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Family Dollar

Family Dollar review: Unprofessional manager

B
Author of the review
9:15 pm UTC

The manager who goes by the name Shiloh (I've never seen her with a name tag, but that's the name I've heard another employee call her by), is on her personal cell-phone every time I shop at this location. I don't mean to ease-drop, but it's very hard to miss what her conversations are about while on the phone. I usually shop for at least 20 minutes each time; she is on the phone when I enter the store and is still on the call when I'm checking out to leave. She has either been checking out a customer, doing a refund, or just walking around the store while on the phone with her Husband or with a friend talking gossip about her home life. It has made it difficult to get in and out of the store in a timely manner and makes me uncomfortable with some of the things she says. Plus, the shelves are so unorganized that I have to match the barcode label with the ones on the shelves just to make sure it's something I want to buy; most times I don't have time to check and have to pass up the buy and she is too busy on her phone to help or check item prices. I'm sorry to complaint but it's happen more than a dozen times now; it's every time she is working when I'm shopping.

Update by Britney Perry
Sep 05, 2020 9:16 pm UTC

No personal calls or personal cell-phones while on the clock and getting paid by Family Dollar to do a particular job title would be very helpful for customers who not only need assistance, but also who are in a hurry and don’t want to be anymore exposed due to the COVID-19 than they have to be. All employees should be wearing a mask at this dire time of a pandemic.

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Family Dollar is ranked 23 among 103 companies in the Retail Stores category