Expedia

I purchased a vacation package to Almafi for April 24, 2022. 9/15/2021. On 9/26/21 I spoke with the virtual assistant regarding the airfare in the package asking if I could cancel the airfare or change it? In an instant, the virtual said your reservation is cancelled I did not say to cancel anything I would because the hotel is non-refundable and at $811.00 I can't afford to lose my money. I called immediately Expedia and spoke to the customer servicer who did verify the cancellation he also stated that the hotel will be refunded by Expedia because it was Expedia's mistake. Well, all I am getting is a runaround. This was the first time I used Expedia and the last! I travel much throughout the year. I want my refund or I will pursue legal action!
My package number was72163557138061

Thank you
Nancy Amato

Due to the COVID pandemic my flight to Grenada on May 15 and hotel stay there was cancelled in 2020. I was issued a flight and travel voucher that expires Dec 31 2021. I rebooked my vacation for Nov 30-Dec 5 2021 and was just informed by JETBLUE that my flight on Nov 30 has been cancelled. The CDC has just given Grenada its highest travel warning at "4" with 50% of the country infected with the virus, yet Expedia is not extending my travel voucher past Dec 31 2021. In other words, Expedia is forcing me to use my travel vouchers to travel to a "high risk" country because of its policy on the expiration of these vouchers. I have spent close to $4000 on this trip to Grenada and all I get from Expedia is an agent who has absolutely no idea what the rules are regarding travel vouchers and cannot make a decision on his own regarding my situation. What is going on Expedia? You expect me to risk going to Grenada and getting COVID again because you will not extend my travel vouchers? NOT FAIR and UNETHICAL BEHAVIOR.

DR. ANNETTE KIRCHGESSNER
[protected]@IX.NETCOM.COM

I made a hotel reservation through Expedia. When I went to check in to the hotel they told me they had my reservation, however the hotel was full and they turned me away. I requested the hotel refund my money and they never did. I contacted Expedia and requested they refund my money, and they never did either. After going around and around with Expedia, I finally disputed the charge with my credit card company and got a resolution. No, thanks to Expedia!

I will NEVER use Expedia AGAIN!

Tried changing my booking twice and both times after being put on hold by the rude customer service agent for over an hour I was hung up on. Now I am out of the money for trip and changing the flight. NEVER use expedia

I booked 4 flights out of msn airport to rtb airport totaling $2145. I changed my flights due to covid to rsw airport which totaled $941. I received an email from expedia with instructions on my remaining credit and that I had to call to use the left over credit balance. I have called multiple times and everytime they tell me there is nothing they can do for me and that I need to call American Airlines. American tells me that it is up to expedia to give me the credit which is about $1203. I have spend hours on the phone. I have asked to speak to supervisors and they just hang up on me.

Receipt for Itinerary #[protected]
Jul 11, 2021 - Jul 12, 2021
Booked Items
Hotel: Red Roof Inn Sutton
200 Worcester-Providence Turnpike, Sutton, MA01590
Check-in: 7/11/2021 | Check-out: 7/12/2021, 1 room| 1 night
Traveler Information
Ellen Laroche
Room 1: Deluxe Room, 1 King Bed, Non Smoking
Cost Summary
Booked Date: Jun 28, 2021
Total: $89.35
Collected by Expedia
Paid: $89.35
All prices quoted in US

We arrived at hotel very late on July 11th. The room was damp, not clean and disgusting smelling. There was mold/mildew on the carpets and walls, there were someone else's black hairs in the white sheets when we pulled back the covers and it smelled awful of smoke and it was supposed to be a non-smoking property. I have multiple pictures of these issues. Needless to say we did not stay, we drove home in the middle of the night. The hotel told us to call Expedia for the refund and that is what I did.
When I called Expedia to request a refund, they told me the hotel manager was not responding to them and the hotel manager told me Expedia never called him. I called multiple times to both the hotel manager and Expedia and got nowhere. I expect that Expedia would give a refund in this type of situation and also not promote this business on their site.

9/4/21, Itinerary # [protected]. I booked a room at the Days Inn in St Cloud MN through Expedia. After checking in I found the lock on the door was broken, it looked like someone had broken in through the window and the inside of the building smelled like smoke. It appeared that homeless people were living there. It looked like that was the place meth addicts go to overdose. Being a single woman traveling I called the police for a referral for a safe place to stay. That place shouldn't even be listed on any sight.

Dear Expedia Team,

I am a 47 Bahrainin citizen and have been a member and a frequent user of Expedia for travel and stays for over 20 years. I never had any travelling issue for all these years.

Lately, I booked on Anadoulian airline as a brand of Turkish Airlines last 20 August. This was a complete disaster and I believe Expedia should not have such airline on their approved list. Here is the issue.

I was at the airport back to my country (Bahrain) at 8 30pm for 11 pm flight. My wife is a Moroccan with a valid Bahraini residency. We spent around 30 minutes with the checking manager to explain that we don't need a PCR test going to Bahrain as our final destination. The manager checked all information and put us on the flight. Some of the information requested were unbelievably silly like what is my address in my country Bahrain and where is the marriage certificate. After that, again the checking office has asked us all the same questions and silly requirements. We checked in and the flight got delayed. At the gate we were offloaded because the PCR test, as per the gate manager, is required. I tried to discuss the matter with him and he said you Arabs are very difficult to deal with!. Now, he might have been right, but why should I wait from 8 30pm to 12 pm to hear that and why speak to me in such manner. I could have arranged another flight and spare the time and effort. Anyways, we went back to the offloading desk where they arranged a well organized and systematic procedure to return all duty free items purchased and go back into the country directly to the ticket office to pay USD100 each and book for next day same time.

We managed to do the PCR test at Sabiha airport and arrived the next day at 8pm. We showed them the PCR test and that was that. No more silly questions like the day before even though the staff are different. The check-in was smooth and fast. After doing the same shopping for the items we purchased the day before, we arrived at the gate at 9 30pm and it was closed. we sat in the opposite coffee shop which is 10 to 15 steps upfront. 40 minutes before take-off, I went to the gate manger to make sure that our documents are ok this time. They stamped our boarding passes ad asked us to wait. We went back to the coffee shop and came 25 minutes before the flight. We were told the the gate is closed and we will be offloaded again. Honestly speaking, I have been traveling for so long, but this is different. Not even a last call was heard and we are steps from the gate and the gate manager offloaded us the previous day and he knows we are just sitting opposite to him. I went to speak to him and he said it is not my job, operations officer said it is impossible. I told him that It is better and faster for him to arrange any small vehicle and I shall pay for that instead of offloading the bags. They all refused and took us through the same organized and systematic procedure to buy the next day ticket.

This time I said enough is enough and I booked on Gulf Air using another airport and I got home.

My questions are, is what happened to us fair? is it professional? How much cost I should have avoided given takies and hotels for 2 extra nights, extra flight, additional booking cost, time, effort? why they are doing such systematic process not only to me, I have seen around 50 people offloaded during those 2 nights for unjustified reasons? is it the extra booking fees of USD100 what matters to them?

The airport staff is the front image of any country. How would Turkey allow such staff to give a bad impression about such a beautiful country.

Why would Turkish airline accept such thing under their name.

I have been really frustrated and it took me over 10 days to calm down and write this email.

Thank you for your continuous support and regards

I booked an accommodation through expedia affiliate and didn't receive any email confirmation for the booking from expedia. However, an email confirmation was sent from the place I booked to stay (the lighthorseman) and last minute. Com. I cancelled the booking the next day by calling expedia but didn't receive any email confirmation for cancellation. I called the lighthorseman to confirm the cancellation and they said that it has been cancelled. Now, I am chasing for my refund. I called expedia again and the staff keeps on giving me numbers that doesn't even go through when I call. And one of the staff from expedia said that the money is with last minute. Com. I called last minute. Com, they said that my booking wasn't cancelled as I didn't call them and they are not willing to refund me. I told them that in the email confirmation from the lighthorseman, it said to call expedia for cancellation. Now the staff from last minute is saying that expedia has got my money and they should refund me.
I am getting really annoyed with the staff from expedia and last-minute. Com.
When I call expedia and provide my reservation number, they keep on giving me invalid phone numbers.

They both have really bad customer service.

I think that expedia is fraud and I do not trust them at all.

Itinerary # [protected]

I cancelled both flights on 13th August via phone call with a customer representative.
I still haven't heard back nor received my refund. I called again on 21st August, very unhelpful customer service.

Having booked via Expedia I expect the company to resolve the issues with the airline, otherwise why Expedia partners with such airlines they cannot get resolution quickly?

I will be claiming my money from Expedia through courts if not heard back soon.

I have YET to get my hotel refund. I cancelled it 3 days in advance and am getting the run around that the hotel needs to refund us. Hotel is saying since we booked with Expedia they will be giving us the refund. Cannot find a solution to get my money back which is VERY unfortunate and find it very UNPROFESSIONAL on their end. Therefore I will never go through a third party company again-just is a hassle. Please give me solutions on how I can get my hotel refund.

I booked a one way flight for me and my husband using Expedia. Iberia Airlines cancelled the flight and sent me an email saying "These are follows: i) Choose an alternative flight on a later date of your choice, subject to availability; and ii) obtain a full refund of your ticket through the same payment method used to make your booking or, if you prefer, an electronic voucher to use for future bookings or to purchase additional services on www.iberia.com". So yo read that I could get a refund using the same payment method. Expedia refuse to refund my money via the credit card I used and will only give me air credit to use another time. I have had to pay again to get another flight because Iberia gave me a flight for the following day which was not going to work for us. DO NOT use Expedia. This is the last time I will be using them or anyone affiliated with them. They are thieves!

Water leak in hotel ceiling panels coming off
Crappy and not worth 99.00
It shouldn't be advertised as a place to stay on your web sight. My husband said terrible .
Thanks
Evelyn Yray

Booked tickets to fly to England the airline cancelled tickets related to covid. The airline approved a refund but Expedia has withheld it and keeps claiming it's the airlines fault.
I worked as a nurse through covid and had over $1000 stolen from me by companies that have more power/resources than me. If nurses mimicked this behavior a lot of more people may have died ? So I am most upset to be taken advantage of in this manner and I would like the total amount refunded

Thank you

I have emails to verify

hi my name is Rakesh Grover. I have booked a flight for Newark(EWR) to Delhi for 2nd sep 2021. MY itinerary number is [protected]. unfortunately there is change in schedule of my connecting flight which is Delhi to Amritsar by flight agency, which I didn't like and trying to cancel. initially I had a hard time to cancel that connecting flight but lately I have succeed to cancelled it with Vistara people(third party flight agency). But now I m facing issue to get the refund. lately Vistara people said I have to talk to Expedia because I have booked flight through your company. When I called Expedia then they said I have to called United because they took control of ticket. but when I called them they said we can't do anything I have to talk to agent who has booked my flight which is your company. so nobody is listening my complaint they are just pooping me from here to there. I have never had this much poor service.
kindly do the needful.

Expedia keeps sending me unwanted emails, and they provide no way to unsubscribe from them.

I had to rebook a new reservation so I called Expedia to do that for me. The day of the flight arrives, So I go to do the check in. Come to find out, the airline doesn't even see that reservation. So I called Expedia again, but NO ONE was able to resolve the issue and NO ONE was even able to book a new flight for me! They just put me on hold for hours and let me lose my flight!

Expedia gives terrible service, they do not know how to do their jobs, and are not serious about it.

Please avoid using Expedia at all costs if you don't want to lose your flight at the very last moment.

I booked a trip for May 3rd 2021 to the Palladuim Resort in Jamaica. My girlfriend is from Colombia and I am from the USA. I asked if she would need a visa because of the connecting flight in Miami, but I was told no. I then had a chat session and asked again and was once again told she would not. The day of the trip she was stopped at the check in counter and told she needed a visa. I called Expedia and now they verified she would need it. After being on the phone for 3 hours, I rebooked a trip to Punta Cana where she could get on a direct flight. The agent said she could not cancel at the time but that she would call the resort later in the day (it was 3 am at this point) and put the cancellation through. I have now called 6 times and have been promised call backs, emails, and text messages and have never received any. It has been 4 months now and the reps tell me they cannot transfer my call and that someone will get back to me which they do not.

This plane ride had changes from United airlines. We had no choice but to cancel.
I tried 3 times to get help by phone only to be hung up on by automated services. I also could not get your virtual agent to open the texts so i could text them.
I was trying to determine if there was another later flight...once I found from the airline there was no flights available I had to cancel. I know your system keeps telling me that I have to give 24 hour notice. But the airline only gave us a few hours notice about the trip delay that would cause us to miss our flight.
I wish that your site was more user friendly.
Calling your phone number did not work, Virtual assistant did not work.
I do not believe I will be using your site anymore...too many uncertainties if there is a problem there is no way to seek help.

Booked a room on August 10th to the 11th at the rockport inn and suites for one night. Specifically booked it for the hot tub due to an arm injury and needing the heat. I paid 290$. Checked in and went to dinner. Came back bring my boys to the pool and me to the hot tub... NO TUB. Just a filled hole in the ground, but the spa sign is still up. Another client told me it was removed recently and she wasn't happy either. At this time it was 8:30 pm and I very well couldn't move my boys to another hotel.
I attempted to call expedia and after them saying an agent will be with you in 2 minutes (wait time)... 2 hours later I hung up... Nobody ever answered.
Can't reach them to complain!

PS I have photos of the sign and the filled in hot tub but they are in my phone... I can provide them upon request.