Expedia
reviews and complaints

Booked a room on August 10th to the 11th at the rockport inn and suites for one night. Specifically booked it for the hot tub due to an arm injury and needing the heat. I paid 290$. Checked in and went to dinner. Came back bring my boys to the pool and me to the hot tub... NO TUB. Just a filled hole in the ground, but the spa sign is still up. Another client told me it was removed recently and she wasn't happy either. At this time it was 8:30 pm and I very well couldn't move my boys to another hotel.
I attempted to call expedia and after them saying an agent will be with you in 2 minutes (wait time)... 2 hours later I hung up... Nobody ever answered.
Can't reach them to complain!

PS I have photos of the sign and the filled in hot tub but they are in my phone... I can provide them upon request.

On August 4, 2021, while driving across Canada, I used Expedia to search for a pet-friendly hotel in Vermilion Bay, Ontario. I was exhausted from a day of driving, and when a reasonably-priced hotel came up, I reserved the room. Then, when I went to Google maps to route the drive, I realized that Expedia had brought me to a hotel in Vermilion, Alberta, almost 5 hours in the wrong direction! I immediately (within 5 minutes) called the hotel and explained the error. They said I had to go through Expedia, and were not very helpful. On the Expedia page, it said I had to go through the hotel. I cancelled the hotel through the Expedia website, but the charge of $107 was still taken from my credit card. Expedia is impossible to get in touch with, and as I am travelling, I don't have time to deal with this nonsense. If I don't get refunded, I will use my considerable influence to tell everyone about Expedia's mistake, and I will never use Expedia again. Please reach me at [protected]@gmail.com or at 514.234.5808. I want a refund, this was not my mistake and I'm really frustrated.

On Saturday August 7th I purchased a hotel and air package for Puerto Vallarta including 2 rooms and 4 plane tickets. When i received my confirmation, it did not include the air portion of my purchase. I spent days trying to get help at the customer service level, asking for a dispute department and nothing was done, there is no contact for disputes and ultimately after 5 days i needed to cancel my reservation. I know I still face an issue getting my money returned, but up to this point its been the worst experience of my life! there was no assistance and no option to speak to a dispute/resolution specialist. I basically felt like I was defrauded, my money went out instantaneously, but once there was an issue (likely a glitch in their system)there was nobody that could help. This is a serious issue, considering most users of this service are not the Uber wealthy and when their money is taken fraudulently and the dont receive the advertised service, they feel helpless, especially when they try 5 plus days to resolve to no avail.

Hi, On the 5th of August I booked three tickets to Tasmania (Melbourne to Hobart, 15th August Itinerary# [protected] and Launceston to Melbourne 25th August, Itinerary# [protected]). The same day, the 5th of August Melbourne went into lockdown which is now extended till the 19th of August. On the 10th of August I received an email saying that the flight of the 15th of August has been rescheduled for another time and I had two options - to accept the change or to cancel the flight. I cancelled the flight BECAUSE OF THE GOVERNMENT RESTRICTIONS TO TRAVEL. And I asked for the refund of the return flight which is on the 25th of August. I was offered travel credit. I do not want a travel credit because we do not fly often and it will go into a waste. I specifically asked for refund. I was told on the phone by a phone operator that Expedia cannot do that and I have to contact Virgin. I called Virgin and was told by their phone operator that since I bought tickets through Expedia they are in charge of refunds. I called them again and asked to talk to the manager. The girl I spoke to eventually just hanged up without notifying me. I am asking for your help. Last year I lost most of my income and our family income suffered significantly. I am simply asking you to help us to get the refund instead of credit because I am cancelling the flight BECAUSE OF THE GOVERNMENT RESTRICTIONS, not because I just want to. I would happily travel. If I could. Please help. Contact me on victoria.[protected]@pm.me

I made a reservation at Ramada by Wyndham Baltimore West, Aug 11, 2021 - Aug 12, 2021 (Itinerary #[protected]) on Aug. 3. I even bought cancellation insurance. I tried to cancel this reservation within 1 hour, when I read the reviews for this hotel, much worse than I thought, such as complaints of filth and cockroaches. I tried to cancel by phone, but a recorded message warned of very long wait times and that customers should use the website. But the website kept crashing and was unusable. I tried several times over the course of several hours and did finally get my reservation cancelled. But they still charged me for the reservation on my Visa credit card and did not honor my insurance. I have documentation for both the cancellation and the insurance. I am already disputing this charge through my bank, but I want to complain here as well.

Date of booking: July 20, 2021
I specifically told the agent at Expedia that my wife needed a Philippine Government Accredited hotel for 10 days, as specified to inter the Philippines.
The agent made a reservation for me at RedDoorz @ Grand Lodge of Free and Accepted Masons. This was not a Government approved hotel. My wife was forced to stay in the San Francisco air port until she could show a reservation for 10 days at a Philippine accredited hotel. I was forced to cancel the first booking and quickly called Expedia to make another reservation that the airport authority would accept as a government accredited hotel. The second reservation was much more expensive than the first one. I have called Expedia many times to request a refund and all I get is the run around. The Itinerary # [protected] should refund me $246.47.

Hello.
My name is Kimberley Monahan Read.
On August 5, 2021 I made a booking at Bangor Inn and Suites through expedia for a suite for $369 USD. Itinerary # [protected].

I had been driving for 10 hours and was ready to be at the hotel and check in with family via internet.

The room was advertised with wifi internet but we could not log on in the room. Maintenance was sent up to try to help twice but it did not work. When asked if we could get money back they said that we paid expedia rather than the so we would have to take it up with expedia.

They did allow me to bring my laptop to the breakfast room to get internet but this was not what I paid for.

I am a regular expedia customer and I would like to request a refund of at least half of the price of our booking as we were counting on internet and though they said we could leave and possibly be refunded it was late in the evening and we did not think it safe to continue driving.

Thank you for your help.

Kimberley Read

[protected]@gmail.com

I booked a hotel in jindabyne nsw from the 16th of july to 18th of july. As NSW were getting close to lock down I tried to contact expedia to weigh in my options regarding booking. i waited for hours and hours for a few days with no luck and I then proceeded to send an email asking for options regarding my booking as i could not get through an only a virtual operator talks to you. within minutes of sending my email i got an email saying your cancellation has been approved. what cancellation? i never requested a cancellation.
I tried for days to get through about this by then sydney was in full lock down and we could not travel. i spoke to a lady called Cristina and she asked me to send all the proof of the emails i sent and after 20 minutes on the phine she said if you can get a full waver from the hotel and send it to us we can arrange full refund. i must add the hotel has been offering full refunds and credits but could not organise mine because they said expedia cancelled my booking which was without my authority.
I obtained the letter and forwarded to you the next day. it is signed and has a staff name and a letter head from discovery parks jindabyne however then it took days of trying to get someone to help me and your staff keeps telling me that they are waiting on approval from hotel which is a lie, you have that letter and is on my file. Your staff has confirmed that however no one can assist. i keep asking for a supervisor to call me and no one calls me back and on top the hang up on me. i have spoken to over 20 people and not one person has the initiative or will to help and resolve issue. this has been going on for weeks and no one cares. We lost our jobs, can't leave home and i also need to pay a friend half of this booking
Someone needs to take responsability and ownership and fix issue when you already have everything that is need from me including letter from hotel.
please rectify and have someone call me as matter of urgency. i have waited long enough for your useless staff to do nothing.
i can be contacted on [protected] or [protected]@yahoo.com.au
it amazes me that an international company like yours does not have a customer relations department to assist clients

On July 24, 2021 my friend and I checked in to the Candlewood Suites in Chester, PA. The hotel was nothing like the photo on the website, instead it was in the center of a run-down neighborhood with nothing around except an industrial site where I later found out was a prison. I knew there was something to it because...what classy hotels have a security guard out front?
Valet, yes but a security guard with a weapon. When we got in the room the temperature in the room was 47 degrees. The temperature gauge had been changed from the normal one where the air was blowing out to one on the wall. Guess who came to the room and showed me how to bring the temperature up? You guessed it! The security guard. The young man seemed as if he was new and we got in so late we had to use UberEats to get something to eat that late. $30ish dollars. Wow. At Check-In the young man stated that I had to pay an extra $100 for accidental damages! Here it is a week later and my money is still not on my card after I've talked with the hotel and Expedia.

I booked and paid for accommodation in Sydney for 22-25 July 2021 using Expedia.com.au (itinerary number [protected]). The booking included free cancellation until 21 July 2021.

The booking was cancelled by the hotel on 30 June 2021 and Expedia emailed me saying they had refunded the $726 to the credit card used for booking.

5 weeks later the funds have not appeared on my card. Neither my bank nor PayPal (who processed the original payment) has any record of a refund.

I spoke to an Expedia customer service officer who advised in an email dated 17 July:

"Thank you for getting in touch with us. As a follow up on your request to receive an update on the status of your refund, please note that Expedia Australia processed the refund on 30 JUN 2021 for 726.99 AUD. We kindly advise you to contact your card issuer and check the status in their records by providing the following reference number..."

My bank has no record of the refund nor the reference number Expedia provided. I called Expedia again and suggested they check for scams or an error in the card number but I just received the same advice back again.

I am a long-time customer of Expedia and over the years I have received other refunds from Expedia quickly and without incident. So it appears something amiss has occurred this time.

Matthew S.

Below email submitted 7/24/21 to help@expedia.com but no response.
"l've been a long time customer with Expedia for all my travel needs that have always been successfully arranged. However, this last trip
starting on July 16th, with the exception of the flight, was an absolute nightmare.
To begin with, it was assumed that my rental car booking with Enterprise was located next to LaGuardia airport since I needed
transportation to my hotel in Queens Village. But, there was no booking at the airport. The booking was some distance away in Queens
Village. My only option then was to take a $40 cab ride to Queens Village but by the time I got there they had given up the reservation as
being past the held time. The car rental manager was sympathetic with my plight and said that if I could wait 45 minutes, they would
have a car available. What choice did I have!
Next, the Best Western hotel was horrorable. It was a considerable distance from the car rental and, I my view, was not accustom to
what I expected. The dirty carpet in the hallway was taped over in a tear spot and the room was much less than satisfactory being
austere, drab and not the least hospitable. But, the worst issue was the constant loud noise of traffic all night on an adjoining major
highway to the extent that I was not able to sleep.
Up to this point, I was considerably upset with Expedia's bookings.
I left the Best Western hotel paying for one night at $162.22 and leaving a balance of at least $770.53 to be refunded. Another hotel was
secured for the remainder of the week at $1000. leaving me still to pay another for a $40 cab fare from the car rental to LaGuardia
airport
Needless to say, l'm seeking a refund from the hotel and some redress for this unpleasant trip.
Thank you .
Michael L. Falk"

Booked a hotel reservation itinerary# 72131307057208 for an overnight stay at a hotel on 7/17 for a 7/28 stay and purchased insurance in case needed to cancel. I found out my company already reserved block of rooms and recommended we utilize their reservation. I cancelled my reservation 2 days later. As I checked out on 7/28 d my corporate card was charged for the one night stay. However, I was still charged by expedia, essentially I was charged twice. I paid for cancellation insurance, cancelled wel before my stay and expedia is charging me for what? They didnt cover my hotel charges and I gave enough advance notice and no services were provided. This is a scam and fraudulent, I need a full refund back to my corporate credit card asap. Please contact me asap or how I can complain to corporate and the bbb about these unethical tactics. I have gotten the run around and wait on hold over an hour just to speak to incompetent people that are unable to assist. I also will be disputing this charge with my corporate credit card and warn everyone and anyone against using there services. Please advise

After arriving and checking in I went to our room. It was not what I was expecting I thought I had booked a room with a Jacuzzi . There was none. I figured oh well there is a pool. I went looking for a pool and it was covered up. I went to the front desk where there was a new clerk she informed me that the pool was closed due to maintance issues I asked her about my room she said I should have had a jacuzzi and would check with the clerk who checked me in so I waited in the lobby. A few minutes later the clerk who checked me in came to the lobby when I asked him about the room he said I didnt pay for that kind of room and the pool was closed due to covid I said the other clerk said it was due to maintance issures he then began to be very rude over talking me and stormed away informing me I should just shut up and file a complaint. This man should NOT be in hospitality I was very upset being spoke to in this manner. This was a special occasion for my husband and myself we were celebrating our 20th anniversary and his birthday Karen and John Michener 644 Rhoads Ave Boyertown Pa 19512 Acct Number [protected]

I am contacting you regarding my travel booked through Expedia on American Airlines flight on July 26, 2021 from St. Louis, MO to Portland, OR with a connection in Dallas, TX. On my flight from St. Louis flight #2901,
I had a window seat and a Very large man was seated in the middle seat of my row with another man on the aisle seat. This very large man took over half of my seat and the seat of the man on the aisle seat. The seat belt was not large enough for him to use. This caused me to be VERY uncomfortable with leg cramps from being squeezed by this man taking up over half of my seat. I would like to be fully refunded for the cost of my ticket as that man should have been advised to purchase two seats. I paid for a full seat not 1/4 of a seat. Expedia Itinerary #[protected] ticket #[protected]. You may reach me at [protected] and at asia.[protected]@gmail.com. Thank you.

I had made reservations to stay at Motel 6 in Redding, CA on July 17, 2021 through Expedia.com. After a full day of driving with family we got to the Motel at 10:30 pm and when I went to check in I was told that the rooms were cancelled at 4:00 pm because they over booked. The front desk person apologized and didn't know why no one from Motel 6 called us to let us know, nor did we hear anything from Expedia. All other motels in the area were sold out, however when we were lucky enough to find one, they charged us double the normal rate for the last two rooms they had. It was a bad experience that cost us and extra $250.

Itinerary #[protected] was booked on 7/15/21. After finding out that the league had reserved rooms for us already, I cancelled the booking on 7/16/21. I contacted the hotel and made sure they cancelled the reservation on their end. The hotel could not refund the money because I paid Expedia. The hotel would not charge Expedia because the reservation had been cancelled, so I reached back out to Expedia about my refund on 7/16/21. I was told that I would receive a refund within 5-7 business days. After 5 business days, I checked the status of my refund online, only to find that there was no refund. I called Expedia again on 7/24/21 and was told there was no record of this request. I was told they would submit a waiver and I should receive an email followup in 10 business days because they would need to contact the hotel to confirm that there was no cancellation charge. I feel like I just keep getting the runaround from customer support and that they have no intention of refunding my $922.92.

cxLoyalty trip ID is [protected] for 4-night at Hilton Garden from 6/23 to 6/27/2021.

We had a guaranteed prepaid reservation from Expedia, through cxLoyalty, an Independent Travel Booking company used by The Citibank Prestige Credit Card.
A one day before, around 4:00 PM, I called the reservation staff at the hotel, to confirm the reservation. I was told that our reservation was all okay!
We flew from Chicago to Houston and then to Jackson, expecting to arrive Jackson by 4:12 PM but we encountered a long delay at Houston. We arrived at the Hilton Garden hotel at 6:45 PM. We were told by the Shift Supervisor/Manager that our reservation was cancelled due to over booking and an air conditioning issue. We offered to accept the room with the AC issue but were told that legally they cannot rent such rooms! I asked to speak to someone higher up in the chain of command, to make good on the reservation. My request was simple: Find an equal valued room nearby and pay the additional transportation costs that we were forced to incur! By now we were starving as there was no food service at the airport gate where we were waiting for a small plane to Jackson. We told the Hilton management that we are both seniors (82- and 77-year-old) and starving.
The Hilton supervisor told us to contact Expedia as they had made the reservation. We contacted cxLoyalty, a private company, and were getting nowhere. Finally, Hilton's supervisor said that a few rooms were available at Embassy Suites in Ridgeland, MS. and we should book quickly before they are gone! Further, restaurants will be closing by 9:00 PM. We called the Embassy Suites and booked four nights on our credit card as Hilton Garden refused to transfer our cancelled reservation.
By the time we checked in at the Embassy, it was approaching 9:00 PM. We asked them to put our food order in before it is too late!
We have missed many events at the convention. We had to get up by 5:30 AM to catch the sight-seeing bus departing at 8:00 AM. We were lugging a suitcase and using the public toilets for change of clothing! A well-planned dream vacation turned into a nightmare by this cancellation!
We hope the Hilton will live up to its reputation as a fair and responsible corporation and reimburse additional costs incurred by us for Embassy Suites, and Uber taxi services cost of under $200. We think this is a fair offer to end this nightmare. We are looking forward to a fair decision from the Hilton.

My cell# [protected] and E-mail is [protected]@hotmail.com

Hey,
I have been trying contact expedia for my 900$ worth credit points that will be expiring in 3 days. They are sending me back forth to call air canada where air canada cannot use points as they are Expedia points. And wait time to talk to an agent is 8 hours and no calls backs even number was left. Very disappointed. Need a full refund on my casw.

I purchased a plain ticket for my daughter on a resent trip and she decided not to go. I purchased the insurance but never received anything to verify what I paid for. Now I am getting nowhere with my issue. I would even take a different flight for myself if I could. Can you help me please?

My email is [protected]@hotmail.com
The ticket name is Kaylee Thiessen
Date of departure was June 17 and return was June 21, 2021

If you need more information please let me know and I will get it to you.
In the screenshots it shows how much was charged and paid for. Then the next one shows they took her off but never did anything further. Rachel has tried calling them and emailing. I have emailed as well. When Rachel called they had her on the phone for 2 hours and then hung up on her.

I booked as room on Expedia, moments later I received the confirmation text. I realized I had purchased for the wrong month. I immediately contacted the hotel, and Expedia, and cancelled the reservations. I have made numerous calls to Expedia, in efforts to get my refund. The hotel stated they were not going to charge Expedia for the room, and are waiting for Expedia to contact them. This has been over a month now. My itinerary number is [protected]
The phone number I booked it to was [protected]. I need to hear back from someone in regard to this. This is horrible customer service!