Ethan Allen

I turned in a complaint to the Ethan Allen store on Oracle Road in Tucson in mid April. After being totally ignored the first time over a year ago, I went back with photos and saw the Store Manager who was helpful. The product has a 5 year warranty! I sent in photos including of the bar code stickers for identification. She submitted those to the Phoenix Service Center who merely said "we won't cover this." No one came out and looked. No one said "here is what to do." No one recommended a furniture refinisher. Basically nothing but stone walling. The Tucson store has the photos. More are shown below.

I have furniture that has been around the world for 35 years and the finish is in much better shape than the products I bought from Ethan Allen with whom I spent about $20,000! This particular issue is, I believe, latent finish defect. I expect a response that gives me a way forward. Not a stonewalling "We won't cover it." This came apparently from Phoenix Service Center but had to be reported to me by the store.

I am not happy with Ethan Allen! I will not buy from them again; they don't stand by their product. They don't provide a service; merely a sales outlet!