CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #782-801

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: overcharged

T54britt of Tucson, US

Jun 25, 2012 10:48 am UTC

Verified customer

Resolved

Replied

I called customer representative to rent a car for one night (of course they're closed on Sunday) so your rental goes for two days. Don't like that but I accept that. Anyway, they quoted me June 11 $48.03 unlimited mileage. When I returned the car 17 minutes after the return time they tried to charge me $18.67 extra. But, they charged me almost double for "Return the Tank Empty" program. It was nearly $40.00 in addition to the $48.03. Had I known that I would have not said anything. I put gas in the damn car while I was out of town. So why would I pay twice for gas. It's insane. I don't like how they tried to use up my $150.00 deposit on crazy overcharges. Then I was singled out and threatened as to not being able to rent cars there gain. I have written a letter to corporate. The district manager says, "I can't understand people who don't want to put gas in the car after they've used it." I didn't like being accused of not wanting to pay for gas like that. I had to buy gas. It's a dumb statement. He wanted to argue with me about the gas program instead of reversing the charges for that program---which is stupid and a why to overcharge the car renter. Eric perhaps you should take some management courses I think you missed it! Do not accuse your customers of stealing gas. That's how I took it. I want these charges for gas which comes to $37.00 + a $35.00 overdraft charge REVERSED!
Thanks Eric -- Schaumburg Illinois District Manager

Enterprise Rent-A-Car response

Jun 25, 2012 11:14 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thank you for bringing this to our attention. We would like to look into this further. Please email care[at]enterprise.com with your full name, and the rental agreement number, along with any other details.

When emailing, please list reference #120625-001966 in the subject line.

Suejan
Enterprise Rent-A-Car

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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