Family Dollar
reviews and complaints

Re: CSM on duty 1245 June 11.

Unprofessional lack of customer coping skills followed wife around store for duration of shopping.

Walking so close could have worn each other's shoe attempting a look in purse finally parked shop cart followed to exit where wife shows content of purse.VERY UNPROFESSIONAL... can't shop because stero type or Jewish prejudice?

6/11/2022 i wnet into the family dollar at stolling i got my items that i needed and went to the counter with them no one around i rang the bell that they have sitting on counter serveral times no response then i went up and down each isle to see if i could see any one nothing so i went to back room and clerk was in there this is a regular ocurrance with this store all the employees and manager are either outside smoking and on their phones or stuck in the back somewhere the store number is 12804 time was 12:39 when i told the clerk about the service she was upset and when it came time to give my change she slapped in my hand with a mad look on her face

e-mail [protected]@yahoo.com

I was terminated due to inappropriate social media behavior (facebook), i’m still all the way unclear on what happened, I reported that my page was hacked and showed proof of a individual that was out to get me fired for no reason, I have numerous log in alerts that someone was logging into my accounts and they still terminated me, I worked for the family dollar in davenport iowa on rockingham road, employee # 1213636, I would like this more looked into

I have showed at the store in calhoun georgia ever since it was opened on hwy 41 north, the other day I ask a young women to help me locate a product it had be moved to another place, anyhow, she came over to help not only was she rude but i'm a middle school teacher so I know what pot smells. Like ice had students smoke before class an it has its own smell, an she was covered in it, I hate to complain I know good help is hard to find, but trust me she couldn't be a good employee I did get her name it was tammy lee I just think you should know. I do still shop ther I just don't ask for help anymore. Thank you.

On 6-4-22 around 9:41 p.m., I went to my neighborhood Family Dollar to purchase tealights. When the cashier named Quita scanned them, the price rang up to $1.35 including tax. The shelf price displayed $1.00 so I questioned her about it. When I did she got smart with me and said things are going up. So I told her the shelf price was a dollar and if it's supposed to be $1.35 including tax, the shelf price should reflect that. She retorted back to me that when they get the time they will change it. I politely took a picture and this is the result of that interaction.

The family dollar located at Riverside and Factory Shoals rd in Austell Ga is a mess..

It's an accident waiting to happen. My elderly mother 80 years old trip and that's what prompt me to email

That store needs to be cleaned up asap or shut it down until your able to get it in functional order. At least 5 aisles are blocked with product entirely and no one is able to reach any items located in those aisle.

This store is deemed a HAZARD and needs immediate attention.

I hope this email gets through to the right people next stop for me will be the news outlet. (whatever it takes to get it fixed or closed)

My name: Quanda Foster

email:[protected]@yahoo.com

I have visited this one fmsilh dollar on my home around 7 times maybe more. Each time I walk in all quiet and pick my items and get to the register. There is always these two same ladies there and they always refuse me service without telling me why. I am white and live a prominent American American neighborhood. I am not confrontational and set my items down and leave. Well the last time I had to in because I neeeded something urgent and went in and the same two ladies went on me telling me they would not serve me and the second lady who was actually cleaning the

Floors locked the door and would not let me out she was even blocking the lock so I could not unlock myself. My cell phone was in the car so I tried to grab their phone to call 911 all why they are the callimg out white slurs at me. Finally she unclocked the door and let me out. I was so upset and so traumatized I just left and cried. I should have contacted the police but I didn’t think about as I was too upset after getting in my car. I have contacted an attorney who I meet with in a week To file a lawsuit not only against the corporation. But also against the two individuals as well. They violated my civil right and false imprisonment and had I not been so upset I would have called the police to have the one arrested. I am sure corporate doesn’t care just like the store manger did not care but I will be filing so I wanted to let you know. I doubt I hear from anyone until they get the lawsuit because this company and parent co just doesn’t care about customers or how we are treated. Y name is Tracey

This is concerning store #03146. I noticed being overcharged for several items at this store so when I purchased an item today and checked the price at the register it was higher than the price marked. I brought it to the cashiers attention and told her what happened the last two times I was there and how I was overcharged. She said that there was nothing she could do about it. Every other store I've been to always charged the price marked. This is not right. Charging more at the register than what it was marked is misleading the customer and basically stealing their money. So I went to another store to make my purchase. This needs to be corrected and until it is I'll be shopping somewhere else like Dollar General where they stand behind their marked prices.

Store is advertising "Going Out of Business, Entire Store 30% off at the entrance as well as throughout the store. I made $95.08 only to get home and find out thru my receipt that I was only given 20% off. I had already called a family member to tell them about the sale and they went there as well. When they questioned the cashier about the amount she was charging, she said the saving was only 20%, but when the manager was questioned, he assured them everything was 30% off as advertised throughout the store. However the cashier only gave a 20% discount.

I checked both their receipt and mine and found we were indeed overcharged for every item bought. I find this to be very disturbing and classified as theft by deceiving. I have called every # I could find and I've called several store locations that I know are open and operating and the calls were never answered. I tried several online # for the Family Dollar customer services to no avail. Most disturbing!

Receipts are uploaded...

I went back to the store yesterday and carried my receipts and spoke with the cashier who originally handled our transactions and she started to lie and could never get her story straight as to why we were overcharged. I then asked for the store manager and was told she was the store manager. Nothing was done to correct this situation! My next thought is to file a civil case if applicable, as this is most unethical and ILLEGAL

On May 24, 2022 at or around 12:00 Noon I was at the

location ar10130 West 7 Mile Rd in Detroit MI.

The items that I purchased did not scanned (at the register) at the prices that were marked on the shelves. I informed the Cashier that the price scanned differently. She said; "well I can't help that". I then asked for the Manager, who did come and was informed of the situation. The Manager informed the Cashier to sell the item as it was marked. After leaving the store I noticed from my receipt that the items were not changed, as thee manager had informed the Cashier. I went back into the store to speak with the Manager and showed him the receipt. He was assisting me with the matter and then the same Cashier begin to yell at me. I informed her that I was not speaking to her but was speaking with the Manager. She became upset and start calling me names making verbal threats towards me, * She also had a very small child with her, she stated the child was her son, who was behind the register with her. She then became hostile towards me using verbal profanity and walking very aggressive toward me to assault me. She was yelling; "I'm going to"Kick that old [censored] [censored]". People in the store was holding her back to restrain her from attacking me, several people witnessed her aggressive behavior. *Detroit MI Police Report # [protected]

On May 23, 2022, I entered the store to purchase a mini chopper. I located the chopper and it had sale price tag of $12.00. In the check-out line However when the Cashier ringed up the items the cost of the chopper was $13.25. When I advised the cashier George of the price difference. They checked the sale tag of the chopper and it had expired on 4/17/22. I said I should be able to pay the sale price and he refused. After I question their practice in the store as to why would a sale tag still be listed a month later? He told me that he can refuse to sale any items to me. And threaten to call the police on me. I have been in this community over 17 years and have frequented this store often. I have never been treated this way. This store has changed over the years with their hiring practices, upkeep of the store and customer service. This is a diverse community but there is no diversity in this store. The lines can be down the isles and no assistance with checking out the patrons. I have also included pictures of the associates. George appears to be eating at the counter and the young lady who removed the old sale tag.

I Ordered toilet paper on line & when I got to the store I realized My mistake I got paper towel's my mistake I asked the manager to exchanged it & her ans was she is to busy. I said excuse me doesn't the customer come first & she repeated she was to busy I told her I would report her she said she didn't care.

I asked her name she said what's yours I said Nancy her reply so was her name. I called her a lying SOB. I then went to the store on James st. Spoke to the mgr. Ivana Rivers & she made the exchange. Very nice smiled I thanked her. A young man went & exchanged the paper. I have never had such bad service. I will never go to that store again. I'll bet I'm not the only one that had a bad experience. thank you nancy macri [protected] please call me.

In november of 2021 an incident at family dollar/newburgh occurred which was egregious and outrageous. I reported it to the then dm, brian feinstein who after being aprised of the situation said he would research and get back to me. When I emailed him again, he was always wanting to talk over the phone rather anything in writing over email. Finally when he emailed back he said they take these things very seriously, take time to investigate thoroughly before getting back, this was already about a month after incident. He also informed me there was new dm that he was training and would be the one interviewing and investigating. Another month goes by and I sent email after email (about 4-5 in total) with no response back from him. Finally I called his number and he picked up not knowing it was me - he said matter had been transferred to new dm darwin to handle, he had just forwarded all my emails inquiring about the resolution to him. I also called the corporate office to complain and sent my explanation of the incident in writing to them; they assured me it would be related to the dm, regional manager, etc. It has now been over 6 months - not one word back regarding below incident from anyone at family dollar. Below is the outline of the incident I initially sent to brian feinstein - I was basically mistreated, abused and harrassed by first cashier, then store manager and another employee who jumped in as well as another african american customer on line.

Still waiting for response from fd, never heard back from them.

First off i shop at Family Dollar every week and i spend Appr. $ 25.00 to 75.00 a week.

I went to Located at Ashley Phosphate Charleston SC store # [protected]

I purchased 13 Cans of 9 Lives cat food example#[protected] I was charged $1.70 Per can. The price at cat food location on shelf was $1.25 with receipt in hand.

I went back to the store the falling day and ask the cashier for a refund which would be 13X 0.45 = 5.85 not including Tax. The cashier told me he (would not) give me any kind of refund and that was the price per can of cat food. As i said i shop at Family Dollar every week and i know there was a price increase from $1.00 to $1.25 pre can of cat food 60 days ago.

All I am asking is for a re-fund for being over charged. Please advise me over this matter.

Gregory Clem [protected]

On Friday, May 20th, 2022, at 11:54am I was disrespected profusely by an employee of yours at the South Shore location at 2159 E. 71st Street, Chicago, IL 60649. I was leaving from a nearby meeting in the area and stopped in the store to grab a bottled water. When I entered the store, I was told by a guy in plain clothes who I didn't know was an employee that I would have to check my bookbag in. I then stated to him that I was just grabbing a water (he was right next to the coolers) and not going down any aisles, plus I have a code that needs to be entered for me to get in my bookbag (which I did not state to him). He told me that I was good, and I proceeded to the checkout line with my water. While in the line, the person working the register started saying disrespectful things about me but to another customer. I asked was she referring to me and she stated that she was and then asked if I assumed that she was going to bite her tongue. She then continued to be disrespectful to me and even started to use profanity towards me. I then asked for a manager because I didn't appreciate how she was talking to me, and that's when I found out that not only was the guy in plain clothes a manager, but he was lost and prevention. This wasn't mentioned until I asked for the manager, and she came to the front to see what the issue was. The manager apologized for what I experienced but the employee continued with the insults as she left from the register.

I just went to store number # 09319 Bigley Ave Charleston WV. A customer told me that the tide laundry detergent was on sale. I picked one up and as I was in the aisle, a female employee ran to the aisle yelling "come help me, hurry up, stop what you are doing and hurry up" while she proceeded to take all the tide oxy detergent off of the shelf. Two other female employee stopped checking out customers to run to the aisle to help carry all the tide oxy detergent from the shelves to the front of the store. I had one tide that was not the tide oxy and was told that item was not on sale. I said I would like the one that is on sale, please. I was then told there are none left. I asked for one of the 10-15 bottles that they had on the floor and sitting on the counter. I was told that was theirs and recommended that I go to another location. I'm shocked at the unprofessionalism and disrespect of all 3 on duty employees. One of the employees had a name tag that read 'Dee store manager.' I mentioned that the sale was based on one bottle of tide oxy per customer and they said that's correct only one per person. I'm confused about how they plan on purchasing at least 10-15 bottles between the 3 of them that they had laying all over the front of the store saying they all belonged to them. This conduct is unacceptable. I'm sure that the manufacturer of tide would not appreciate this behavior by your employees. I'll be sure to contact them as well.