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eDreamsbeing charged for luggage at athens airport as boarding pass did not show we had already paid for our luggage and we were charged 50 euro

1
L Jul 04, 2019

booking ref [protected] Athens to Santorini in name of Couzens
We had paid for luggage for both passengers however we were charged 50 euros again as it showed on our booking but not on our boarding passes. We called you helpline when we arrived in Santorini and were asked to send proof which we did by email on 23 June so that we could be refunded this amount. We have not received any reply and are still awaiting the refund. If we do not hear back from this complaint I will have no alternative than to go the ombudsman, Please see below previous email sent in June requesting refund and attached receipt from the airline at Athens
Please arrange a refund as soon as possible

As per below email we are still waiting for refund of the 50 Euro we had to pay for luggage for our trip from Athens to Santorini. Please find attached receipt issued by the airport staff. If we do not receive the promised refund within seven days I will have no other choice but will go to the ombudsman to seek help.
Hi I have just had to repay for bags to santorini at Athens airport even though I have already purchased with dreams so want a refund for the baggage I had already paid for. We are also travelling from Santorini to Rome but want to make sure you have paid this to the airline as I do not want to be charged a second time for the luggage already paid for this trip. Can you please be return email let me know correct luggage of 23kgs each person has been put on our tickets for time and paid for. Please refund amount of 50euro which I have a receipt for from olymplc air. I am extremely unhappy with this service. Please email me back within 24 hours and reissue boarding passes for santorini to Rome and ensure vuelling have received payment from edreams which we have paid. I do not expect the same drama or my flight to rome

being charged for luggage at athens airport as boarding pass did not show we had already paid for our luggage and we were charged 50 euro

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