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Enterprise Rent-A-Car

Enterprise Rent-A-Car review: false damage claim

T
Author of the review
10:59 am UTC
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I am being accused falsely of damaging a rental car from this business. On 10/17/2019, I turned in the keys to my rental car, after I had walked all around it checking for damages and found none. While I was checking out the keys were given to an employee to drive around to the back of the building. When I exited the building a couple minutes later the employee was still clicking the alarm button on the key to try to find the car. The parking lot only had maybe 10 cars in it at the time. But I still had to point out the car do he would stop setting the alarm off. A couple hours later I got a call from Enterprise asking about damages to the car! I am now having to try to fight this ridiculous claim, probably from an intoxicated employee on the job.

Enterprise Rent-A-Car response
Oct 30, 2019 3:48 pm UTC
Enterprise Rent-A-Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Trudyf, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the claims, reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.
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