The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent A Car Violations Departmentillegal charge for illinois toll violatiions

Greetings,

I have read Your Compliants but listen to this. While we are Fighting with our Insurance Company to take care of Business after a Theft. We used up all of 45 days of Rental that The Insurance Company Paid. And now have paid over a Thousand Dollars out of Pocket. Anyway, We got the same Letter for a Illinois Toll from Enterprise. . And they threaten to charge my husband's card for the $15.00. but you see, We Never was in Ilinois. And I want to see a Picture that proves how we could be in Michigan and Illinois at the Same Time. I Pray that Everyone gets Full resitution! Pastor D.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Enterprise Rent-A-Car's response · Nov 13, 2012

    Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details. (Tatiana)

    When emailing, please list reference #[protected] the subject line.

    (Tatiana)

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