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Family Dollar

Family Dollar review: closing the front door's to early

Author of the review
9:49 am UTC
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This was the e-mail that I sent as I was not allow to enter your store located at 4446 Park Heights Baltimore Maryland 21215 (667)217-1258 also I'm using an old receipt as well because I was not allowed to enter on the day in question because she closed your store front door's 7:26pm

Rich Parker

Fri, Oct 18, 9:45 PM (2 days ago)

I was going to your store to do some shopping when a young black female who sometimes works as a cashier refuse to let me enter the family Dollar store she was at this time letting a black couple whom she knew into the store I myself was only steps behind the couple that was just entering the store when she said we are closed, we close at 7:30pm I said holding up my cellphone to show the time that it was only 7:26pm and even though your store post that it close at 8:00pm she still would not allow me into the store just simply walked away saying oh well.. please check your cameras concerning this incident which happens tonight Fri. Oct.18, 2019 at 7:26pm and be advised this is not the 1st time this has happened with this young black girl I hate to fraze it like that but I don't know her name and didn't see a I'd badge... As a Property Manager myself with that type of behavior I would let her go because how can I pay you when your stopping my store from making the money I use to pay you.. that's poor business because it is costing my business double adding to the fact I just lost a customer who will tell other customers and eventually I'll be going out of business because all of my customers are gone, all because of not being allowed to shop in my store .. P. S. I did my shopping at Save-A-Lot that is only around the corner and was open for my business... Have a good day
Mr. Richard Parker
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Update by Rich Parker
Oct 22, 2019 6:56 pm UTC

I wasn't with my family when I was trying to enter the store sir. I was alone and the items that I was trying to buy was in front of the store sitting in front of the counter across from the cash register which is also known as The Point Of Sale... that purchase would have only taken mere sec. not min. or even hrs. but sec.

Update by Rich Parker
Oct 22, 2019 7:17 pm UTC

Thank You for your comment Mr. DeAndre Washington but this is for real and not a game or for points it happened and if your not in support of what I'm saying then please keep your comment's to yourself...

But note my statement towards you was conducted in a professional manner without the use of profanity...
the way disagreement's should be handled so thank you again sir for your input but you solved nothing.

Rich Parker Property Manager

Resolved

This is what Mr. DeAndre Washington on Oct 20, 2019
Posted on The Complaints Board Website in response to my complaint about what happen to me on this day.

Hi there Rich. Nobody can "do some shopping" with their family and leave the store within four minutes. The staff was correct to not allow new customers to enter. Thanks for posting, I hope this clears things up.

Which in plain English means" they did absolutely nothing" so my next steps are to report this location to BBB aka The Better Business Bureau as well as to The Family Dollar corporate office and then if that isn't enough I'll go to social media to type up a petition, making a grievance against the family dollar located at 4446 Park Heights Ave Baltimore Maryland 21215 after all of this is done someone will most definitely be let go and the way that the employees treat the customers that go to do their business with this place will indeed change, That's Guaranteed..

Mr.Richard Parker - Property Manager

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