Enterprise Rent-A-Car reviews and complaints 1
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Enterprise Rent-A-Car - false damage claim
I am being accused falsely of damaging a rental car from this business. On 10/17/2019, I turned in the keys to my rental car, after I had walked all around it checking for damages and found none. While I was checking out the keys were given to an employee to drive around to the back of the building. When I exited the building a couple minutes later the employee was still clicking the alarm button on the key to try to find the car. The parking lot only had maybe 10 cars in it at the time. But I still had to point out the car do he would stop setting the alarm off. A couple hours later I got a call from Enterprise asking about damages to the car! I am now having to try to fight this ridiculous claim, probably from an intoxicated employee on the job.
The complaint has been investigated and resolved to the customer's satisfaction.
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