Expedia
reviews and complaints

This issue was discussed late last year. and I have avoided using Expedia since then and will continue to work around.

I booked a reservation [protected] for Fort Stockton, TX. Upon arriving at Comfort Inn and Suites in Fort Stockton, I was told that I did not have a reservation. I showed them the reservation on my phone and after studying the reservation determined that it was actually booked at Comfort Suites in another city in Texas. I have a scan copy of the reservation but there is no way to determine the location. The Comfort Suites people in Fort Stockton called the other Comfort Suites and were told that they were happy to cancel the reservation and refund the money to Expedia. After a month I called Comfort Suites and they confirmed that the funds had been returned to Expedia. I called Expedia and was told, Sorry, you lost your money because you didn't show up at the Comfort Suites in the other city. I've never been to where ever it was and wasn't going to drive and hour or more out of my way just to stay there and then drive back to Fort Stockton to continue my trip. Long story, you received a credit from the Comfort Suites and kept it. I paid for my stay in Fort Stockton. It never occurred to me that you'd simply keep my money without an explanation that makes sense. So, that is why I've done my travel business with a handful of other companies or directly with the hotel, airline, car rental agency, etc.

airline changed my flight to a completely different destination and I have been fighting for over 4 months to get a refund. Expedia unable to get in contact with the airline. No one is taking accountability for this error. It should not be this difficult to get a refund for a drastic change like this.

I booked through Expedia a 4 day hotel stay at Super 8 in Coralville, IA with check in 6/27/21 as I was moving and needed a place to stay while I continued to work. Long story short, the room was dirty, I checked out early and was told to contact Expedia. I did. I spent hours waiting and waiting for callbacks through their phone service which gives a vague 1 hour time frame for a return call which can take up to 2 hours. They said they would try to manage the situation. They did the least. In talking with management of Super 8, which of course tried to dodge any responsibility, they informed me that they had only heard from Expedia 18 days after the fact and they would have been more than willing to provide refund on the day that I had checked out if they had gotten contact from them sooner. They denied any awareness of phone calls, emails, or texts from Expedia prior to this point.

I ultimately ended up paying for a 4 day stay that I was unable to use in addition to lodgings else where in this is all an Expedia representative had to say despite me providing visual evidence of the state of the room.

"We've attempted to contact Super 8 by Wyndham Iowa City/Coralville to request a refund for your itinerary [protected].

Unfortunately, we were unable to contact the property and will need to abide by the terms and conditions of the booking which states refunds are not allowed."

"Thank you for contacting Expedia regarding to your refund request with Super 8 by Wyndham Iowa City/Coralville.

We called the hotel and they advised us that we are not able to obtain a refund. They decided to follow the terms and conditions of the booking and not issue a refund.

Thank you for choosing Expedia."

I booked a vacation package on 6/23/21. My credit card was charged $3, 726.84. I cancelled the trip within the 24 hour window required to receive a full refund. I received a refund via my credit card on 6/24/21 for the hotel which was $1672.30 and for the trip insurance $276.06. I have not received a refund for the airfare totaling $1778.48. I contacted the airline (United Airlines) directly and was told that my credit card was not charged. Expedia's practice of holding funds for 12 weeks or longer prior to a refund is unethical. I cannot reach anyone at Expedia to discuss my issue.

It has been more than 12 weeks since they have promised to refund my money for a canceled ticket. I have repeatedly requested them but their position has been shifting from few weeks to 8 weeks and then 12 weeks. Now 12 weeks gone too but they keep telling me it's in progress. My itinerary number is [protected]

On April 8th 21 I tried making a reservation From Madison Wi to Knoxville TN. for Thea Holt. Travel dates were May 11th to May 21st. After I booked the flight your website told me my credit card was denied. I called my Discover card and they said it was approved. I again chatted with your rep and they said the charge request would fall off in a few days. On April 9th I ordered my tickets direct from Delta as it showed only 2 tickets left for the time I requested. My Delta tickets were processed within minutes. When I received my Discover bill Expedia had also charged me for another ticket for the same person. I submitted a claim with discover as we never received anything from Expedia. Neither to my e-mail address or Thea's email address. They only email she received was about Expedia rewards. Nothing else.! You sent Discover a copy of the ticket you issued. This was never provided. Why would I purchase 2 tickets for the same person? Now you are telling them there is a flight credit with Delta. Myself or Thea has never had any response from you. I am not interested in any flight credit as this was a one time trip. I have made several attempts to contact you. I am either disconnected or the call is dropped. My delta ticket that was issued and used for the flights was #[protected]. Expedia ticket we never received but you sent to discover Was #[protected]. When I tried to purchase this ticket I was also requesting Ins in case of cancellation. You gave me credit for the Ins but not the ticket You are the ones that told me my cc was denied. Now you want me to pay for a ticket that was never issued to us or used.

I'm trying to get a hotel in london uk. You keep using email [protected]@bellaliant.net. That's a dead end email. My email is [protected]@gmail.com. It's charged to my capital one banking account. I never got an email on this transaction.

paula Hines change my email and check into the 2000 plus dollars for a hotel in ontario.

I booked 3 hotel nights on July 9 for August 28-30 and I found out I could not really enjoy my Vacation to Alaska to its fullest unless I stayed in the area near the attraction. I then decided to call the hotel in Fairbanks to ask to switch my first two nights and they had no problem but she said I had to call Expedia. I then contacted Expedia and explained I did not want to cancel my reservation just needed to switch the first two nights and they totally refused to help me saying it was a nonrefundable reservation. I asked why they post this rule after they take your credit card and send you confirmation? When I was looking at the hotel site it was clear I had until August 29 to cancel but Expedia broke my stay into two separate reservations making the first one not refundable. I just consider this actions very dishonest and unfair to keep my money for a service I am not receiving even though I contacted them the next day after I made the reservation and just asked if they could switch the nights only?

We usually use Expedia and have not had any major problems up until now. Some companies that Expedia represent are very shady and fraudulent. On July 1, 2021 we used Expedia to rent a car through Nextcar rentals in Orlando Florida. Itinerary# [protected]. We had to submit an upfront deposit in the amount of $81.00 when making the reservation when reputable car rental companies like Avis, Alamo, Budget, Hertz, and Enterprise do not ask for an upfront deposit as Nextcar did. We paid the $81.00 deposit but when we got to the counter on July 4, 2021 to pick up the car we were told that they did not accept debit cards but it does not state this on their website when our debit card was accepted to make the deposit. It states that they do accept debit cards. We were also told that they do not accept our insurance which is Allstate and is another thing that they left off of their website. After everything was said and done another deposit and fees were added in for using a debit card and extra insurance which turned out to be some astronomical price for which we refused to pay. The representatives were very rude and told us we could cancel and get a refund. Well, now we are being told that we can not get a refund. So much for honesty and transparency which went right out of the window. We are through with Expedia and we are definitely not using Nextcar because they are a rip off. FYI we were not the only ones disappointed in the services. There were quite a few people complaining about being mislead on the pricing, wait time for a shuttle, and the size and type of cars that were being offered. Please avoid Nextcar like the plague.

I've trying to book a car for the past week and I can't talk to a live representative, I try to book online or app and I never finalize the booking I have 14 pending changes for little over $1400 dollars each. I tried again tonight and the costumer service person ( on the chat ) says after 20 min I couldn't book it try online or the app !
I only used Expedia for over 10 years for all my trip and booking and their costumer service was pretty good but now I have to find another site to book my travel. It's sad that they are going backwards!

Due to Covid issues I recently had to make changes to a hotel reservation on Expedia.com. Accidently I began erasing the wrong reservation and cancelled the trip protection portion. I called and talked with a representative but was told they could not reinstate the protection or offer a refund for the protection even though the protection was not due to be put in place for several month. This means I am paying for a future service that will not be delivered. It makes no sense...why would such a choice exist on their website? I t is an out-right theft of payment as Expedia does not care about their customers - only their cash. I now seriously doubt the trip protection is worth anything but only a scheme to collect more money from their users. I suggest people do not use their services.

Purchased 5 tickets San Francisco-Hannover/Germany total $4, 619.75
in November 2019 for flight date 05/20/20
Due to Covid flights were cancelled
07/07/21 Contacted Expedia for refund Itinerary# [protected]
Was informed only airline gives refund or flight credit
Called Airline (Lufthansa), calls are not taken
This is a large amount which needs to be refunded. Airline Credit was never chosen but applied by Lufthansa. Called Lufthansa numerous times without being able to talk to live person.
I need my refund!

My husband and I booked a flight with Expedia several months ago, since then our flights have been cancelled at least 3 times. In the last few days, I have left a message at both phone numbers provided for the customer service
If that is what you want to call it. I did not get any call backs. So I tried the virtual agent, requesting a call back.
When I did get a call back, I was hung up on after the agent found out what I wanted. I have never been so disgusted with a company in my life.
I checked on the Expedia website and there are flights that we could change our reservations to, But I can not talk to anyone to do that.
My reservations are for September 6th to September 29th.
Leaving out of Kalamazoo, Michigan to Dubrovnik, Croatia.
The reason that we made our reservations is that both my husband and I can not be in the airport for hours on end. When we booked, we reserved the least of time that it would take us to get to Croatia. There is still one flight going with only several seats left that is 20 hours, that is the quickest.
And a flight that takes only 16 hours to come home.
Could you PLEASE help me with this problem?
Thank you,
Theresa Rohr-Lorenz
[protected] or [protected]

I have tried to reach your customer service department numerous times via email and telephone to no avail.

I went through expedia for flights from sweden to New zealand and return.
Leaving june 10th 2020.
Due to pandemic these flights were cancelled.
I requested a refund January 2021.

I received an email from Team leader Jayson P on Feb 3rd 2021 confirming they had sent my request TO QANTAS and will update me shortly.
I have heard nothing back.

I then contacted Qantas who stated that they had processed and Expedia now have my refund. I then called Expedia only to speak to a bot that requested my itinerary number which I inputed. It then came back invalid and I was promptly cut off.
I then tried several times again via telephone and chatbot. Again they could not allow me to continue with my itinerary number.
It now seems impossible to talk to a human in regards to my refund.

Here are all the details below and I expect someone to get back to me as soon as possible.

FLIGHTS FOR 2 PEOPLE
STOCKHOLM SINGAPORE NEW ZEALAND WITH RETURN

SIMON MARTIN REID
SONNY CHARLES REID
ITINERY NUMBER [protected]
BOOKING NUMBER QAT6F8
EMAIL ADDRESS [protected]@yahoo.co.nz
TELEPHONE NUMBER [protected] ( Sweden )

My card was charged after being told they would not allow stay in their hotel. Days inn will not cooperate in giving money back and Expedia cannot find my return request. I was discriminated based on my sex and ethnicity. Treated like garbage and still no one can help. I didn't stay at the Days inn and never will! Awful people and service

We were very unhappy and uncomfortable with our accommodations.
The hotel and rooms didn't look like what was advertised.

I did not get what I paid for.
I paid for a 3 1/2 star hotel, but the hotel is a 1 1/2 star hotel.

When we arrived at the property police was there, in regards to a homeless person.

The next day a Homeless person was looking for his Friend through my sister in laws balcony door screen. She had To go to the front desk for assistance.

They only clean/ change sheets Every 3 days if you request it. If you don't say anything, they don't clean or come in the rooms. Not even to empty trash or change the towels. We
Had to put our own trash and towels out. They didn't replace the towels either. I had to go ask for more towels.
My closet door was hanging off the rails when I arrived.

The bathroom ceiling started leaking. They did not move my sister-in-law until it got worse the next day.
When I finally reached United Hotels, the service I booked through, they called the hotel on my behalf, only to be told, we could leave since we were uncomfortable. The United Hotels representative, told me someone would call me back with a hotel we could move to in 2 hours. No one ever called me back to this day! Confirmation# [protected]

While we are traveling in Florida, I booked a room for my mom ( she is 72) and I last night through Expedia.com. Our reservation was for one night June 26, 2021 at the Mainstay's Inn and Suites in Port St Joe, Florida. We arrived and there was no room; we were both exhausted. I am a U. S. Veteran with PTSD Ptsd among other ailments.
As, I was not sure what to do I called and canceled the nonexistent room. The receptionist was very kind and found a room for us at another hotel. It was a hundred dollars more; however we were grateful to be able to have somewhere to rest last night.
I have called this morning and waited 1:29 minutes only to have my call fail. I cannot get through to anyone and my itinerary number no longer exists. The virtual chat room is no help either; the computer says they recognize my phone number as I am an Expedia member. The hotel
states it has had a number of problems with Expedia.com, but cannot help as I didn't book with them.
I have hadn't with Expedia.com and will not use them again as this stressful situation has elevated my pain mentally and physically!
M. J.

Hi HotelRebook UK Coupon
£206.00
Issued for itinerary #[protected]
Used on 22 Mar 2021 Hi can you help. Expedia still hasn't refunded 3 months and still waiting, sent several emails, no reply, and made two phone calls on hold for 1.5 hours and another 45 mins. We are trying to rebook but still awaiting credit note. Regards Diann and Richard. This booking was cancelled by the hotel for the second time, and they have informed me they let Expedia know three months ago. Yhe Liner Hotel Liverpool.

I started by purchasing my Flight for Greece last March with insurance. The insurance was not recognized so I never was refunded when the flight was cancelled. I was told it was an Expedia credit but would use the entire amount so I decided not to use it on multiple domestic flights. Once I wanted to use it they stated it can only be used for United which was not what was originally explained by the first representative I spoke to. Most recently, I used the credit for my flight to from Chicago June 25-28. I was unable to check in with the itinerary and United flight number confirmed in my Expedia confirmation email that says I'm all set and no need to call to reconfirm. I spent an hour on hold and an hour on the line and they couldn't find the flight (I also paid $120 over the 404 credit I had). By the end of the call they still could not find the flight information and were calling United directly to confirm numbers. I was on hold for another 40 minutes when the representative said it'd be another hour so they'd call back as soon as they got through to United in the hour. I stayed up until 2am after this waiting for a call back and never received it. I called United this morning as a last ditch effort and they were able to provide the correct confirmation number so I could check in since Expedia sent the incorrect numbers. I wasted over 6 hours due to poor Expedia customer service and broken promises of call backs and resolutions. I expect to be compensated for this horrible aggravating experience.

I booked 4 nights at the Embarc Hotel, Vancouver via Expedia for 14th May to 17th May 2020 (Itinerary #71002057172281). The booking was on a no refund basis as we had already booked and paid for a Spring Cruise of Alaska, so there was no way we were going to default on the booking - until COVID-19 came along. Then Expedia issued us with a hotel coupon for use at a later date, which we assumed would be the Spring of 2021! Unfortunately the pandemic also prevented us from travelling to Vancouver and at this point we discovered that the hotel coupon expires on 31st December 2021. Expedia would not extend the expiry date and so at this stage we requested a refund. The hotel manager, Cyril Cotteaux advised me in an email that he would support a request for a refund as the situation was outside our control, but he advised that the decision lay with Expedia. We have since discovered that the Cruise line (Princess Cruises) will not be starting from Vancouver but from Seattle. On 25th May 2021 Expedia agreed to check with the hotel about the refund and would send me a decision in an email within 5 days. I have received no such email and Expedia have ignored repeated requests for a reply, which I find inexcusable.