CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #382-401

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Overcharged on insurance

Sandraha of Waunakee, US

Jan 22, 2022 3:53 pm UTC

Resolved

Replied

I rented a car from Enterprise located at above address from December 29, 2021 and returned it on January 6, 2022.
Sparkle Autobody located at 1 Sparkle Court, Madison, WI paid the first three days of the rental and I paid the balance.
When I rented the car the member of Enterprise offered me the option to buy insurance for the rental car. What he didn't tell me was it would be a daily charge instead of a one time charge.
I called Dan, the manager at the rental sight and told him about the overcharge on January 14th. Dan greed that I had been overcharged by the daily rate portion of the charge and I would pay the one time charge. The credit didn't happen so I called Dan again on January 17th and he said he would follow up with their accounting department to remind them to send the refund and would get back to me. He didn't call me back so I called him again on January 20. Dan didn't return my call again. So I'm reaching out to you to settle this and please credit my account in the amount of $292.27. My address is Sandra Hardie, 2911 Blue Aster Blvd., Unit 4413, Sun Prairie, WI 53590, email [protected]@sbcglobal.net, phone number [protected]. Thank you!

Desired outcome: Refund of overcharged amount of $292.27

Enterprise Rent-A-Car response

Jan 26, 2022 3:48 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Sandraha, for your safety and privacy we ask that you send us your personal contact details by email to Care@Enterprise.com include the full details above, and your rental agreement number so we can look into this with you. Thank you. - Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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