Expedia
reviews and complaints

We stayed at the Bayside Inn in Pinellas Park Florida. I assumed that scheduling with Expedia it would be a decent hotel. I didn't think you would have a trash pit listed on your site. However, the Bayside Inn is not  a good hotel! It's dirty to say the least!  There are drugs being sold and prostitution going on. I know this because drugs were offered to my 30 year old son and prostitutes on bicycles propositioned my husband and son.  There are hypodermic needles laying around. We have pictures if you'd like them. The pool was gross!  I saw cockroaches in the bathrooms. There are no smoke detectors or door latches. I had a toddler with me and was scared the whole time that he would get out in the middle of the night because the door wouldn't latch. I am scared as hell I'm gonna being bed bugs home. (I will be taking proper precautions to prevent that which will cost more money and time) I am very very disappointed with this hotel stay. The rooms hadn't been cleaned at all. The floors, sinks and tubs were disgusting. I had to wear shoes the whole time especially while showering! Half of the building had been burned and boarded up. We were there for 4 days and no maid ever came to the room and gave clean sheets or towels. We had to ask for clean towels. It was embarrassing that I made the reservations for the family. We had no choice but to stay since it was none refundable and we spent our hotel budget on this [censored]ty hotel. We would have went somewhere else if we could have got our money back. The town isn't so bad but this hotel is the worst part in the whole town. The building inspector, board of health and fire department would condemn this place and reports will be made! I am sick to my stomach that we WASTED all that money in a [censored] hotel! I travel a lot and this is by far the very worst hotel I've ever stayed in! It should not be listed on Expedia's web site! It gives your site a bad name! 

I have repeatedly tried to cancel a booking that I did not want in the first place. I wanted June18 and was booked for June 25. I tried cancelling by text message. I tried online and received a verification text but still got upcoming travel notifications and the hotel still has me down. They said I had to get it cancelled through Expedia. I tried calling a live agent and they told me it was a 3 hr wait time. I will be having to receive a call at 1:30 AM. If my card is charged for this trip, I'll going to talk to a lawyer. This company is extremely user unfriendly

April 6, 2021 reserved a car through Expedia for April 30- May 2, 2021 to pick up at Thrifty Car Rental in Atlanta ITNL airport. On arrival they were out of rentals, confirmed by Expedia representative we called and Thrifty clerk, we ended up renting from Thrifty. Expedia refuses to refund $294.05 saying we got an upgrade? Thrifty charged $403.05.

Hello Complaints Board,
Today, 06/18/2021 I realized I booked an incorrect flight from San Jose, CA to Los Angeles, Ca. It was supposed to be on 06/19/2021. I thought it would be no problem in correcting this mistake but, after being placed on hold with Expedia's phone for more than 45 minutes it was apparent no resolution would happen. I called several times and on each attempt I was placed on hold.
Apparently on their website a cancellation can occur only 24 hours prior to the flight happening. When I called the airlines, they also told me that I would have to talk to the place I booked the flight. Does this mean I'm not entitled to the $913.60 that was paid? Expedia just gets to keep this money even though my daughter and I were not on the flight going from San Jose to Los Angeles and then from Los Angeles back to San Jose?

Please help.

Martin

I will like to have a Supervisor or someone who's in charge of the itinerary. On June 12, 2021 we tried to change dates on the reservation but space wasn't available from the Hotel side so they said cancelation and reimbursement was the best option which we did, now today is June 16th and nothing has been solved out I don't have my refund. I've talked to 2 workers at the hotel (Jill and Miracle) both guest service agents at the hotel and they said there is no problem to get my refund but I have to do it through Expedia which I've been trying to do and nothing gets solved. I am truly a Expedia loyal customer and I need my money as I do have an upcoming reservation as you can see I made through Expedia. I just want my refund please thank you.

3 phone calls and 2.5 hours of waiting on HOLD to talk to customer service to re-book a flight! The worst customer service, repeating my itinerary over and over again...hire people who can READ & TYPE! I will NEVER book through Expedia again! I did it myself through Delta in 1min!

Booked a car rental at BWI airport 6/9-6/13 because Expedia stated it was guarantied lowest rate. After researching various sites, i found the rate quoted to be the lowest price so I booked with a debit card. Once I reached BWI dollar car rental counter I discovered I needed a major credit card to rent car in case of damage etc... I did not have a major credit card, so my husband handed his over. I was told the reservation was in my name, so i needed to call Expedia to change reservation to my husbands name. I called Expedia, received a message stating the estimated wait was 1 hour. I ended up spending 2+ hours on the phone waiting for assistance before having the name change on reservation. In total I spent over 3 hours at car rental terminals causing my family to miss the Orioles baseball game which we had 3 tickets for, and wasted almost 1 whole day of our vacation. In addition to the car rental fee from Expedia, the car rental agency adds its its own fees, so in the end, I paid more for the car rental by going thru a 3rd party. I have learned my lesson, and I will NEVER, Never Never go through Expedia, or any other 3rd party for called "deals". The stress, aggravation and waiting on hold for assistance for 2+ hours is inexcusable!

I booked my flight in mid may using an airline credit that could only be used through Expedia. I am due to travel on June 28th, and last night received an email from Expedia stating that the "Airline" has cancelled my flights. I logged into United and saw that my flight was not cancelled. I called Expedia beginning at 8 am, and after being put on eternal hold, given every excuse in the book and just blatantly lied to about the cancellation from the airline, I was told that I needed to pay an additional $200 for a change fee and in addition to that, the fares had since gone up so I would have to pay the difference. When I asked to speak to a manager or supervisor, I was told that they would try and reach them, and then proceeded to leave me on hold for 1 hour and 15 minutes. I made 3 additional calls just asking for a refund, which is rightfully mine, once again I was told that I would have to get the approval from a non existent supervisor but promised I would get a call back in 20 minutes. In total I wasted 5 1/2 hours this morning speaking to some customer service rep and got absolutely nowhere. I am requesting a refund as now I am left having to book a ticket directly through the airline and thanks to Expedia's incompetence, will have to pay more money . I was told a refund needs a Supervisor's approval, although I am not sure why if they clearly state that they will refund you on their site, but there are no supervisors to be found. Have now been waiting 4 hours for that call back. I have filed a complaint with the Better Business Bureau along with the Federal trade Commission as well

On Sunday the 13th of June I purchased a plane ticket from Perth to Gladstone (stop over in Brisbane). After purchasing the ticket I noticed the date I had put down (27th of June) was in correct. I immediately called Expedia to correct the date to the 15th of June. After chatting with a support agent and paying an extra $130 for the updated date I was told that it had been successfully changed. I was emailed a travel document stating that I was to depart Perth from terminal 4 at 10:45 on the 15th of July.
When arriving at the airport for check in, the check in machine told me that it was un able to check me in and I must ask for support from one of the staff. The staff notified me that the new date I had organised has not been updated on their system due to Expedia not sending through the updates. I was told by the airport staff member to contact Expedia to get it fixed. I tried calling right away but the waiting time on the Expedia call line was 3 hours. After waiting 3 hours on the phone I was doubtful that I would get through so I organised a new flight through web jet. After another 3 hours on the phone I finally got through to Expedia. The Expedia support told me that I would be eligible to get a refund however I must pay a 99 dollar fee.
My request is to have the flight fully reimbursed, as well as the $100 extra the new flight cost me. I would also like to be reimbursed for the 6 hour phone call as well as the time I have spent in the airport all day as the next available flight is not until 11:30pm

I booked a room at the Hilton Garden Inn, Allentown/Bethlehem, using Expedia, on 6/12/21. Upon arrival my son and I were turned away and told the hotel was fully booked. The front desk representative said that this is a common occurrence with Expedia selling rooms in a full hotel. A few minutes after I cancelled my Expedia order, [protected], and attempted to reach customer care.

Reaching customer care is in itself a feat. In multiple calls to customer care, I was told I did check into the hotel at 3:21pm and would be refunded. I didn't even book the room until close to 5pm, the arrived no earlier than 545 pm.

In my last phone call attempt, I had the Hilton garden inn on the phone and the Expedia representative told me he couldn't talk to them. Just 16 hours before his coworker called the hotel but in that time their policy changed and he couldn't.

I had the Holiday Inn, that I actually stayed at on 6/12/21, confirm on the phone that I was there and the amount paid. Expedia still hasn't refunded my payment as of two days later.

I am writing in reference to Expedia itinerary # [protected]. On June 7th, I arrived in Athens and did check-in to the apartment located on the 2nd floor of 78 Aristotelous, Athens, Greece. The experience was simply awful. The apartment was simply in a totally unacceptable condition. Not only the bed wasn't made, the sheets were dirty with excrement. That was totally disgusting. A dirty towel was also on the bed with dirty pillows. There was a dirty t-shirt on the bathroom floor with some sundries from the previous guests. What appears like a dirty braw was left on top of the washing machine. A broken shelf was hanging in the kitchen. The toilet was not even flushed with urine and a cigarette butt present. Obviously, not what one could expect. I did call the contact number for the property and the person who took the call was non apologetic and rather nonchalant about the whole thing but said that she would look into it. I did receive an email from her shortly afterwards asking for photos which I did provide. I did call back about one hour later and obviously nothing had been done about this. The lady transferred me to another lady and mentioned that she was transferring my call to her mother. I explained the situation again to the "mother" who mentioned that she hadn't been made aware of this. I told her that I had called at least one hour earlier and had explained the situation to her daughter. She said that it wasn't her daughter but a colleague... I did explain that I had sent photos and she said that she would look into the case. I did warn her that I would cancel my reservation if I didn't hear from her over the next 15 minutes as it was already passed 7:30 PM and I was tired and hungry. She said that she would get back to me within a few minutes. After waiting 20 minutes, I began looking for another property. As I hadn't received any news from them by 8:30 PM, I did put the keys back into the lock box and proceeded to a nearby hotel. At 9:36 PM, I received an email offering me to move to another one of their properties for the night, and to move back to the original property the following day. I replied that I was canceling my booking and expected a full refund for the whole booking. They didn't seem to care and on the following day, simply advised me to contact Expedia. I did call Expedia and the voice mail advised me that an agent would be available in about 2 hours... I have often used the services of Expedia and I have always been pleased with these. However, I must say that this situation is simply unacceptable. In a pandemic world, many properties did enhance their sanitation procedures. The said property also claims that this is also the case for them... Obviously, they are lying and not delivering the promised product. The experience was troubling and disturbing. I do not understand why Expedia would deal with such a property and expect that you will refuse to represent them from now on. This is not what Expedia is all about. I have not returned to this property and as mentioned, I expect a full refund. It would be totally unacceptable that the said property receives any money for such troubling services. I am attaching photos f the condition of the apartment as it was upon check-in. I have traveled quite a bit around the world and although I have been disappointed at times, I have never been so disgusted and I strongly believe that a full refund is due. I will no longer use the services of Expedia until this complaint is resolved.

I use my Expedia Citi card to purchase a trip with travel insurance on December of last year, I had to cancel due to the pandemic crisis and travel restrictions beyond my control. I contacted the CITI, credit card company and Expedia, they claim that they would give me credit instead of returning my money. Even though this is not fair, so I want to use my credit to buy the same trip and I'm being denied. I have called, message and sent smoke signals to Expedia without any response..!

On 1/9/20 bought 2 separate tickets for a trip to Portugal with TAP Airlines. I requested credit for the tickets. TAP cancelled my return ticket and issued a credit trough Expedia. Therefore, I cancelled my Miami-Lisbon ticket . I have been dealing with Expedia and TAP regarding credit/refund of this last ticket to no avail. Expedia tells me that they are not responsible and that I have to deal with TAP. TAP tells me that I bought the ticket through Expedia therefore I have to deal with Expedia. After more than a year of calls, e-mails and letters I have not received a credit or refund for this ticket. The following is the ticket information: Reservation Code: JPE3FC, Ticket # 047-[protected], Itinerary [protected]. Ticket price: $491.

Name: Richard T. Carter

Itinerary Number: #7501256695860 / Quebec City - Paris - Quebec City
[08/17/20 until 08/22/20]

My ticket, purchased with Air Transat through Expedia, was refunded to me, although I had never request such. Expedia employee, "Patrick", informed me so on 06/05/21 at 11:04 A.M., Eastern Time (ET).

On 05/12/21 at 12:45 P.M. ET, I asked Expedia employee, "Vijay", to find out if the validity of my Air Transat ticket could be extended further. He assured me that a fax would be sent to Air Transat and that I would informed of its decision.

"Patrick" told me that the refund was made to prevent my ticket from losing value, which to me sound ridiculous. I was very, very dissatisfied that someone initiated the refund of my ticket, without contacting me first.

Thank you for your assistance in this matter.

Your sincerely,

Richard T. Carter

[e-mail: "[protected]@outlook.com"]

I have talked to customer service via chat and phone and I keep being told different things. Per the Dept. of Transportation back in 2020 all airlines were to give refunds for flights cancelled due to COVID including the flight insurance I purchased which Expedia told me wasn't able to be used for an international flight but it was offered at booking which is very unethical. Expedia told me I could only get an airline credit last year which I now know to be wrong, they absolutely had authorization to give a refund per a call with Air Canada and the DOT directive. I rebooked my trip though which is now not able to be taken again. The customer service person told me that I was authorized for a refund but then while he was doing it, he came back and said he needed another authorization from Air Canada because I previously used credits (also false). He THEN said he had to turn it over to a different team and they'd reach out in 24/48 hours which, of course, nobody did. I've seen lawsuits filed because of this exact situation but all I want is the refund for a flight I can't take, for goodness sake it's not even $400.00. I did nothing wrong, it's a circumstance beyond my control so to be lied to and delayed several times is not acceptable. Itinerary #[protected]. I would think Expedia would have done the right thing to keep people booking in the future but with this situation I will NEVER book with them again or recommend them.

I paid C$530 deposit with Expedia.ca to book a 7-night Baltics Cruise from Stockholm. The scheduled departure date was June 29, 2020. The cruise was later cancelled due to Covid.

Expedia sent me a notice about the cancelled cruise on May 22, 2020. I was given a choice of cash refund and 125% future cruise credit. I responded on the same day, opted for cash refund. I immediately got a confirmation on the screen saying: "You are all set ... we will provide a refund ...within 30-45 days.". I was reminded many times not to contact them, because they will be busy. I was assured that my request would be fulfilled as promised.

3 months later, when I still did not hear from Expedia, I called their Customer Service Hotline. The staff told me that he could not effect the refund. When I told him that I had a confirmation, he did not care, and told me that sending such confirmation to him would be useless.

I then tried to contact Expedia by email countless number of times, but got no response.

I tried to get a refund thru my credit card, but Expedia rebutted my request, claiming that I missed the deadline for requesting credit card refund.

As of June 5, 2021, I still have not received the refund that was promised over a year ago, despite repeated follow-ups. I have attached a screen shot of the refund confirmation.

My booking number for the cruise is: 4126050
My Expedia itinerary number is: [protected]

Made all the flight plans for a round trip through Expedia website. When it came to check out, I entered my card information and the next message was that my card was declined and to try to make another attempt. the next attempt was also declined. The message instructed me to contact credit card agency. I called my credit card and they told me that Expedia had made the transaction on my credit card and it was on hold. My credit card company told me to get in contact with Expedia customer service to get a refund. Could not get in touch with Expedia, all of their phone numbers connect with the virtual agent "honey" which gives no option to communicate to a person in customer service.

[protected] this is the reference.
I booked a car in me I o city and when I went to pick it up, the car rental told me there was no car available but if I wanted to pay 180 dollars more, they could find one for me. I refused and asked for the refund and I haven't received it after 14 days. I am very disappointed and will never use expedia again. Not reliable at all!

I had airline travel booked last April with WestJet booked through a third party site Expedia Canada. Of course the flight was cancelled and for a over a year I have tried to get ahold of Expedia to get some kind of refund or credit. It has been over a year and there has been no communication from them and it is impossible to get a hold of them. This is the second incident I have had with Expedia!

My travel dates were April 15th - April 19th and my itinerary number was #[protected] and my ticket number was #[protected].

I expect a full refund because of the lack of customer service.

Warning: Do not ever use Expedia to book your travel

I made a car rental reservation via the Expedia app on January 11, 2021 for March 31-April 4, 2021 in FLL with Priceless Car Rental, Itinerary #[protected]. When I arrived at FLL airport, I called Priceless Car Rental at 9:45pm for shuttle service since the rental location is off the airport. The line kept ringing and I called back multiple times with no answer from Priceless, on Expedia's app, it listed that the location closed at 11:30pm. I waited at the airport until 10:15pm and finally took a Lyft to Priceless Car Rental since we kept waiting for a shuttle and no one answered my multiple calls. When we arrived at the location, the lights were off, there was a locked gate and it was a very dark and scary location with no one around but empty buildings. Luckily my Lyft driver waited around until I decided to continue my ride to my destination, Miami. My Lyft ride to Miami cost me $88.98 which was outrageous because my car rental was $110.94 for 4 days.

I called Priceless the next morning on April 1st and inquired about my car reservation and told them about my horrible experience when I arrived to find their location closed before the published closing time and that no one answered my calls after multiple attempts. The representative said my reservation was cancelled because I did not show up and they no longer had a car available. I was furious since my car reservation was for 4 days so why wouldn't the car still be available since they closed the location and I couldn't pick it up? The gentleman said there was nothing they could do and I would have to contact Expedia since I booked it through them.

I called Expedia and have a recording of my conversation with the representative, Lisa. I explained to Lisa my situation and that I would need a car for the rest of my trip in Miami. She advised me to book another car rental reservation to pick up at Miami airport and that Expedia would credit me the difference of my original car rental cost, less one day since it would now only be 3 days and not 4 days of rental. I reserved a car at MIA with Thrifty, Itinerary #[protected], with a total of $1, 095.03. Lisa told me to book the reservation and Expedia would immediately credit me the difference of $1, 011.82. I then had to take another Lyft to the Miami airport, which cost me $21.94.

Expedia emailed me and asked for my Thrifty invoice so they can process the refund but I have yet to receive a refund since I submitted the invoice on April 8th. I have spent $1, 207.13 which is way over my expected cost of $110.94 for my original car rental for 4 days. There is no follow up and follow through with Expedia and as a loyal customer, I doubt I would consider using Expedia in the future and would share my story with friends and family to advise them to be cautious using Expedia for their travel needs. I have called Expedia numerous times and somehow can never get a live agent on the phone even waiting for over an hour. This is horrible customer service and I would like my refund immediately or would have to take legal actions because I do have the recording with the Expedia representative.