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Luna Flooring / 21st Century Flooring Complaints & Reviews

Luna Flooring / 21st Century Flooring / unethical behavior

faith dimaria on Dec 5, 2018

I would like someone to know about the unethical behavior of one of your employees who was supposed to be helping me resolve several errors made on my order, installation, and financing. Denisha h. Was this employee. She initially started out trying to be helpful. After several attempts at...

[Resolved] Luna Flooring / 21st Century Flooring / carpet installation/luna

Mary Meyer on Nov 9, 2018

I purchased a whole townhouse of carpet to replace old carpet. We picked the top of the line with the highest padding as well. My scheduled delivery date was 11/5/18 and I was told I was first stop on the list. On 11/5 it was raining and I received a call from Luna at 7:30 am stating they...

[Resolved] Luna Flooring / 21st Century Flooring / carpet/ kitchen tile

ERMA ASH on Oct 23, 2018

August 25, 2018, I contracted with Luna Carpet to install 3 rooms of carpet, a small hallway and stairs, plus the living and dining area. I also contracted to have the kitchen tiled. August 27, 2018, the carpet installers were prompt. They completed 3 rooms (which consisted of 2 bedroom...

[Resolved] Luna Flooring / 21st Century Flooring / laminate

Annoyed2271 on Jul 14, 2018

I had laminate flooring installed in my upstairs and carpet everywhere else. The laminate on my stairs starting coming up almost immediately after installation. I waited two different days for repair people to come and they never showed up. On the third day when he came to repair them he...

[Resolved] Luna Flooring / 21st Century Flooring / carpet installation

Dennis Dobbs on Jun 14, 2018

Job # DL 1220B Sales Rep LSR1559 DARRIN COLLINS Customer Service Rep Nicole P. We placed an order for carpet and tile on May 7, 2018. The tile installation was scheduled for Monday 6/4/2018 The carpet installation was scheduled for Friday 6/8/2018 The tile installer arrived on time as promised...

[Resolved] Luna Flooring / 21st Century Flooring / special sales "purchase one item for floor and get two rooms for $50.00

Katrina Blanchard on Jan 26, 2018

Date of Purchase: 1-16-2018 salesman LSR474-John Baughman - First showed regular samples both wood flooring, then carpet flooring. I questioned whether this was the flooring that was for the sale advertised? Answer "no", I indicated that was all I was interested in.. Mr. Baughman then...

[Resolved] Luna Flooring / laminate and carpet

Kathy Van Allen on Nov 3, 2017

Just don't do it. One of the most stressful experiences of my life. I paid $15, 000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reason they...

[Resolved] Luna Flooring / unethical behavior

Mrs. Ann Bergstrom on Oct 30, 2017

I am writing in regards to my purchase of LVT in light gray with smoke grout and an install date of Sat., 10/28/17. My salesman, Rick Hoffman, first come to our home on Thursday, Oct. 12, 2017. My husband and I decided on the type of flooring we wanted and asked for two different tiles to...

[Resolved] Luna Flooring / carpet and vinyl floor installation

JenniferYo on Aug 24, 2017

Repeatedly trying to get the flooring you must pre-pay for installed! On first visit, they didn't bring enough carpet, didn't finish vinyl install, no baseboards, no thresholds/borders between carpet and vinyl, and wrong color quarter round was installed. The they didn't show up for the...

[Resolved] Luna Flooring / installation - no show!!!

Disatisfied LunaCustomer on Jul 20, 2017

On 6/24/2017, I signed an agreement with Luna to install Armstrong hardwood floors on two stairways, hallways & stair landings in my home. Luna scheduled the installation for July 6th. On 7/6, the Contractor arrived but did not have all of the materials to complete the job. The contractor...

[Resolved] Luna Flooring / refunding for carpeting already removed

willa41mx on Jul 10, 2017

June 26, 2017 Job numbers GX10798-4975962 and CX21435-4975961: I had my upstairs apartment completely redone, Laminate in the kitchen and living room, Carpet on Stairs and Bedroom. When the workers came, they stated I had to pay first... I found this odd so I called the customer service...

[Resolved] Luna Flooring / installers never showed. I was never called to let me know no one will be installing today.

Canders021 on Jun 16, 2017

I placed my carpet order over 2 months ago. I confirmed the 6/16/17 installation date 2 weeks ago. A missed day at work only to have no installation. No calls to say why. When I called at 12:30 PM to check and see where the installers were the person on the phone told me that they had no...

[Resolved] Luna Flooring / stay away from this company

Heather .O on May 25, 2017

This company is a train wreck. Stay away. After the 1st disaster a year ago, I decided to give this company another chance since they were adamant they wanted to make it right and that things had changed within the company. Nothing has changed. 1st off I was scheduled for install 9 day...

[Resolved] Luna Flooring / Return of my deposit

MCJ0822 on Mar 16, 2017

On February 20, 2017, I had a Flooring specialist come to my home to give a quote on installing tile floors in my basement. I did like the product but I was not to sure about the price. I was trying to wait for my husband to come and look at what was going to be installed. Needless to say...

[Resolved] Luna Flooring / Poor customer service / money not refunded

Sthomas1913 on Mar 13, 2017

I first met with a Luna sales person in February. Set an installation date for March. The installers showed up with only half my carpet and could not finish one room due to the carpet being cut correctly. Needless to say I was not able to get that room finished and began calling Luna that...

[Resolved] Luna / Carpeting installation

cwelch on Feb 22, 2017

January 21st I met with a salesman who helped me pick out a new carpet for our entry way. Small room with a total of 20 yards of carpet needed. Set instillation for February 1st. Luna called on the 30th saying our carpet had not been delivered and was not in the state and they needed to...

[Resolved] Luna Flooring / Laminate floor installation

George Kalousek on Feb 7, 2017

The worst company I have ever dealt with!!! After getting sold a low grade floor and having to deal with changing it prior to installation things went down hill from there. I dealt with a manager named Art took care of the change and didn't charge me for the upgrade, when the installer...

Luna Carpet / Carpet installation

MARS Gomez on Sep 17, 2016

On September 3, 2016 Luna installed carpet in my home (4 bedrooms, stairs, hallway, living room. After they left and I was putting things back in order I found a floor vent from the master bedroom on the shelf in another bedroom. I called Luna at 10:14pm on September 4th and left a...

Luna / Poor customer service

Darche on Aug 31, 2016

We ordered carpet last summer (approximately 1 year ago) and were super excited about the quality and service with the carpet installation. However, the problem with Luna began two weeks ago on August 17, 2016. Two weeks ago on August 17th, our sump pump went out for our AC unit and the...

Luna / Late install

RobertHJ on Aug 9, 2016

I ordered from Luna on 8/2/16 to be installed the next day. My salesman Joe Junkel was on time, very professional and easy to work with. The problem came on the day of install I was told my install was being rescheduled because the color was out of stock. I immediately called my salesman Joe...