Ethan Allen reviews and complaints 1
View all 89 complaintsEthan Allen - Poorly made custom ordered recliner
We have ordered two custom pieces. The first was a sofa which was made to our specifications. The second was a recliner that had an over stuffed back cushion and an over stuffed seat cushion. I
The recliner is extremely uncomfortable to sit in and relax. It actually hurts my husband's back and neck.
We have contacted the store where the recliner was purchased and we were reminded that custom furniture is not returnable. The salesman suggested that we use the chair for several weeks to break it in. Unfortunately, since sitting in the chair is so uncomfortable, this is not an option.
We have asked that a representative come to our home to examine the chair to view the construction. I have had an upholsterer look at it and her opinion is that it is overstuffed; both the back and the seat cushions. It was obvious to her.
I would attach photo's, but I am not tech savvy enough to include them with this.
I was told the Complaint or Customer Service Department is backlogged so it may take a while.
We paid $2, 852.97 for a recliner that we cannot use.
Desired outcome: We would like Ethan Allen to redo the back and seat cushion to make it as comfortable as the chair we sat in in your show room. We cannot use the chair as it is constructed.
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