Family Dollar review: exchange/refund policy

On today, 01-21-1981, at 12:27pm I purchased a 3 pack charger cord for $7.50. went outside opened it realized it was the wrong charger for me. Immediately turned around and went back in and said I got the wrong cords. I was told I couldn't exchange to them because they are electronic. I called corporate and while on hold I was informed that everything in the store could be exchanged within 30 days. It says it on the website as well. When I spoke to Quay at corporate at approximately 12:32 pm he says the policy is not to accept electronics back but the Mana er could use her own discretion. I call the store, while still in the parking lot and relay what Quay has told me. She basically said I was lying- which further upset me. And told me she wasn't going out of policy because it was open. No one ever looked at the box. But, I had opened it but you can't tell. I have pictures. I thoroughly and completely upset and if this problem is not solved. I will make sure that everyone I come in contact with never shops with this company again, and bring that I am in City Government, thats a lot of people. This is the first time I've visited this particular Family Dollar, but I am a regular visitor of the Family Dollar and Dollar Tree stores.

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