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Enterprise Rent-A-Car
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4.1 14 Reviews 939 Complaints
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Enterprise Rent-A-Car Complaints 939

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As for us personally, we have been renting cars consistently about 6-8 times a year to do road trips to Edmonton & have never had to deal with a situation like this before. We mainly rent through Avis and National (no complaints, both good). I would suggest no one rents from Enterprise unless they make changes to their inspection procedures. Since August...

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My greatgrandpa passed away, so I was renting a car for the funeral. I did lots of research first to make sure I knew all I needed to know first. I had found on enterprise web site if you useing a debit card could complicate things. I read you needed driver's license and to present two different form to indicate current home address. With the declaration...

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Enterprise Rent-A-Car A very rude whitney, assistant manager a enterprise reservation 1872780855

Dear Enterprise
I am a person who rarely voice out dissatisfaction. My recent experience with Enterprise located 4635 N 7th St Phoenix AZ 85014 took the cake.
It all began Friday morning when I reach out to the this location requesting for pick up [so which Enterprise has been advertising and known for]. A very dry voice answered the phone and blatantly said she does not the resources to be me pick me up over over the next hour. She told me it is not in the policy. She added, I made the reservation less that a week and there are over customers ahead of me. She said the shuttle has left and the next route is at 2:00 in the afternoon. I ask the lady who she was. She said her name is Whitney just like the singer and she is "the Assistant Manager". She said she has never known Enterprise to pick up customers and she has been as this particular Hub for two years. Of course her statement was incorrect. I have known Enterprise to go above and beyond in the sprit of customer service. I told her I need to be in Tucson at 2:00 PM to attend my girl's wedding. She said she spoke to her manager and the earliest shuttle pick up [which is 4 miles away] is 1:00 PM. I told her the wedding OVER by then. She said. get an Uber and will see you soon. I called Uber and took the rental attended at wedding. As I was driving home last night, the experience resonated on me. Whitney was dry and rude and does not not have an iota of customer service. Instead of returning the rental on Sunday, I decided to return today. Guess what happened upon my arrival? The "Assistant Manager" Whitney approach me as ask me how was everything. I told her she was rude over the phone and needed sensitively training. She said she was not rude and CAN NOT TALK to me. She walk out on me walk across the lot. I was left out and bothered to approach or assist me. I trust if you cameras to confirm what exactly took place. I went inside and told the manager Whitney walk out on me. Instead to the Manager apologizing on what transpired, he had another associate assist me. Instead of apologizing on Whitney's rudeness, no one bothered to apologize. I have to say, it was the worse experience over the past 20 plus years. I was left unattended. I felt so disrespected that I decided to walk home. Enterprise needs to hire better capable personnel with excellent customer service.

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3:40 pm EDT
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Enterprise Rent-A-Car Accused of damage

Yesterday I got a call from Enterprise in McKinney TX stating I had damaged the car. The minute I picked the car up it had no gas and was pulling to the right bad. I'm thinking okay it's a rental. Well a few days later I wake up to the front driver tire completely flat. My mom had a stoke so I had to get the hospital. I changed the tire & bought a new one at Princeton tire. Called enterprise Corp they said I would be reimbursed. As I left the tire place it was still pulling strong to the right. Hindsight should of had the passenger front tire checked. Well it had a blowout. Both front tires had absolutely no tread and the steal belt was visible. Now enterprise is trying to blame me. The woman at enterprise was extremely rude & stayed I am responsible. Well I'm sorry you sent me a very dangerous defective car that could have killed me if the blow out happened in a busy area. I did trade the car for another car because it was simply to. dangwrouis. But the tread wear on both tires were so bad there is no way I could have done the damage. Don't rent from enterprise - if any thing happens it always your fault. I had talked to corporate twice and local branch 3 times during these issues. I was told they didn't have a car available when the first tire had an issue. But they have denied that as well. Thankfully I took multiple pictures. But still in a battle with them - but McKinney TX Enterprise - stay away from them. Who knows how long I will have to deal with all of this mess. K Smith

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12:47 pm EDT
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Up until yesterday, I had a great relationship with the former manager, Erica. Prior to that it was OK and when Kazzie Yang was there it was horrible (being yelled at and disrespected in person and on the phone.) Yesterday I met the new manager, Alex, who seemed personable enough. Prior to arriving I had a problem with a reservation that I could not...

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Enterprise Rent-A-Car Enterprise gulfport, ms

I received a dirty car they cleaned everyone car but mine as I waited in line outside and watched I was charged extra day I turned car in a day earlier than friday was charged extra Saturday never received my refund returned car same way I got it poor experience I thought at least I would receive clean car especially since we are dealing with covid

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August 25th, 2020 I reserved a luxury car for delivery at a local Joe Hudson's Automotive. Upon arriving at the automotive repair shop and submitting my vehicle for repairs Tristan from the Enterprise city Enterprise Rent-A-Car arrived with my luxury vehicle. However, he would not let me drive off with the vehicle because I could not produce a hard copy of...

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15 days after returning my rental I have yet to receive my $200 deposit. While the customer service line seemed to understand my issue, they could not offer me any resolution as they do not see the issue. I was explicit with the sales member at the time of pick up that I would be using a debit card and thus needing the deposit to be returned on the...

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I picked up my car in Durango Co. I was surprised at the lack of customer service. They handed me my paperwork and keys and told me to go find the National lot #7. They did not walk to the car with me and do an inspection so that we would both be aware of any cosmetic damages like I've had happen every other time I've picked up a car. I noticed what looked...

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Never had a problem with Enterprise before today. As my husband was following me to get gas, he noticed I didn't have any brake lights. I have had intermittent rear camera, traction control lights come on as well as intermittent tire pressure sensor come on in the past month. The rear camera has not worked for over a week until today and the traction...

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Enterprise Rent-A-Car lost of money

I reserved a car in 07/28/19 on my birthday. Upon going to pick up. I was told that my name was on the "do not rent list" bcause of a damage vehicle i had back in 2014. Given a no. to call for resolution. Disputed it and they sent me a picture of a vehicle with a scratch. i was then told that acct was handled by First Financial and make payment @ www.claimtopay.com. Went in on 11/15/19 and made $100.00 payment. Went in on 01/03/20 and made an additional $100.00 payment. Phoned First Financial @ 855-282-1465 to see how much I owed on the debt. Was told that there had not been any activity on the acct since 2014. Had no records of my payment. instructed to call Enterprise. Spk with 3 different reps @ Enterprise, who told me they could not find the acct and they did not know where the money was. We are only talking 6 years ago, how could you not know, what kind of system is this. Left me with they would have to do an extensive search to find where the money went. I asked whose web address is that. They say it is an old website of theirs and they have since obtain another site. I asked since July 2019, which is when the site was given to me. They said no, it has been about 5 years. Out of my money and my name remains on the "do not call list>

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I rented a Dodge Charger from the Las Vegas McCarran International Airport from December 24th to 28th, 2018 (more than a year ago). This was almost a brand new vehicle with less than 8000 miles driven when I received it from Enterprise. During this rental period, the left front tire had a manufacturer defect in which metal wires were protruding from the...

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On nov 6 2019 I rented a car for a round trip to ann arbor mi from pople bluff mo the ad on tv is a total lie they will not pick you up I ask them if they pick you I was then told they might if you livee close I live 30 miles south in a small town in ar this is what my compliant about is the tv ad miss leading public with their lieing I think that I smell...

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Enterprise Rent-A-Car fraudulent damage

Picked up a rental supposedly with no damage listed on the initial contract. The contract also was missing information including the price of the rental. It was written because their printers were not working. They told me of I had any concerns I could have a walk around by an employee to check for damage. I immediately saw a scratch and requested the walk around. The employee "noted" the scratch and told me I could go, without providing anything in writing. The employee never looked above or below the vehicle. I requested he provided me a written slip. I had no idea that the roof or undercarriage needed to be checked until brought the vehicle in to be dropped off. When I dropped off the car they told me there are 2 dents on the roof of the car which was never checked by their employee. Now they want to put their claim through my insurance.

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Enterprise Rent-A-Car Deposit return

I have never been so frustrated with enterprise as I have been now since I started renting from you guys in june of 2017. First I will say that ever since you guys removed brandon and his crew from the sahara location in las vegas, nothing has gone right! Brandon and his crew were absolutely amazing. Every time I went to rent my car they greeted me by name and knew the twins. The entire crew was always so extremely friendly and helpful.in feb of 2019 when I went to pick up my rental he heard me mentioning on the phone about my brother passing and they made me feel so loved with the condolences they gave to me. Speed up to april 2019 when I rented a 12-18 passenger van for a family trip. The crew that was there was allllll new. Friendly, but I was skeptical. They were nice enough to apply a "military" discount once they saw my usaa credit card. Once I returned the vehicle I never received a call as I did before with brandon and his crew to close out my rental contract. I called and they were nice enough to apologize and say the only thing was that the tank was not on half a tank and claimed they were going to charge me extra until I took off of work and went to show them I took a picture right in front of the facility that should the tank was well pass the half mark. They handled the situation.in may of 2019 we rented a car from the denver holiday inn airport location and aside from being charged a toll fee weeks later the experience with them was okay. Now speed up to the recent rental, oct 31 2019 confirmation #7kfq0q. It was for a quick getaway in which we ended up coming back a day early due to a work emergency for my fiancé. At the time I spoke with leon and he said he would take a few hours off once we returned the rental. He called me saturday morning after the rental was turned in friday evening and explained the charges. Tuesday I just so happened to view my bank account and instead of being refunded the deposit I was charged for it. I called the rental location and a little boy named gustavo answered and said "oh yeah I was just looking at that and I made a mistake!" I was very upset and irate explaining to him that now with $400 plus being held on my bank account because of an error it is going to cause things to bounce on my bank account such as my rent and electric bill payment. He just very plainly said "sorry I fixed it". I asked to speak to a manager and rebecca came on the line and when I explained to her that a simple "I fixed it" is not going to stop me from looking bad and being humiliated with my leasing company and electric company. Rebecca stated to me that if there are any late fees and other fees that she will take care of with documents which is fine because I will present those. Here is the problem, I am now at the mercy of hoping this money gets returned before my rent and electric bills comes out. I will get fees on my bank account, my leasing company, and possibly have my power disconnected because of this mistake. Something needs to be done and I feel that enterprise should address letters to not only me but my leasing company, bank, and power company so that this error does not fall on me in the long run. I hope this email gets into the correct hands and is addressed as it should be.

Thank you,

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Enterprise Rent-A-Car damage recovery unit

On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. The person demanded us to pay $1, 325.38 for a damage claimed. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day.

What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. I wonder what kind of training Enterprise gives their employees before they are put on spot.

This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I am tempted to call the police.

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dsa demaj
US
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Feb 22, 2024 5:07 pm EST
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a person rented a car from enterprise and hit my car while it was parked i contacted, enterprise they give me a claim number and say the person has progressive insurance, call progressive insurance they say enterprise gave me the wrong information now i can't go to work missing days ,but i did call enterprise today they said they going to have an adjuster talk to me to resolve this issue all i need is a rental car free of charge to they resolve my issue im hoping some how some way i get a courtesy response and call from them because im stressed i could lose my job.

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Dan333
San diego, US
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Nov 11, 2022 4:29 am EST
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I was recently in an accident with a renter and they caused an accident. We exchanged information. Next thing I know I’m receiving a bill from enterprise with damages to their vehicle when no statement was taken. They called my insurance saying I was driving their vehicle. It’s a whole mess. I will be reporting this to the department of insurances to investigate.

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kopj
US
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Apr 10, 2021 7:30 am EDT

I just had Enterprise do the same thing in PA.
They dropped a car off to my home with no walk thru. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates.

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Enterprise Rent-A-Car
St. Louis, US
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Apr 21, 2021 4:06 pm EDT
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Replying to comment of kopj

kopj, thank you for your comments. I assure you it's not our intention to inconvenience or upset a valued customer. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol H.

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Life!!
One, US
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Mar 05, 2021 9:10 am EST
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IF you feel you have been a victim of SCAM well YOU HAVE!

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Life!!
One, US
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Mar 05, 2021 9:08 am EST
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Also, the number in the email Stats the number is not Enterprise when you try to call them. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! The number I quote: [protected]! Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Go someone where else if you want to RENT a car! Enterprise will make a FALSE Claim against you and blame it on You! I will fight my claim! I will take it to court and State farm will Investigate the whole matter. !

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Life!!
One, US
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Mar 05, 2021 9:01 am EST
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I rented a vehicle in Columbus, Ga. I needed a new vehicle so went to Morrow, GA to purchase a new car. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. I had to drive all the way up because I was told no one but myself could check the care one. So I dropped the car off. There was NO damage and I filmed it. The next day I called and I was told that everything checked CLEAR. They let may know I had a bag in my car and then said neverminded. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. So, even after the next day I still was NOT told of any damage. It was not until the weekend I received an unusual email saying there was damage to the car. I though it was fraud so I ignored it. Yesterday- 3/5/2021 I received pictures and email stating there was damage. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. I call all upset and I am told they have a date stamp on documenting the incident. I feel this is SHADY and a Lie. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. NONESENCE.? False Claim and they are SHADY. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I also filmed me dropping the keys off and went around the car. Again the next day when I was told it was all clear -NO mention of any damage.? Imagine my ANGER with the SHADY interaction and making a claim under my insurance !

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Enterprise Rent-A-Car
St. Louis, US
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Apr 29, 2021 9:25 am EDT
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Replying to comment of Life!!

Life!, would be happy to look into this for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Thanks. – Carol H.

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Rikki Sc
Brantford, Ontario, CA
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Jan 21, 2021 5:29 am EST

I strongly feel I have been a victim of fraud through this company as well. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims.

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Enterprise Rent-A-Car
St. Louis, US
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Jan 21, 2021 3:01 pm EST
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Replying to comment of Rikki Sc

Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. All damage concerns are solely handled by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. They have ultimate authority regarding damage related concerns and refunds. Thank you! – Carol H.

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Enterprise Rent-A-Car enterprise rental damage claim

We rented a vehicle from Enterprise for one day. We returned the car just as it was received. We then received notice of a damage claim filed against us. We contacted the rental branch in Longwood, FL and they told us not to worry that they would submit information to cancel the damage claim. We contacted them numerous times as we continued to get notices from the damage claims unit. We've spoken to two assistant managers and both continued to reassure us that the claim would withdrawn. We repeatedly asked for this information in writing, but never received anything. We contacted customer service via Facebook and the referred us back tothe claims department. Today, the claims department has informed us that the claim has been sent collections. We are beyond livid with the lack of communication between offices and the lack of concern for your customers. No one will listen or even acknowledge our issue or complaint. Is there any recourse other than legal action?

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I am being accused falsely of damaging a rental car from this business. On 10/17/2019, I turned in the keys to my rental car, after I had walked all around it checking for damages and found none. While I was checking out the keys were given to an employee to drive around to the back of the building. When I exited the building a couple minutes later the...

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On friday october, 25th I rented a car from enterprise. This location is very small and only had four men working. While being helped the men where unprofessinal and neglected our transaction. Two of the men helped us which defenitly was not needed because they begin making convensation on things that had nothing to do with our rental. They were asking u...

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This enterprise location has unauthorized charged my card not one but twice. I don't even have the rental anymore and they are still charging my card. I have called corporate and filled an compliant. At least let the customer know you will be charging them before you just charged them. I have been charged over 300$ and my insurance company payed for my rental. Here is my rental # 72yvcz

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Overview of Enterprise Rent-A-Car complaint handling

Enterprise Rent-A-Car reviews first appeared on Complaints Board on Dec 21, 2006. The latest review The worst car rental experience ever! was posted on Jul 2, 2025. The latest complaint Type of vehicle promised was not available was resolved on Jun 23, 2025. Enterprise Rent-A-Car has an average consumer rating of 4 stars from 953 reviews. Enterprise Rent-A-Car has resolved 737 complaints.
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    855-266-9289
    855-266-9289
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    Enterprise Car Rental Reservations
    +1 (877) 416-0000
    +1 (877) 416-0000
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    en Español
    855-266-9565
    855-266-9565
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    Customer Service
    800-307-6666
    800-307-6666
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    Roadside Assistance
    866-507-6222
    866-507-6222
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    Enterprise Plus® Member Services
    866-225-4284
    866-225-4284
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    Customers with Disabilities
    +1 (877) 881-5500
    +1 (877) 881-5500
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    Enterprise Business Rentals
    1-866-4-LUX-CAR
    1-866-4-LUX-CAR
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    Enterprise Exotic Rentals
    +1 (888) 227-7253
    +1 (888) 227-7253
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    Enterprise Car Sales
    +1 (888) 736-8287
    +1 (888) 736-8287
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    Enterprise Truck Rental
    +1 (877) 233-5338
    +1 (877) 233-5338
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    Enterprise Fleet Management
    +1 (888) 480-3722
    +1 (888) 480-3722
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    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 02, 2025
  6. View all Enterprise Rent-A-Car contacts
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category

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