Expedia

I booked a hotel in jindabyne nsw from the 16th of july to 18th of july. As NSW were getting close to lock down I tried to contact expedia to weigh in my options regarding booking. i waited for hours and hours for a few days with no luck and I then proceeded to send an email asking for options regarding my booking as i could not get through an only a virtual operator talks to you. within minutes of sending my email i got an email saying your cancellation has been approved. what cancellation? i never requested a cancellation.
I tried for days to get through about this by then sydney was in full lock down and we could not travel. i spoke to a lady called Cristina and she asked me to send all the proof of the emails i sent and after 20 minutes on the phine she said if you can get a full waver from the hotel and send it to us we can arrange full refund. i must add the hotel has been offering full refunds and credits but could not organise mine because they said expedia cancelled my booking which was without my authority.
I obtained the letter and forwarded to you the next day. it is signed and has a staff name and a letter head from discovery parks jindabyne however then it took days of trying to get someone to help me and your staff keeps telling me that they are waiting on approval from hotel which is a lie, you have that letter and is on my file. Your staff has confirmed that however no one can assist. i keep asking for a supervisor to call me and no one calls me back and on top the hang up on me. i have spoken to over 20 people and not one person has the initiative or will to help and resolve issue. this has been going on for weeks and no one cares. We lost our jobs, can't leave home and i also need to pay a friend half of this booking
Someone needs to take responsability and ownership and fix issue when you already have everything that is need from me including letter from hotel.
please rectify and have someone call me as matter of urgency. i have waited long enough for your useless staff to do nothing.
i can be contacted on [protected] or [protected]@yahoo.com.au
it amazes me that an international company like yours does not have a customer relations department to assist clients

On July 24, 2021 my friend and I checked in to the Candlewood Suites in Chester, PA. The hotel was nothing like the photo on the website, instead it was in the center of a run-down neighborhood with nothing around except an industrial site where I later found out was a prison. I knew there was something to it because...what classy hotels have a security guard out front?
Valet, yes but a security guard with a weapon. When we got in the room the temperature in the room was 47 degrees. The temperature gauge had been changed from the normal one where the air was blowing out to one on the wall. Guess who came to the room and showed me how to bring the temperature up? You guessed it! The security guard. The young man seemed as if he was new and we got in so late we had to use UberEats to get something to eat that late. $30ish dollars. Wow. At Check-In the young man stated that I had to pay an extra $100 for accidental damages! Here it is a week later and my money is still not on my card after I've talked with the hotel and Expedia.

I booked and paid for accommodation in Sydney for 22-25 July 2021 using Expedia.com.au (itinerary number [protected]). The booking included free cancellation until 21 July 2021.

The booking was cancelled by the hotel on 30 June 2021 and Expedia emailed me saying they had refunded the $726 to the credit card used for booking.

5 weeks later the funds have not appeared on my card. Neither my bank nor PayPal (who processed the original payment) has any record of a refund.

I spoke to an Expedia customer service officer who advised in an email dated 17 July:

"Thank you for getting in touch with us. As a follow up on your request to receive an update on the status of your refund, please note that Expedia Australia processed the refund on 30 JUN 2021 for 726.99 AUD. We kindly advise you to contact your card issuer and check the status in their records by providing the following reference number..."

My bank has no record of the refund nor the reference number Expedia provided. I called Expedia again and suggested they check for scams or an error in the card number but I just received the same advice back again.

I am a long-time customer of Expedia and over the years I have received other refunds from Expedia quickly and without incident. So it appears something amiss has occurred this time.

Matthew S.

Below email submitted 7/24/21 to help@expedia.com but no response.
"l've been a long time customer with Expedia for all my travel needs that have always been successfully arranged. However, this last trip
starting on July 16th, with the exception of the flight, was an absolute nightmare.
To begin with, it was assumed that my rental car booking with Enterprise was located next to LaGuardia airport since I needed
transportation to my hotel in Queens Village. But, there was no booking at the airport. The booking was some distance away in Queens
Village. My only option then was to take a $40 cab ride to Queens Village but by the time I got there they had given up the reservation as
being past the held time. The car rental manager was sympathetic with my plight and said that if I could wait 45 minutes, they would
have a car available. What choice did I have!
Next, the Best Western hotel was horrorable. It was a considerable distance from the car rental and, I my view, was not accustom to
what I expected. The dirty carpet in the hallway was taped over in a tear spot and the room was much less than satisfactory being
austere, drab and not the least hospitable. But, the worst issue was the constant loud noise of traffic all night on an adjoining major
highway to the extent that I was not able to sleep.
Up to this point, I was considerably upset with Expedia's bookings.
I left the Best Western hotel paying for one night at $162.22 and leaving a balance of at least $770.53 to be refunded. Another hotel was
secured for the remainder of the week at $1000. leaving me still to pay another for a $40 cab fare from the car rental to LaGuardia
airport
Needless to say, l'm seeking a refund from the hotel and some redress for this unpleasant trip.
Thank you .
Michael L. Falk"

Booked a hotel reservation itinerary# 72131307057208 for an overnight stay at a hotel on 7/17 for a 7/28 stay and purchased insurance in case needed to cancel. I found out my company already reserved block of rooms and recommended we utilize their reservation. I cancelled my reservation 2 days later. As I checked out on 7/28 d my corporate card was charged for the one night stay. However, I was still charged by expedia, essentially I was charged twice. I paid for cancellation insurance, cancelled wel before my stay and expedia is charging me for what? They didnt cover my hotel charges and I gave enough advance notice and no services were provided. This is a scam and fraudulent, I need a full refund back to my corporate credit card asap. Please contact me asap or how I can complain to corporate and the bbb about these unethical tactics. I have gotten the run around and wait on hold over an hour just to speak to incompetent people that are unable to assist. I also will be disputing this charge with my corporate credit card and warn everyone and anyone against using there services. Please advise

After arriving and checking in I went to our room. It was not what I was expecting I thought I had booked a room with a Jacuzzi . There was none. I figured oh well there is a pool. I went looking for a pool and it was covered up. I went to the front desk where there was a new clerk she informed me that the pool was closed due to maintance issues I asked her about my room she said I should have had a jacuzzi and would check with the clerk who checked me in so I waited in the lobby. A few minutes later the clerk who checked me in came to the lobby when I asked him about the room he said I didnt pay for that kind of room and the pool was closed due to covid I said the other clerk said it was due to maintance issures he then began to be very rude over talking me and stormed away informing me I should just shut up and file a complaint. This man should NOT be in hospitality I was very upset being spoke to in this manner. This was a special occasion for my husband and myself we were celebrating our 20th anniversary and his birthday Karen and John Michener 644 Rhoads Ave Boyertown Pa 19512 Acct Number [protected]

I am contacting you regarding my travel booked through Expedia on American Airlines flight on July 26, 2021 from St. Louis, MO to Portland, OR with a connection in Dallas, TX. On my flight from St. Louis flight #2901,
I had a window seat and a Very large man was seated in the middle seat of my row with another man on the aisle seat. This very large man took over half of my seat and the seat of the man on the aisle seat. The seat belt was not large enough for him to use. This caused me to be VERY uncomfortable with leg cramps from being squeezed by this man taking up over half of my seat. I would like to be fully refunded for the cost of my ticket as that man should have been advised to purchase two seats. I paid for a full seat not 1/4 of a seat. Expedia Itinerary #[protected] ticket #[protected]. You may reach me at [protected] and at asia.[protected]@gmail.com. Thank you.

I had made reservations to stay at Motel 6 in Redding, CA on July 17, 2021 through Expedia.com. After a full day of driving with family we got to the Motel at 10:30 pm and when I went to check in I was told that the rooms were cancelled at 4:00 pm because they over booked. The front desk person apologized and didn't know why no one from Motel 6 called us to let us know, nor did we hear anything from Expedia. All other motels in the area were sold out, however when we were lucky enough to find one, they charged us double the normal rate for the last two rooms they had. It was a bad experience that cost us and extra $250.

Itinerary #[protected] was booked on 7/15/21. After finding out that the league had reserved rooms for us already, I cancelled the booking on 7/16/21. I contacted the hotel and made sure they cancelled the reservation on their end. The hotel could not refund the money because I paid Expedia. The hotel would not charge Expedia because the reservation had been cancelled, so I reached back out to Expedia about my refund on 7/16/21. I was told that I would receive a refund within 5-7 business days. After 5 business days, I checked the status of my refund online, only to find that there was no refund. I called Expedia again on 7/24/21 and was told there was no record of this request. I was told they would submit a waiver and I should receive an email followup in 10 business days because they would need to contact the hotel to confirm that there was no cancellation charge. I feel like I just keep getting the runaround from customer support and that they have no intention of refunding my $922.92.

cxLoyalty trip ID is [protected] for 4-night at Hilton Garden from 6/23 to 6/27/2021.

We had a guaranteed prepaid reservation from Expedia, through cxLoyalty, an Independent Travel Booking company used by The Citibank Prestige Credit Card.
A one day before, around 4:00 PM, I called the reservation staff at the hotel, to confirm the reservation. I was told that our reservation was all okay!
We flew from Chicago to Houston and then to Jackson, expecting to arrive Jackson by 4:12 PM but we encountered a long delay at Houston. We arrived at the Hilton Garden hotel at 6:45 PM. We were told by the Shift Supervisor/Manager that our reservation was cancelled due to over booking and an air conditioning issue. We offered to accept the room with the AC issue but were told that legally they cannot rent such rooms! I asked to speak to someone higher up in the chain of command, to make good on the reservation. My request was simple: Find an equal valued room nearby and pay the additional transportation costs that we were forced to incur! By now we were starving as there was no food service at the airport gate where we were waiting for a small plane to Jackson. We told the Hilton management that we are both seniors (82- and 77-year-old) and starving.
The Hilton supervisor told us to contact Expedia as they had made the reservation. We contacted cxLoyalty, a private company, and were getting nowhere. Finally, Hilton's supervisor said that a few rooms were available at Embassy Suites in Ridgeland, MS. and we should book quickly before they are gone! Further, restaurants will be closing by 9:00 PM. We called the Embassy Suites and booked four nights on our credit card as Hilton Garden refused to transfer our cancelled reservation.
By the time we checked in at the Embassy, it was approaching 9:00 PM. We asked them to put our food order in before it is too late!
We have missed many events at the convention. We had to get up by 5:30 AM to catch the sight-seeing bus departing at 8:00 AM. We were lugging a suitcase and using the public toilets for change of clothing! A well-planned dream vacation turned into a nightmare by this cancellation!
We hope the Hilton will live up to its reputation as a fair and responsible corporation and reimburse additional costs incurred by us for Embassy Suites, and Uber taxi services cost of under $200. We think this is a fair offer to end this nightmare. We are looking forward to a fair decision from the Hilton.

My cell# [protected] and E-mail is [protected]@hotmail.com

Hey,
I have been trying contact expedia for my 900$ worth credit points that will be expiring in 3 days. They are sending me back forth to call air canada where air canada cannot use points as they are Expedia points. And wait time to talk to an agent is 8 hours and no calls backs even number was left. Very disappointed. Need a full refund on my casw.

I purchased a plain ticket for my daughter on a resent trip and she decided not to go. I purchased the insurance but never received anything to verify what I paid for. Now I am getting nowhere with my issue. I would even take a different flight for myself if I could. Can you help me please?

My email is [protected]@hotmail.com
The ticket name is Kaylee Thiessen
Date of departure was June 17 and return was June 21, 2021

If you need more information please let me know and I will get it to you.
In the screenshots it shows how much was charged and paid for. Then the next one shows they took her off but never did anything further. Rachel has tried calling them and emailing. I have emailed as well. When Rachel called they had her on the phone for 2 hours and then hung up on her.

I booked as room on Expedia, moments later I received the confirmation text. I realized I had purchased for the wrong month. I immediately contacted the hotel, and Expedia, and cancelled the reservations. I have made numerous calls to Expedia, in efforts to get my refund. The hotel stated they were not going to charge Expedia for the room, and are waiting for Expedia to contact them. This has been over a month now. My itinerary number is [protected]
The phone number I booked it to was [protected]. I need to hear back from someone in regard to this. This is horrible customer service!

This issue was discussed late last year. and I have avoided using Expedia since then and will continue to work around.

I booked a reservation [protected] for Fort Stockton, TX. Upon arriving at Comfort Inn and Suites in Fort Stockton, I was told that I did not have a reservation. I showed them the reservation on my phone and after studying the reservation determined that it was actually booked at Comfort Suites in another city in Texas. I have a scan copy of the reservation but there is no way to determine the location. The Comfort Suites people in Fort Stockton called the other Comfort Suites and were told that they were happy to cancel the reservation and refund the money to Expedia. After a month I called Comfort Suites and they confirmed that the funds had been returned to Expedia. I called Expedia and was told, Sorry, you lost your money because you didn't show up at the Comfort Suites in the other city. I've never been to where ever it was and wasn't going to drive and hour or more out of my way just to stay there and then drive back to Fort Stockton to continue my trip. Long story, you received a credit from the Comfort Suites and kept it. I paid for my stay in Fort Stockton. It never occurred to me that you'd simply keep my money without an explanation that makes sense. So, that is why I've done my travel business with a handful of other companies or directly with the hotel, airline, car rental agency, etc.

airline changed my flight to a completely different destination and I have been fighting for over 4 months to get a refund. Expedia unable to get in contact with the airline. No one is taking accountability for this error. It should not be this difficult to get a refund for a drastic change like this.

I booked through Expedia a 4 day hotel stay at Super 8 in Coralville, IA with check in 6/27/21 as I was moving and needed a place to stay while I continued to work. Long story short, the room was dirty, I checked out early and was told to contact Expedia. I did. I spent hours waiting and waiting for callbacks through their phone service which gives a vague 1 hour time frame for a return call which can take up to 2 hours. They said they would try to manage the situation. They did the least. In talking with management of Super 8, which of course tried to dodge any responsibility, they informed me that they had only heard from Expedia 18 days after the fact and they would have been more than willing to provide refund on the day that I had checked out if they had gotten contact from them sooner. They denied any awareness of phone calls, emails, or texts from Expedia prior to this point.

I ultimately ended up paying for a 4 day stay that I was unable to use in addition to lodgings else where in this is all an Expedia representative had to say despite me providing visual evidence of the state of the room.

"We've attempted to contact Super 8 by Wyndham Iowa City/Coralville to request a refund for your itinerary [protected].

Unfortunately, we were unable to contact the property and will need to abide by the terms and conditions of the booking which states refunds are not allowed."

"Thank you for contacting Expedia regarding to your refund request with Super 8 by Wyndham Iowa City/Coralville.

We called the hotel and they advised us that we are not able to obtain a refund. They decided to follow the terms and conditions of the booking and not issue a refund.

Thank you for choosing Expedia."

I booked a vacation package on 6/23/21. My credit card was charged $3, 726.84. I cancelled the trip within the 24 hour window required to receive a full refund. I received a refund via my credit card on 6/24/21 for the hotel which was $1672.30 and for the trip insurance $276.06. I have not received a refund for the airfare totaling $1778.48. I contacted the airline (United Airlines) directly and was told that my credit card was not charged. Expedia's practice of holding funds for 12 weeks or longer prior to a refund is unethical. I cannot reach anyone at Expedia to discuss my issue.

It has been more than 12 weeks since they have promised to refund my money for a canceled ticket. I have repeatedly requested them but their position has been shifting from few weeks to 8 weeks and then 12 weeks. Now 12 weeks gone too but they keep telling me it's in progress. My itinerary number is [protected]

On April 8th 21 I tried making a reservation From Madison Wi to Knoxville TN. for Thea Holt. Travel dates were May 11th to May 21st. After I booked the flight your website told me my credit card was denied. I called my Discover card and they said it was approved. I again chatted with your rep and they said the charge request would fall off in a few days. On April 9th I ordered my tickets direct from Delta as it showed only 2 tickets left for the time I requested. My Delta tickets were processed within minutes. When I received my Discover bill Expedia had also charged me for another ticket for the same person. I submitted a claim with discover as we never received anything from Expedia. Neither to my e-mail address or Thea's email address. They only email she received was about Expedia rewards. Nothing else.! You sent Discover a copy of the ticket you issued. This was never provided. Why would I purchase 2 tickets for the same person? Now you are telling them there is a flight credit with Delta. Myself or Thea has never had any response from you. I am not interested in any flight credit as this was a one time trip. I have made several attempts to contact you. I am either disconnected or the call is dropped. My delta ticket that was issued and used for the flights was #[protected]. Expedia ticket we never received but you sent to discover Was #[protected]. When I tried to purchase this ticket I was also requesting Ins in case of cancellation. You gave me credit for the Ins but not the ticket You are the ones that told me my cc was denied. Now you want me to pay for a ticket that was never issued to us or used.

I'm trying to get a hotel in london uk. You keep using email [protected]@bellaliant.net. That's a dead end email. My email is [protected]@gmail.com. It's charged to my capital one banking account. I never got an email on this transaction.

paula Hines change my email and check into the 2000 plus dollars for a hotel in ontario.