I was on Etihad flight EY 435 from Manila to Abu Dhabi (April 11, 2018) and flight EY 313 from Abu Dhabi to Jeddah (April 12, 2018). Supposed to be our flight from Manila was 7:10pm. But due to engine problem (that's what the captain said), our flight was delayed for more than an hour. So when we reached Abu Dhabi (supposedly there's a 2 hour stop-over), we had to run for the final call of boarding for our connecting flight going to Jeddah. There was another 30 mins delayed on our flight from Abu Dhabi to Jeddah. We reached our final destination at 4:20am (instead of 3:45am). While we were waiting for our luggages on the assigned carousel, a person from Etihad approached us and said that our luggages was also delayed. He took our contact numbers, addresses and a copy of our passports. He said that they will just deliver our luggages in our house at 10 am (April 12, 2018). I've decided to wait for it. I didn't sleep coz I was afraid that my luggage will come and no one will receive it. Around 11:30am, still no luggages. There was 3 calls from [protected] but each call rung only once, didn't give me a chance to answer any of that call. I've decided to call the Etihad hotline and gave me the contact number of the driver who will deliver my luggages. I've called the driver ([protected]) and he said that he will deliver my luggages after 2 hours. It was around 12nn that time and I was on my way to King Abdulaziz International Airport, hoping that I can personally pick-up my luggages. The driver told me to go to SGS office at Gate 1. I went there and looked for my luggages but I couldn't find it. I've called again the driver, he told me that he will just deliver my luggages after 2 hours. He even asked me to send my location thru whatsApp. I went back to my house and sent him a message in whatsApp with my location. But after 2, 3 and 4 hours, still nothing and nobody contacted me to inform what happened to my luggages. It's already 7:45pm as I was writing this and still, I don't have my luggages and no one from etihad airways even tried to contact me.
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