CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #842-861

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: overcharged damage claim ( 2 comments)

Shan123456 of Harleysville, US

Aug 23, 2010 3:27 pm UTC

Verified customer

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My friend and I rented a car from enterprise at the sheraton 15 s. 36th street philadelphia, pa office on 8/4/2010. Since we only needed it for one day, so we decided not to buy the damage insurance, and everything was fine until the next day when we returned the car. There was suddenly a dent on the roof, an enterprise employee insisted I had to fill a report and pay for the damage. Two weeks later, I got a letter from enterprise that the total amount I have to pay is $2844.46 which includes new parts ($366.25), labor ($1382.50), materials ($178.20), administrative fees ($150), loss uf use ($574.82), and diminishment of valuse ($192.68). I found it's absurd. I took the picture of the dent when we returned the car, and it's only a small one. I believe enterprise overcharged it, and I seriously doubt that the dent was there even before we rented it!
Enterprise needs to resolve this matter correctly as I did not do any damage to the vehicle at all and even if I need to pay for the dent, the repair fee is still too high.

Enterprise Rent-A-Car - overcharged damage claim - Photo 1

Enterprise Rent-A-Car - overcharged damage claim - Photo 2

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Hi, Ayayolaw

Thanks for the heads up, unfortunately I'm an international student so I don't have a car insurance and a rewards credit card. That's what make me frustrated because I have to pay those money out of my pocket and it's a big amount for a student...

Enterprise Rent-A-Car response

Aug 25, 2010 2:01 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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We've already responded to this same complaint that was made on PlanetFeedback.com at http://www.planetfeedback.com/blog/overcharged+damage+claim/326727

There we replied:

I apologize that you feel you were overcharged. Our Damage Recovery Unit (DRU) is best to handle this with you and can be reached at 800-327-0421.

Please remember that when renting a car, you agree to being responsible for damage to the car and the costs included. This is why we offer coverage - it's also suggested to check with your personal insurance or credit card company to see if they cover rental damage.

- Elizabeth with Enterprise Rent-A-Car

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

2 comments

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Ayayolaw

Costa Mesa, US

1 comments

Ayayolaw of Costa Mesa, US

Aug 23, 2010 3:33 pm UTC

Do you have your own car? If so, your car insurance for that car may cover this damage. Also, if you charged the card on a rewards credit card like United Visa Mileage Plus, or Amex Gold, etc, there may be coverage by virtue of your using that card. You may already know all this, but figured that there was no downside to making the comment.

Mrknowitall

53 comments

Mrknowitall of US

Oct 27, 2011 3:11 am UTC

You need to stop being a deadbeat and pay for your damage.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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+1 (866) 458-9227

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+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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