Enterprise Rent-A-Car review: Jeep rental

Car Rental Experience – A Complete Nightmare Contract 9XL3FZ
I originally rented an SUV for a week and a half, which I later extended to just over two weeks.
First Impressions:
The vehicle had a few minor issues right off the bat—namely, the clock was set incorrectly, and the engine sounded loud and ran a bit rough. I didn’t think much of it at the time.
Problems Begin:
Soon after, the key fob died and triggered the car alarm in the hotel parking lot. I went out of my way to a local Enterprise location across town to get a new battery, but even after the battery was replaced, the lock/unlock buttons still didn’t work.
I called Roadside Assistance and was told the doors would unlock if I held the fob near the handle. That turned out to be false.
More Alarms and Misinformation:
Coming out of a store, the alarm went off again. I called the Mt. Pleasant Enterprise location, and they assured me I could swap out the vehicle at any Enterprise location—also untrue.
I tried calling another Enterprise just off the interstate along my route. They told me they had no available vehicles. I then contacted the Tri-Cities Airport TN location and was told they couldn’t help either.
Stranded and Embarrassed:
Later, after a workout at the gym, I returned to find the car wouldn't unlock again. I used the manual key, which triggered the alarm for the fourth time—and this time, the vehicle wouldn't start at all. A woman even came over to check if I was okay due to the commotion.
Enterprise dispatched a tow truck with a 45-minute ETA. I had to unload around a dozen bags and wait in the parking lot, feeling very conspicuous as people stared.
While I tried to arrange an Uber, I learned that Enterprise doesn’t release their Uber request until the tow truck arrives. To make matters worse, there were no Ubers available in Bristol, VA. Not wanting to be stranded for hours, I finally booked my own Lyft back to the hotel.
Final Stretch:
I loaded all the bags into the Lyft, got to the hotel, unloaded everything in the lobby, and hauled everything up to my room.
The next morning, I loaded the bags again, this time onto a luggage cart, and met up with an employee of mine who gave me a ride to the same airport Enterprise location that had refused to help me the day before.
Even then, it took over 30 minutes to get a new vehicle because they had trouble swapping it in their system.
When I returned my swapped rental to the original Mt Pleasant SC location, I asked to speak with a manager. After waiting some time, I left a printed copy of this note for her and asked for her to call me. She couldn’t be bothered and NEVER called me.
Summary:
This was, without question, one of the worst rental experiences I’ve ever had—multiple vehicle failures, misinformation from staff, no support when stranded, and an overall lack of coordination. Completely unacceptable.