Family Dollar
reviews and complaints

I placed an online order #EC471519967 on 6/28/2022, and received an email on 7/11/2022 that my items were in store and ready to be picked up. I went to the store the same day and was told the manager was not there that day and they only had two of the three items that I ordered. There were two cashiers working at the register at that time and I asked for a refund for the third item that they did not have and neither of the cashiers knew how to do that! After waiting for about a half hour while they waited on other customers and tried to figure out how to refund me the cost of the third item I asked if I could just buy another item at that price and the cashier told me they couldn't do that. I could see they were no going to be able to help me so I just left without my items. On 7/14/2022 I called the store and asked to speak to the manager and was told she wasn't there, but would be back in about an hour, I left my phone number for a call back and after 2 hours I never received a call back. I had a doctors appointment that day so while I was out I went to the store again and asked for the manager the girl at the desk pointed to herself so I gave her my paper with my order number and she again told me the manager wasn't there. At that point I said "Is she ever here" which she said she was there this morning! Since no one has been able to help me actually get my order and I still want my order, I ask that you would send me my order free of charge to my home address. I am not going to keep going back and forth to the store to try and pick up my items on the chance that I will catch the manager actually there.

I went in to purchase some items at the end of my transaction my items were not bagged. The cashier stated "we don't have no bags". I responded what am I suppose to do. The cashier suggested I place my items in a cart to get them to my car. I asked if they had some bags I could purchase she stated no. And there were no carry baskets. What kind of store don't have bags for customers to place there purchased items in. This is unexectable after spending my money.

she has aproblem with my son and when i ask her to please not talk to me she kicked me out of the store in american falls idaho and said i was banned from store then she pulled out her personal phone and took my picture i hav also filed a complaint with american falls police department thank you Marilyn Savage this took place at 10:45 am on 7/7/2022 she has also been talking junk about my son to other customers in the store

I went to make an exchange at the Family Dollar on Council and Nw 39th in Bethany, OK. When I entered the store the cashier was busy assisting a customer, so I went ahead and grabbed what I wanted to exchange. When I approached the register I was not acknowledged and had to wait. She did apologize but proceeded to tell me that they only exchange items that are exactly the same. I had my receipt and wanted to exchange the 2025 batteries for the 2032 size and they were the same price. She told me next time come to the register first because it looked funny. I just spent 83.00 dollars the day before

I felt as though I was being discriminated against because I am black. I do not steal and I do not want to be accused as a thief.

On July 4-2022 around 5:10pm-5:30pm the store clerk on duty proceeded to instruct me I have to leave my empty book bag at the front counter because people steal and he wants to make sure I’m not stealing! First of all I’m 50 yrs old and have better sense than to steal $27 worth of merchandise from you. I only came here r cause the stores close by me and I needed a few items. This is very disturbing that a clerk would harassing me for 7 minutes about an empty book bag that I carry my purse inside because I’m planing on putting the things I’m buying in it. This is totally unacceptable! Id rather go out my way to super Walmart now.

There’s a difference between being respectful and polite and being a nasty worker and harassing customers!

Family Dollar Store at 5100 and Western Chicago IL

I just left all the stuff on the cashiers counter. I sho

On 6/27/2022 me and my grandson was shopping at #02570 the store manager was in the cooler putting away water when my grandson wants a drink, so he steps a cross the curb to get to the other side of the cooler that man look at me and spoke these words next time be considerate and walk around first of all he had the curb in the middle of the floor and second of all that is not how to talk to the customer's that guy need to learn handle business better than this his customers service SUCK to be manager.

all month of May and June.

Since the beginning of the month of May the store on 44th and Bryant Ave. in Oklahoma City, Oklahoma has opened then closed within an hour. It constantly stays dirty and cluttered. The cashiers are rude and are constantly on there phones. They are always short on stock. It may as well be shut down. If not I would recommend a complete remodel of the complete store and a complete change of staff.

Store #02392 Madison, TNTime1:24 There was an elderly man (80ish)He had obvious problems walking,hearing, speaking w/clear signs of dementia. He saw a different price on the receipt, he got upset & threw the receipt at clerk.She said he “pissed” her off, screamed at him &berated him while giving refund.She verbally abused him and showed contempt.

On Sunday morning, they didn’t tell me anything about working that night until later. They are unprofessional with wat they do they firing people for no reason I’m filing a lawsuit

Every time I enter the store on stony in chicago this manager harass me. She talk behand my back to other counter and when I asked she says yes I am not talking to you but she talking about me. I have tried to contact top manager of the store and gotten no response.

When I enter the store on last week as I was cashing out I askes for cash back the casher said no cash back. So I said why is it every time I come in to this store there is never cash back. She said I cant answer that I am new here. But the manager was at the next one over began to laugh out loud I said is there a problem. So as I was leaving the store she was talking to two lady's about me. How I am just mad because how couple years ago I was ask to leave the store. So I turn around and said you talking about me and she said to the lady's as I was saying she just mad.

But as I say this manager is always talking about me with all coming when I enter the store. She is very rude loud and un professor. And this must stop.

And also she was talking to the lady's and they was talking to me earlier in the store they was saying how at the other store they lock there door because they only had one casher. So the manager said I should do that at my store. And so she did. As I left the sore she lot it behand me. As I sat in my car I saw your comer come to the door and try to get in so they walk away. Not one two three. A lady with a baby. I went up to the door and tryed to get in at not I have picture of all this.

June 16, 2022 no air conditioning emergency! Nearly 100 in Texas.

We here in Oakwood Texas area, depend on this store and we are sad to see it falling apart like this. The sign lights don’t light. Freezer broken, and now it has broken air conditioning. It has been in the upper 90’s all week and the employees and customers have been subjected to this heat for almost a week! They are forced to leave the doors open, just to bring in air. I would think this would be an OSHA violation.

Thanks for listening, and please send help.

My daughter tried applying for employment through Family Dollar in Columbia Kentucky and my daughter has clean record, High school diploma and there is absolutely no reason she should not be allowed to get hired the hiring manager asked at first when Autumn Chumbley got an application if Autumn would care to work nights and weekends and Autumn replied yes, she could work any shift available. So, they called Autumn in for an interview and this girl Savannah Barney that is regular employee at that location talked the hiring manager into not hiring Autumn because she couldn't stand Autumn at school. I am her mother, and I was literally told this is the reason through another manager that works there is that Savannah talked bunch of smack. This is ridiculous she has been graduated for 3 years now and out of high school and just because her and this girl Savannah did not get along in high school it should not prevent her from being able to be an employee through Family Dollar and this should be slander defamation or discrimination some kind of law that prevents this type of behavior and if Autumn cannot be a Family Dollar employee because of high school then Savannah shouldn't be able to be neither