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1.6 44 Complaints
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SpiceJet Complaints 44

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K
2:02 am EDT
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Featured review
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Dear Sir / Madam With reference to above, I have booked Air tickets against PNR no. UEH7HQ Trip ID [protected] journey date 16.05.2020 Ex-Ahmedabad to Patna vide Flight no.-SG-954, for which Flight was cancelled by the Airlines due to COVID-19 epidemic. Thereafter, the journey was completed vide Airline PNR S85PHV Order ID [protected] through...

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4:10 pm EDT
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I recently booked a ticket from Chennai to Delhi on 6th September 2023. But, sadly I had to encounter the worst experience with Spicejet, where I was denied onboarding on a mere request of writing only 2 words on the excess baggage receipt - "Laptop Bag" after payment of the excess baggage charges for the laptop bag that I was carrying. Such conduct from...

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L
4:21 pm EST

SpiceJet Flight U8QD9V

After booking flight U8QD9V (DEL - JSL), I received no less than four different flight time changes, making travel extremely stressful and confusing. While I was able to accommodate a flight change to JSL, I was not able to accommodate the flight change back to DEL due to a connection under a separate booking.

I was forced to pay a change fee and new flight fare in a panic in order to move my flight up to an earlier departure (notwithstanding the fact that the flight was delayed by 3 hours anyway).

The staff at the counter in JSL airport advised that I would receive a refund for the change fee and new flight fare. However, SpiceJet has been entirely unresponsive to calls, emails, and WhatsApp messages, and has shown no intent to remedy the above.

Desired outcome: I need a refund of the change fee and new fare paid.

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Is SpiceJet Legit?

SpiceJet earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds SpiceJet to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, SpiceJet is known for their high standards and safety. If you're thinking about dealing with SpiceJet, it's wise to check how they handle complaints.

We found clear and detailed contact information for SpiceJet. The company provides a physical address, 24 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Spicejet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Spicejet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Spicejet.com you are considering visiting, which is associated with SpiceJet, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, SpiceJet appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

SpiceJet website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on spicejet.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While SpiceJet has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 44 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to SpiceJet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
3:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SpiceJet Payment not received - Ticket booked during COVID-19 - PNR: H6KPRY

I have chasing up with your customer care for more than 1 year and there is no solution yet.

Please do support me to get back the ticket re-imbursement

PNR: H6KPRY
Passengers - Swapna Joseph, Henry Liju & Helen Liju

Thanks,

Liju Jose
[protected]@yahoo.co.in

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P
6:20 am EDT

SpiceJet Refund of my payment

Please help me get my money back I am big trouble right now. A lady called me and said that I've got shortlisted for job in Spicejet Airlines and asked me pay 1860/- for proceeding with interview process and conducted an online test. Then next day they conducted a telephonic interview who is claiming himself as Aryan Singh Lead HR and from Spicejet headquarters and said that I've selected and if I'm interested to join then I've to pay 8500 /- for gate pass which will be refunded within 7 days. After payment I got to know that it's all fake and I asked for a refund. Now she is saying that it'll take 90 working days without any proper information. Please help me to get my money back. I am in big emergency right now. I've even asked for the proof of payment then they've sent me a receipt which is not so convincing.

I've got the message from them like this for making the payment-
Dear candidate,
complete your process with this account details.
Bank of Maharashtra
HR NAME=Mr. Sandeep Shivram Gokul
A/C NO= [protected]
IFSC CODE= MHAB0001470

Contact person:
HR Pallavi (mentioned as Ishu Goel in truecaller) Mob:+[protected]
Email:
[protected]@outlook.com [protected]@outlook.com (mail id of the person who has conducted the telephonic interview)

Desired outcome: Rs. 10360

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S
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiceJet Refund for air ticket - booking cancelled by spicejet airlines

Sir
During the covid19 pandemic, my brother was stranded in uae and I was trying to get a air ticket for him from dubai to kochin, kerala., india.
Spicejet announced the availability of ticket and I have booked it through https://www.spicejet.com/

The ticket was booked on 25th of july and travel date was 8th of july but on 27th of june I got my booking is cancelled and they cannot refund the ticket charges. I requested them to refund the ticket charges and airlines refused, and asked to use 'creditshell'. I took another ticket form my brother from air india and requested to change the credit shell on the name of me, again it is rejected the worst service of spicejet. Please help me to get the money back as I am a customer cheated by the airlines.

My contact is : [protected]

Booking reference : pnr:-xbcp8z

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V
7:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiceJet Fake calls about job

I got call from HR EXUCATIVE Anisha sharma for customer exucative post she shared I'd latters for fees registration, medical, uniforms totaly I paid 15, 500 to her I took money with money lenders. With
Interest. And I paid I came to know that it was all fake I'm from poor family my father is farmer so plz help me to get back my money refunded which is took from money lenders with interest

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A
9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiceJet Ticket cancellation issue

Even after waiting for 30 minutes counter staff don't know the PNR number in the ticket copy . I was repeatedly ask her to check the number shown in the e ticket but she refused and told me to come back with pnr number. Later I came to know that the number shown in the ticket is the pnr number. Anyway your Staff behavior and assistance are very poor . Pls give proper training to the staff.

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S
11:46 pm EST

SpiceJet poor service

It is a formal complaint of Spicejet service against crew members of flight no. SG 253. Myself and my colleague was traveling from Delhi to Kolkata on 8th Jan 2020 in this flight, feeling suffocation due to very high temperature in side the flight, most of the passengers are complaining about the same to the crew members but they just ignoring. Even I and my co-passenger was complained and asked to decrease the inside temperature at-least four times to different crew members but at the end of journey no action action. They do not respond to our request call also.

I asked for complaint book to one of the crew members, she simply refused. This type of service and behavior of crew members not acceptable and it is not expect from Spicejet.

Finally we completed the 2 hour journey with wet cloths and horror. Please take corrective action against your very very poor service.
Thanks,
Sajid Tamboli
PNR no. JC8DXW
Mobile no. [protected]

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:03 pm EST

Mr Sajid Tamboli:
It is not formal complaint: formal requremnts are not met in message.
You did not explain what was a defined reason of sence of horor for yourself
and how much do you want, if you submit the complaint to magistrate court.

ComplaintsBoard
S
2:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Candidate, You have been shortlisted by Spice Jet location Pune for Ground Staff profile in Pune International Airport. Airlines will provide you full ACCOMMODATION just like both side CAB facility, one time MEAL facility and training also. Your salary package will be 18 K/Month depends also on the post of the Candidates (AFTER TRAINING 20 K to 25...

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D
10:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SpiceJet fake call letter from naukri launcher

I've lost about 5000 rupees for getting fake call letter from spicejet through an lady calling from kempegowda international airport bengaluru telling that we're hiring an ticket executive job at spicejet And also she emailed me refund letter, confirmation letter and training letter I've paid total 5000 to this fake recruiter
Account number (protected)
IFSC CODE CBIN0283618
AMOUMT 3500
GOOGLE PAY
1500
Please report this recruiter and help me to get my.money back Thank you

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Resolved

Please help me to get my money back as soon as possible

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:08 pm EST

Thre is evidence of any payment in favour of spice jet

ComplaintsBoard
V
10:38 am EDT

SpiceJet misbehaving of ground staff at mumbai international airport

I am a frequent flyer in spice jet. I have notice that your ground staff are very rude to speak to a customer. I have also noticed that they are fighting with their own staff. If this is the case then how they will treat the costumer. I have made a decision next time not to travel by spice jet and even mention to friends and colleagues. Please take immediate action on your staff or else you might lose your business. I ask for the manage in charge he is not see at the airport.

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:11 pm EST

Such type of messages are not complaint, but gossips.
As ther are no facts relate to travel and the place of event is absent.

ComplaintsBoard
H
2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiceJet delay of flight

SpiceJet flights are always delayed by at least an hour. I had to attend an important meeting bad booked the flight according to that. Flight was to leave the airport at 10:20am, I was later informed it will be delayed and is scheduled for take off at 11:30 am. The boarding only began at 11:15am and completed at 11:45 am. Flight only took off at 12:30pm, a delay of two hours. I had to miss the meeting.
This is not the first time this is happening. SpiceJet delays are rather frequent now with their reason being operational difficulties accompanied by various other excuses by the SpiceJet staff to safeguard the name of the airlines.
Completely dissappointed with SpiceJet.

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:27 pm EST

All air carriers delay their flights time to time.
Indian regulations fore see standard compensation for delay 2 hours and more.
In addition, author did not state what was the essence of loss, if any, due to delay of
less than 2 hours.

"Others" is indefinite term, that has no legal value anywhrere

ComplaintsBoard
A
1:01 am EDT

SpiceJet did not allow us to board flight

We travelled from Ahmedabad to Mumbai 31 Aug '19 Indigo Airlines 6E 214 and same day we booked for our return flight SPICE JET SG 637, 31 Aug '19 PNR no.AHPFGB. Due to heavy rain and heavy traffic we reached exact to Ticket counter of Airport Terminal 1 @ 10.30pm.
The manager of Spicejet in the counter did not issue boarding pass. We were told that the gate is closed and we will not be issued any boarding pass. We were held by security, we again went back to the counter and requested one of staff to come with us to the security. After 15 odd minutes, a lady took us to the security and our ticket registered cancelled.

As we are not from mumbai and the place is new to us. we had to face lot of trouble, we finally took bus to ahmedabad in the heavy rain.

This is very unprofessional act by spicejet employee. They are all non- co-operative and rude. I will hate to travel by spicejet and will strickly recommend not to take spicejet airlines.

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:33 pm EST

In general, the air carrier / or travel agent shall inform the passenger on the time,
when the registration is closed in particular airport.
As there are no documents attached, description of such dispute is unclear.
Also submission of complaint to West Bengol magistrate court with assiatnce of layer will be useless without documents.

ComplaintsBoard
B
9:53 am EDT

SpiceJet baggage scanning and handling

i beenakumari ak a passenger from ur flight noDG759 PNR QDJVWD from bangalore to bagdogra my luggage withheld there they said there is some restricted items in my luggage not clear me what is it . So i forced to travel with out my luggage to bhutan this makes my trip totally a disaster and i dont know what is the present status of luggage which is with held

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U
2:06 pm EDT

SpiceJet technical issue within flight

SG 605 was supposed to depart at 20.50 from Chennai Airport towards Cochin on 4th Aug, 2019.
But now it is 23.30. still no chance of take off.
How could the passengers got boarded within technical check? And even if it gets taken off with sane fault who will take the responsibility?
It is almost late night. How can the passengers reach the destination in mid night having least transport?

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:40 pm EST

Nobody must take care of troubles of others, if otherwise stated in law
Delay of 6+ hours in the time between 8pm to 3am imposes the air carrier' duty to provide hotel, transfer, meals, drinks to passenger for account of iar carrier in India,
according to rules of DGCA of ministry of civil aviation of India.
If it was not done, pasenger can demand compensation from air carrier via magistrate court.

ComplaintsBoard
F
6:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiceJet flight ticket ah5bpr

To whomsovever,
I Freena booked a ticket through credit card in spice jet from Jeddah to kozhikode for June 10-2019 . on the day I am traveling arrived airport on time when I reached the ticket counter in Jeddah king Abdulaziz international airport the person in the counter was asking for a credit through which I have booked the ticket it was my husband card he was flying in Oman airways wheares I cannot get is card I am trying to explain the staff but the person cannot even understand English or Hindi he knows only Arabic in same row on other counter the person is asking me to pay the same amount for which I purchased the ticket
My question if ur not believing in the credit card payers then for wat sake u have given credit card options better remove it credit card
And as it is indian airline why the staff cannot be Indians if u think the passenger fool you better stop credit card service no international passengers will cheat as all are well educated
Second we booked for two food without asking me the air hostes delivered the food to another passenger who sit next to me
Very poor airlines the big airlines they doesn't do like this very poor service

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J
11:30 pm EDT

SpiceJet fake job openings for air ticketing executive job

Ms Neha Malik called me for interview in spicejet Airlines she told me that she is senior HR in spicejet Airlines First she told me to pay for the registration fees 1500rs later she send me a refund letter and later she asked me to pay 5200rs for training purposes after few mins she send me a confirmation letter. And again she called me to pay 2450rs she told me that she is working in Bangalore international Airport and she told me to come in the morning around 8:30am waited for long time she is a fraud dont ever pay any money in online
Account No:[protected]
IFSC Code:PYTM0123456

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air.irregulations@asia.com
air.irregulations@asia.com
FK
Jan 11, 2020 7:44 pm EST

Such trype of documents as attached is constant fraud in India for years.
It is not connecte dto any air carrier as there no evidenc whom victiom opf fraud had paid.
it is a duty of local police office, subject to place of residence of victiom,
to invetsigate fraud in favor of victim.
If author is unfamiliar with criminal prcedure and unable to pay for assitanc eof lawyer,
the best way is to forget about loss.

ComplaintsBoard
M
10:44 am EDT

SpiceJet hand baggage claim

Sir, i travelled from dubai on 04th June'19 in Spice jet. After check in, i purchased liquires and chocolates from DDF, which is approx. 8 kgs. When i boarding into flight, the spice jet airlines staff checked weight and charged 5kgs excess baggage charge. ( 7kgs hand baggage allowance).

Is it right to charge excess weight for DDF purchases ?

Please be informed that my check in baggage weight was 10 kgs less than maximum allowance and i informed to them, while forcing me to pay for DDF purchases.

Please advise.

Thanks

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G
11:55 am EDT

SpiceJet lost baggage

I have travelled on spicejet flight no SG-89 on 2nd june 2019 from delhi to bangkok, Thailand arrived at930pm.
One of my baggage did not arrive at banking.
I have loved complaint at suvarnbhumi intl airport.
Name of passanger -Shah astuj Singh
Gyzqnz
SG [protected]

We are facing lot of problem without bag and our belongings.

Please request you to send our bag by tomorrow otherwise we are leaving bankonk for our onwird journey

Regards
Gurpreet
[protected]@creativegroup.co.in

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Overview of SpiceJet complaint handling

SpiceJet reviews first appeared on Complaints Board on Jan 15, 2007. The latest review Sub: non-refund of available credit shell amount against pnr no.-ueh7hq was posted on Oct 18, 2023. The latest complaint fake call letter from naukri launcher was resolved on Nov 04, 2019. SpiceJet has an average consumer rating of 2 stars from 44 reviews. SpiceJet has resolved 7 complaints.
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    +971 26 770 678
    +971 26 770 678
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    100%
    Confidence score
    UAE, Abu Dhabi
    +971 26 760 900
    +971 26 760 900
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    100%
    Confidence score
    UAE, Abu Dhabi
    +91 987 180 3333
    +91 987 180 3333
    Click up if you have successfully reached SpiceJet by calling +91 987 180 3333 phone number 2 2 users reported that they have successfully reached SpiceJet by calling +91 987 180 3333 phone number Click down if you have unsuccessfully reached SpiceJet by calling +91 987 180 3333 phone number 1 1 users reported that they have UNsuccessfully reached SpiceJet by calling +91 987 180 3333 phone number
    33%
    Confidence score
    India, Reservations
    +91 965 400 3333
    +91 965 400 3333
    Click up if you have successfully reached SpiceJet by calling +91 965 400 3333 phone number 3 3 users reported that they have successfully reached SpiceJet by calling +91 965 400 3333 phone number Click down if you have unsuccessfully reached SpiceJet by calling +91 965 400 3333 phone number 0 0 users reported that they have UNsuccessfully reached SpiceJet by calling +91 965 400 3333 phone number
    100%
    Confidence score
    India, Reservations
    +88 184 402 7481
    +88 184 402 7481
    Click up if you have successfully reached SpiceJet by calling +88 184 402 7481 phone number 1 1 users reported that they have successfully reached SpiceJet by calling +88 184 402 7481 phone number Click down if you have unsuccessfully reached SpiceJet by calling +88 184 402 7481 phone number 0 0 users reported that they have UNsuccessfully reached SpiceJet by calling +88 184 402 7481 phone number
    100%
    Confidence score
    Bangladesh
    More phone numbers
  3. SpiceJet emails
  4. SpiceJet address
    319, Udyog Vihar, Phase IV, Gurgaon, Haryana, 122016, India
  5. SpiceJet social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 03, 2024

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