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Family Dollar

Family Dollar review: Customer Service

N
Author of the review
5:31 pm UTC

Sadly the Customer service at this store has gone from bad to rude and disrespectful. I will not be returning. The 2 sales clerks behind the counter seemed to busy and bothered to assist helping me get a phone charger. I am the only one at the counter, they were busy doing paperwork, I ask where the phone chargers were ( I had previously searched for them myself), at first I was told they were behind me (rudely), I turne around and asked " on this empty board"?, next, one of the clerks fingers pointed toward the side of the store and I was told they were that direction (again rudely), I asked for a better clarification as to where, then I was told they were behind the counter, but by this time a line began to form and the clerk let me know she needed to assist the people in line first.
WOW! unbelievable customer service. I left my basket of approximately $150 that I was planning to buy and walked out.

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    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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    PO Box 1017, Charlotte, Texas, 28201-1017, United States
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    Jun 20, 2026
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Family Dollar is ranked 23 among 103 companies in the Retail Stores category