The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Enterprise Rent-A-Car — damage recovery unit

On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. The person demanded us to pay $1, 325.38 for a damage claimed. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day.

What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. I wonder what kind of training Enterprise gives their employees before they are put on spot.

This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I am tempted to call the police.