[Resolved] Etihad Airways — items are missing from my delayed check in bags
I was travelling from kansas to chennai on nov 2nd 2019 through Etihad. My route is kansas - chicago- abu dabhi - chennai. My flight got delayed in kansas for almost 3 hours. By the time I reach chicago, there is no much time, so the airport people rushed us to board abu dhabi flight. When I reached Abhu-dabhi and met etihad airwys people to collect my boarding pass to chennai, they said that they could not find my 2 checked-in bags that I checked in kansas. When I reached chennai, my bags were missing and airport people asked me to file missing bag complaint. I received the bags on 11/6 night and signed that I received my bag in sealed condition and it looks good as there is no external damage to my bags . I checked my things in the bag next day morning and to my surprise most of expensive stuff are missing. I tried to call chennai etihad through +91-4422-566431. A lady answered the call and I informed that my things from the bag are missing. She said there is no enough staff currently and asked me to call in the afternoon. Since I could not make the call that afternoon as I was travelling, I called on 11/8/2019 at 10.30 AM ( that is there opening time). A lady again answered the called and asked me to send the list of missing things to email address. Before she can give the email address, the phone got disconnected. I repeatedly tried to her to the same number, everytime I hear there is no service for that number from here on.
I always heard people complaining loosing of one or 2 things, but I shocked to see so many missing stuff in my bag. IT was the worst experience I had so far. I want my things back or refund those items.
My ticket booking number : [protected]
Name : Vijaya Lakshmi Jaliparthy.
My contact email : [protected]@gmail.com
Attached my bag tags.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Etihad Airways Customer Care's Response · Nov 09, 2019
Hello Vijaya, I'm sorry to hear about your baggage and the missing items.
Please report the piferage within 7 days after your flight to [protected]@etihad.ae. *Isi
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