Etihad Airwayscustomer service / handling procedure

date of incident: Tuesday, 24 Sep 2019
PNR - booking reference URWGRD
Passenger name: Bielmann German, Mister

In not to be beaten the ignorance and arrogance of Ms Laura Leitner, I hereby must strongly complain about her handling this issue: tourist visa and immigration to
Kuala Lumpur, Malaysia. Due to her stuborness I had to buy an extra air ticket out of
Kuala Lumpur, Malaysia at my own expenses at the price of EURO 138, 00

Neither did the immigration officer at Kuala Lumpur International airport want to see any evidence of my outbound journey of Malaysia after the agreed 90 days tourist / social visa nor did he want to see any proof of my financial supporting for this period. This is in sharp contrast to the facts that Ms Laura Leitner insisted: she wanted an evidence of my outbound flight after 90 days in Malaysia, although I argued that I am familiar with the immigration law in Malaysia and by all means it is not in my interest to overstay. Moreover, I am on a sabbatical leave and want to explore other countries in South East Asia and it is highly likely that I return to Europe pre-mature. Again I failed due to her stuborness. Furthermore, if these rules as Ms Laura Leitner outlined were applicable and correct, Etihad Airways should have contacted me long before the date of departure, the airline had all my contact details (phone number, post address and electronic mail address) As a matter of fact I made the firm booking/reservation on Wednesday 4 Sep 2019 - 20 calendar days in advance of the respective date of departure.

Hereby, I claim a refund of EURO 138, 00 for the extra flight from Kuala Lumpur to Phuket, Thailand which I had to buy at Frankfurt International airport and which is completely obsolete, against my will and my personal travel plans and in addition
I do not need to use this flight.

Please check and confirm this matter to my electronic mail address


sincerely yours,

Bielmann German, Mr.

  • Etihad Airways Customer Care's Response, Oct 02, 2019

    Dear German,

    We are sorry to hear about your recent experience. Our Guest Relations Team will be getting in touch with you directly via email.

    Thank you. *Rose

Sep 30, 2019

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