Expedia
reviews and complaints

I made a reservation for a car rental with Dollar rental that involved paying some amount of the rental in advance. At the time I made the booking, I was sure that I'd read the cancellation policy clearly, and that is said I could get a full refund up to 24 hours in advance. I re-read it again before cancelling. However, it wasn't until I'd actually cancelled that it was made clear to me that I was paying a $50 cancellation fee. The cancellation policy was poorly written, in a way that feels like they were intentionally trying to mislead me. It would be very easy to add a statement that says something like "THIS RESERVATION DOES NOT HAVE FREE CANCELLATION". I might still have made the reservation had I known, and not come away angry afterwards. Now I never want to use Expedia again.

I booked a hotel stay for late August 2021 through Expedia. I paid for cancellation insurance just in case. However, the day I was to check into the hotel (a 5 hour drive) the weather had a travel advisory warning; being afraid to drive in gale-force winds and rain, I called the hotel and told them due to severe weather, I would need to cancel. They said I should call expedia. I called expedia and they advised I need to call and cancel with the hotel. The hotel would need to forgive the late cancellation. The hotel did not have a problem cancelling, but said they had nothing to do with the billing, expedia is the one. Expedia said they would need to speak with the manager. However, after several attempts to call expedia, nobody would clarify with me whether or not I would be charged. They are so difficult to deal with and so unethical in their dealings. Now, I'm stuck with an over $200 bill for a room/ stay that I never enjoyed due to sever weather.

I will never book with expedia again.

June 1, 2021: Two tickets purchased on Precision Air: $499.60
June 10, 2021: Precision Air cancelled the flight; Expedia gave travel credit
June 10, 2021: Contacted Expedia and requested refund; travel credit in Africa was not acceptable
June 10, 2021: Contacted Precision Air: they would be happy to refund in full, but it must go through Expedia
June 10, 2021: Contacted Expedia: Expedia said they would send email requesting waver code
July 2021...numerous calls to Expedia; we have not received information from Precision Air
Aug 20, 2021: went directly to Precision Air in Arusha Africa; they said they would refund and we would have it within 2 weeks
Sept 28, 2021: Only one ticket was refunded ($239.50): contacted Precision Air directly and they said they refunded $479.00. I have all the emails from Precision air
Oct 28, 2021: contacted Expedia and they said that all money was refunded and I could speak to a supervisor in the next couple of days if I wasn't happy

My flight that was booked through Expedia was canceled. Expedia could not rebook my flight, so you sent me an email that you would refund my money and i had to book through another system. This was on 28 Aug. I have yet to receive my refund. What is worst is that now you are acting like you dont know me. I cant reach anyone through your phone system to find a resolution. So, now i am having to find any way to get my money back.
As a retired Marine and a teacher, i cant afford to let you keep my $1030.00. In addition, i find your behavior rather abhorrent and dishonorable.
This isnt happening because i was a bad customer. I didn't cancel my flight you did. I dealt with you in good faith and now you are trying to cheat.
I booked my flight with the number [protected]. I have all the emails detailing my several calls and emails stating you will refund this sum.

RE: Itinerary # [protected]
I'm requesting a refund or partial refund for the bait and switch experienced at both the rental car agency and hotel associated with this itinerary for Roberto Alvarez.
Upon arrival, the Rental Car Agency attempted to add over $400 dollars in additional fees. Therefore, we rented a car elsewhere. Upon arrival at the Hotel Las Salinas we discovered the hotel was not as advertised. It may be a family owned hotel but it is completely unsafe and not suited for families. The hotel's representation in Expedia is inaccurate. We did not check into this hotel, did not spend even one night there.
When I called to request a refund or partial refund I was told it's Expedia's policy is to let the vendors determine if they will give a refund for Unused Services. Expedia partners with bad faith vendors and then supports these vendors when Expedia customers are cheated.
I asked the Expedia Customer Service agent to connect me with a supervisor and the call was disconnected after waiting online over 30 minutes. Shame on Expedia for such poor customer service and for total disregard for their customers.

Simple flight change turns into a 3 day frustrating issue because my reservation included my wife and daughter, so I was unable to change only my flight on expedia and delta. Called several times and promised and assured the change, call backs from managers, exedra but nothing happened. I tried another 2 hours on chat, was hung up/disconnected form 3 agents, promised to be called back by 2 managers and never heard a thing. I have screen shots a of all chats and records of all phone calls. The worst part is each time you spoke or chat with different agent, they ask the same info over and over again.

Hello
It was a round trip Dallas Texas United State of America to Cairo Egypt. They cancelled the flight from Cairo To Dallas due to Coronavirus restriction. I talked to British airway and they told me that Your company has to do the refund since I made my reservation through your company

I need a refund for my Cancelled flight due to travel restriction:
Ticket number: [protected]
Itinarary number: [protected]
Confirmation code: R6CFFP I am not sure about that
Flight; BA 154
From Cairo Egypt to Dallas through London. Date January 12, 2019or 2019
Thanks for your cooperation.

I cancelled a second night reservation at the Lancaster Inn, after I spend the first night in a room with no air conditioning in the desert in August and there were no lights in the bathroom or over the sink. I spoke to the desk cleark and they claimed to have cancelled the reservation and immediately posted a room available sign as I stood there.

Expedia claims that they can't reach the manager and refused a refund. I called and the manager is working there this afternoon.

I am still holding trying to correct a flight booking incorrectly made on telephone by one of your agents. Flights misbooked for 23rd July 2022 Marseille to Athens Lufthansa flight 2261 8.45 Marseille to Munich then fl 1752 Munich to Athens. The direct swop to flights on 22nd July should have been cheaper but your site raised the prices twice during the change to £522. Your agent then booked me on the wrong flight from munich going via frankfurt to athens landing at 17.15. The price of £336 was the price on your website for these flights as it is NOW/TODAY on your competitors sites such as edreams and Opodo. Even Lufthansa's site has the price for 22nd July Mrs to Munich to Heathrow 8.45 to 14.30 fl 2261 and 1752 ar 1113.96 Euros/ £944 for 2 seats yet you are asking £1044 even today as opposed to £761 by Opodo. You have acted dishonestly and I request a partial refund to at least the advertised FULL price by Lufthansa .

I wanted a hotel for sept 11 2021 they booked me for oct 11 did not cancel me or refund my money

My husband and I booked flights for our honeymoon to travel in April 2020 and unfortunately could not fly due to the country being placed on lock down. We received credits for the flights from Expedia valid until September 2021. Unfortunately the restrictions continue and and fell pregnant in January 2021 making it unsafe to travel. I contacted Expedia on the 2 May 2021 and requested and extension on our credits and we would only be able to fly after the baby was born. I was advised that It would be better to cancel and pay a 100 dollar cancellation fee per a flight which I agreed to as we did not know when we would be fully vaccinated and when countries would let us in. I received a cancellation email advising that the refund would take upto 12 weeks. From the 02 May to date, I have yet to receive my refund. It has now been 22 weeks that I have been waiting. I again contacted Expedia two weeks ago and was told it would take 7 days yet no refund. It is ridiculous that I need to spend even more money calling an overseas number and holding on for ages to beg for half of my money back and still get no assistance. I will advise all other people to never to use Expedia

We purchased non-refundable round-trip tickets to Rome through Expedia in May of this year.

There were multiple changes to our itinerary made by the airlines (not by us) earlier this year in May shortly after we made our reservations. Those changes were substantial (including cancelling one leg of the trip and two new legs and changing the flight times by several hours earlier) making the trip cancellable for a full refund. However, Expedia failed to inform us that was an option at the time, so we took no action even though we would have cancelled (for a refund) had we known that was an option.

Later, when the trip became cancellable again due to new E.U. COVID related restrictions at the end of August, Expedia only offered airline credits (with no other option), but failed to inform us that Alitalia (the airline that issued the tickets) was going out of business and that the credits would have to be used by October 14th of this year with very limited flights available, making the credits essentially useless.

Not informing us of our option to cancel the flights earlier in May and then later offering airline credits for an airline that is going bankrupt is unfair and deceptive. However, Expedia refuses to refund the tickets, saying they are required to follow the policy of the airline that issued the tickets (Alitalia) and cannot provide a refund, even though Expedia and Alitalia are independent companies.

This hotel along with expedia took money off of my card. I made reservations which I cancelled a month before my vacation. During my vacation the hotel in cohorts with expedia never processed my cancellation and they penalized me for that I had to lose money for their mistake after several hours of phone tag no one has given me any explanation to why I charge for canceling a month ahead of time. I was four hotels down from them when they charged my card and ruin the rest of my vacation by taking my vacation money i had to spend and tying my funds up while in Puerto Rico almost leaving me stranded.

After talking to the operator who said i was getting a refund after 7-10 business days. I waited 7-10 business days only to call back and find out a refund was never even processed. and they had no record of all my previous calls I'm am seriously frustrated that i did not choose booking.com instead of expedia they would have never did this to me.

To summarize, 5 of us booked a trip thru you from Miami to Managua on Avianca (Taca) airlines leaving on September 18, 2021 and returning on September 26, 2021. Then on July 26, 2021 I spoke with your customer service and changed our return flight to September 25, 2021. The itinerary you sent me showing the new dates is attached. Then unfortunately Steve Kepler got COVID right before the trip so he, his son Colby, and Steve Honey backed out of the trip. So I spoke with your customer service on September 14, 2021 and cancelled the flights for Steve Kepler, Colby Kepler, and Steve Honey. If you listen to that recording it will be clear that only the flights for those 3 were cancelled and that Nash and I were keeping our flights. She went over this so it will be clear when you listen to it. So then my son and I went to Nicaragua as scheduled on Sept 18 with no issues. However, when we got to the Managua airport for our return trip we were not in the system anywhere for our return flight so obviously you guys set up the flight incorrectly. So in the end I was left with no other alternative but to buy 2 new tickets back home and I obviously need to be reimbursed for those tickets, which totaled $970.76. The receipts are shown below.

Also, just wanted to mention the day I had with your customer service. So after being hung up on 3 times, and I was being very polite the entire time, I reached a fourth person who put me on hold and never came back. I let it hold for 2 hours 47 minutes before I hung up. You can see the screenshot below. Then I reached a 5th person who finally set up a future phone meeting with management.
Update - been hung up on 6 times as of 10/06/2021!

I have made several attempts to contact Expedia about this issue, no one is helping me and I'm out a LOT Of $. Expedia's website changed the car rental location from Montrose to Durango Colorado. I didn't get the car I paid for and Avis and Expedia isn't refunding me. I don't know what to do here.

Expedia "Abandoned" my partner and I in a foreign country. No contact, no advice, no support. No even one email. We no longer existed.
We sent several email requests to Expedia with no response. We placed numerous calls to Expedia, sometimes waiting as long as 90 minutes to connect with one of your agents only to be told that your system was updating itself, that your agents could not even see our account and could not help us. We were told to call back in four hours, which we did, four times over a period of 24 hours with the same response our file did not exist, and they could not help us. Connecting with the airline was impossible. Their phone agents overloaded, and their online site did not recognize our booking. Finally, 24 hours after our flight was canceled, I got through to the airlines and they gave us a flight. However, that flight to Fort Lauderdale would put us in a position of missing our connection to our flight back to Canada. We had no choice but to refuse the offer. With the USA and Canadian governments closing the boarders and without any contact from Expedia or ability to renegotiate with JetBlue, we acquired a flight directly from Mexico to Canada.
We appreciate that the entire Expedia trip was disastrous and that we received none of the services promised when booking this trip through Expedia because of the pandemic crises. We accept that this crisis was beyond any of our control. However, what we cannot excuse is the abandonment of Expedia and the unwilling or incapability of your agents to assist us during the crisis. This is unacceptable behaviour of any travel organization in a time of crisis.
Your current TV advertising "It makes a difference who you travel with", implies that Expedia is there to ensure safe travel for its clients. Obviously we have firsthand evidence to the contrary.

On 7/28/2021 I booked a reservation at Tahoe Beach & Ski Club. On 8/31/2021 I canceled the reservation with enough time to get a full refund minus the insurance cost. I have called on 9/20/2021 and asked where is my refund and they said it was generated but not processed and would have to escalate the issue to the corporate office. I called back on 9/27/2021 and they said it would have to be 10 days for a response so I called back on 10/1/2021 and the person said that they would email corporate again since they are the only ones that can handle the issue.

On July 26th Expedia cancelled my flight without me asking them to do so. They then told me they would rebook with a rate difference I would need to pay but then I would get refunded. It is now October 1st and they continue to tell me they are reviewing the situation but I am unable to talk with a supervisor or someone that is actually reviewing the issue and listening to call recordings that will clearly show I was promised a refund (it's around $1300). My desired resolution is for them to refund the money to my credit card. I am unable to attach anything except for photos. I do have the receipts for the payments and included a detailed timeline below.

I booked 4 round trip airline tickets from O'Hare to Boston for myself, my husband Jason Floyd and our friends Nathan and Alissa Hunter. The flight to Boston was through Delta for July 30th and we were returning via United on August 7th. Unfortunately Nathan's father was ill and he and Alissa could not go. I called Expedia to cancel their flights on Monday July 26th around 12:15. The representative told me the following:
• Nathan and Alissa's outgoing Delta flight was cancelled and they would have airline credit that had to be used in their name by Jan 22, 2022.
• The returning United flights were cancelled and they had airline credit that would need to be used by Feb 3, 2022 (I believe this was the date she provided).
• I was told I would not see these credits on my Expedia account but would receive an email with the details of the credits (amount, date they needed to be used by) and would need to call into Expedia to use the credits. I received nothing via email.
About an hour later I chose the seats for Jason and I's Delta flight and decided to see if I could choose the seats for our return flight on United. It was at that point I realized she had cancelled Jason and I's return flights and I couldn't tell if Nathan and Alissa's were cancelled. I immediately called Expedia and asked for a call back as the wait time was an hour and also began chatting with someone through the website. This was around 2pm CST. The person I was chatting with understood the issue and told me he was rebooking Jason and I's return flight. He said he did so but was waiting on confirmation from the airline. Around 3, I received the call back from Expedia and was told to either continue to chat or talk to the representative who would continue handling the issue.
As I was explaining the situation to the representative on the phone, she said she saw where the flights were rebooked and all looked good. But then all of a sudden Jason and I's outgoing flights were gone from the Delta app and appeared to have been cancelled. I also noticed Nathan and Alissa still had return flights listed. I want to mention I received 0 emails that my flights were cancelled. I was on the phone for 2 hours (3-5 CST) resolving this and was told the following:
• The Delta outgoing flight was now fully booked. She was trying to find different flights to put me on that were around the same time as the one that was cancelled by Expedia. None were direct flights but she did find one that had a rate difference of around $1200. She told me I would need to pay that rate difference and then Expedia would refund me the money within 5-7 days.
• As she was doing this, my husband saw there were still first class seats on our original Delta outbound flight. The price was around $1300 rate difference and so I asked for her to book those instead. I even offered to pay the difference in the two rate differences just so we could keep the direct flight and not chance missing a connection. She said she needed to talk to her supervisor to get approval and did so. She again said I would pay the rate difference and then Expedia would refund me. I was told this multiple times.
• I provided my credit card information and she booked those flights for which I received confirmation and I saw the pending charge on my credit card.
• I inquired about Nathan and Alissa's United flights not being cancelled and she said I would not receive credit if I cancelled those due to United's cancellation policy and had no explanation as to why the representative told me differently earlier.
A couple of days later the pending charge was gone and I assumed they had refunded the card somehow. When I went to check in for my flight on Thursday, July 29th 2021 I was unable to. When I called Delta they said the Expedia rep had book economy seats (even though there weren't any available) and the payment for the upgrade to first class would need to be paid for us to check in. I called Expedia around 7am CST and explained what was going on. The rep indicated he couldn't tell me I would get a refund as first class tickets wouldn't be eligible or something to that effect but that he would escalate this to the area that looks into issues. I told him someone needed to review the recorded call from Monday the 26th as I was told multiple times I would be refunded for the rate difference. He told me to pay Delta directly and I should hear back from Expedia within a few days.
Since that time I have called multiple times to follow up:
• Monday, August 2nd around 8:20 am EST while on vacation: Was told this would be sent to the escalation team again and I would hear back in 5 days. I was also told they would look into the conflicting refund information I received for the United flight. I told the rep I had the receipts from the 2 payments I made to Delta for which I was requesting the refund as promised by the Expedia rep. I ultimately emailed screen shots to the email the representative initiated.
• Tuesday, August 10th around 7 am CST: I was told the person I was talking to couldn't do much and said this was still being worked on. I requested a call from a supervisor and was told one would call me. I did not receive a call back.
• Tuesday, August 17th: Called again and the rep confirmed they had received my receipts. The call then disconnected or I was hung up. I called back and talked to someone else and they started to tell me the status but I then couldn't hear them. I called back again. I was told this would be escalated and I would receive an email noting such. I never received an email. I was told the Delta credit for Nathan and Alissa was $238.41 each but again never received an email or any documentation noting this. I did receive a call back from what I believe was an Expedia number but I again could not hear the person.
• Wednesday, August 25th around 7:25am CST: I called and after explaining the situation (which I have to do each time I call) and then waiting for the rep to review (which also happens every time even though they ultimately tell me they can't do anything and will need to escalate), I was hung up on. I called back and was hung up on again while on hold while they were reviewing. I called back again and could hear noises but no one spoke. The fourth time calling I told them not to put me on hold and I wanted to speak with a supervisor. They continue to refuse to allow me to speak to a supervisor. After 30 minutes of waiting for him to review, I asked for a supervisor to call me. He said he would arrange that and I never received a call.
I contacted Expedia Help on Twitter on August 27th. They originally told me I should see the credit on my account. I'm not sure if they were confusing the $1300 rate differential credit with the Delta flight credit for Nathan and Alissa but I see no credit on my Delta app, Expedia, or credit card. They continued to research. I followed up on September 1st and they told me to allow 10 days from when I first contacted them on Twitter, which was Sept 5th. On Sept 5th they said there was no resolution and to keep waiting and being patient. I followed up on September 9th and was told the same thing, to keep waiting and rest assured it is being looked into. It is now Oct 1st and they are still telling me they are reviewing and to keep waiting. I am also wanting to know where to send a demand letter prior to filing a case in small claims court (assuming this doesn't get resolved) and they are unable to tell me that info as well.
At this point I'm hoping you can assist me with getting this refund back or advice on my next steps. Do I file a complaint with the FTC or take them to small claims court? Thanks for your assistance.

The incident was Sept 15, 2021 with renting a car in San Diego with Mex Rental car please do not business with them or Expedia because these company are crooks, scammers and liars. Thinking you were getting something legit going through with both company I was so wrong. Charging people double for the same thing and think it is okay to do that.

On 9/24/01 I reserved and paid for a double bed hotel room with Expedia at the Hampton Inn in Lake Mary, FL. When I received a confirmation email it specified a room with 1 king bed which wouldn't work for me and wasn't what I'd ordered.
I spoke with Amy at the hotel and explained the situation. Since she couldn't accommodate my reservation she readily agreed to cancel my reservation and did so. She advised that I had to call Expedia for my refund.
I immediately contacted Expedia through their web site cyber rep for over 3 hours only to be told that I'd have to "call" back the next day for an answer regarding my refund.
The next morning through Expedia I rebooked a 2 bed room to replace the one which couldn't be provided.
Again, When I called customer service, I was tied up almost an hour only to be told "We don't give refunds". The agents only concession was an offer of a $50 voucher for a future room which I declined. (I paid $138.91 for the room.)
Summary: Expedia sold me a room they can't provide (and should never have booked) and refuses to refund my money.