Family Dollar
reviews and complaints

I just went to store number # 09319 Bigley Ave Charleston WV. A customer let me know that the tide laundry detergent was on sale. I picked one up and as I was doing so a female employee ran to the aisle yelling "come help me, hurry up", "stop what you are doing and hurry up" while she proceeded to take all the oxy tide off the shelf. Then 2 other female employee showed up in the aisle and they begin to help carry all the tide from the shelves to the front of the store. I had one tide that was not oxy tide and was told that one was not on sale. I said I would like the one that is on sale, please. I was then told there are none left on the shelves. I asked for one of the 10-15 bottles that they had on the floor and sitting on the counter. I was told that was theirs and recommended that I go to another store. I'm shocked at the unprofessionalism and disrespect of not one but 3 on duty employees. One of which had a name tag of DEE store manager. I mentioned a sale rule of one per customer and they said that's correct only one per person. So I'm confused about how they plan on purchasing at least 5 bottles a piece that they had in plain sight saying they all belonged to them. This conduct is alarming for the customer and I'm sure for the store owners. I'm sure that the manufacturer of tide would not appreciate their product being hoarded or misused by employees of Family Dollar. I'll be sure to contact them as well.

On 5/17/22, approx 8:45 pm, location 634 Prospect, KCMO, store # 02306, I purchased 2 boxes of Klondike ice cream for 5.00 each. I go to this store every day. I am elderly and can't see that well but literally live within walking distance of the store so I wasn't able to see the receipt until I returned home and put my glasses on. I walked back there with my receipt to the young black female with glasses who checked me out originally and told her she overcharged me. She beligerently accused me that I was wrong and that I bought 3 boxes and she told a young man to check the camera but he wanted to just give me my money back so they could close. I announced that I was no thief or liar and told her to check that camera b*itch. The young man gave me a refund and as I was exiting the store, she followed me out the door in threatening manner as if she wanted to hit me and yelled "what did you say? I'm from the hood!" then her coworker drug her back inside. She was very unprofessional over such a small matter. Her reaction is what prompted my reaction.

Hi I have been working for you for about a month. I have been the store manager at Walgreens 7-11 beach bowl lane and burger king. so I know how to work. The store is nasty dirty, high thief. she asked me to step up and has not giving me the time or the info to take the test needed. Her employees do what they want not what needs to be done and they make other people quit by being nasty to them. I see potential in this store but being forced to be the cashier is wasting my talents. and I have asked how to get my pay stubs and no help still. I do not know what to do. so here I am.

On 5/11/22 I was overcharged for 5 items that I buy regularly. 3 cans of collard greens that were on the shelf for $1.00 and 2 rolls of Jimmy Dean sausage on the freezer shelf for $3.60 when I got to the register I was watching the prices because by now I pretty much know I am going to be overcharged and the prices won't be the same, when I got home I checked the receipt and I was overcharged for the 3 cans of collard greens at $1.75 each when on the shelf it clearly says $1.00. I was overcharged as well for my 2 sausage rolls at the price of $4.60 each when clearly on the shelf it is priced $3.60. The staff and management are aware of these prices overcharges because they put a sign up and when I address it do nothing they try to make small talk as a distraction to what is going on. I am sick of having to write about something that is not my job or issue to fix as a customer. It's annoying to have to go into a store a deal with being overcharged every single no matter the day or hour.

On May 10th 2022 at approximately 3 pm I was entering a Family Dollar on Market & Kerr Streets in Wilmington NC. As I entered the store Two employees one being a manager were coming out the exit door I assume to smoke out front. I grabbed the door to hold it for them and an employee coming out said, that’s the entrance door very rudely! I did what she said and then got to thinking, why didn’t she just hold the door for me. My God I’m pushing sixty and why the harsh treatment and tone? So I circled back outside where the two were standing and asked her, I said ma’am I am not trying to start trouble but why didn’t you just let me in. She replied, “CAN YOU READ THAT SAYS ENTER”? Wow!, I kept calm and said, Ma’am I would have held it for you! She replied, “THAT’S YOU”! She said, “CAN’T YOU SEE THAT DOESN’T HAVE A HANDLE ON IT TO PULL”? Mind you you have a manger that is standing there the entire time and does nothing to defuse the situation. No can you go back inside or you shouldn’t say those things absolutely nothing! At this point I had had it with the rude game and expressed my full discontent over her I let both have a full expression of there contempt and rude behavior. The manager told me to leave and she would call the cops. I told her to go ahead I was calling the DM and Corporate. I was in management for many years. I have never witnessed an employ saying anything like that to a customer in my life! But what may very well be the kicker is I have never seen a manager allow anyone to speak to a customer that way. My wife a Deli Manager for a Major Grocery Store for 25 years says she hadn’t had an employee to ever do that in her entire management career. I was a manger and District manger for the New York Times and I have never encountered anything like that in my life. Understand I frequent Family dollar often as a HotWheels collector. In fact I went to five Family dollars yesterday. I absolutely visit Family Dollars stores often probably more than most anyone. I have never been addressed with anything other than the up most respect! So I called the DM, Mr. Downing and told him. He is an exceptionally nice person. As were the employees at the store that I called him from. Especially the Assistant Kerrigan Bartlow. I know this isn’t the way Family Dollar is as I say I shop am a member of a Hotwheels club that relays information to one another about where to find if we locate any. Especially hard to find now being as the west coast is having distribution problems. So we as a team bring business that way and it saves us gas by communicating finds as opposed to just randomly going on a hunt. Well I don’t know if they had them and clearly once ask to leave I couldn’t call anyone and tell them a yea or nay. Again I know this isn’t how family Dollar operates and I can assure you those two would never survived a minute with the NY Times! That was totally uncalled for and a manager that allows an employee to speak to a customer that way and stands by idol clearly lacks the skill to become manager! Thank you very much for your time, Eugene Davenport

Manager Mrs.Catina works at the store in Kenner,La and she is about to quit and she only giving hours to her employees that she taking with her to CVS Drug Store on David Dr. In Metairie and the ones she not taking with her don't get any hours and I don't think it's fair. Tuesday evening she spoke out loudly in front of customers that she hate Kenner and all of Kenner people are broke. That's not manager material for anyone.

Hello, its been months now that everytime I go to my Family Dollar store # 11536, I have to look everywhere or wait to get a shopping cart, or a shopping basket, which is very annoying and not really understandable as everytime I dont ven see many customers using them, But yesterday was the worst! There was NO CARTS, NO BASKETS! how are we supposed to shop? This is unacceptable!

Today I went into your McCormick store and I purchased items that I had clipped coupons for and I also clipped the $5 forced to shop on Saturday coupon, when I got to the register I entered my telephone number because your stores block all wifi and data services you can not pull up your app without walking to the door or outside the store but when you come back in it will not work. I ended up spending $51 for my items because your app did not apply the coupons. That is the second and last time that will happen because I can no longer justify shopping at a store that advertise coupons yet the coupons are not applied at all. It's unclear to me why Family Dollar has not closed in McCormick because if it's not the dirty store it's the coupon scams. I plan to take the items that I purchased at Family Dollar to Dollar General and purchase each item exact and use their coupons as advertised and in turn return to Family Dollar to return what I was cheated and get all of my money back. Never to return to Family Dollar again with the fake coupons, no wifi and a app.

store #08854

manager ( paul) was very rude and very disrespectful to its only associate on the floor. I witnessed the manager (paul) see the associate with a line of people and just walked straight to the back as if he has not seen anything. A spill happened during that time however he walked to the back and then after the line died down he noticed it and started to ridicule the associate and tried to degrade her and was yelling to where you can hear him throughout the store. i have even called during the associates shift to hear him complain and ridicule her though he is never up front or to be found. there is also another associate (john/johnathan) who has made sexual gestures/remarks/ touching towards her body and she has requested to be moved and left alone; however, it continues and she is in fear of coming to work or being on time. this has been ongoing for months and as an associate she doesn't know what to do and fears working there. not to mention, the area always being robbed and her having to that happen to her as a whole. she shouldn't have to change her schedule/clothing to feel comfortable and it has caused her nonstop emotional distress. Also, the area is full of crime and they're not even allowed to have pepper spray to protect themselves against others who would do harm

I'm in the store waiting my turn. When I get to the cashier we greet each other, I tell her I need a case of water and a bag of ice. She rings the bag of ice up with the chart she has and tells me I have to get the case of water and put it on the counter in order to ring it up. And I comply as I do so I state i'm 62 years old and wasn't trying to lift it more then once. She calls for someone to get the bag of ice as the cooler outside is locked. (no where i`ve been as of late keeps their cooler locked in this area) the guy has no clue, and walks up to a car out front and says something to the women in the car. I guess she the manager. She that's her time and is on the phone talking about getting her nails done on sunday. She comes out of the store with the keys... Still talking on the phone. Fumbles around to find the right key... The door is all the way open and she is off to one side of the door. Ireach in and get a bag, start the brake it up by slamming it on the ground several times. She asks me is that your bag of ice? I say, yes... Do you need to see the receipt? "no but I don' appreciate you grabbing it out of my hand." it wasted in your hand and i'm tin a hurry... As useule. She says i'm getting a bag out that they need inside yada yada... That's for me I say. She comes back out all pissy and calls me a cracker three times as we are now yelling at each other.

And they are the facts...

When I was buying food products at family dollars I know now why me and my daughter was getting sick from it bad products . After spending hundreds of dollars on food items

On Saturday April 30, 2022. I went to Family Dollar in Carnegie PA. I purchased a 2.81 ounce bag of Wintergreen flavor Lifesavers. The bag was hanging under a tag reading 1 dollar and there was bigger bags worth more. But I got the 1 one. Brought it to the checkout and it got rung up as 2 dollars. I used the app and scanned the item and it said 1 dollar. I was also told I almost ran someone over. I was told I disrespected the manager. I apologized to the one manager in question. But they did not return nothing. I left after the fact the manager said they was going to take care of the pricing issue. They never asked me to give them the reciept. I thought they meant they was going to take care of the pricing on the shelf. So I left the store with trusting that they was going to change the prices on the shelf. It was said I left in a mad mood and also almost running someone over. I apologize for this and still I am banned from the store. Manager can't keep story straight. I went in person today and well now still band and cops will be called if I call the store for any reason. And not allowed to be on property as well. I feel the manager is letting all others in as S

They think it will matter another mot

because she dose not stay for Gail full shift but she get paid for the full shift

and is rude and to customer and one of the workers that dose not pay attention

and dose not give the customer there change and Gail will not do anything about it so i will not shop in this store because i do not like being treated bad like i am a bad person and i am not so i fill you should do something about it

and one employee get treat badly there and the rest get treated like gold

thank you

i hope this get resolved soon it not fair to people that has to work there whole shift and she dose not stay there

Today May 29th at approximately at 6:30 pm, my grand daughter and I were buying a birthday gift and decided to get a soda, I told her not to grab the root beer pop because it looked like the seal was broken but I was not sure. The lady up at the register yelled and said "don't leave that pop in there bring it up here". I told her to get it her self. She was very angry, I grabbed the soda and told the other cashier, " here is the pop this lady is being very rude." She said I am dealing with it and grabbed the soda. I was waiting for my credit card and the lady told me to leave her store. I told her that it was not her store. I said ok just bag up the stuff i just paid for. So then i told her I would report this and she said make sure you spell my name right. I told her I needed my receipt and she said just wait for your credit card statement. I said no I want my receipt. She printed one asked me my name and then went out and wrote down my license plates. I do believe that the woman is a very angry person. I felt attacked over a stupid bottle we did not touch. She needs manners and I will never shop in your store again. I am a business owner myself and I have never treated a customer with such disrespect. Thank you Becky Rundle

Hello I went this morning to store #07488 located on 4917 N Shepherd Houston Texas at around 9am this is my first stop if I am running late for work I so dont like to stop at this store but sometimes I have to we buy all our cleaning products from Family Dollar I have been there when there are several employees huddled on one cash register with lines around the store people leaving their stuff cause they are running late and to top it off its been months that they do not have shopping carts we or i use a basket dragging it around the store or a box imagine that ok but today I went in and grabbed couple of bottles of bleach they were $5.60 so I grabbed two then cashier says they are $7 the manager was there did not get her name but an employee walked with me to shelve and saw that indeed all gallon bleach was on a shelve under $5.60 the manager said I am not giving you this bleach for $5.60 some one must of put it there so I said are you saying some one walked in and started to put things up for u or was it your employee look I said you guys do this every other time I come in apart from dragging a box or basket loading things in cause I am late I have to wait to see what surprise I will get when you ring me up I am late I spent time getting my products and if you or your employees are not able to stock your invatory in the right places then you should acknowledge the stress and work we as customers go through when we shop here its been months with out carts its been many times your products are in the wrong places and I dont work here mam you do and as a manager you should consider managing your poor service and attitude towards the customers bringing these things to your attention is not a something we have time to do she said regardless I am not selling this bleach less than what it is even after walking to shelve and seeing that I in fact pulled it from a shelve that had $5.60 it was a lot of bottles so guess what I am looking for is for someone to find out why they cant get carts and stock their products where we as consumers can actually stop the guessing games when paying and if you have 3 or more people on a rijister and see customers leaving with out purchasing what they had to carry cause there are no shopping carts fix it and why dont u have a number we can call a human