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Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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4:12 am EDT
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Etihad Airways delayed luggage and cheating customers

To Whom it May concern,
My name is Bahera Hanafi and my mom's name is Nadida Abou Lebbadeh. We're both Americans coming from Fresno, CA to Egypt. Our case number is CAIEY37702

Below is a detailed story of what happened with us.

We even submitted a complaint on Etihad airlines website and received no reply.

I hope that someone would hear us.

Awaiting your feedback ASAP.

Thank you and best regards,
Bahera Hanafi

Dear Dina,

I tried calling you several times but no reply. You also canceled me yesterday and didn't call me back. Unfortunately, if I don't receive I reply back by today, I will have to escalate the issue. I will post the story all over social media. This airline has a terrible disappointing unacceptable customer service. You promised me with certain actions, for full reimbursement yet I haven't received anything for the airline.

I will spread my experience all over social media, I will let everyone know that you are not a credible source.

It really saddens me that a company would put its customers in this position. It has never happened to me before and I will make sure that that it doesn't happen to anybody else.

Best regards,
Bahera Hanafi

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From: bahera hanafi
Sent: Tuesday, July 31, 2018 10:21:43 AM
To: [protected]@etihad.ae
Subject: Fwd: Case Number: CAIEY37702

Dear Dina,

This is a gentle reminder to the below email.

Thank you and best regards,
Bahera Hanafi

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From: bahera hanafi
Sent: Sunday, July 29, 2018 12:33:42 PM
To: [protected]@etihad.ae
Subject: Case Number: CAIEY37702

Dear Dina,

This is Bahera Hanafi, case number CAIEY37702. I arrived with my mom, Nadida Abou Lebbadeh from Fresno, CA to Cairo, Egypt on July 18, 2018.

My mom's bag was lost. Her bag was red and consisted of all her medications, clothes, shoes, 2 cell phones, new clothes, and spices.

Upon arriving at the airport, we created the minutes of the bag lost. The next day we tried calling the call center but unfortunately no answer. It is either their phone is always busy or no answer. After several attempts, finally someone picks up the phone, they tell us there are no news about the bag. On, July 25, I called the call center, and after having a long argument with them, they inform me that there is a bag placed in the warehouse that matches the description of the bag we gave them, but we would have to come to Cairo airport to take a look at it. The bag had a different number from the original one. So it could be our bag but it could also be someone else's, according to the call center.

We booked a ticket from Alexandria, Egypt (this is where we reside) to Cairo airport at 6:00AM. I went with my mom and my dad. My dad knows the directions so he guided us the way.

When we arrived at the airport, the person responsible for giving us clearance to check the bags tried to take 30EGP to go to the warehouse claiming that this is the procedure. After long argument with him, I did not pay the 30EGP and went to check my bag. I was welcomed with very bad treatment. Anyway, I check the bag, and it belonged to us. It turned out that the bag was at the warehouse since July 19th, and we were only informed coincidentally by the man at the call center on July 25th.

In addition, the call center had informed us that the Etihad airways office was at the airport. when asked about the location, we were informed that there is no office present. Also, Etihad airways's phone number is not working. We also sent emails, no reply was received. Even the claim form on Etihad airways is not working. we approached the information desk at the airport, the woman working there also informed us of the same thing, no office present. I informed her, that the man of the lost and found department informed us that we can speak to an Etihad representative. She said that this would depend if there is a flight available, if not then we would have to wait for the next flight. She checked her screen, and told us there is a flight, and finally we were able to get held of you.

All this time wasted and all this unnecessary treatment we have received from people could have been prevented. We were worn out from the long trip. We were exhausted. But, finally our trip was over, and we were able to pick up our bag and get a hold of a representative working at the Etihad.

All this delay, caused my mom to be in severe pain from missing her medication in addition of the trip hardship. My mom is diagnosed with rheumatoid. In addition, she wore used old clothes and under garments. This is not to mention, the emotional distress that this has caused to all of us. We were placed in constant stress through out this whole period.

Attached is:
- A copy of Nadida Abou Lebaddeh's passport (my mom), and Bahera Hanafi's my passport.
- Transportation tickets ( my dad-Mohamed Hanafi, Nadida Abou Lebaddeh, and myself Bahera Hanafi)
- Dad came with us, because he guided us the direction to the airport.
-Etihad Electronic Tickets

We hereby, demand a compensation for the delay of the bag, the pain my mom passed through because she missed her medication, and the pain she felt in the trip from Alex to Cairo airport, the emotional distress we faced, my mom having to wear used old clothes, and a refund for our transportation tickets.

We have traveled in so many different airlines, yet Etihad airlines was the worst experience we have faced. It was a very unpleasant experience and I hope that nobody has to pass through all this again.

Awaiting your feedback!

Thank you and best regards,
Bahera Hanafi
[protected]

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Etihad Airways non alcoholic drinks should be served separately from alcoholic drinks

good day

Please be advised that I am a muslim passenger and as I am sure the airline is aware, alcohol is completely forbidden for us.

I was on board a connecting flight from Abu Dhabi to south Africa on 25/07/2018 and when offered something to drink, I asked for a coke zero and was given this in a plastic cup...before I could drink it, I immediately got a strong smell of alcohol coming from the cup. to my horror, the bottom of this cup was messed with alcohol obviously the alcohol dropped on to the trolley that the flight attendants use to serve these drinks.

I am absolutely appalled by this kind of mistake as my religion does not permit alcohol at all.
I was highly offended by this and although the attendant offered me a wetwipe and took the cup away, this in no way satisfied this absolutely horrific occurrence.

I demand that something be done about this

Etihad is a big well renowned airline I don't understand why muslim travelers are not strictly catered for.

I have travelled on other airlines and they serve soft drinks in its original can, this prevents contact with any alcoholic drinks at all.
Or a completely different cart should be used

why have you not put some system in place to ensure this is prevented at all costs?
Please get back to me as I would like to know why this airline is so lax regarding such a big thing.

thank you for your time

Zaheera Jogie
+[protected]
South Africa

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Etihad Airways failure to notify passenger of aircraft boarding resulted in missed flight, and passenger required to purchase a new ticket,..

I left Sydney on EY455 on 7 July 2018 for London, with a change of planes in Abu Dhabi to EY19. EY455 landed on time at 5:40 AM and I went straight to the nominated gate for boarding AY19 due to leave at 8:10 AM. This was gate 33.
I sat in front of the despatch clerk's desk in the lounge at gate 33, which was at all times busy with other passengers, listening to the PA for an announcement of boarding of EY19. Having heard no PA announcement, at around 7:40 AM, 30 minutes after the expected boarding time of FY19, I approached the clerk's desk and inquired as to the situation. I was advised that I needed to go through security check into another waiting lounge to get to the boarding process. There were no security people on the barriers to this second "gate 33" so I went through to the gate. The clerks on the gate told me that the flight was closed and that I would not be admitted. They further advised me that for the large number of passengers on an A380, they use these second, larger waiting lounges and do not use PA notifications at all.
On further advice, I found a re-booking desk where the clerk advised me that
I would need to buy a new ticket, online. I asked to speak to a manager to complain about the process but was advised that we were in a secure area and no manager was available. I managed to book the next flight online, at a cost which was the same as the cost of my total fare from Sydney to London. At that same re-booking desk were two other passengers who had suffered the same fate as I did:- missed their flight on an A380 waiting for a PA announcement that never came.

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Etihad Airways lack of air miles being shown on my guest account number [protected]

In December 2017 I flew to Sydney with ETIHAD and returned to the UK at the beginning of January 2018. At that time I was unaware that I could claim air miles for those flights. I had booked for a party of four people.
On 1 April 2018 I received an email from ETIHAD saying that I could claim 8185 air miles by 28 April 2018. All I had to do was arrange to open a guest account with ETIHAD. This I did by 8 April 2018 with the number [protected].
The air miles did not show and since then I have been in correspondence with ETIHAD asking why the air miles had not shown on the account. I was then asked for various items of information about the flight which I duly gave by email.
The only response I received was that I could not claim as I was outside the three months claim time.
I pointed out that the email I had received asking me to claim stated that I could claim up until 28 April 2018 and that I had done.
I asked that the matter be referred to a supervisor but that request was never acceded to and it is only within the last month that I telephoned ETIHAD and they told me to submit a complaint which I am now doing.
ETIHAD knew full well I had taken the flights with my party.
I cannot see how to attach a copy of the original email from ETIHAD but if you give me an email address I can do so.

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Etihad Airways long delay

Two passengers, Anna Bakhmoutski and Leonid Gaisinovitch, booking number OYNIFK, were delayed by 24 hours on our flights EY30 from Dusseldorf to Abu Dhabi and the connecting flight EY462 from Abu Dhabi to Melbourne, without any previous notice.

Flight EY30 from Dusseldorf to Abu Dhabi on 27th of July 2018 was scheduled to depart at 21:05, but was cancelled after the boarding when the passengers were onboard for approximately 2.5 hours, at approximately 10:30pm.

At the time of flight cancellation and in the following 3 hours, no alternative departure time were given. Passengers were requested to collect their luggage which did not arrive until approximately 1:30am.

New flight departure time of 13:15pm on 28th of July 2018 was advised by sms to my mobile +[protected], at 1:38am, by EtihadAir. New flight time was 16 hours later than the original scheduled departure time of 21:05 on 27th of July.

3 hours later I received another sms from EtihadAir advising that our flight EY462, originally scheduled to depart from Abu Dhabi at 9:55 am on 28th of July to Melbourne, has been changed to 9:55am on 29th of July, to arrive in Melbourne at 5:15 on Monday 30th of July which is 24 hours later than the original flight we were booked for, that was scheduled to arrive at 5:15 on Sunday 29th of July.

As a result, both my husband and I had to notify work urgently that we will need to take leave on Monday 30th of July, on a very short notice. Our travel from Dusseldorf to Melbourne took approximately 48 hours instead of 24 hours as per original schedule.

During the check-in for our re-scheduled flights, we have received apology letter from Etihad Airways dated 27th of July 2018, regarding the Flight EY030. In the letter, it has been advised that the flight was delayed "due to Airport Limitation", with the statement that "all airlines operating to and from DUS airport are experiencing flight disruption."

We were advised by the Etihad Airways team member to lodge a complaint that is likely to result in the compensation of up to 600 Euro per passenger.

Desirable resolution of this complaint would be to receive a refund of 1, 200 Euro for the two passengers who suffered 24 hour flights delay, stress of uncertainty for us and our families in Melbourne and Dusseldorf, extreme tiredness after the 48 hours travel and impact to our work commitments.

If you need more details, could you contact me on my email address Anna.[protected]@gmail.com or sms to my mobile +[protected].

I will appreciate your response as soon as possible, at the latest by Friday 3rd of August.

Thank you very much for reviewing this complaint.

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Update by Anna Bakhmoutski
Jul 31, 2018 8:36 am EDT

Hi, any update on my complaint above? thank you. Anna

Update by Anna Bakhmoutski
Jul 30, 2018 1:16 am EDT

I am surprised that no complaint number has been allocated so I cannot refer to my complaint if I contact Etihad Airways later. Are complaints logged in the Etihad Airways system and registered? are numbers allocated to each complaint? would appreciate response via email. Thank you.

Update by Anna Bakhmoutski
Jul 30, 2018 1:10 am EDT

Waiting to hear back as soon as possible. Copies of boarding passes prior to EY30 flight cancellation and after re-scheduling of our two flights, and the apology letter from Etihad Airways, are available and can be provided if required.

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Etihad Airways flights

To whom it may concern,

Terrible  experience,
We are a Diplomatic  family  that travels  on a regular basis and we've  never  been  treated so unprofessional in all our years of flying.

We chose to use Etihad due to their good reputation and service, unfortunately  it wasn't  the case yesterday on our flight  from  Athens to Abu Dhabi. The flight  departed about 1 and a half  hours  late  from  Athens which  meant that we  missed  our connection to Mumbai (909).

Upon  our arrival at  Abu Dhabi we were ushered by one of your  officials to one side explained that the  flight  has left and that  they also didn't have  space  on the  next  morning's  flight  (today the 29th of July ) and we could  only  depart maybe in the  afternoon. I enquired  about sleeping  arrangements as we had 2 small  children  with  us. They mentioned that the  only  option  they had was to book us into the  transit hotel since we couldn't  leave the  airport  due to our diplomatic  passports.

The accommodation  consisted  of a small  cubicle with a bunk bed. ..which  meant our family was split up and the kids had to share our bed as they were petrified of falling from the top.

When I enquired about freshening  up they mentioned that we should  use the public  bathrooms to wash-up in the  morning.  I  was completely  shocked  as iy was the airline's  fault and they  didn't  offer  us the Etihad  lounge  for this purpose.  When I explained  that it was Etihad's problem  your representative  told me it's  not their policy.   After a while  one of your representatives indicated that  we might  use the lounge  but only for 10 minutes to freshen up.

Since we  didn't  have  our baggage  we had no clothes or toothbrushes.  We asked and they said that they would  make a plan providing  us with toothbrushes ...but alas...no news from your staff yet and it's  now 5 in the morning.

They handed us some meal vouchers which was only valid  at about 3 outlets. ( not everyone is  addicted to Burger king ) The items  allowed per outlet  was also restricted which  meant  we used our own  money  to  provide for our children's  dietary  requirements.

Anyway. ...hopefully we can leave for Mumbai today. I  will  make  sure that I  share my experience with  all our colleagues from all Diplomatic  missions, Embassies and Consulates as this is  shocking without even  a apology  from  your staff. They say one swallow  doesn't  make a summer or we are a drop in the  bucket. ..well I will  do my best to inform  as much  people  as possible including  photos.

Thanks

Adriaan Nel

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Etihad Airways urgent | unexpected flight cancellation

Dear sir/madam,

I am emailing you in absolute frustration at the email my friend received a few hours ago from Expedia (Her internet connection is poor so she is sending the complaint from my phone).

We are currently on holiday in Bali, Indonesia (booked the flights through Expedia, and the flights were coordinated by Etihad Airways), and my friend has received an email saying that her flights back home (from Denpasar to Cairo) have all been cancelled without any kind of notice or explanation.

I highly demand a prompt explanation and, most importantly, action from Etihad Airways.

We had previously booked these flights with another friend as well, the route being as follows:

9th of August:

OD 0305
Denpasar to Kuala Lampur via Malindo Air

EY 0411
Kuala Lampur to Abo Dhabi via Etihad Airways

10th of August:
EY 0651
Abo Dhabi to Cairo via Etihad Airways

My friend is, to say the least, very disappointed with her travelling experience.

Please advise as soon as possible regarding this extremely urgent matter, as we do not appreciate this sudden change in the midst of our holiday.

Yours sincerely,
Salma Ammar

My email:
[protected]@yahoo.com

My friend facing the problem: [protected]@aucegypt.edu

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Etihad Airways service and booking

I was told that my morning flight going home got cancelled and they transferred me to an evening flight. When i checked in for the evening flight, I asked what happened with the morning flight, and to my shock I was told that it went as scheduled.

I'm flying business and I was even told that there are empty seats available.

Here's the response I got from Etihad.
Thank you for writing to us about your flight EY2 and EY8 from Frankfurt to Abu Dhabi on 14 July 2018.

You have every right to expect that flights depart as booked, and I am really sorry that your flight was affected by schedule change. We certainly are sorry for the discomfort you experienced and apologise for any inconvenience caused.

Having carefully reviewed your booking, there was indeed a change in timing of EY2, but no cancellation. I have spoken to the reservations team and they admit that the agent first gave a wrong advice to you. We would like to apologise for that. However, your travel agency called shortly after and was advised about the right re-booking policy for the schedule change but did not change your ticket e.g. for the following day. It would have been possible to re-book the flight to the 15 July. You might get in touch with your travel agent for further details.

We understand that a good meal makes our guest's trip more pleasant. It is unfortunate and I am sorry to learn that you didn't enjoy our meal quality. I have shared your comments with our Manager Catering & Performance in order to ensure that they are considered.

I am also sorry to learn that you were confronted with the misbehavior of another guest. I certainly understand that this must have been a very inconvenient situation for you. Your feedback about the way our Cabin Crew handled the situation makes us very happy. Please be assured that our staff always ensures that the safety of our flights is given at any time. Our crew is specifically trained to handle such situations and even to restrain a passenger if necessary.

Since we value you as our guest and understand the importance of a pleasant experience, I would like to offer USD 150 to be credited to your Travel Bank Account as a gesture of goodwill. Travel Bank is Etihad Airways' credit tool that enables the airline to give service credits to guests.

It is an electronic alternative to giving cash or voucher refunds, and a completely paperless process. Funds are kept in the Travel Bank account until they are required. Travel Bank Credits be used as form of payment towards flight tickets or other Etihad Airways products and services.

If you are not already a member, you may enroll in our Etihad Guest programme online. Once you have enrolled in the Etihad Guest programme, please email me your Etihad Guest number so I can create your travel bank account and ensure the credits are added accordingly.

Further notes - Travel Bank: Credits are valid for a period of 365 days from the date it is credited. The credit validity cannot be extended. Credits cannot be exchanged in lieu of cash, but can be redeemed by calling the Etihad Airways Contact Centre or through the Etihad Airways Retail offices. Credits can be used to pay for tickets including taxes and fees as well as purchase of ancillary products such as extra leg room seats, excess baggage etc. A Travel Bank member may allow a non-member to utilize his/her service credits provided the non-member is an adult or child passenger. Miles redemption bookings, Etihad Holiday packages and Travel agency bookings cannot be issued using Travel Bank credits.

In order to follow up on your damaged baggage. Kindly provide your file reference number (PIR) which looks like the following reference: MNLEY12345.

Thank you for giving me the opportunity to address your concerns. We would really appreciate the chance to show you a better experience next time.

Yours sincerely,

Mario Knauth
Guest Relations

And then this was my response:
Dear Mario,

Thank you for the response and taking the time to take it point by point. Although I must admit, what you offered us, for both myself and my mother is quite defamatory. That amount does not compensate all the trouble, the hassle, the discomfort, and the stress it all caused.

First, I really find it quite preposterous to give us WRONG information for our flight. It's like a control center giving the pilot wrong information, the pilot does everything he can to land the plane properly, and then later you tell the pilot, we will just give you a credit to your account. I'm sorry, but that's just how I compare it.

Second, the travel agent did call. Several times, while we were at the airport, and in all fairness to them, they did what they could on their part. We went back and forth for over 16 calls that day, just to make sure we get a proper booking on our way back. In fact, they explored all possible scenarios, just to be able to avoid any more inconvenience on our part. I asked if we can move the flight to July 15 instead, Etihad said NO. I asked if we can take the later flight (EY008) but check in early and wait at the lounge at least, Etihad said NO. I asked if we can at least leave or check in our luggage early, even without lounge access, Etihad said NO. I then asked, what are the options on the table? They said take the EY008. That's it. I guess that's not an option at all. It's an order, and I find it very sick!

Thirdly, if ETIHAD would really like to correct this, they have 14 days to do so from June 30 to July 13. But never did we get any, ANY reach out at all. That day we checked in for our flight back home, out of curiosity we asked what happened with the morning flight, and do you have any idea how it felt like to be told that it pushed thru? After all the schedule changes, additional hotel accomodation, and cancelled meetings we had to make? Would you have any idea how humiliating it feels? Then we're told that there's even 5 empty business seats on that flight, you know how brutal that is?

My feedback on the food and the experience with another passenger are minor ones. The damage on luggage, we've shouldered already. Sometimes, those are not within your control and I won't take it against your airline. It's just plain feedback, just so you're in the know. The booking though is another thing. That should be within your controls and it's just unacceptable.

If you really want to make amends on this, I demand a refund for both myself and my mother, NOT of the whole flight, that's not fair; but of the flight out of Frankfurt, at least give us that courtesy.

And then this:
Thank you for writing to us about your flight EY2 and EY8 from Frankfurt to Abu Dhabi on 14 July 2018 again.

Having admitted that the first agent gave you a wrong advice is what we would like to apologise for. On the other hand your travel agency was advised about the right re-booking policy for the schedule change and had the control over the ticket. For us it is not possible to find out why no change was made in the end. As mentioned earlier, according to the re-booking policy it would have been possible.

Kindly allow me to explain that it wouldn't be possible to access the lounge earlier as we are using a 3rd party lounge in Frankfurt and we have strict agreements for the times where we can use it. This is similar to the luggage, which can only get checked-in when our counters are open. Thank you for your understanding.  

Whilst we do understand that you had to change your travel plans, we are not in the position to refund you for the Frankfurt-Abu Dhabi flight. In view of this, our offer of USD 150 to be credited to your Travel Bank account will remain the same.

My last reponse:
Thank you for the response. I also called Citibank and inquired about the lapses. Apparently, the finger points back to Etihad.

This is becoming a you-said, they-said scenario. I guess it all boils down to the customer always on the losing end while the two parties start cleaning the backyards.

We are not interested in your offer. Keep it and let it be a reminder of your failure and your customer service.

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Etihad Airways could not fly

Good Day

I couldn't go on my flight in June due to unforeseen circumstances and the travel agency who booked me keeps saying you guys will not refund me which I think is disgusting. 30 000 Rand is a lot of money and I would like my money back. You have no right to tell me you will not refund me my money and if you do not give me my money back I will take the matter further.

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Etihad Airways my missing baggage

I bought ticket from Ethihad to travel from Odessa to Kochi on July 1. From Istanbul I missed my flight and the reason the staff told me when I reached the gate was that my baggage was offloaded by Ethihad flight. Finally I reached Cochin by other airways and it's about one month I didn't got my bugagge yet. When I contacted the airport office they were like kidding me through the phone. So I need my baggage back and necessary compensation for being late

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Etihad Airways incident during my flight

I traveled with my family from Abu Dhabi to Kuala lambor by etihad airline dated July, 19, 2018with a total of 6 passengers in business class, flight number 418 and reservation number is RRAIjw . I would like to report an incident that one of our chair number 9E is completely uncomfortable, can't be laying down to bed level or to be upright again, i called one of the flight attendant ( Ameilda) to help me on that, she reset the program of my chair 3 times but the problem was still exist, she tried to do it manually, so I need to stand up every time for the adjustment, it was inconvenience and uncomfortable flight for me particularly this flight is more than 7 hours . So the flight attendant find unfair to me accordingly she report this incident to the airline, she took all my information and contact number, but unfortunately no body contacted me. when I decided to booked on business class, I believe that it should match the money value I spend for this ticket. I request from etihad airline the The appropriate compensation for what happened to me on that trip.
Thank you and best regard
Dr Majed Almuammar
Contact number: (00966)[protected]
E-mail: [protected]@hotmail.com

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Etihad Airways connection flight cancellation

I am traveller from Kuwait to Banglore, Ticket no:[protected] on 12/July/2018.
When I am sitting in the flight EY 304 on 12th July I received a message from Ethihad Airways that my connection flight between Abudhabi to Delhi flight no:9W 581 is cancelled.

After reaching Abudhabi, after 8 hrs Etihad Airways confirmed that they rescheduled my connection flight for 13 th July and I will reach on my destination on 14 th July 2018.I lose one day according to my previous schedule.

Due to this delay I am not able to attend my business meet at Banglore on 13 th July 2018 and my connection flight Banglore to Calicut, PNR :XD64TD, Spicejet was missed.
Then I canceled my travel between Manglore to Banglore.From Manglore I catch Train to my home.

I have Big lose due to the connection flight cancellation and irresponsible mangment system by Ethihad Airways.

Providing accommodation and food is not compensation for my delay.

Looking for a good compensation from Ethihad airways.

Note:Flight ticket refrennse are attached

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Etihad Airways I am complaining about your security of airport and service

Hi sir/madam
How are u. My brother are stuck on your air pots. Bcs thy losted his passport beg on your airport some one still it. And u ppl took 8 hours to found tht beg. Now my brother is stuck ther sins long time. U ppl should have been give him food and rest room so thy can abal to get rest. But u not doing any thing. I'm not happy we use to travel in your airline. Thy are waiting thare bcs he missed his flight. So plz I'm request u. Give him rest room and food. Thy are in abudhabi now his passport nm N3903951. Thy missed fight which was 289ey. I want feedback as soon as posibal. Plzz I'm waiting. Help him out I'm requesting u. I don't want to go further about your air pots security plz

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Etihad Airways inhumanity, dis-service, discourtesy and plain sadistic nastiness!

Bought 3 return tickets, manc - bkk, 3/7 EY16 to Abu Dhabi and EY402 to bkk.

I travelled alone to Bangkok to pick up my two children and return EY401 and EY21 back to manc 8/7

My sons were refused travels s their tickets were cancelled automatically when the didn't travel the first leg!

Your check in desk at at manc airport were fully aware of my intentions to use the return ticket only for my sons and mis-informed me by saying it's " no problem, mr Davis, go ahead!"

No mention of return leg ticket cancellation! I was mis-informed abdvintend yovteport you to a ta for starters, then all media outlets with my terrible experience with Etihad!

My children and I were left in tears by your nasty belligerent check on staff at Suvarnabhumi Airport and the manager refused to help at all. Bkk Etihad manger would not give me his name! I tried to get it from his name badge but he turned away leaving us distraught!

I had to leave them in tears with bkk airport tourist police! I travelled alone, bereft and mortified!

Your cabin brew were very understanding and kind, reported my experience to the captain who telexed ahead to Abu Dhabi with a formal complaint.. in Abu Dhabi your manager said it would be investigated; but that wasn't true either!

All year I saved for those tickets and the seoeratiob fom my sons has had life changing consequence!

Your manager at bkk airport. Even made time to smile at me after I reluctantly left my sons with police and checked in alone and sobbing!
I intend to seek legal advice to sue you!

Sincerely, brad Davis

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Update by Broken1
Aug 01, 2018 6:08 pm EDT

Have reports you to CAA and arbitrator but Etihad being the corporate lying bully that it is I’m sure that you will find amusement st that farce too!

Much like your check in manager at Suvarnabhumi Airport st Bangkok who smiled at my children and my despair at our enforced separation..,

The Arab Etihad duty manager who would not give me his name!

He enjoyed that!

Your lying check in staff at Manchester who were fully aware of my intentions to travel the first leg alone and waved me through without any indication my children’s tickets were automatically invalidated!

Quite the contrary: Etihad mis/ill informed me by telling me my intentions were fine! And please go ahead!

Lying Etihad criminals!

Will the CAA give a damn?

Rhetorical question as you know the answer already.. don’t you Etihad liars!

Update by Broken1
Aug 01, 2018 5:57 pm EDT

More lies!

Your investigation supported your in lies!

What a nasty lying sham!

Because of Etihad lies malpractice my sons are alone in Thailand without school and love!

Nasty lying corporate bullying Etihad scum!

Update by Broken1
Aug 01, 2018 2:29 am EDT

As expected, all allegations denied, implying Ian a liar and Etihad all good!

Today I have referred this to The CAA in the next step towards legal action.

All a sham though with lying corporate bullies like Etihad!

By I will try!

Update by Broken1
Jul 30, 2018 5:06 am EDT

As expected your denial of your incompetence has resulted in no action and a ‘tough luck’ verdict;
in typically corporate bully style!

Your ground staff in Manchester did indeed wave me through without warning of cancellation should part of the journey be unused!

You are liars!

Your nasty sadistic manager at Suvarnabhumi Airport who I cannot name, as he refused to give me that, smiled at me as my children and I sobbed at our enforced parting!

Nasty corporate bullying liars!

My name is Davis which enhanced your managers sadistic pleasure at our misery as he must have thought I was Jewish!

Do let him know that his pleasure did not go to waste despite the fact that I Am not Jewish:

It was only a mere infidel whose life he ruined, so you got second best!

Now I have it in writing that you deny all accusations and so deem me a liar!
And will do nothing to make amends to your own incompetence and sadistic ineptitude, I can commence legal proceedings against you!

Update by Broken1
Jul 29, 2018 2:04 am EDT

Difficult to believe as I lodged to formal complaint with your manager in Abu Dhabi on the day of the disastrous flight 8/7 in person.

Her promise to have it investigated then was another lie!

Why should I believe this is not another lie? Or is this just a public relations sham to make it appear as though you could give a damn?

Update by Broken1
Jul 27, 2018 5:36 am EDT

652439

Update by Broken1
Jul 27, 2018 5:18 am EDT

Don’t lie Marc!

I’ve sent half a dozen emails to the address you provide, all ignored!

Stuff the fake apology too!

Save it for the judge!

I keep seeing your smiling assassin Bangkok airport check in, smiling mockingly, enjoying my despair as I write!

The one who would not give me his name and left my kids and I heart broken!

That evil smile he gave me after leaving my kids with tourist police, sobbing and traumatised will never be forgotten and hardens my resolve to expose etihad’s disgusting work practices to the world!

Because of enforced separation from my children, we can only share sad video Skype chats now!

When I did get aboard finally utterly broken a kindly steward comforted me and said the captain would not have ordered the doors closed had I reported it more quickly to them!

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Etihad Airways etihad airways / madinat zayed branch / visit -19 july 2018

Dear Management

on 19 July 2018, I visited the above mentioned branch to get Unaccompanied Minor Services (Already Booked Tickets) for my children travelling from Abu Dhabi to Karachi via flight EY 221 on Friday 20 July 2018 with names of Mohaymen and Huzaifa.

I was expecting that it would be hassle free, pleasant experience and as I am visiting the Eithad office directly I would be able to get first hand information, support and excellent service which would match with brand standards.

I was entertained by Mrs Samerra. She was not very cooperative and her attitude was very rude. She wasted my one and half hours. In Between, she has been dealing with other customers as well and kept me waiting several times. Every time, when I approached her for any query, she was not helpful, and, treating me like I am an idiot, even in the end I requested her to please cancel tickets. Her answer was to please request through your travelling agent, he would do for you.

I have kept my patience intact and cooperated as she said. She made me felt like that I am not a customer but her employee. Meanwhile, on the other hand, Being a professional Doctor, I have to cancel my patients appointments, and, lot of people indirectly suffered from Eithad services.

I request you please review the CCTV footage, and, please teach them that when one is coming for services, Please deal with them politely with positive attitude, She even did not bother to maintain the eye contact. A very bad and unpleasant experience for me and my family and i hope that the management would take appropriate action to rectify this issue.

Dr Muhamamd Qasim Minhas,
Specialist General and Laparoscopic Surgeon,
Al Raha Hospital, Abu Dhabi
[protected]

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Etihad Airways auckland delayed flight.

I was booked on an Etihad flight to Dublin via Brisbane and Abu Dhabi from Auckland on the Wed 27th June to depart at EEY473. Departing at 7.30. When I got to the airport at 5.00 PM there was no record of my booking and I was shunted around for an age and then rebooked on another flight which was to depart at 9.50 but didn't until after 11.00pm. We were not kept informed on the delay. It was a terrible mess. I complained to Airnz on the matter but as it was an Etihad flight they referred me to you. I flew Etihad last year without a problem and sincerely hope my return journey to NZ in Sept. will be trouble free. I am amazed at the lack of concern displayed by your airline.
Ken. [protected]@gmail.com

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Etihad Airways abu dhabi to lahore (food)

Hi Good Day, I am traveling in Etihad since 6 Years with schedule of after every two months for 1 month leave. So traveling around 5 times in a year from Abu Dhabi to Lahore. Since last 3 years Etihad serving extremely worst menu for food. only 1 cold sandwich include cucumber & cheese, another sandwich include some kind of tasteless sandwich. No good service for Tea & Coffee as ell. All other destinations are good to have but Abu Dhabi to Lahore I don't know why. Please review the food earlier it was very good.

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Etihad Airways delay in receiving luggage causing health problem and extra money spent on toiletries and essentials

My Etihad Air lines Booking Refrence # MVGMCF and Refrence #UROXAJ of Sudhir Kumar Varma and Seema Verma.
JetBlue Airlines Baggage report receipt lodged complaint for delayed luggage is: BOSB600819206

I had my flight Through Etihad Airlines from New Delhi to Boston (US) with changing flight through their partener Airlines JetBlue from Newyork (JFK) to Boston .
My booked flight from New York to Boston was cancelled and jet blue arranged another flight to Boston .After reaching at Boston around 10:30 pm on 17th July, 2018 I checked my check in luggage at Boston Airport and was informed that my luggage shall come next day.
My all medicines toiletries and clothes were there . I had to spent around 450 USD to manage essentials for my wife and my self as I received my luggage next day of arrival at around 11pm(18th July, 2018).
Will Etihad reimburseme me my expanses and discomfort arising due to delay in receiving luggage. Appreciate if Etihad takes up their responsibility arising with their Partner Airlines and compensate me.
My contact details :
Sudhir Kumar Varma
Email: [protected]@gmail.com
Mobile# +[protected] and +[protected]

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Etihad Airways drink trolley toppled over injuring my leg and foot!!!

Dear Sir /Madam.

On 3 July 2018, I travelled on Etihad flight number EY18 from London Heathrow to Abu Dhabi. (My booking Ref: 3931372, Ticket number: [protected] and Airline Ref: DZNVBG).

As I was waiting for a toilet to become free nearby the kitchen area toward the end of the flight, amazingly one of your heavy drinks trollies toppled over injuring my leg and toe. There was no seatbelt sign on nor turbulence at the time. It had obviously not been secured properly by the crew. There was clearly a significant degree of carelessness in that regard. The crew members did attend to me but I felt that they were not very sympathetic or apologetic. I have also attached a photo of my injury, medical report and details of a witness if required.

After landed in Abu Dhabi, I was immediately taken to the medical service at the airport and regrettably no other help was offered.

I trust that the cabin service manager on the flight reported my injury in her flight incident report accordingly as the crew member answered me inappropriate manner when I enquired about it prior on landing.

Before then can you please look into this matter to find out why the trolley toppled, what should have happened so the accident did not happen and finally what recompense you will offer me for someone's negligence causing me to be injured. I have been working in the aviation industry for many years. I do take Safety and Security are extremely important for all passengers and I believe Etihad respects the same.

Due to this accident, it caused me so much distress, cancellations of plans, works and difficulty caring for my grandmother who is currently ill and needs care.

I look forward to your reply

Yours faithfully

Ronarong Pichaironnarongsongkram.

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Etihad Airways very poor service and attitude whilst trying to retrieve items left on a business class flight

I flew from Chengdu to Abu Dhabi on flight EY 811 on 21June. I sat in business class seat 7K and I left a laptop power cable, an iphone charger and a converter plug in the seat pocket where you store the headphones.

I had a connecting flight to Dublin and I realised I had left them behind me when I got to the lounge in Abu Dhabi airport so the concierge checked with the cleaning staff and the items had already been moved so she assumed that the crew had taken them and handed them to lost property.

I emailed your baggage services on 27 June who confirmed they had the items . I asked for them to be delivered to Dublin Airport and received an email to say that I would be advised when they would be available for collection and that they would only be held for a maximum of 90 days.

I heard nothing further and sent a follow up mail last week to ask if the items were in Dublin and if so where could I collect them as I was going through the airport last Friday 13 July.

The following is the reply I received from your baggage team:

Dear Clare,

Unfortunately as the items have been with us more than 15 days and upon checking for this item physically it seems to have been regrettably handed over for disposal as our procedure is to send items for disposal after 15 days.

Regards,

Fletcher Smith
Guest Service Agent - AUH Baggage Services

ETIHAD AIRPORT SERVICES - GROUND
Abu Dhabi International Airport
P.O. Box: 35566, Abu Dhabi, United Arab Emirates

Phone: +[protected]

This is clearly completely unacceptable and completely at odds with the previous email. I am really shocked by this response from an airline that prides itself on customer service !

These items will need to be replaced and I am not happy that I should have to incur this cost because your returns process does not appear to work.

I travelled business class with you from Dublin to Chengdu via Abu Dhabi and thoroughly enjoyed the experience and have indeed shared that with my work colleagues who have now adjusted their commute to Chengdu to your airline. I will be travelling there at least once a month from September and had planned to travel with yourselves but I now may need to reconsider this.

I sent a reply to your baggage service expressing my displeasure with the response last Wednesday 11 July and have yet to receive a reply.

I would appreciate if you could revert to me and advise how you would like to deal with this matter..

Regards,

Clare O'Flynn

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Etihad Airways contacts

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