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Family Dollar

Family Dollar review: Night store manager

D
Author of the review
10:22 pm UTC
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I went into store #03664 on 4/21/23 and attempted to buy some Dr Peppers that were on sale 3 (12 PACKS) for $12. The store had Dr Pepper, Coke and Pepsi all together so I assumed that all of the products were on sale. When I was checking out, the cokes rang up at 7.95. I'm a senior on a fixed income; therefore, I requested that the cokes be taken off. The manager of the store was very rude but I still purchased the 3 (12 PACKS) of Dr Pepper along with a total bill of $46.61. My elderly crippled husband was with me. As we tried to exit the store the manager screamed at my husband telling him to get that basket back in the store. I explained to him that he is scheduled for back surgery next month and he said, "Well, he didn't have any [censored]ing problems getting the basket out here." I also explained to him that I have four ruptured discs in my neck and back and was not able to lift everything and I am also elderly. He obviously didn't care and instead of trying to be helpful to us, he just stood there saying "[censored] You and don't ever come back into this store." I have never been so insulted in my life and his behavior was unacceptable. He said many other insulting comments. He obviously has no respect for his customers, especially elderly crippled customers. I went back into the store to get his name and he told me but kept screaming at me to get out of his store. I was so upset that I forgot his name that I forgot it by the time I got back to my car. I told him that I was going to let a manager know about his temperament and his bad language used toward two paying customers. I will let everyone in the community know of his uncalled for behavior. I had no idea of how this store treats their elderly and disabled customers. On the positive side, the cashier was very kind to the both of us. Due to this I will never go back to another family dollar, EVER again which is unfortunate because I have been a loyal customer for many years.

Desired outcome: I would like for that manager to apologize to myself and my spouse. He should definitely be reprimanded or fired for his behavior.

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Family Dollar is ranked 23 among 103 companies in the Retail Stores category