Etsy Customer Service Phone, Email, Contacts

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1.1 532 Reviews

Etsy Complaints Summary

11 Resolved
508 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy Etsy Review: Low Expectations for Sellers in 2021

Been sellin' on Etsy since early '09. It was pretty great back then, a decent alternative to eBay. But it always bothered me that they had limits on what you could sell. I used to sell high end couture and vintage fashion on eBay, but on Etsy, they wouldn't let me sell anything newer than 20 years old. That's always been a drawback. They should allow the high end couture items, 'cause they're unique pieces and it's recycled fashion, which is always good to reuse and reduce waste. Plus, these pieces aren't mass-produced, which is what Etsy is all about. That rule still exists today, but now they allow mass-produced items and resale items younger than 20 years old are still not allowed.

Etsy has slowly changed in the way they treat sellers too. Fees are still pretty low, but sellers can't leave feedback for buyers, not even positive feedback. And buyers can't leave feedback for sellers until weeks after they buy the item. By then, most forget about feedback and move on. Most sales never receive feedback. They also keep changing the look of the item pages, and it's never for the better. Seems like they waste a lot of effort/money/time "improving" things on the site that don't need improvement while other things are never even considered for improvement but do need it.

The forums are also highly censored. That part is only getting worse. And the punishments are handed down pretty arbitrarily. The threads used to be pretty fun to participate in, even though it sometimes became heated, at least it was real. They've really taken the reality out of it. Also, you have the regular forum visitors that are in constant defense of Etsy's unnecessary and lame changes. It just seems like the whole vibe there is going toward censorship, corporatocracy, cookie cutter and plain lameness.

Also, the site is now over saturated thanks to the influx of sellers offering mass-produced items, and views have really plummeted, causing sales to plummet as well. Selling used to be relatively easy. You just listed and the item sold a few days later usually. Now, because of a relevancy-based search instead of a chronological one, you can't just relist your item to return it to a higher place in search. You have to constantly re-tweak your SEO to remain relevant. It's so much work for literally a few dollars in profit. The revenue Etsy generates for the average seller is a fraction of what you'd receive at an easy part-time minimum wage job. The amount of work the maintenance required to sell a $12 item in an Etsy shop turns out to pay the seller a few cents per hour. It really has just become overall not worth bothering with for most people. It probably works well for the people who are always featured and re-featured on the main page, i.e., the favorites, which is a whole additional issue.

A lot of little things adding up with this site, I'm sure I failed to mention some. If you want to open a shop there, just have low expectations.

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Etsy Etsy's Corporate Greed: How Rising Fees and Global Manufacturers are Hurting Small Business Owners

I've been keeping an eye on Etsy for a few years now, trying to decide if it's the right place for me to sell my merchandise. At first, I was impressed with how responsive they were to the needs of sellers. But then they went public and everything changed. As soon as they hit the stock market, I knew they would become more focused on investors than on buyers and sellers.

And that's exactly what happened. Etsy started raising their fees left and right. First, they raised selling fees. Then they started taking a cut of shipping fees and passing the cost on to sellers. They also increased transaction fees, advertising fees, and venue fees. And if that wasn't enough, they started forcing people to advertise and deducting the money from their accounts whether they agreed to it or not.

All of these fees add up, and it's the small business owners who suffer. Many of the sellers on Etsy are stay-at-home moms or otherwise unemployed, and they rely on their Etsy shops to make ends meet. But with all of these rising costs, it's becoming harder and harder for them to turn a profit. They have to keep raising their prices, and eventually, customers stop buying.

To make matters worse, Etsy started inviting in global manufacturers, including huge factories in China. These manufacturers have large advertising budgets, which means they can outcompete individual sellers. Etsy's search program also went to the highest bidder, which meant that small shops were pitted against each other and the little shops lost out.

Now Etsy's latest thing is forcing people to offer free shipping or risk losing priority placement. But the truth is, there's no one-size-fits-all formula for shipping costs. Items are mailed by weight and distance, and it's impossible to come up with a single cost that works for everyone.

I've watched talented sellers drop out of Etsy one by one. It's heartbreaking to see how corporate greed has taken over and how Etsy has sold out its original mission. They no longer care about their sellers or buyers. Customer service is virtually non-existent, and they've even taken away the in-listing way to report violations of Truth In Advertising.

Some sellers are claiming that their items are authentic or vintage when they're really just reproductions. But Etsy doesn't care as long as they're making money. It's up to buyers to look out for themselves and ask pointed questions.

For most people with small owner-run shops on Etsy, they make less than minimum wage no matter how hard they work. It's just not worth it anymore.

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Etsy My Love-Hate Relationship with Etsy: A Seller's Story

I gotta say, I had a real love-hate relationship with Etsy. At first, I was totally stoked to be a seller on there. I mean, who wouldn't be? It's like a dream come true for crafty folks like me. I made all my own products from scratch and had nothing but 5-star reviews and happy customers. But then, out of nowhere, they shut my shop down. Can you believe that? They said my products didn't fit in with their "hand made" theme. What a load of crap.

So I did what any reasonable person would do and sent them like 30 emails telling them that I absolutely make my own products. But they weren't having it. They said I needed to send them receipts and photos of all my supplies. Like, are you kidding me? That was a huge pain in the butt, but I did it anyway. And then I waited. And waited. And waited some more. And you know what? I never heard back from them. Not a peep.

It's like they didn't care at all about all the hard work I put into my shop. And the worst part is that there were tons of other shops on there selling products that were clearly not hand made. I mean, come on. It's like they were just picking on me for no reason.

And then, to add insult to injury, they suspended me from even shopping on Etsy. Like, what did I do wrong? It's not like I was causing any trouble or anything. It's just ridiculous.

But you know what? As much as I hate Etsy, there really isn't any other site that compares. I mean, yeah, there are other options out there, but none of them have the same kind of community or customer base. It's a real shame.

So here's my advice to anyone thinking about selling on Etsy: don't put all your eggs in one basket. Seriously. It's just a matter of time before they screw you over. And when they do, there's nothing you can do about it. They don't care about you or your business. They just want to make money.

And to all the buyers out there, I say this: use PayPal. It's not perfect, but at least you have some recourse if you don't get what you paid for. And don't forget to check out reviews before you buy anything. It's the best way to protect yourself.

Anyway, that's my two cents. Take it or leave it.

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Etsy Etsy: A Nightmare for Sellers - Lack of Protection, Stolen Content, and Punitive Actions

I've been using Etsy for a while now, and I have to say, it's not what it used to be. When I first started, it was a great place to sell handmade items and connect with customers. But now, it's become a nightmare for sellers like me.

One of the biggest problems I've encountered is that Etsy doesn't seem to care about protecting sellers from copycats. I had a seller steal my designs and sell them as their own, and when I tried to get Etsy to intervene, they basically told me that they encourage this kind of behavior. It's frustrating to see someone else profit off of your hard work, and Etsy doesn't seem to care.

Another issue I've had is with their front page sellers. One of them stole my pictures and descriptions for their own item, and when I asked Etsy to intervene, they didn't do anything. I had to fight for weeks to get the seller to remove the stolen content, and even then, Etsy didn't link the item back to my store.

The final straw for me was when a jewelry company stole one of my designs and copyrighted it. Etsy's legal team sent me a threatening email telling me not to relist the item, and they removed it from my store along with all of the past transactions. It was like they were punishing me for something that wasn't my fault.

But those aren't the only issues with Etsy. They allow factory-made items to be sold as handmade, and they don't seem to care about fake locations or slave labor. And when a customer tried to blackmail me for a refund, Etsy refused to help and even locked my account. It's ridiculous that one negative review can bring down an entire store, and Etsy doesn't seem to care about the impact it has on small businesses.

To make matters worse, even after I closed my store, Etsy was still using my business name, products, and descriptions to lure customers to their site. It's like they don't care about the people who actually create the products they sell.

Overall, I would not recommend using Etsy for buying or selling. They don't seem to care about their sellers, and they're more interested in making a profit than protecting the people who use their platform. It's a shame, because it used to be a great place to connect with customers and sell handmade items. But now, it's just a bunch of misleading thieves.

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Etsy Disappointing Experience with Etsy: Unfair Refund Policy and Poor Customer Service

I've been using Etsy for a good 3 years now and I must say, it's been a pretty smooth ride. The shops on the platform are quite generous with freebies and they always leave kind notes. Plus, the products are always accurately described. However, I recently had an odd experience that left me feeling quite disappointed.

You see, I took a risk and broke a rule that I never break - "don't buy items that cost less than your s&h". I've always had bad luck with this and that's just my opinion. I ordered a scented product and to my surprise, it smelled like p! Ss! Straight up. It was as if someone's pet had done something to it before it got shipped over. That bad. I wasn't going to say anything until I noticed just how strange the system is to refund it. It took almost a month of wheeling and dealing towards this. I had to argue my case because they allow shop owners to have a policy that basically disallows any refunds, returns or exchanges. I mean, unless what you're selling is edible or underwear. Even then, it's ridiculous.

I had to 'present my case' to Etsy and hope they "rule in my favor." Can anyone think of just one website that does this? It's not because of individual sellers. Ebay has that, poshmark has that. So why does Etsy favor shop owners? Why would this process be so difficult unless it wasn't for profit on behalf of Etsy? If purchased products are too difficult to refund, a customer is going to give up. The shop owner and Etsy share profit - the end. Yup!

As I wrote my review after receiving a refund, I expected an outrageous reply from the shop owner. And of course, that's exactly what I got. The owner used all caps, exclamations and the most high school tone I've ever seen. What I didn't expect was for the owner to spread lies. Everything from the fact that Etsy disagreed with me but I got a refund soo? To she filed the case and escalated it? Um. No again. To my friends and family have concentrated on her shop and we all ban together to leave her bad reviews... yup. Oh and one more thing, I verbally abused her staff... I wish there was proof of it. I reported it and it was ignored ofc. No guidelines were violated according to Etsy which has all the info in their system to prove that these are lies. To be able to accuse a customer of abuse is "within their policy."

If your review is less than 3 stars out of 5, Etsy will not allow you to respond to the reply. Most replies you see on reviews are pre-written apologies. On this shop owners reviews, you can see the owner constantly berating the customer in the reply to the reviews.

Why did I do this? It was not for money; it was sheer morbid curiosity for the rumours I've heard against Etsy. Is this really how their system works? Is there really this odd community of witches there who get away with quite a bit? It's all true folks.

I am quite an avid shopper. There isn't a single website I've ever been on that makes a customer do this when they are unsatisfied. Take your chances and be suspicious - If Etsy doesn't have your back, I encourage you to use social media and spread awareness of this nasty bs.

P.s. I don't want to mention what the shop is because I'm almost positive the witch will stalk this and complain, I can't be bothered! If you see an Etsy store preaching their ever-precious tumbled gemstones (some the size of miniature gravel) and handmade incense marked down to as little as $2-3 then you probably found the shop.

Oh, and good luck with tracking your item. Shop owners and Etsy have the right to apparently hide tracking information! I currently have to contact the post office to find out about $50+ worth of products purchased in Nov-Dec 2018. I'm obviously going to avoid going through Etsy to resolve this, just go to your bank for corrupt, desperate businesses like this.

I am sorry this is so long but these business practices are bizarre and I don't understand how it's even legal.

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8:01 am EDT
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Etsy Permanent suspension no email, no explanation

I have had my shop, Velvet Sensations for many years, and recently joined Etsy again. Things move really slow in my shop, I’ve even did marketing through Etsy and the few sales barely covered the marketing costs. I started making candles to give more options to my buyers and I found myself enjoying making candle wax embeds more than the actual candle.

So, my second shop Real Embedded was created. I just opened a month ago and sales were coming in nice and steady. I signed up for Marketing and I had sales that kept me pretty busy. Well just last night I get a sale and within 2 minutes I see my shop is Permanently Suspended. Shocked and confused, I’m signing in on my laptop, checking my email like crazy, I never received an email, NOTHING. So I went to my Facebook candle group and posted what just happened, and a fellow Etsy expert said it’s probably because I had a few of my wax embeds on my Velvet Sensations shop AND in Real Embedded. So I had some products the same in both shops. There was a few original listings of my wax embeds (that I made with my own hands) still left on my Velvet Sensations shop, and I completely forgot about those listings.

I opened Real Embedded because the wax embeds had nothing to do with my skincare shop, Velvet Sensations, and wanted to keep them separated. So I already removed those original listings on Velvet Sensations and took care of the potential issue. I own both shops, I create everything in my kitchen, photograph ALL things, ship out all orders. I am a 1 person shop runner. I was UNJUSTLY deleted, still nothing from Etsy, I can’t get into my Real Embedded, already filled an appeal and I can’t find a way to contact Etsy at all and it’s so maddening and highly depressing, I just started making little wax art and finally doing something great and Etsy slams the door in my face without a single word, and I’m suppose to sit here in silence for up to 2 weeks waiting on an appeal answer? Etsy is throwing us small shop creators to the dirt like they are some high powered King. Something has to be done

Desired outcome: I just want my shop reinstated. I have 2 open orders right now and I’m losing money and recognition.

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8:43 pm EDT
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Etsy Permanent suspension

Hi! I was recently suspended permanently, with no warning and no explanation. I even never had any human interaction including someone to answer my appeal. So it means they are violating their own policy and basic human rights to have human interaction after such serious decision.The response to the appeal was automatic, I know because as I replied to the response saying it was an error to suspend me, I got a long message 2 seconds later saying "cannot reconsider the decision of suspension". I ask for my right to get a human response to my appeal and/or one of my messages afterwards regarding the suspension. It’s enough upsetting that Etsy suspend with no warning and no explanation, the least Etsy can do is to give me a human response. I'm providing screen shots as proof for the answer to my appeal to be automatic, a robot. A long email reply was sent just 2 seconds after!

Desired outcome: Human response with a rightful explanation to the suspension, and if not provided, to be added back as a seller.

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J Woo
Brooklyn, US
Jun 26, 2023 2:31 pm EDT

File a complaint against etsy with the FTC and Attorney General. I had a similar situation as them and your odds will improve significantly if you file formal complaints. The more people do it, the better your odds because etsy doesn't want the government cracking down on them for their unfair business practices.

Warwick, GB
Feb 21, 2024 5:19 pm EST
Replying to comment of J Woo

Hi there

I am from the UK and have had a 5 star rated shop for about 4 years.

Suddenly, on the 3rd January 2024 my account was suspended with no reason. A generic email is what i received.

My appeal was turned down.

I am not happy and please can you tell me how I can complain to the FTC in the US?

Can this be done from the UK?

Thank you

5:08 pm EDT
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Etsy Unexplained suspension

I opened a shop on Etsy way back around 2011. At the time I was marketing custom designed luggage tags which really didn't sell all that well so I put the shop on hiatus. Work, child, moving, Covid all played a part in not finding time to restart. I began making some personal items for family and friends and the general consensus was to try to sell them on Etsy. Trying to read and learn all the ins and outs of restarting, really learning the process, I finally opened my old shop under a brand new shop name with items custom made. Some items were designed then produced by a third party but that was disclosed properly.

Go to open my shop to make some final changes and I'm suspended. Trying to get in touch with anyone other than a bot is almost impossible. No communication, no idea what could possibly be an issue, very little response to emails. It's truly shocking that an ecommerce website such as Etsy offers such minimal support for sellers. Minimal? No support whatsoever. In reading other reviews, this suspension seems to be extraordinarily common especially with new shops but honestly, it seems most issues could be easily resolved without booting people off.

Desired outcome: I want to know what the issues for suspension were. I want to be able to understand and resolve them, not completely booted to the side of the road. I want Etsy to create good customer service. It's unacceptable the way it is now.

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2:23 pm EDT
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Etsy No acceptable resolution to a purchase that was received incomplete

Purchased Woodubend item# tr718 and tr46 from the same vendor. These are sold as 2 rolls per package. I received 1 roll in each package. Tried to resolve, I don’t know how they can’t refund my money for only receiving half an order. She claims she changed the volume on the listing. However, who looks at that? This is a deceptive way to sell an item. If tr718 is a pack of 2. I am assuming I am getting a pack of 2. Her listing did not say it was a partial package. I have a big issue with scamming consumers. Especially since most of them probably don’t even know they are being scammed. I know, because I purchased this item directly from Woodubend and know there should be 2 rolls in the package. I paid $ 55.78 for half a package a full package would have cost 51.09. Plus tax. This is a complete rip off. Why Etsy can’t see this is beyond my comprehension. One video shows what I received. The second video shows how Woodubend is packaged with a roll on each side. The other photos are the exact items per sku and how they are sold as a package of 2.

Desired outcome: Refund.

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1:07 pm EDT

Etsy Junk and corruption on Etsy

The artists and business owners are vulnerable and Etsy and eBay and Poshmark take advantage of that.

Artists and small business owners, the exceptional people on Etsy, should be able to concentrate on creating beauty in the world. To be able to focus on expressing themselves for others to admire.

I am here to fight for the hard working people. They deserve our respect and assistance

Desired outcome: Etsy goes bankrupt

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8:14 am EDT
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Etsy Let's see... World religious, political, media leaders? Girls and boys next door?

The following is confidential and anonymous. It is dangerous for me to live now...

This class action suit should only be for the artisans and hard working shopkeepers on Etsy. I've spent over $50,000 on Etsy for the finest most delicate, beautifully made things I own and that i will always treasure.

We buyers aren't owed anything. What is our loss compared to these fine folks who put their hearts and souls on the line for us every day of their lives. And they are all over the world, too.

I absolutely would not take a dime. I would not take one million. I would not take one billion. That is what the Etsy shop keepers are owed for their sweat and toil. I am sick and tired of corruption. We must put an end to it. Etsy and eBay... You messed with the wrong woman.

Let's get our noble legislators to help. They make no money so we can trust then. Here is their net worth:

Donald Trump: $2.5 billion

Nancy Pelosi and hubby: $202 million

Bush Family: $400 million...

Bill and Hillary: $210 million

The British Royal Family Members Personal Net Worth: $28 billion

Princess Diana: $25 million

Meghan and Harry (M&H, that is): $60 million

Gosh... I wish Ronald Reagan were around. He's noble! His net worth?

$120 million

How about we get some charities to step in?

Red Cross $165 million

Good Will $4.8 billion

How about our spiritual leaders?

The Dalai Lama $140 million

If only Mother Teresa were around $100 million

What about the wonderful Paul McCartney: $1.2 billion

Bruce Springsteen: $650 million

Kanye and Kim always chip in: $3.36 billion

Oh... The girl next door, Jennifer Aniston: $300 million

Let's do the math. Drum roll please...

$344,600,500,000 trillion

World population: 8 billion

That would mean the every person on this great green earth would receive $430.7505625 million as a birthday present ... Happy Birthday everyone!

OOPS! I forgot...

Al Gore: $300 million

Ronald Reagan family: $120 million

Kamala Harris and hubby: $21.29 million

Joe Biden and Family: $5 billion

The Nicest Guy in the Movies, Tom Hanks and Rita: $800 million

Jane Fonda: $200 million

What do you say? I know that I'm really happy some of the best artists in the world, who labor to sell their goods will become whole! ya think?

If you put "Etsy Revenues Profit," and "eBay Revenues Profit" in the Google search engine, you will find that Etsy is scamming you, cheating you... I am contacting the Federal Trade Commission, The United States Chamber of Commerce and the Internal Revenue Service so that Etsy returns money back to their exceptional shops or it goes out of business. I'm not afraid of Etsy. The same thing on eBay... People are getting scammed!

And can you imagine how much profit Martha Stewart is taking away from you? Just so Etsy can get publicity and make more money All of you talented and ethical Esty sellers need to band together! Prevent the fraudulent practices of Etsy and eBay! I will help! Reach out to me with your contact information so I can buy directly from you. Etsy will cut me off as soon as they can! Contact the New York Times! CNN even better! It's easy to do...

Form a new business: ... or maybe " Good luck!

Actually a class action lawsuit is called for. Hundreds of millions of damages is owed to you. Do it! Just do it! You must. Get Angry. Fight Corruption. It is your duty

Desired outcome: What do ya think?

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1:22 am EDT
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Handmade brass ingot that I create by hand was suspended for violating ETSY's 'handmade policy'.

Spoken to 4 staff on chat and they cite 'security reasons' as for why they cant tell me the specific reason as to why the product was suspended because of a breach of the handmade policy.

It's clearly handmade, and ive offered to show a picture of my workshop. There are also other products on ETSY that are the same type of product.

Escalating this to the Australian ACCC and will also enter the magistrates court. It is clear bullying, even racketeering by ETSY.

Desired outcome: Reinstate listing, provide detailed reasons as to why action is taken.

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10:06 am EDT
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Etsy Funds owed to me by esty

Formal Complaint stage 1
I’m still waiting on my money it’s been 6 months I was told to wait this and I will be paid?! I haven’t and will be getting in touch with a lawyer regarding this matter as you owe me a lot of money see screenshots attached.
I have patiently waited since you suspended my shop for my money but now it’s still not in my bank I need to escalate to complaints department. See screenshots attached
I have a legal right to claim money which is owed to me and you are committing fraud by keeping my funds!
I want to know when I will receive my money?!
Ms Upton

Desired outcome: My money back!

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3:49 pm EDT
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Etsy Suspension of my account

My store suspended for life while other continue to sell the same playboy magazines? This was completely unjustified yet the continue to discriminate against some sellers yet not all sellers. See my appeal and their response below:

[Etsy] Re: Appeal Submission


Etsy Support

Sun, May 21, 2:15 PM (10 days ago)

to me

Your request #[protected] with Etsy Support has been updated. To add additional comments please visit or simply reply to this email, or view your other requests at

Thanks, Etsy Support

Meg (Etsy)

May 21, 2023, 2:15 PM EDT


This is Meg from Etsy’s Trust & Safety team. After careful consideration, we've determined your account does not qualify for reinstatement. We've performed a comprehensive review of your account and the information you provided, and are unable to reconsider this decision.

The items you’ve listed in your Shop do not qualify to be sold in Etsy’s marketplace per Etsy’s Prohibited Items Policy.

Since Apr 8, 2022we notified you five times that continuing to list prohibited items in your Shop may result in the permanent suspension of your account. Although we wish every seller success with running their businesses on Etsy’s platform, we must take this type of repeated violation of Etsy’s policies into consideration due to the risk involved to the marketplace.

Although we’re unable to discuss your account status further, if you have questions related to fulfilling orders, your Payment account, or your business history, please let us know.

We appreciate the time you’ve invested on Etsy and wish you success in your future endeavors.



Etsy Trust & Safety


May 20, 2023, 11:10 AM EDT

Why are you appealing your account suspension?: I have not violated Etsys policies or had any account issues

Other reason:

Are there any actions you've taken to address your suspension?: I would like to but I have no idea what I've done to violate your policy? First I show no nudity and only list playboy magazines which is art not pornographic material. Also your policy on these very vague and hard to understand. If I thought I was in violation I would have made additional changes over and above what I was doing like covering up any and all nudity. Further you would remove a few of my listings at a time so I could not understand the difference. If Playboy magazines are in general the problem why not say that in your policies?

How will your business practices change if you regain account access?: I will follow the guidelines once I understand what I did wrong and not let this happen again. Please understand I thought I was doing it correctly and would had made immediate changes if I knew exactly what the violation was.

Describe any extenuating circumstances that may have contributed to your suspension:


This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy. If you feel this message was sent to you in error, please delete it and let us know.

Please note that feedback or ideas you share with us are non-confidential and non-proprietary to you. You can read more in Etsy's Terms of Use (Section 6).

If you live in North America or South America, this email is sent by Etsy, Inc., 117 Adams Street, Brooklyn, NY 11201, USA; if you live elsewhere, this email is sent by Etsy Ireland UC, a subsidiary of Etsy, Inc., 66/67 Great Strand Street, Dublin 1, D01 RW84, Ireland having company registration number 495696 and VAT registration number IE9777587C. You are receiving this email because you registered on with this email address.

Copyright © 2023 Etsy, Inc, an affiliate of Etsy Ireland UC. All rights reserved.

Desired outcome: Reinstatement of my account

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5:40 pm EDT
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Etsy I ordered a ring from Etsy, there seller, Munjani Jewels purchased 5/2/23

I ordered a moissante oval ring with halo & stones on both sides of the ring.

From Etsy. They sent me a cad design to approve. The design showed the style & setting of the ring, but no stones were shown. The ring is around 4 1/2 carats, including the halo stones & stones on both sides of the ring. The ring was set with 14 K yellow gold over sterling silver.

I received the ring this week, it is not what I expected. The center stone is fine, but the halo stones are so tiny, they look invisible.

I messaged the seller & told him I was not happy with the ring. I asked him if he could reset the halo with larger stones. He told me to reset it! He then said I would have to order another ring, he could not replace the halo with larger stones.

Because he considers this a custom order, he said he will not accept returns. I told him that if this is a custom order why did he not show me the pictures of the stones he was going to use. No answer. I paid for this thru paypal & I am hoping they will let me return the ring back to the seller. I was unable to hear back from ETSY, so I am making a complaint.

Desired outcome: I want to be able to return the ring back to the seller & receive a refund.

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3:11 pm EDT
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Etsy Account suspension

Been a seller on etsy for over 2 years with over 27000 sales and thousands of 5 star reviews. Yesterday morning was business as usual. Then suddenly we got 3 cases opened against us in a row (we have NEVER had a single case opened against us before) and I read the notes from one customer saying 'etsy says shop closed, I would like a refund.' So I went to check my account of course, my account was showing as suspended. Checked my email and spam folders and nothing. No notice, notification or anything on being suspended or any reason why. I opened a support ticket and they got back to me late yesterday saying that my account had been permanently suspended for terms of use violation and noted that he could not tell me what exactly we violated. I went through the entire terms of use and as far as I know, we violated nothing. We have no trademark/copyright infringements, we don't sell any prohibited items and everything is hand produced in our shop. To make matters worse, the email that etsy sent out, they sent it to customers as old as 7 days ago even though we already shipped all those orders, some even delivered. Etsy ENCOURAGED customers to file for a refund per one of our customers telling us. So not only did Etsy unjustly suspend our account, but they literally asked customers who had already received their orders to steal from us by requesting refunds.

Etsy has destroyed our business and my family. The business was supporting my family and now that they abruptly closed it for no reason, I am unable to support my wife and kids. I will be considering legal action, whether it's arbitration or suing them.

Desired outcome: Reinstate my account and return the funds that were unjustly refunded to my customers who already received their orders.

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9:50 am EDT
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Etsy Selling on Etsy

My store was suspended because I had a balance due from advertisements. I never paid for advertisements. I was hacked 2 months ago, I notified Etsy of this. I was met with "change your password", "use two factor authentication", so I did. Then I was told to call my bank, my bank cannot do anything since no charges were made by Etsy to my account. I owe $3980.99 for advertisements but am owed $1794.14 from sales. Etsy will not pay me due to the fact that I "owe" money.

No customer support, zero help.

I cannot access my photos, my reviews, my descriptions. This is over 13 years worth of work gone.

Desired outcome: To have my balance with Etsy to $0. To be paid what I am owed by Etsy. To have proper customer care as a seller with Etsy.

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6:35 pm EDT
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Etsy Scammed by the seller

I purchased one item from the shop shamcreationIN like 3 days back. And 2 days I contacted the seller regarding some more information about the product. I ask him to send me the photo of the product before shipping. The seller didn't respond me back and in fact he just closed his shop permanently. That's so strange. I messaged him for the refund but no response back. The payment made through PayPal. I don't know if Etsy is doing anything to protect their buyers. As the Etsy just telling me as payment made through PayPal, you have to contact the PayPal customer services. How Etsy is allowing such a seller's to open a shop on Etsy 1st place? What they are doing to cross-check for the legitimity of the seller? I am really sad, as I do really trust Etsy. But now onwards I have to aware and think twice to buy anything on Etsy.

Desired outcome: I need my money back. Also, please put any filter to the website who can open the shop.

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6:55 am EDT
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Etsy Your order from SpecialMomentsStatCo dispatched (receipt #[protected])


Can you please advise me on this.I had this delivered to the wrong address and not received.I would not have used the wrong address in error as I have received the other package correctly made on same transaction.Checked my account correct address on default 25 Heol Lowi Cwmbran NP44 1GB

Also my card details are registered to this address so if the address HAD been made in error then why was my payment accepted with security. As address and card details should always match.I now am without this card and need it.Future purchases will not use guest checkout however never issue previously.Seller been lovely but refuses to re send without payment

Can you please arrange for this to be re sent at no charge to me and to explain why payment was taken if address details didn’t match,
Kind regards


From: Special Moments Wedding Stationery

Sent: 18 May 2023 11:09

To: Watson, Emma

Subject: Re: Your Order From SpecialMomentsStatCo Dispatched (Receipt #[protected])

External: This email originated from outside Torfaen County Borough Council. Please take care when clicking links.

Allanol: Mae’r e-bost yma wedi dod o’r tu allan I Gyngor Bwrdeistref Sirol Torfaen, cymerwch ofal wrth glicio ar ddolenni.

Hi Emma, I’m sorry to hear you have had an issue, in terms of the address, obviously we can only process an order according to the details we are given, we don’t see previous addresses or anything like that, that’s unique to your personal account. The item has been sent out according to the details we were provided with, if you would like another card sending out I’m afraid you would need to purchase again as we have sent it as per the order we received.

If you do believe there to be an error with etsys system I would strongly recommend getting in touch with them directly and raising an investigation for them to look into it further.

Emma Bailey

On 18 May 2023, at 10:59, Watson, Emma wrote:

Good morning

I have been waiting for my order and when I have checked with Etsy it has been posted to my old address.

All my other items with Etsy are registered to 25 Heol Lowri Cwmbran Torfaen NP44 1GB and in order for me to use my Card Details for payment these all are registered to this address so I cannot understand why this has happened when I ordered 3 other things same date and have all arrived.

Please can you re send this item to me at the correct address. The error is clearly with Etsy as the old address 6 Roath Court Cwmbran NP44 8TJ I moved from on 27/02/2023. I have no contact to go to the address now.

Thank you for your help my email address is emwat.[protected]


Kind regards


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11:35 am EDT

Etsy Indian Artisans Club, Bestellung: [protected]

Das bestellte Produkt ist nicht angekommen. (Geöffnete, leere Verpackung! Siehe Fotos, weitere vorhanden.).

Der Shop wurde von mir kontaktiert, wollte Fotos, ist aber unter der angegebenen Mailadresse ([protected] nicht erreichbar. Der Zusteller (DPD) erklärt sich für nicht zuständig, weil nur der Versender Kunde ist.

Ich werde mit meiner Beschwerde im Kreis geschickt (auch von Etsy) und bleibe also auf den Kosten sitzen!

Desired outcome: Kostenersatz $ 25,00

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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