Enterprise Rent-A-Car review: treat me like a thief ( 2 comments)

I have been a very loyal Enterprise customer, since I got my drivers license. I am 50 years old now, so my first Enterprise car rental was a long time ago. My car broke down and I decided rather than replace it I would just rent a car on the weekends, that is the only time that I really need one. I made my reservation online. They called me right away and told that they would have a car for me in a few hours. They called me back a few hours later, and told me that they had one, and they were going to pick me up soon. They told me that I would need a pay stub, and a bill with my name on it. I asked them if my final Geico car Insurance bill, would be fine and they said that it would be. I went in and they looked at the bill, and said this bill says the policy has been canceled. I told them yes, I no longer have the car, the $30. thats due I paid that online. Then they said we can not use this bill, because you did not pay it, if you did not pay it, you will not pay us. I then told them again that I had paid the bill online, I no longer had the car, I had canceled the policy myself. They all but called me a liar, they again said that they thought that I would take the car and not pay for it. I said to them well you take the money up front right? You are going to get paid, you take the $300.00 out of my account, and then refund the used amount right? What they said next just lost me as customer to Enterprise, “that $300.00 runs out real fast when you do not bring it back”. I said to them I have been renting cars from Enterprise since you were in diapers, and I have never even brought one back late. I very careful with my rentals, I make sure that theres more then enough gas in it, I clean and vacuum them out before I bring them back, I have never even put a scratch on one. They said to me, “We do not care about what you rented from us in the past, people change as they get old, you might not bring it back, so we can not rent you a car”?. I was shocked at the way I was treated, they were so rude|. I think that Enterprise should look at, and take into account my history of good rentals with Enterprise;. I have never even been late.. To have them say you are not going to bring it back was just embarrassing, and humiliating;. I have worked in customer service most of working life, and I would never treat a customer, like I was treated, today'. I even called them back and asked if I could print out and bring in my September wireless bill, no they said we want the October bill, I told the that I did not see that on the web site yet, and it was not due until the 12, they would not take that, then I told them I do all of my banking online, could I print out the September Statement? No that was not good enough either?. They had already made up their minds to not rent it to me, so I gave up?. I will not be coming back, so they do not have worry about me taking the car, and I guess running away with it.