Enterprise Rent-A-Car
Reviews and Complaints

When you sign the rental contract, you have to initial that you either ACCEPT or DECLINE the optional coverage. Check your contract. If you initialled that you accepted the coverages, you're on the hook for it.

I agree with everything everyone i saying because i have just been scammed by enterprise today. I am very disappointed in their service. the car they gave me broke down and had to be replaced only after i lost my temper and insisted vehemently that i needed a car to move around.
Now they are trying to charge me for insurance even though this car was rented for me by the insurance company of the insured who is the other party in the accident. the accident was not my fault and i have a police report. they know this and know that the insurance of the other party had accepted liability but still went ahead to accrue insurance payments even though this was an accident case and are now insisting very very rudely that i should pay this.
i agree that there should be some class action suit so we can all be heard.

My husband was forced to stop in at a branch office last night after being told over the phone our contract was null and void because we have had our rental for over 30 days (mind you be have been paying on time for the rental the entire 30 days). We were never told we would have to rewrite the contract at the end of 30 days. Last night Enterprise charged my husband's debit card $711.11 instead of the weekly $200.00, after they TOOK $150.00 without permission on Saturday, November 29, 2008. Our bank has given us a courtesy credit of the $150.00 but where does this extortion end? We need a car until ours is repaired. Something needs to be done about Enterprise. We did contact the district manager.

Hey Mr. Idiot,

Sign a document and its legally bbinding, sorry dude, better get smart next time before you sign, [censored]!

Ms. Steward, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.

I had a nightmarish experience with Enterprise. They falsly imprisoned me, and charge my ATM with outrageous, unaccountable charges. They are rude, and criminal.

One thing that you have to realize when you are renting a vehicle is that you signed a legal document and like any other company Enterprise is in the business to make money not lose money. When you have a claim through your insurance company your policy might allow 25.00 a day what ever vehicle you chose the total charges need to be under the 25.00 anything after that comes directly out of your pocket. Make sure to always ask the agent how much per day will this vehicle cost. Also make sure that you dont exceed the days that your policy allow which is usually 30 days only unless you are the claimant. I am sorry that this happened to you but if you are still having issues please call and speak to someone in the Rental Management Division (Call Back Center).

Mary... first of all... wow. I know some people like to complain, but I've never seen it taken to such detail...

But I digress...

While I agree that Enterprise's claim was a touch over the top, I mean, come on. It's not like Enterprise associates go into the car before you get in it and start messing things up. Obviously the first thing that Enterprise (or any rental car company, for that matter) is going to think is that you did something to mess it up. After all, you WERE the last person in the car.

Enterprise has a pretty extensive legal department, though. I'd call corporate and talk it out with them. but then, it's already been three years and I hope you've taken care of this by now.

ENTERPRISE RENT A CAR SHOULD BE PUT OUT OF BUINESS--THEY HAVE A $400 DENT SCAM ALL OVER THE USA--IT HAPPENED TO ME IN nj..LOOK AT [redacted].COM AND YOU WILL SEE ALL OF THE PEOPLE SCAMMED BY THIS COMPANY.

I call [censored]! If checking in a rental car made you miss your flight you would have missed it anyway. Take some personal resposibility. Don't blame others for yor own failings.

I rented a car for two days (April 16-18) from Enterprise and because I'm 19 years old I was charged an underage drivers fee. The total came out to $467.00. We agreed that I would pay the $67.00 in cash, and the rest would be charged to my credit card. Before I was going to take the car out, I decided to pay for the gas in the car already so that I wouldn't have to worry about refueling it later. So, they charged $15 to my debit card. Imagine my surprise, when this morning, April 22, I wake up to find my DEBIT CARD charged for $400!

These guys are scam artists! Now I'm overdrawn and HOPING they will do the right thing and refund my money!

WHILE MY CAR WAS BEING REPAIRED..THE WARRANTY CO. ALLOWED ME 10 DAYS RENTAL AT $30.00 A DAY...I EXPLAINED THAT I DID NOT WANT TO HAVE TO PAY ANY EXTRA...GIVE ME A CAR FOR NO MORE THAN THE $30.00...THEY NEVER TOLD ME I HAD TO PAY $4.OO A DAY FOR TAXES...IF THEY HAD I WOULD HAVE TOLD THEM TO GIVE ME A CHEAPER CAR SO I WOULDN'T HAVE TO PAY ANYTHING. ALSO THE CAR THEY GAVE ME HAD NOT BEEN CLEANED...IT WAS FILTHY.
I PICKED UP THE CAR 6/9 AT 3:00 P.M ..I RETURNED THE CAR 10 DAYS LATER ON THE 19th EARLY IN THE DAY SO THERE WOULD BE NO EXTRA DAY CHARGE...NOW I GET A BILL FOR $80.64 ...I CALLED THEM AND THEY SAID I KEPT THE CAR 11 DAYS AND EXPLAINED A CALENDER DAY...WHICH I WAS NOT AWARE OF
THE GIRL SAID IT WAS ON THE CONTRACT WHICH I TOLD HER I DIDN'T READ BECAUSE I TRUSTED WHAT SHE TOLD ME.
ALSO SHE OFFERED ME A INSURANCE BY SAING IT'S ONLY $17.00 SHE NEVER SAID IT WAS PER DAY ...SHE LED ME TO BELIEVE THAT IT WAS A ONE TIME FEE...I LEFT AND THOUGHT ABOUT IT AND DECIDED TO GO BACK TO BE SURE IT WASN'T PER DAY...SHE SAID YES IT WAS PER DAY SO I SAID I DO NOT WANT IT...IT WAS TAKEN OFF THE BILL...I TOLD HER THAT SHE SHOULD MAKE IT CLEAR THAT THE INSURANCE IS PER DAY...SHE SAID SHE DID SAY PER DAY...SHE IS A LIAR..WATCH OUT FOR THEIR TRICKS...THEY TRY TO TRICK PEOPLE WITH THEIR BIG WORDS AND LEAVING OUT IMPORTANT INFORMATION SO THEY CAN COLLECT MORE MONEY.

I rented a car from Enterprise in Sacramento, CA on Arden Way b/c my car is in the shop, getting work done on it. Their driver picked me up from the body shop in a red Chevy HHR. Enterprise gave me a Chevy Cobalt, which doesn't even compare ONE BIT to my personal car. I made it clear to the lady, Rachel, that I was not going to be driving that piece of crap car around. She then turns around, and asks me to take the car for now, and bring it back at the end of the day for a larger and different vehicle. She then stated that she'd give me the red HHR that I had been picked up in, but because the car needs "maintenance" before letting it leave their shop. Less than an hour later, I get a call from Enterprise. They said the red HHR was ready for me to pick up. Thinking to myself "wow, I've worked in the car business industry before, and that was some quck maintenance!" Anyhow, the HHR was better than the Cobalt. I get there to pick up the HHR, it's a totally different rep, he takes me outside, does a quick walk around on this HHR, and I was able to point out all the dings, scuffs, and marks on the BODY of the car. I'm 4'11, therefore, I am unable to see the top of this mini SUV. The guy who does this walk around with me doesn't even bother to mention it to me either. I take this car, the next morning, I get up and go to work, I have a flat tire. I put air in it. The next day, same thing happens, and that continues on for the next 5 days that I have this piece of POOP car. I finally call them and asked them to bring a car to me, as I will be at work during their business hours. Their response "I've had two people call off today, I'm short handed bring the car elsewhere b/c :we dont have any car on our lot." (this was at 7:31 am Tuesday morning; they open at 7:30 am how can they possibly already not have any cars for me?) I let it go obviously, it's not worth my time to disagree with these low lives, who work off of commission at Enterprise Rent A Car. I brought the Red HHR to their branch in Roseville, CA, on Sunrise BLVD. I get in, there are two employees sitting there, the guy comes up to help me, while the dumb gal sits in her $7.00 office chair and talks on the company phone with her friends. The guy and I go outside, do our walk around, he thanks me for replenishing the gasoline, asks for the pink carbon copy, they provided me with a week ago. I handed that to the guy. He looks at it, takes me back inside into their dinky little office, prints up this cheapy car thing (that they use so they can mark up all the dings and track the gasoline) on a standard white 8.5x11 in paper. He walks me out the new vehicle they're about to provide me with. We walk up to a WHITE HHR. Same everything, just different colors! I can care less though, at least, I now know I will NEVER purchase a Chevy. We do the walk around, and he sends me away. As I drive away, I see the idiot gal and the guy that just help me, out on the parking lot, looking at the red HHR that I just dropped off. I stopped to let the two cross the lot to get back into their "office." They both crossed and smiled as I drop off. I go to turn on the AC, one of the vent is broken. "Whatever" is what I said. I also, let that go, although it was 100 degrees out that day. 3 days after dropping that red HHR off, I receive a letter in the mail from Enterprises' Damaage something. They stated that I had put a dent on the roof of the car. "WTF" is what I said. For one, the walk around that was done at the first Enterprise, all we looked at was the body, no one mentioned anything about the "roof" of this car! Secondly, when I went to drop off this car over at the other Enterprise, it was not EVER brought to my attention that there had been any kind of damage on this car! And 3rd, I'm 4'11! SERIOUSLY?!?! How could I have possibly even looked at the top of this poopy car and document that crap!?!?!? (well, they figured they can try and scam the short Asian girl I guess!) As of right now, I can't even stand to communicate with idiots from Enterprise anymore! Once my car comes out from the bodyshop, Enterprise will have to pick their crap ar up from that bodyshop! I called my bank today and had them cancel my car b/c of fraudulent charges from Enterprise! NEVER AGAIN WILL I RENT FROM THEM! EFF YOU ENTERPRISE!

I rent from Enterprise fairly often and have always been happy with the cars, the staff at the local Enterprise store and the pricing. I rented over the weekend of July 1st, returning it on the 5th. As always the car was marvelous, the staff friendly and helpful. I was surprised when I returned it though, to be told that my entire deposit of $300.00 had been used and I owed $24.34 more. That was unexpected, as by my calculations no more than $230 to $260 dollars should have been used. Certainly $300.00 as compared to the $167.77 that was on my confirmation of order is a big difference. Please understand that I am not disappointed with the rental and if the charges were correct I have no problem with them, but it seems odd to me.

My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.

My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.
1) On Sept. 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.
2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.
3) we rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- for this policy, we didn't complain about the staff though their service was bad.
4) when we asked for talking with the manager, we were given a phone number to call. When we dialed the number, we were told that the phone number is not in use anymore.

The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- this is the Enterprise policy that exploits customer.
A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise.
Michael

It just happened to my father again. This Enterprise scam is really got on my nerves. Wishing there is some lawsuit to stop these con artists. WILL NEVER RENT A CAR WITH ENTERPRISE. Hope they will go out of business soon.

Enterprise are suckers, they have scammed me by filing a claim that I had damaged their rental car. This car was rented to me as a part of my accident rental by an Insurance company. When I returned the car, they had no employee on the premises to do the walk-around and I had to give the keys back to the receptionist. 15 days later received a call from Insurance company about the "damage". I am absolutely disgusted and will never rent a car with them again, will inform media about their illegal practice & scams. I see thousands of blogs abouth them online about $500 damage scamming.

Enterprise does a good job and provides good customer service. I have dealt with them for a long time and they are always fair.

ENTERPRISE RENT A CAR SCAM as of January 2010:
Enterprise Rent A Car---Florida has apparently entered into a secret deal with SUNPass and the Toll Road Authorities so that Enterprise can now POST CHARGE their customers for alleged Toll violations on "malfunctioning" Transponders that go through toll booths. Enterprise, which is now acting as the Gestapo Road Police, is quick and happy to charge its customers an "Administration Fee" of at least $10.00 per alleged infraction/violation. Enterprise says "we will remove the Post Charges if you can send us proof that your transponder was malfunctioning. Enterprise knows FULL WELL that this would be quite time consuming, and that 90% of the people will not spend the time for a simple $10 or $20 refund. It's a known fact that many of Florida's Toll machines continue to malfunction, as do their transponders. SO, good bye Enterprise, hello their competition ! This change in loyalty will also be directed to all of my employees as well.

I rented a truck from Enterprise in Texas it was checked out before and when I returned it we did have a flat tire. The Employee checked me in and everything was signed off as good. 3 to 4 days later I get a call from Enterprise stating that the tires were all damaged and we had to pay for all new tires around the truck. I said how can you call 3 to 4 days later after it was signed off as good and try to charge me for tires around the vehicle, he said that he could do it and sent me a bill for 526.54 to be paid by me. I am refusing to pay this bill because I did the walk around with them and they did sign off on the contract and neither the Employee or I did'nt see any damage to the tires at that point. I don't understand how they can all of a sudden deceide that the vehicle tires were all damaged when I did have a flat tire upon delivering the vehicle back to them and their Employee did look at the others and never stated to me that they were damaged while I was standing there. They did say not to worry about the flat tire that thats normal wear an tear. Does it take 3 to 4 days later to decide that they were all damaged. I thought that the whole reason that you do a walk around is for each the customer and the employee to agree to the condition of vehicle was acceptable upon the return.

The other thing you could do is take it up with corporate. Call the 800 number and file a complaint.

do you have your copy of the contract? they check the past 3 contracts to determine if that issue has been noted before...

I had reservations for a full size car,uponarrival to pick up the car,I was told all they had was a VW passat.I said I had a full size reserved.He then stated I have a buick with minor body damage in shop.He said he could get that.I agreed and he drove me to buick body shop.He went in got the keys.He showed me the minor body damage and assured me it would not affect the driving.I was running way behind so I took the car.Got home had to clean the car after it had been stores outside.Wife not happy but we left for our three day vacation.Upon returning the car we saw they charged four days.Called they assured me the refund was to be put back on card.Stiii waiting

SAME thing happened to me. NEVER give enterprise a credit card for hold. If they refuse - then go elsewhere - because if they cannot get their money from the dealership for repairs or whatever they have promised, they will bill you. I was billed $196.00 because Go DODGE on arapahoe road in Centennial Colorado verbally gave promise they would pay the entire bill, "whatever it takes" because they had our Jeep in their shop over a month for repair. We believed them. almost 3 months later we get this surprise. I will fight it to the top of Chrysler Corporate, as they are the ones who also told us it would all be covered for the rental car.

I purchased a used vehicle (2005 Chevy Malibu) from Enterprise Used Car sales. The agent presented me with a 106 point inspection prior to to the sale stating that the car had not damage and was in good condition. Less than 3 weeks after my purchase, I noticed noise coming from the front drivers side and contacted Enterprise about the problem. They sent me to the local Chevy dealer who investigated the noise and I was told there is not problem with the vehicle.

The noise began to get louder, I called Enterprise again and they sent me back to the dealer who told me I needed new struts and shocks costing ($1500.00) parts and labor.

My advise to you: (1.) Do not trust an Enterprise used car sales person regarding the condition of their vehicles. Have it checked by a reliable mechanic. (2.) Buy an extended warranty from a trustworthy broker. (3.) Make sure to contact Enterprise before the end of the regular warranty if you find a warranty issued with a vehicle you purchase from them.

Yes! Enterprise is all about deception. State Farm/Fraud set me up with a car from Enterprise because a State Fraud customer slammed into the car I owned. I asked the Enterprise criminal for a small car, and he told me he could let me use a car about the size of a Toyota Corolla. I told him that was what I wanted. When we got to the parking lot, he walked me to a gigantic Chevrolet that resembled a van on the inside. I told him I did not want one of those, and he said in a condescending voice, "It's the only red car in the parking lot." Huh? Looking back, I think he was saying, "Enterprise can get more money from State Fraud if you drive this one." I was in a major hurry, so I took it and left.

I paid Enterprise for 5 days of their insurance because State Fraud would not pay for insurance on the Enterprise car. I flat out told the guy I wanted 5 days of insurance because I thought my own car might be fixed by then. Well, State Fraud took two weeks to tell me that my car was totalled and said I needed to return the Enterprise car once I picked up my wreck check. Enterprise called me the same day and told me I needed to go ahead and come in immediately (before getting my check) to pay for the past 13 days of insurance. What?! I asked and paid specifically for FIVE days of the insurance. I had a huge argument with that criminal and his corrupt manager about contract law, and the corrupt manager told me that a clause about continued insurance without a paper signing was in the fine print on the back of the contract. I looked for it, and he said it would be way too hard to find it right away. He started to pull the contract out of my hand with the excuse that he was going to write something on it for me. I resisted and kept reading. I could not find the clause. He pulled the contract all the way out of my hand and used his excuse again. After about 30 minutes, I decided to give them a spec of the benefit of the doubt, and we negotiated that I would pay for 6 of the 13 days. The next day, I read the entire body of fine print on the back of the contract. The clause was not there! This criminal flat out lied to me in front of a room full of his customers. I naively assumed he would not dare do that, but he did. What a low life ###!

I looked on the internet to see if anybody else has had such an experience, and I found a whole universe of information on the corruption of Enterprise. There are even websites dedicated to hatred for Enterprise's corruption. I can't believe they are still in business! Why are they?

Tell everybody you know what a scummy business Enterprise is, and tell everybody to spread the word as far as it can go. Dateline and 20/20 would love to know that the number 1 car rental business in the United States is blatantly deceptive toward its customers and that they are thieves who are no better than serial pick pockets. As far as I am concerned, Enterprise might as well be stealing stereos and televisions from people. Yes, they are on that level. The whole country needs to know this. Spread the word and tell people to keep spreading it, and flood the news organizations with what you know about that rotten company!

NOTE EVER AGAIN WILL I RENT FROM ENTERPRISE!

I had booked a vehicle through the Abbotsford, BC Canada South Fraser Way location on December 20th, 2008. I specifically asked for a full size vehicle since I was traveling in winter like conditions. I was picked up from my home which is approximately 20 minutes from the rental location. When I arrived at the rental location, I was told that there are no full size vehicles available and if I wanted a vehicle I would have to rent what was available which was a compact. I immediately asked to be returned to my home. I noticed a truck in the lot and thought it would be fair if the rental company provided me with the free upgrade since they were the ones that screwed up. The assistant manager said that she did not have the key, providing me with the excuse that one of the employees mistakenly took the keys for the truck home. A couple of hours after returning home I was contacted by the manager at the rental location. The manager explained to me that if he were to give me the truck as a free upgrade he would be fired. I explained to him that I was a corporate client, and that I rented from the location over 60 times in the past. I admit I was a little upset. His response was that he was sorry and that he couldn't help me out. I explained to him that I understood his position, but that it was their fault for initially for saying that they would provide me with a full size vehicle. i explained to him that i would be reporting this behavior to the President of Enterprise. His response was I don't really give a ### Sir.

Jack yes I agree I am responisble for the car, however if I pay a deposit of 200.00 and authorize that amount only, why do they have the right to deduct an additional 200.00 without my consent?

Our car's extended warranty covered all but a few dollars of the rental. This additional 200.00 drained out checking account, made us acrew a huge NFS fees. Normally we are not that close, but with several unexpected emergenices it happens. We thought we were O.K. with 200.00 left in checking.

Our portion of the rental came to 60.00.

I also believe if Enterprise will be closed on a day the car is due back, they should advise. Last time we rente a car through Budget, we called and asked if we could return it early on a Sunday. All the local locations were closed, however the Airport location was open and we returned it there. They did not ask for a deposit as our insurance paid for the car due to a deer strike. If you know there will be charges due on days they are closed you can arrange to take the car to an open location. You should be given that choice.

I do hate class actions suits but based upon principle alone I believe Enterprise Car Rental Agency should be taught a lesson. Please let me add the following complaint I have with the company. I want everyone to learn from my experience.

Warning: Do not rent from Enterprise car rental agency. There are many other reasonabley priced car rental companies who are honest and not out to commit fraud.

In November of 2007, I rented a car from Enterprise Car Rental agency at the Pittsburgh airport. The rental period was for two days. As instructed, I returned the car in the Enterprise car lot at the airport and returned the keys in their dropbox and flew home. The car was returned in the same pre-rental condition with no damages.

One month later, I received a damage report and a request for payment for repairs done to the vehicle. Total cost of repairs $433.20. I responded with a letter stating I was declining payment since I am not responsible and did not damage the car. I received another letter stating Enterprise would automatically charge my credit card they had on file for the damages. I responded again stating once again how I was not responsible for the damages, and Enterprise did not have permission to charge my credit card. I closed my account to prevent the latter. I did not pay them.

Their claim is that if a car is returned prior to regular business hours then I am responsible for any and all damages done to the vehicle (as outlined in the contract we all sign). Enterprise has turned the case over to a collection agency and they have now marred my credit. They have nothing to lose...I have everything to lose. Please be careful with whom you rent a vehicle from so you don't have to endure the same fraud I have now been privy to.

I rented a car from Enterprise. I needed the car for one day. They told me they had to hold 250.00 on my card until I brought the car back and they would refund the balance to my card. My contract quoted $50.99 (tax included) a day plus $20.00 for insurance which would turn out to $70.99 a day. I picked it up on a friday ( Labor day weekend). I used the car Saturday morning. The car was supposed to be back by 1pm . I called to let them know I would be about a half hour late. I got voicemail. I assumed they were closed . I decided to keep the car and return it sunday and just pay for the 2 days. I returned the car sunday afternoon, dropped the key in the drop box and went home. Tuesday morning I called to see what my charges were and when they were going to credit my card for the balance owed to me. The supervisor tells me that because they were closed on Sunday and Monday I am responsible for the car for 2 additional days, and they are charging me $89.00 a day(50.99 for the car, 7% taxes and 5% for security. None of which was ever explained to me during the time of pick up. So I'm being charged for 4 days in total although I only had the car for 2 days. They also tacked on some extra charges. I explained to the supervisor that no one advised me of the charges during closed hours and my contract fees are $50.99(taxes incl.) plus $20. for ins. She tells me the only thing she can do is let me use the car for 2days or take one day off and charge me for three days. I asked her if they charged me for 3 days what would the charges be she said $252.03 . Does this sound like a rip off or what? I am interested in a class action suit lets get it started !

This is nothing compare to this company charging my credit card without my permission when a third party was to pay for all charges for this rental and then had the nerve to state that I had authorized it and overdrawn my account over a hundreds and now I have to fight these charge's with my bank and this is not the only time. Many years ago there put on my credit report that I had lease a car with them which i never did in my life and I had to dispute it with all credit bureau's and I won because fraud was committed but no charges was filed against them and they got away with ruining my credit and commit a crime and getting away with it. I'm so tired of this company cheating the customer's and committing fraud as well. The only reason why I got the car from them is because the dealership contracted only with them, so I had no choice. So if I ever get work done on my car i will go else where and bill the dealership myself. Enterprise Car Rental HAS NOT HEARD THE LAST FROM ME YET AND IF THERE CAN BE A CLASS ACTION LOSS- SUIT PUT TOGETHER AND THERE IS AND ATTORNEY THAT WANT TO TAKE IT ON.

I am extremely frustrated with Enterprise as well! They charged my credit card twice with out notification, My car was at the dealership for service, and the service department contacted Enterprise with the P.O. # the same day to be billed for 10 days of coverage. Enterprise charged my credit card anyway. I had to leave work and go there and explain to them the situation, because noone could understand anything over the phone. And I had to wait 2 days before the money was returned to my account.

This happened in February 2007. Then, in June 2007, they charged my card again - 4 months later! I called Enterprise, and they stated that my dealership declined to pay 2 of the 10 days I had the rental car. Why was I not informed of this in February or March, and why did no one call me. They told me someone left a message for me. First of all, I had given Enterprise my contact phone number 3 times during the ten day course, which they never used either time before charging my account. Once again, I had to make several different calls to get that straightened out. And again waiting two days to get my money credited back. When I complained to them in March, they offered to send me free rental car coupons, I have yet to see those, not that I would use them anyway, because surely they would try to charge my credit card somehow even though THEY say the rental is free!

And how long are they supposed to keep someone's credit card information on file, anyway? Is there a law against that?

I agree with you... someone rented a vehicle in my name at enterprise car rental in chicago... i have never been to Chicago other than a flight layover... enterprise keeps speaking to me as if i was the actual person who rented the car... i have been on the telephone and internet from 1120am and it is now almost 4pm and i am still haven't been able to speak with anyone that could help me with this. To top it off i was getting married in another state during this incident.

Just because an insurance company is paying the rental fee it does not mean that they are responsible for the car - YOU ARE! That is what the card is for!

I rented a car from Enterprise on 5/15/12 and as always walked around and looked for any damage on the car and did not see any.
I had the car for a week and when I returned the car, she (agent) said, that it had a 6" dent on the driver side door and asked me to look at it and I could not see any 6" dent.
I could see two small nickel size dimples and that was all I could see and they could have been there when I rented the car, being it depends on the sunlight and angle you are looking at the car.
I would think that if it was a 6" dent I would be able to see, but I could not and she rushed me into the office and said she would have to put my decuctable on my credit card that I used to rent the car and that she had to put it on the card before I left their office.
They added $500.00 to my card and said, if the damage is less they would refund the difference, but I kept saying I don't see a 6" dent in the door and they kept saying it was there and I would have to pay for the damage.
I felt like this is some kind of scam that Enterprise does often.
Let's just say I will not be using ENTERPRISE the next time I rent a car.

They are threatening to me also. I have paid them and someone has not recoreded it or something. I have all the information from the credit card company and they should have it also. I received another call tonight and they say they did not recieve it. I told them I would pay another $250 this Friday as I rent by the month and pay weekly. I tried to leave a message again but it seems this new manager has done away with this too. This is in southern CA in Laguna Niguel, CA and her name is Stephanie. The former manager Erica was so nice and accommondating. I have rented there for one year this week. That means I have spent about $13, 000 this year at Enterprise. I think a long term customer like me should be treated better by Enterprise. Obviously, that is not their policy. Stephanie threatened to report the car as stolen to the police when indeed I have paid. What the hell is that? I think I will go to another rental agency and maybe seek legal advise also. Anyone who has sued them, please let me know.
Thank you for "listening".

I was sent to Enterprise rent-a-car by Future Ford of Clovis Ca. because they damage my car and they sent up the rental at no charge due to there error of damage to my car. So I went down to the car rental to get the rental on March 22, 2007 they told me that they needed my credit Card for only a preauthorize of 50.00 for gas purposes only by Enterprise rent-a-car only because the dealership will not pay for gas or tax. The only reason why I pick up the rental is because I'm disable and I needed a car for my doctor appointments and the dealership owed me this. The Ford Dealership contracts with this rental Company which was on the dated of March 22, 2007 and the Dealership ship is billed for the whole rental not customers and on contract it stated that as well and the Manager who approved this was Chris Klien of Future Ford of Clovis Ca. My credit card was on file for this contract by their request to make sure that the customer’s car came back with a full gas tank which it did and was that was verified by Assistant Manager by the name Angelo Young and his assistant Nathan of Enterprise rental Car in Fresno, Ca. Mr. young checked gas, mileage and closed my account paid in full. All I paid for was the tax which was 17.86 which was cash because I didn't want my card used at all. Then Mr. Young stated that everything cleared and they would never charge my credit card. Since check out date I have never conducted any business or authorized any charges. So on May 23, 2007 they charged my credit card without authorization or being notified of this charge which overdrawn my account over a 100.00 because this account only had very little money because I just opened it for little transactions only and I didn't use it but a few times so these charges damaged my account and so I had to close it and all those over charges for the few charges I had done and all the overcharges fall on me behind this unauthorized charge which was not bill to be charged for at all.

The driver's side mirror was dangling loose when we went out to the car at our motel in Moab. I taped it onto the mount and when we got back to the intake center in Salt Lake City explained to the young men there what had happened. They took the mirror off and found a plastic ring that held the mirror on the mount had cracked. The repair seemed minor. When we got an itemization we discovered that we had been charged 250 for the repair because we had left 250 on a charge card and all of it was there. The claim says that a 100 part was used with 60.80 in labor including painting. There was a charge for 17.20 for paint. None of this is remotely believable. I believe that the plastic disc was inserted, the mirror was put back and various charges were added on to use up the deposit.
I would not use enterprise again and urge everyone to be careful,

Fresh out of college I worked for Enterprise for about six months. It was pushed to sell insurance even if they had their own or used a credit card that covered it. We were taught scare tactics to convince the customer to purchase the extra insurance. Enterprise made a lot of money this way on this needless coverage. Each employee had to meet a quota (up sale) and the ones that were very good at conning the customers received bonuses and were considered for advancement. Our branch did not have a drop (bad area) and the contract never ended on a Sunday. It was all about the money! I will never ever rent from them!

I have been renting from Enterprise lately & i was very happy until recently, they over charged me on my rental for a Vauxhall Mereva i was charged £75 instead of £44 for the special weekend, i mentioned this to them & i was fobbed off they told me the prices may have gone up so i accepted that, after a few hours of having the car i got a puncture, there was no spare tyre & jack in the boot just a stupid puncture repair kit, so i phoned the AA because Enterprise was closed i only had the car Friday half day Saturday & Sunday & Monday half day & lost out on Friday nights rental because of the tyre, the AA man came & said the tyre was damaged on the tyre wall & could not be repaired, i phoned Enterprise in the morning & they told me i would have to pay for a new tyre which was £65 so i had to spend my Saturday morning having the car tire replaced at Kwik Fit at my cost, when i eventually took the car back on Monday morning i mentioned the £75 i was charged & showed them a print out from the internet on a group C car they then apologised & refunded me the £31, just over a week later i received a letter from Enterprise saying that i was not covered for the AA even though they supplied me with the telephone number in case anything went wrong they admit there was an operator error (the AA said they would put the kit on for me but never did they just left without doing anything because the tyre couldn't be repaired) they are now saying this operator error is being passed to me & i am having to pay £72 call out charge, if this is how they treat their customers i am no longer a customer & i am in the process of speaking with trading standards about this, Enterprise are are ok when all is going well but if anything goes wrong then they jump on you like a ton of bricks, all this for a tyre puncture which in my opinion is wear & tear.

I had rented a vehicle from Enterprise and I had a non-vehicle incident. When I checked the car in the lady who checked me in would not have seen the problem had I not brought it to her attention.

Someone had come along and either knocked the rear view mirror off on the drivers side or they had used something to pry it out but left no marks. I took a picture of the vehicle and hopefully can attach it to this email. Enterprise is now trying to charge me over $200 for damages which I did not cause or create. The lady that checked me in went around the entire vehicle and found nothing wrong. Remember, I had to show her the rear view mirror was missing. Now they are stating there was other damage to the outside of the vehicle. The damage that their employees did not notice or make any comment about. Yes, the ladies boss came up and she also checked the vehicle over from stem to stern and found only the rear view mirror missing and NO damage, or so she stated, and did not incorporate it into the report she did. I gave them $25 for the rear view mirror and stated if they found it was more than that they were to contact me and I would get the rear view mirror here in my town and ship it to them for installation. I tried to attach three or four photos I took of the car on the left (drivers) hand side but was unable to do so. They are available on request.

Enterprise is taking advantage of the consumers. Here's our deal. Our Insurance Agency arranged with Enterprise a rental car within the price amount to be paid by the Insurance, while our vehicle was getting repaired. Enterprise requested a card for file, which I can understand. They immediately withdrew $50 twice and credited us back that same day. Okay now they have $50 from us as a "down pmt" to be returned upon return of the vehicle. The rental was picked up at the Auto Collision place where the Enterprise representative met us and others with pre-prepared paperwork. When we returned the vehicle, the auto body shop indicated we leave the vehicle there. I asked that someone inspect the vehicle. The gentleman there did the inspection. I then immediately called Enterprise and told them we dropped the car off at the body shop where they told us to leave it and the guy there did the inspection and everything looked good. I asked about getting our $50 back; he said he would be on his way to pick up the car and once he got back to their place of business he would credit us back. Well low and behold, instead of crediting us back $50 - they charged an additional $285.97 without notice! When I found this out, I immediately called... took several phone calls, nonetheless they indicated we obtained additional insurance. We never requested additional insurance! and further more, the Insurance made the arrangements. I am fighting with them now to get our $335.97 back. Plus they didn't even notify us of the additional charge. Do they think because they have a card on file, they can charge whatever the hell they want! I think their outta be a class action lawsuit! (I will check into this, my daughter works for a good lawyer).

I rented a car on 11/15/07, with billing to be handled by my Insurance. When I retuned my vehicle on 11/27/07, I was informed that I had out of pocket costs totaling $280.15.

Apparently, I was covered for a vehicle @ $27.99 per day and I was rented a car @ $47.99 per day. I was unaware that the insurance company did not cover the car I rented in full as I was told the vehicle rented was comparable to my personal vehicle.

When I attempted to discuss this issue with Matt, the Rancho Santa Margarita Branch Manager, he became belligerent and argumentative.

Matt had indicated that because he had circled the amounts on the right had side of the rental agreement that I understood I was renting a car that was not covered in full by the insurance company. I submit that the amounts in this column, to the consumer, are ambiguous at best. In any event, the amounts were not discussed as he claims. Furthermore, the amounts in the column do not clearly indicate what the charges are for. In fact, five out the six entries in that column, with the exception of the fuel cost line, mean nothing to the consumer.

The verbal representation made to me at the time of rental did not indicate that I would be responsible for any rental charges. Furthermore, I signed or initialed seven items on the rental agreement indicating agreement to the terms. I would think that I would have been asked to initial or sign the daily rental amount when two different amounts appeared on the contract.

Enterprise employs of a bunch of scam artists who engage in predatory practices and the parent company ought to be ashamed.

I sent them a letter to their customer service address and what a surprise, no response.

I rented a car for a day to visit my brother as he was having open heart surgery about 200 miles from my home. The surgery was delayed so I informed them of it and asked if returned the car in the morning would their be any additional charges. she said there actually would be a 19.30 credit to my account after the question , her statement was true, but not the correct answer. I returned the car the following morning at 9am as she had specified and the "credit" was a actually what was left of a 100 deposit they charged me the previous day. had I known they were going to charge me another day for the rental, insurance and damage waiver. I would have returned it later in the day instead of rushing to get there at 9 am. I felt I was mislead because my question was specific. "will I be charged additional if I bring in the car later " I read the fine print and it says they can charge for that. They also charged me for a gallon or two of gas though I has filled the tank as well, AND when i gave back my sheet at check in, there was scribbled in something about a 100 detail charge for smoking, something that I never agreed to or even was aware of. These people will squeeze every dime from you that they can get. They were nice to me, but so what!

They may be nice but their prices are a rip! $635 for a week and four days in a compact! What a rip off!

Absolute scam artists . Dealing with a rude supervisor named Dora who asked me to write a check for $32,00 and now I’m getting billed $1000 for the deductible which I would have paid today except she cut me off and was rude thinking she was a customer being harassed for the past 8 months

RA# 29GL55

When I picked up my rental car there was only 3.1 gallons of gas in the tank. When I returned the vehicle there was in excess of 9 gallons in the tank. I want reimbursed for the additional 6 gallons of fuel that I put in the car! Your local office refuses to do so.

Location:

55 11th Street

Pittsburgh, PA 15222

[protected]

Booked reservation. The car was not ready as agreed. When became available they gave to another customer. I waited over 2 hours and never received a vehicle

I rented a car from them 6/29/2023 and returned the car 8/1/2023. After then, I got charged on my credit card on 8/9/2023 with the amount of $16.60 as "enterprise rent a car". I called them and they told me it was toll. And then I got another charge of the same amount on my credit card again on 9/29/2023 as "ERAC TOLL". They duplicate the charges.

Whoever this jasmine lady is very rude nasty and the guy Kendall Haynes is a good [censored] worker but she going to mess that up with the attitude etc. She making that branch go down sad.com smdh.

I rented a car from this location. I called & talked to the assistant manger and explained I was filling up the car with gas & I would like to drop car at the London Airport instead of at 288 Horton Street. He said no problem. I now have a charge of $125 that I was not told about.

I’m a corporate account with the state of California renting every week branch manager at the Livermore office told an employee to not skip anybody in line and not to help me so I waited for almost an hour and then other people after me were getting help with a intermediate car they were leaving before me.

We had to rent a car since our automobile was in an accident. our insurance company send us to Enterprise. Needless to say our car wasnt done within the

I am wrongfully being charged for a citation that could NOT have been me.

Good morning,

No one has called me in reference to you guys taking my money of almost over $800 and can’t tell me why. I am very upset over this and have complained several times to several people and no one has resolved this only ignored me. I need help and no one cares.

[edited]