevski-White House Shipping

Miami, US

2 comments

Zoran Bundalevski-White House Shipping of Miami, US

Apr 29, 2009 9:49 am UTC

Hi,
I'am Zoran Bundalevski with White House Shipping a logistics company. We provide a complete shipping solution for domestic and international shipping with the flexibility of UPS and DHL International transportation at discounted rates, many service level options.
If we can provide you with the same or better service at a lower cost(average 10%-20%)will you ship with us?

Regards,

Zoran Bundalevski
White House Shipping
Shipping Consultant
Phone:[protected]
Fax :[protected]
E-mail:Zoran.Bundalevski@whs-us.com

SheilaS

1 comments

SheilaS of US

Jan 19, 2010 3:48 pm UTC

Verified customer

Similar situation happened to me, also. I was charge $13 extra for every package that I have shipped. Instead of dropping off, I scheduled pickups from my office. They claimed that I am charged for not shipping from my billing address, which is valid in their book. I have called and went online and went through 4 different departments with FedEx, they eventual told me where my default ship point is setup is in their internal system, where I am not able to look at or confirm or even question.
Their account setup procedure defaults your billing address as your ship point. So whenever I ship from anywhere other than my billing mailbox, I am charged an "alternative address shipping" fee. I have since stopped using their service, but their fraudulent business practice needs to be told.

MabelLee

1 comments

MabelLee of US

Feb 25, 2010 8:33 pm UTC

I Googled 'Fed-ex and fraud, ' and this site came up.

I am an individual with a Fex-ex account. The account is under my business name, though this is my own business, and I am the only "employee." I make frequent visits to my local Fed-ex for shipping. In the last year, I have been overcharged for every single shipment I have made. For one shipment, I was overcharged over $100. I pay when I drop off, and though it is charged to my account, I do get a receipt. After being overcharged once, I got into the habit of checking my credit card account every time I make a shipment. And each time, I have been overcharged.

After seeing yet another overcharge today, I telephoned Fed-ex, and someone there had the audacity to tell me that what I pay when I drop off a package (after it's weighed and my choice of shipping has been finalized) is "really only an estimate." ? I asked them how in the world they think they can run a business like that. I mean, this is a business transaction. What if I were paying cash-- would they come back to me with an invoice to pay more? She answered that, yes, they would send me an invoice for more money-- even though the package would have already been delivered.

Can you imagine going to your local grocery store, buying your groceries at the price given on each item, checking out and paying the total for it, and then a week later, your grocery store decides that what you paid was really only an "estimate, " and that you, in fact, owe them more for those groceries-- so they just automatically charge more to your credit card?

Not only is this bizarre, it's downright dishonest and smells a lot like a scam to me. I'm guessing that they do this consistently to big businesses that use Fed-ex exclusively for all their shipping. Their companies are so big that I doubt anyone is checking every Fed-ex charge, so these businesses are consistently overcharged-- and Fed-ex gets away with it. Because my account is under a business name (but I'm only one person), I guess they figured they could get away with it. Well, not with me. I'm dropping my account, too. USPS is looking better and better.

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