Etihad Airways
reviews and complaints

I have submitted claim no lhrey19253 online on 8th aug 2019 as my luggage were damaged on the route from kl to lhr on 27th jul 2019. unfortunately after 21 days I still havent got any updates on the claim. not a single email. I didnt expect this from etihad. even airasia replaced their customers damaged luggage in 2 weeks time. very much shameful for a top 10 airlines like etihad. iam very dissapointed with the service and im not looking forward to fly again with etihad.

My name is anshumam gautam i was travelling from London to india. This was my first experience with etihad and to be honest this is not done and i am disappointed way too much .
Flights-
From london-EY20
from abu dhabi - EY 228
DATE - 12 SEPTEMBER
There is no lock on both my bags they are hampered with and my things are also missing.
My newly shopped things are also missing and the baggage is of no use now its just waste now.
Is this how u deal with your clients. This is not done. Looking forward for ur response

Dear Sir/Madame,

I am writing you this letter because of our recent flight from Jakarta to Amsterdam.

We were supposed to have only 1 transit in Abu Dhabi to then continue our flight to Amsterdam but instead our route got completely changed and we got transferred onto another route and got 2 transits (1 in Abu Dhabi and an extra one in Belgrade). The time of arrival didn't change but our route did. And the unfortunate thing for us was that we paid and expected the quality of Etihad, but instead we got something way worse. The airline that flew us out from Belgrade to Amsterdam did not have the same features as Etihad and the service over all were not what we paid for. To top this all off, 2 of our suitcases got lost and we couldn't get in the house for a whole day. When they finally got found they also all sustained heavy damages as well as my laptop that got broken because of the rough way they treated our baggage.

When we arrived at Schiphol, we directly put our complaints regarding to our damaged luggages. Reference number: AMSJU12027/27AUG19/1247GMT

And the other reference number when our 2 luggages didnt arrive, reference number is: AMSJU12026/27AUG19/0843GMT

These are information regarding our booking reference/ticketnumbers:

Boekingsreferentie(s)
Voor je vlucht met Etihad
NXHEUL
DEPARTURE DATE FROM AMSTERDAM : 12 AUGUST 2019
DEPARTURE DATE FROM JAKARTA: 26 AUGUST 2019
Ticketnummers
VANDERVEGT/TALITHAMISS
607-[protected]-48
SINDHUPUTRO/INDRIASTUTIMRS
607-[protected]-40
VANDERVEGT/ARNEMR
607-[protected]-44
VANDERVEGT/PENNINAMISS
607-[protected]-46
VANDERVEEN/SIMONMR
607-[protected]-42

I hope you guys can understand our frustration from all this and I hope we can find a good solution for this together. How could you just change our flight back to Amsterdam and gave us a bad local airplane from Belgrade where we didnt even get our breakfast at all. This caused me a terrible headache [migraine]. We were travelling with 2 children under 12 years old but we didnt even get any souveniers for children. As i always travelled with other airlines before, my children always got souveniers like bags or any other toys.

Please be kindly to refund me for my flight ticket as well as my damaged luggages and laptop.

Kind regards,

Indri van der Vegt

I got an etihad ticket from Manila to Khobar saptco station. Everything was going smoothly until I got to Bahrain airport, my last transit. When I got to the carousel/customs section where you put in the bag for inspection, there's nobody there and there's nobody at the information desk also to ask where I should go. I Have to wait 5 minutes then the custom's guy showed up. Afterwards, I looked at the departure screen and the flight I have is not on the list, so I looked again for the person who can help me locate my gate as I don't have yet the boarding pass for my Bahrain to khobar SAPTCO Bus Station flight, which I assumed would be by bus. There's 2 Information counters that are both empty and the guy next to the information counter which is the money exchange counter told me it might be at gate 12. I went to gate 12 which also got me confused coz theres 12 A-C. I assumed it was 12B as it's the only one with the bus picture on it, but again there's nobody at the gate counters and I don't see any update on the departure monitor still. So I decided to get some Bahrain money and wait at the nearest cafe to gate 12. There's only 45 minutes complimentary internet connection, so I decided to go check the gates again and also the departure monitor only to be told by another waiting transit bus passenger that the bus left at 3:30am already and that bus guy said that we were very late. I was fuming. How can we be so late when our departure time is 5am. The other passenger waited since 1am and only went to the toilet for couple of minutes. There were no announcements or even any effort to look for the passengers that is waiting for the transit bus at all. There were no Instructions given. Again, I went to check the Information counter and airline counter and still nobody there. Waited for 5 hours until the airline people at the counter showed up only to tell me that they can't do anything and that I just have to wait until the bus showed up as they are coming from outside. I was so frustrated and tired. So, Instead of arriving 7am at Khobar Saptco station I arrived at 1pm, 5 hours late. This is very frustrating as I can see that there's no proper coordination on the airline and airport personnel or whatever other travel agencies they need to relay this travel info to. This is a very bad experience. The other passenger came from India and have same Sentiment as me. We will never ride with Etihad again. But, hopefully you get to fix this before you lose more customers.

My flight from Bangalore on 27/08/2019 was been delayed from Bangalore for which i have missed my flight to Frankfurt as i have to reach frankfurt on 27/08/2019 i have changed my flight by paying 45, 000 INR extra but you guy didn't even respond for your mistake. No hotel was been provided and i have to wait in Abu Dhabi airport for around 18 hours. My total trip and my business meeting has been spoiled because of you guys and also the horrible time i spent in airport.
i have even tweeted in twitter and your response was so poor. i raised a issue with the above mentioned reference number. such a horrible service you have.
you need to refund my money 45, 000 INR which you charged extra for change.

My Name Mr. UDHAYASANKAR I send my Details as per requested by Eithad as on May 11, 2019, 6:52 AM and my Claim Voucher Amount not yet received in my Bank Account and kindly please advise me on the current status on etihad voucher No : [protected].i will really appropriate

This my Email ID : [protected]@gmail.com

please see the feedback what i received after long time { added photos }

My new trolly suitcase's logo was missing while travelling from Paris to New Delhi via Abu dhabi on 10 September.
The luggage was damaged on one corner.
I am attaching the photo of my luggage.
Passenger name : Priyanka bose
EY32, travel date- 9 Oct,
and EY218, travel date- 9 Oct.
Reached Delhi on 10 sept to receive this defective suitcase.
This is a brand new suitcase and such incident is unacceptable from Etihad. The bag has lost its look.
Very disappointed

Hello,

I was advised 'guest@etihadguest.com' to send an email to 'contactcentre@ethiad.ae' but the email 'contactcentre@ethiad.ae' is not reachable .Please see below request.

My mother Mrs. Nahid Mir is travelling back home to Jammu and Kashmir on Sep-29-2019 the booking reference is VWENTF, I would like to inform you that currently there is an advisory regarding travelling to Jammu & Kashmir by many governments including the government of Canada.

Here is the link for travel advisory issued by the government of Canada https://travel.gc.ca/destinations/india

Due to the advisory can you please postpone the return flight to possibly Nov-10-2019. An early response will be greatly appreciated.

Thank you,
Mir Usman Disooki
Cell: +1-[protected]
Email: [protected]@yahoo.com

On above date around 7-45 pm at economy class baggage counter when I reached with my 75 year old mother TO DROP HER -this is what happened.
- Iam 52 years old went to drop my mother at airport-THE BAGGAGE COUNTERLADY told us to do carry on baggage weight first.-unfortunately weight was 1.5 lb more-SHE ORDERED ( yes it was tone of order not a request at all) my mother to took off extra weight of (which was her religious books and dry fruits for my brother's kids) and stand in queue of 50 people again and come back when our turn come.-
I requested that we will remove those religious books and dry fruit but please please do not sendus in back of queue again...and i successed somehow but she keep on telling be quick be quick...within that one minuts time.
Oce we manage to reduced weight she WARNED US SAYING THAT She will make sure at security level to weight again and check it (as if she is dealing with criminals!)
-YOUR EMPLOYIES DO NOT KNOW HOW TO BEHAVE WITH SENIOR CITIZEN
-They don't know how to TALK WITH CUSTOMERS
- They don't HAVE ANY MANNERS AT ALL
- The don't know how to BE HUMAN...I have experienced other airlines are giving first preference to old people...no queue at all for them
-Your employees are perfect match for JAILORS!
I know just one customer like me will not make affect to your prestigious airlines...BUT I WILL NEVER EVER TRAVEL IN YOUR AIRLINES NOW ONWARDS.

Regards,
SL

I am boarding a flight to Melbourne from Abu Dhabi. The flight number is EY460. When I just went through your line to board the plane I was told that I was not allowed to bring a roll of tape. This roll is/was necessary for the survey/work I will be doing when I land. I was told no reason and referred to as dude and whatever. Solem Saeed was your representative in charge. This is how he sloppily wrote his name, and most likely was meant to be not legible or just plan wrong.. I went on your website and look at a list of items that are not permitted and there is nothing about tape or anything remotely close to this. I'm well over a million miles with Delta and have their highest status, along with several other airlines I've had to fly.. I carry this same gear often and never any issue. Except today where I am just dude, and whatever. I will now be landing with one extra thing to do before work.. The incident occurred on the 8th of September, in Abu Dhabi at gate 35 around 9pm. To reiterate there is nothing on your website to let a customer know they can not bring tape and this is part of my carry on kit that I fly with around the world.. Additionally my name is not dude. It is Michael Floyd. I would appreciate your feedback with regards to this.
I can be reached via [protected]@gmail.com

Thanks,
Michael

PNR number MFUJEF

Travel date 06 Sep 2019

From CCJ-AUH-LHR

Extremely dismayed by the absolute lack of concern and shoddy arrangement due to the luggage not being delivered at LHR. Especially since my daughter is travelling to London for her studies for the first time.

Absolute disgrace Etihad. Will certainly remember this for ever.

What is Etihad going to do about this?

I booked air ticket to Karachi from Abu Dhabi via Etihad website on 31 August 2019. I paid the amount thru credit card and the amount of AED 1, 239 was charged on my credit card at the same time. But the balance in card showing that amount was charged twice by Etihad on my card.

I called the bank and they informed me that the amount was charged once and the card is blocked for same amount again by Etihad that is why balance in card is reduced by twice of the amount.

Kindly let me know what is the actual issue and why you have blocked my card for the amount that is already charged.

My Ticket number is [protected]

Ref RQID 729478
I am still waiting for a response to my previous emails asking for compensation for my baggage being delayed for 18 days and only receiving it once I returned home. I had no suitcase for the whole of my holiday. Etihad ruined my holiday..
I have been offered the money for my receipts but nothing else, how can this be?
This ongoing complaint is starting to make me ill and loose sleep I am so distraught by your lack of customer service

Hello team,

This is Gulafsha here. Complaining about my goods (a mobile phone) which I forgot on board. It has been more than 3 months now...

I request you to please take at least some serious actions and check at least once. I forgot my phone in the seat pocket of your plane.

My phone is there. It has business details since I am a working woman. I request you to please show some courtesy to check and then reply me.

I hope you would understand my situation. This is really tough for me. Please let me know if you need some amount to give my phone worth 25, 000 back to me.

Regards,
Gulafsha

My Name is Anas, and my Etihad Guest number is [protected]

I am complaining about reciving incorrect voucher link to my email by your system. The link provided was directing me to firewall software and wronge direction. Furthermore, the voucher was sent to me two months late . It suppose to send to my in Feb, 2019 but I receive the companion ticket in Jun, 20196

Voucher number 764ACB1C

My email; [protected]@gmail.com

Tel: [protected]

Hi my name is Pooja Lamba, I travelled from Delhi to Cairo on 4 September (EY 655-04 September) I had total 5 no pcs check in bags from 1 of 5 bag was opened and few things are missing from them, 2 packets of Indian sweets cost Rs 3000 Indian currency, and few cloths cost of Rs 7000 Indian currency, , I travelled so many times earlier and this has never happened to me, , , my PNR is VLUIHR
And baggage details are
1) 8607EY269976
2)8607EY269980
3) 8607EY269979
4) 8607EY269978
5)8607EY269977

Pls check on this and solve this issue, ,

My daughter, Celestine Chun Wei Ting was booked on 3 September (EY473) (reservation code HKWHXM), to London via Abu Dhabi Airport.

During the flight from Abu Dhabi to London (EY11) her seat - 62G could not recline. I understand that the stewardess tried to push down the seat but could not as well.
Hope the stewardess had reported the faulty seat.

This meant that my daughter, on her 7+ hour to London was seated upright instead of reclining to get some sleep.

She is returning on EY12 on 18 September to Abu Dhabi before taking the flight to Singapore.

For the great discomfort on the forward journey to London, please advise if there is any service recovery you could provide on her trip home?

A upgrade would be splendid.

Thank you.

I paid for the return ticket Beg-KUL that was presented to me before the money transfer(OBZKI7). When I paid, I got a ticket with an extra stop. I didn't want to react to that unfair move, believing that only possible flights were being sold.
At Kuala Lumpur I was forbidden to board a Phuket plane because the airport does not offer a transfer option that does not require a visa to Thailand.
The only solution was to buy a new ticket that was 770usd at the time of pre-flight purchase( LFHMWX).
I demand that Etihad refund my money. Etihad exposed me to a lot of stress, which was quite unnecessary before long flight from KL to Belgrade.
I request that you reimburse me 770 usd appropriated by you. Etihad did not come to the end point that it needed to charge me twice.
Let me remind you what I paid
Airline reference: OBZKI7
View ticket conditions
Etihad Airways

Sunday 04 August 2019
Belgrade
Kuala Lumpur
Intl. Apt.

Wednesday 14 August 2019
Kuala Lumpur
Intl. Apt.
Abu Dhabi
Abu Dhabi International Airport

Thursday 15 August 2019
Abu Dhabi
Abu Dhabi International Airport
Belgrade
Please ask me for all the documents you need to make a decision.I hope it is in Etihad's interest to reimburse me for the double payment of the same service.

I had allowance of 2 luggage bags with 55 kg in total n 7 kg cabin n 5 kg laptop bag I had a hand bag with me n I only carried 46 kg out of 55 the person at the checkin counter did not inform me for not carrying my hand bag . During the time of boarding they started threatening me if you don't pay we might cancel the pass so I had to pay 4500 which is wrong if they had already informed me at the start i could have adjusted in my luggage ! Very disappointing this is you need to stop looting people I suggest

My daughter had booked a flight through Etihad Airways, recommended by me. I work in KSA and frequently use Etihad airways for my journey to KSA.
Her ordeal began on the early hours of 31st August. Her booking code being QAUOBB.
At the outset the checking clerk did not know about her VISA status, as she had a stop over in Dublin. After waiting for for more than one hour, the booking clerk issued her 2 boarding pass, one from kochi to AUH and the other from AUH to Dublin. When enquired, the clerk told her the boarding to Birmingham will be issued in Dublin.
On arrival in Dublin the immigration officer told her to collect her baggage and check in again, Valuable time was lost during the process. The baggage handling clerk told her that it has already being transferred to AER LINGUS flight to Birmingham. By the time she reached the check in counter, the AER LINGUS flight had left for Birmingham.
She had to pay an extra 75 euros for the next flight to Birmingham. Upon arrival in Birmingham she lost her luggage. She got it on the third day.
My daughter suffered a lot because of misinformation. Travelling alone and being a lady, I don't have to elaborate on the lost luggage, and ordeal she underwent with no spare dress for the cold weather in Birmingham.
Please be kind enough to instruct your staff at the various check in counters to provide the right information to passengers travelling with multiple stop overs.
Thank you,
Dr.R.Satheesh Kumar,
[protected]@gmail.com
Contact no 0091-[protected]