Family Dollar review: broken product

I write this complaint because I feel humiliated and scammed by the store manager Ashley who has a totally wrong sense about the sales and custome service policy since in the afternoon today my wife and I went to buy some things and spent 102.00usd We are regular customers since we live only 2 blocks from the store
25/2/2020 Traductor de Google
https://translate.google.es/#view=home&op=translate&sl=auto&tl=en&text=escribo esta queja porque me siento humillado y estafado por la store man… 2/2
and we buy everything there. when we arrived at the house we noticed that a product had a broken part and we went to change the product when we arrived at the store the store manager ASHLEY hinted that we had broken the product and that it was not going to change or return the money is humiliating that treat it that way when we are regular customers. I really do not know where we are going to go with a manager like these who instead of solving the situation what they do is humiliate the client I think that measures should be taken with this situation since the store manager ashley I think is not able to bring any store because In this way, he will scare customers like us who are regular customers who buy around 300 dollars every month at store # 10344 in West Miami. I really believe that I will not return to that store because I am not a person who likes abuse and I am very embarrassed. I would like an answer about this situation and also the exchange of the broken product or the return of my money